Jade Asian Fusion and Sushi Bar

4.5
174 reviews
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$30 and under
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Sushi
Modern Asian Fusion dining comes to Ballantyne Village.
Overlooking the plaza, Jade features pan-asian cuisine, and a sushi bar. Open for lunch and dinner. Check out our specials!
Located at the 2nd floor of Ballantyne Village.
Dining Style
Casual Elegant
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Cuisines
Sushi, Asian
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Hours of operation
Lunch: Monday - Friday: 11:30am - 2:30pm, Saturday: 12:00pm - 2:30pm; Dinner: Sunday - Thursday: 5:00pm - 10:00pm, Friday & Saturday: 5:00pm - 11:00pm
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Phone number
(704) 369-5088
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Payment options
AMEX, Discover, MasterCard, Visa
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Dress code
Casual Dress
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Catering
please send your catering request to info@jadeballantyne.com
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Neighborhood
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Cross street
Across from Ballantyne Resort
Additional
Banquet, Bar/Lounge, Beer, Full Bar, Non-Smoking, Outdoor dining, Private Room, Takeout, View, Wine
What 174 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.3
service
4.1
ambience
4.2
value
Noise · Quiet
100% of people would recommend it to a friend
5
4
3
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1
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B
Charlotte
6 reviews
Dined on October 23, 2018
Overall 5food 5service 5ambience 4

Wonderful meal as usual. Our waiter, Kirby, was very attentive and did a great job.

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MC
Charlotte
6 reviews
Dined on September 1, 2018
Overall 5food 5service 5ambience 5

Milton was a great waiter, easy going, good recommendations

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TF
Charleston
6 reviews
Dined on August 18, 2018
Overall 5food 5service 4ambience 4

Plain and simple we had a very attentive waiter who came by often. There was a rather large party that did delay some of the food coming to others from the kitchen but we were on a Date and had no issue with it because our Waiter came and checked and apologized often. And most important the meal i had was probably in the top 1 or 2 for me in the past few years. Loved the experience.

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OT
Charlotte
1 review
Dined on August 11, 2018
Overall 3food 5service 1ambience 4

Horrible service, but decent food

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Charlotte
4 reviews
Dined on July 12, 2018
Overall 4food 4service 2ambience 5

The services was not great. Although the restaurant was not very busy the server was scarce.

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Charlotte
1 review
Dined on May 24, 2018
Overall 2food 3service 1ambience 3

My daughter and I went there for the very first time. We had made a reservation and it was early in the evening. The restaurant was mostly empty. We sat there for 20 minutes before anyone even acknowledged we were there. I thought maybe we were

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G
Richmond
2 reviews
Dined on May 7, 2018
Overall 1food 2service 1ambience 1

I have never wrote a bad review before this is the first. My experience with my younger daughter was horrible. The service was very slow and he forgot several things. Also, there was a customer there dinning that used profanity the whole time and the manager did nothing to stop him. The food was not good and I won’t be dining here again.

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F
Charlotte
5 reviews
Dined on April 7, 2018
Overall 5food 5service 4ambience 5

Great service great food. Pretty atmosphere. The wait staff were on top of refilling our drinks. Our food came out fast and was very hot. The menu had great variety and the sushi was very fresh, lots to choose from. I will visit this restaurant again soon. This was my first visit.
Not recommended for young children.

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MK
Charlotte
47 reviews
Dined on March 31, 2018
Overall 5food 5service 4ambience 3

Fantastic sushi! Very good service . It could use a little more ambiance/atmosphere.

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New England
1 review
Dined on March 25, 2018
Overall 5food 5service 4ambience 4

The best sushi we’ve had in Charlotte!! The lighting was a little bright for my taste, but overall it was great. The prices are excellent for sushi. We usually spend $150-$200 on sushi and sake. Here our bill was $100. Not bad!! Will definitely be back.

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YF
Charlotte
14 reviews
Dined on March 18, 2018
Overall 4food 4service 4ambience 3

We went for a Mother-Daughter date and enjoyed our usual Cherry Blossom and Yellowtail Fantasy, before seeing a movie upstairs. Jade offers consistent, great sushi and Asian cuisine. This was an unusually quiet night, likely because of the UNC Basketball game. Our servers, Daniel and Milton were fantastic as well. Jade is always on our top list of "go to" neighborhood restaurants.

