Jade Asian Fusion and Sushi Bar
Overlooking the plaza, Jade features pan-asian cuisine, and a sushi bar. Open for lunch and dinner. Check out our specials!
Located at the 2nd floor of Ballantyne Village.
The food was very good . However we waited an hour after we ordered before we got the meal. I believe they are short staffed . It was not that crowded , so unsure why the food took so long. Anyone going should just be prepared for a wait for the meal . We had a reservation , and we were seated promptly . So unsure why the kitchen is slow ,
My son and I ate sushi. The food was fantastic! Service was excellent! Great restaurant!!
As always, a great meal with fresh ingredients and a lovely presentation.
The menus is actually two. A sushi list, and a appetizer/Dinner Menu. The sushi was wonderful, unique and different than just your standards.
Always amazing food!
One of my favorite spots in Charlotte for sushi, pad thai, gyoza, etc! You won't be disappointed!
I have been to jade many times. My husband and I love the sushi and often go twice a month. Usually the service is real good but unfortunately this last visit we did not get such great service. There was two large groups that seem to be extremely noisy( but that wasn’t the problem. ) our server disappeared after our order and even though I had asked for water and wine , he never brought. I had to ask someone else, and again it wasn’t brought. I was almost done with my meal and actually had to walk to the bar and saw my glass sitting there ( I knew it was mine but confirmed with the bartender) I said I guess I will have to bring it to the table myself. I did. Not happy by that time. Note we did leave tip but would have left more and ordered more wine. I don’t usually leave bad reviews. I know I will go back to Jade and hope this doesn’t happen again.
To be fair recent experience was alright. Not that fantastic. The server was a bit too over eager and kept returning every 2 or 3 minutes. We do immensely enjoy the king toro but I just can’t justify how expensive this pace. Other than that the other items were a bit bland and sup bar this time around. The noise level in the restaurant was unbelievable. For these reasons among others I have to rate this experience as fair. Not too pleased
Thanks to David on his exceptional service
Service is so good in the last year. Food always good
Brandon my server was on point, good sushi!
Selection of sushi plates was very good - we had the volcano, pink lady and cherry blossom which were very good ... and an assortment of the typical rolls
After our drinks were ordered our server never came back. We had to speak with the manager to get him to get our server to come back. Even after that our server rarely checked on us. My food did not have any spice level for the pad Thai when I asked for a 3! Very weird because I have never had that issue.
We had such a great meal. Grant Hodas was so nice and does an amazing job. He deserves a raise.
I have dinner here twice. Once with a girl friend for lunch & once with a larger group of 8. Both times were wonderful in every way, to the service, ambience , and exceptional food! Very yummy!
We waited a very long time for our sushi. The waiter actually brought us our bill before we were served. It was very crowded and they couldn’t handle the large number of tables. But the food was good once we finally got it.
Sushi took almost an hour to come out after we ordered. They said the kitchen was backed up. It was Valentine’s Day and not even all the tables were full, so I would expect the kitchen to be fully staffed, especially for a night you know you’ll have heavy traffic.
Very good but very SLOW! appetizers took a little while to arrive, but sushi took over an hour more to arrive at the table. Our servers were pleasant and personable, but began to avoid us as time kept getting longer and longer. They said the kitchen was “busy”, but were not apologetic. Once the sushi arrived, it was delicious...but we were starving by then. Maybe a little understaffed for a Friday evening perhaps?
Service was horrible. We had to flag down other servers for silverware, etc because our server was being scarce for most of our visit. One of the dishes was incorrect so our server took it back. We never heard anything else so I flagged him down a few minutes later and asked him how long he thought it would be since this was for the only child at the table (as I didn’t know if it had gotten mixed up with another order or not). He sounded annoyed and said “well they have to cook it” and kept on walking away. I’ve never been spoken to so rudely at any restaurant. Another server accidentally spilled water on me (he apologized and was very nice- not a big deal but after all this the manager should have at least made an appearance at our table). This will be our last visit at Jade. The food does not make up for the horrible service.
Really enjoyed. Food was extremely fresh and staff was really pleasant.
They need more sushi chefs on the weekend. It took an hour for me to get sushi — which technically isn’t cooked. :-)
The service was not good. Had to ask for soy sauce twice. My drink was not good and the waiter said he was going to take it off the bill and he didn’t. We had sea bass and scallops which had a heavy gravy on it. They didn’t seem that fresh. There were six small scallops that were over cooked. The sushi was ok but not that fresh.
The food was excellent! We had both sushi and cooked dishes and each dish was superb! Service was a bit slow but was noted by our server and we received a discount on our meal.
Always delicious. Great sushi....so fresh and creative. Our server, Bryan was very personable. It’s our go to any night of the week sushi place.
Jade is a good restaurant for Asian-Fusion cuisine. The Pad Thai Chicken is very tasty!
Seems like the quality of the Entree food is going downhill the past six months.
The food was wonderful, especially the Pink lady roll. Plus, our server, Bryan, was extremely attentive and took great care of us. I highly recommend Jade and, ask Bryan to take care of you!
Wonderful meal as usual. Our waiter, Kirby, was very attentive and did a great job.
Milton was a great waiter, easy going, good recommendations
Plain and simple we had a very attentive waiter who came by often. There was a rather large party that did delay some of the food coming to others from the kitchen but we were on a Date and had no issue with it because our Waiter came and checked and apologized often. And most important the meal i had was probably in the top 1 or 2 for me in the past few years. Loved the experience.
Horrible service, but decent food
The services was not great. Although the restaurant was not very busy the server was scarce.
My daughter and I went there for the very first time. We had made a reservation and it was early in the evening. The restaurant was mostly empty. We sat there for 20 minutes before anyone even acknowledged we were there. I thought maybe we were
I have never wrote a bad review before this is the first. My experience with my younger daughter was horrible. The service was very slow and he forgot several things. Also, there was a customer there dinning that used profanity the whole time and the manager did nothing to stop him. The food was not good and I won’t be dining here again.
Great service great food. Pretty atmosphere. The wait staff were on top of refilling our drinks. Our food came out fast and was very hot. The menu had great variety and the sushi was very fresh, lots to choose from. I will visit this restaurant again soon. This was my first visit.
Not recommended for young children.
Fantastic sushi! Very good service . It could use a little more ambiance/atmosphere.
The best sushi we’ve had in Charlotte!! The lighting was a little bright for my taste, but overall it was great. The prices are excellent for sushi. We usually spend $150-$200 on sushi and sake. Here our bill was $100. Not bad!! Will definitely be back.
We went for a Mother-Daughter date and enjoyed our usual Cherry Blossom and Yellowtail Fantasy, before seeing a movie upstairs. Jade offers consistent, great sushi and Asian cuisine. This was an unusually quiet night, likely because of the UNC Basketball game. Our servers, Daniel and Milton were fantastic as well. Jade is always on our top list of "go to" neighborhood restaurants.