I was recommended to go to Jacobs and Co by a friend. My father and I were in Toronto visiting and I surprised him with dinner here Wednesday night (2/21/18). Upon arrival I immediately noticed that this is a restaurant that takes pride in its appearance and it is a beautiful place. Our waitress was very nice and knowledgeable regarding the different meats and tastes. I don’t remember her name but she was wonderful and did a wonderful job.
My father ordered a ribeye cooked MR and I ordered a tenderloin cooked MW. When we placed our order we were informed that it takes a little for the steaks to be cooked and if we wanted any appetizers to let her know. About 45 minutes after our order was taken a manager came to our table and told us that our steaks were “resting” and it should t be much longer. My dad and I took it as there was an error with our order and they didn’t want to admit to it.
Well after waiting close to an hour and a half we got our steaks. I cut my steak and immediately saw that it was raw, not Medium well as I asked it to be prepared. They took my steak back and told me it should be about 5 minutes. I waited another 15 minutes for my steak to return. My father and I both agree that the steaks were just as good as other steak houses we have been too and we’re disappointed in the overall meal.
For a meal that costed close to $300 (no apps, two steaks, 3 side dishes, 2 beers and 2 glasses of wine) we were extremely disappointed. Throughout the time we were waiting for our meals we expressed our concerns regarding the wait time and at no point did the manager come over to us, besides the one time to inform us of our meat resting. As I mentioned in the beginning, this is a place that you pay for “the name” just as you pay more for a pay of Nike running shoes. We have plans to return to Toronto, however we will not be returning to Jacobs and Co. extremely disappointed in this restaurant and management. Will not recommend to others.
Our server was fantastic and very accommodating and the food was the BEST we have ever eaten!
Always amazing. The piano player is fantastic. The device is top notch, and the food wonderful. Completely worth the hefty bill.
I recommend getting bone marrow with your steak.
This is one of our go to places and it never disappoints. While pricey the value is great.
Food and service always top notch!! Best Steak House in Toronto
Amazing food and great service! I already booked my second reservation ❤️❤️❤️
We have been going to Jacobs & Co for the past 5yrs, it is always fantastic. The service is great, all the little touches make for a great evening. We look forward to our visit all year long.
The most memorable thing was the bread and our Server, Jela. Great service.
Impeccable services. Attention to many details. Great recommendations of menu items. Every staff is knowledge.
Phenomenal as usual. Only criticism is the table side Caesar salad had so much garlic that is basically steals your ability to taste the incredible meat to follow
Probably the best service I’ve ever had at a restaurant.Dinner was great.Pricey but you get what you pay for...Best steak selection I’ve seen in awhile
I have been to Jacob many times. I have yet to have bad meal or experience.
They are always 100% on point.
Thank Jacob for always providing a wonderful experience and memorable food.
Over all experience was fantastic. The staff is very knowledgeable of the steaks on the menu, which is great! it makes the decision of which steak to have much easier because everything sounds so good. Definitely a go to place for a great dinner experience.
Nice service for sure. The environment is pretty good. The explanation of each kind of steak really helps my ordering. All the food are fresh and well cooked.
As always, a great dinner from start to finish. Can't wait to enjoy my muffin tomorrow morning.
The waiter tried to rush us in selecting a steak. The steak he recommended was not available. He then recommended a much larger steak that would have been too large for us and much more expensive. The steak we got was delicious but our wait for the steak was excessive. The waiter apologized for the wait unprompted so it was not the usual wait. A couple beside us arrived well after us and left at same time. We waited 45minutes for our bill. We did not like our first glass of wine. We were told to still keep it but another would be brought to us. We were charged for that first wine. The wrong side was brought to us and we were still charged for it.
Not what we expected from this high end steak house, but the food was very tasty.
We ordered 16 oz snake river strip lion along with foil gras and half Atlantic lobster. We had lobster wedge salad as appetizer and mushrooms as side order. All food exceptionally delicious and fresh! Services was fantastic! I enjoyed my bday celebration dinner with my husband here very much. It’s a pricy restaurant but worth we still come here for special occasions.
Incredible service, atmosphere, food and drink. From the home-made Caesar salad to the wagyu beef... all the fundamentals were spot on. Sorry for being the last ones out!
Great service and fabulous food!