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RH
Charlotte
10 reviews
Dined on March 4, 2018
Overall 4food 5service 3ambience 5

Our waiter left a little something to be desired... He was clearly annoyed before he even came to our table. But the food and sake was good!

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W
Charlotte
9 reviews
Dined on March 3, 2018
Overall 4food 5service 5ambience 4

Had a bad orb in the back which was less noisy! Food was very good and portions ample

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SB
San Francisco
9 reviews
Dined on May 31, 2017
Overall 5food 4service 4ambience 4

Great food and great setvice- would highly recommend

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R
Charlotte
4 reviews
Dined on May 19, 2017
Overall 3food 4service 2ambience 3

My father and I enjoy coming here for sushi when we can and every time we come, we repeatedly receive slow or forgetful service. My father ordered 3 glasses of wine and each glass took close to 10 mins to even reach the table and when my father ordered another, the server forgot and came over 10 mins later seeing if we wanted the check! We made him take it off of course. This has been a pattern that we've noticed each time we come and I think we are going to start doing carry out from now on. The noise level in the restaurant is extremely loud as well. Better train your staff to work more efficiently and provide better service and maybe we will be back for dining in!

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OT
Charlotte
2 reviews
Dined on May 6, 2017
Overall 5food 5service 5ambience 5

Great food

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CG
Charlotte
25 reviews
Dined on April 22, 2017
Overall 5food 5service 3ambience 5

Sushi is good.Personally I think they have too many fried options, but overall its not a bad choice. Service could have been better. I think that 7pm rush overwhelned the staff.

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DW
Charlotte
12 reviews
Dined on April 13, 2017
Overall 3food 4service 5ambience 3

Kirby is the best waiter. He's always awesome and provides the best service.

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EM
Charlotte
2 reviews
Dined on March 31, 2017
Overall 3food 3service 3ambience 4

My most recent visit was at lunch and the service was pretty poor. I've been here for dinner a few times and the service was much better. The restaurant was pretty empty for a Friday lunch and it took about 40 minutes for us to get our food and it was pretty difficult to get our waitress to check on the table for even water refills. The other times I've been at dinner it's been packed and service was much quicker so doesn't really make sense. Also, the sushi rolls were smaller at lunch yet you pay the same price.

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OT
New York Area
14 reviews
Dined on March 12, 2017
Overall 3food 5service 2ambience 3

Food is always good and the service is usually not so much.

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YI
Charlotte
16 reviews
Dined on March 3, 2017
Overall 3food 3service 2ambience 4

Wait staff was inattentive and the food was inconsistent temperature wise. My guest and I both ordered sesame chicken. Food came out...broccoli and rice was cold. Sesame chicken literally had no sesame sauce served with it. Tried to flag down someone, but in a restaurant half full of people I couldn't get anyone's attention. I ended up walking around to the bar where it seemed the entire waitstaff was huddled socializing . They promptly brought us the sauce. Had to ask for water and soy sauce several times. Overall disappointing experience.

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MK
Charlotte
47 reviews
Dined on February 22, 2017
Overall 3food 3service 2ambience 4

Mediocre food and service. Not sure that I would return. Like your sister concept better 18Asian.
Lettuce cups were very skimpy and sauce was too heavy. Sushi rolls were good.

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OT
Miami
1 review
Dined on February 11, 2017
Overall 3food 4service 1ambience 1

I would only recommend this place for Sushi. The service was awful and the hostesses weren't welcoming or friendly.

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b
Atlanta
15 reviews
Dined on February 8, 2017
Overall 5food 5service 5ambience 5

From out of town and this is my "go to" restaurant for upscale sushi...always excellent service and incredible specialty sushi rolls. Good for any special occasion or business meal.

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AG
Charlotte
6 reviews
Dined on January 27, 2017
Overall 5food 5service 4ambience 4

The food was delicious - sushi is always on point! Ambiance was perfect. Great for a date, get together with friends or family dinner.

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Charlotte
1 review
Dined on January 14, 2017
Overall 4food 5service 5ambience 5

Food was great but table location was terrible. I will specify in notes next time to request a booth. I feel when you make a reservation, it should be a decent table, not one directly in a traffic area.

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Charlotte
9 reviews
Dined on January 7, 2017
Overall 5food 5service 5ambience 5

The food was excellent. The service was very good and the wait staff was very attentive to my table.

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M
Charlotte
34 reviews
Dined on December 2, 2016
Overall 4food 4service 3ambience 3

Food was good, service could have been better.

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M
Charlotte
10 reviews
Dined on November 26, 2016
Overall 2food 4service 1ambience 2

The food is good but the service is not! Hostess ignored us when we arrived preferring to talk to another member of staff than greet customers. Waiter brought our food and walked away so we had to call him back to explain what fish was on our sushi, to which he said 'it might be mackerel but it might be something else'... not helpful! My miso was splashed into the saucer below and onto the table as the waiter placed it closer to him than myself and I was told the napkin underneath would get it. Lots of little things that add up to not wanting to return despite the decent food! Jade need to tighten up on their customer relations and professional attitudes or I am sure they will lose more customers than just us!

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p
Charlotte
8 reviews
Dined on November 25, 2016
Overall 4food 4service 3ambience 2

Food was great as usual - some of the best sushi rolls in Charlotte. Wait staff is young, inexperienced and unprofessional. Restaurant was very empty as we were there for an early lunch, and the wait staff and hostess were yelling conversations across the restaurant about personal issues that were distracting from the dining experience. Also, we waited over 20 mins for food when there were only 2 tables in the whole place. Kitchen staff needs to have everything ready to go when the doors open. Food still good, but service at Jade has gone really downhill in the past 1+ yrs

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F
Charlotte
3 reviews
Dined on October 29, 2016
Overall 2food 3service 2ambience 3

We sat at 2:00 and ordered sushi. When that arrived we wanted to order lunch entrees, but the waiter said the cook had left (until dinner service started)- and that luckily the sushi chef was still around to make our sushi. Another table had to be told the food order they had already placed wasn't coming out. Don't allow lunch reservations to be made until 2:30 if the cooks plan to break before all the customers are served.

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C
Charlotte
9 reviews
Dined on October 28, 2016
Overall 4food 4service 4ambience 3

The sushi was excellent, lots of standards and unique rolls. Volume level allows for good conversation and the paper top tables make a great tic tax toe surface.

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OT
Charlotte
1 review
Dined on October 22, 2016
Overall 2food 1service 5ambience 2

Food was terrible so BLAND!! I have nothing else to sayabout this place except it was bad. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Now is that enough said

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OT
Charlotte
9 reviews
Dined on September 27, 2016
Overall 3food 5service 1ambience 4

Frequently visit Jade and was extremely
Disappointed with our experience.

The restaurant appeared to be understaffed
And there were huge gaps between drink,
Appetizer, and entree . Waitress made an
Honest mistake with sushi order but then
Neglected to remove it from our bill.
I had to go to hostess stand and ask
Her to locate our waitress. She was no where
To be found and we were trying to settle up
And leave.

My husband and Often Do Jade and a movie
On Saturday nights. Love your Sushi and
Have for years. Hope this was just a Hic Up
In service but I felt I needed to mention.

Thanks so much.

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s
Charlotte
15 reviews
Dined on August 20, 2016
Overall 1food 1service 2ambience 1

Just awful! The food was terrible. The noise was over powering. The servers were moving too fast probably understaffed. The dim sum platter was not a dim sum platter but rather three different looking fried somethings that had different shapes but all tasted the same. The seven spice steak was awful. I think I cook Asian food better than Jade Asian Fusion.

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OT
Charlotte
1 review
Dined on August 16, 2016
Overall 4food 5service 5ambience 3

Food was very good and service was great. Too loud to talk and hear.

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Charlotte
5 reviews
Dined on August 13, 2016
Overall 3food 5service 1ambience 2

The food here is great - but the service is absolutely terrible. We had empty wine glasses for over 5 minutes, and then added empty water glasses to that. Had to basically flag our waiter down for service. If the sushi wasn't fantastic I would never visit Jade again.

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RW
Raleigh
2 reviews
Dined on August 12, 2016
Overall 3food 3service 5ambience 2

The ambience at this restaurant was frenetic - loud, very high energy with the staff, not relaxing. Our food was average - not memorable. The sushi scored high, however. Our server was delightful, but the overall feel of the restaurant was impersonal and cool.

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DR
2 reviews
Dined on July 23, 2016
Overall 5food 5service 5ambience 5

We always enjoy visiting Brian and his staff at Jade. The sushi is excellent as is the seven flavor beef.

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TC
Charleston
1 review
Dined on July 9, 2016
Overall 5food 5service 5ambience 5

Our server was very knowledgeable about the food and drink menu and provided great service. We tried the Cherry Blossom roll this time and it's our new favorite. Jade is our favorite sushi restaurant in Charlotte.

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