Jacky's Waterplace Restaurant (Downtown, Providence)
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- Surfaces sanitized between seatings
- Digital, disposable or sanitized menu provided
- Limited number of seated diners
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
This place use to be good. I use to enjoy coming here a lot. My last experience makes me want to scratch this resturant off my list. The food quality has gone down drastically, the service was nothing to write home about. The waitress forgot multiple items in our order and each time we reminded her, she still forgot to bring an item! Service was very slow (it was not a busy night). I ordered a mojito and it tasted like trash, the local pub down the street makes a better mojito, I believe a new born can put together a better drink than the mojito I was served. I rejected the mojito and requested a beer. Again another bad decision, the beer was not even cold, the most insulting part was that they topped my beer with a stale old funny looking lime. My son requested oranges juice and it was also bad. Management here need to re-examine quality. Do not blame COVID-19 for poor quality.
Loved the food. Busy night because it was Mother’s Day so it was quite loud too and the food took longer.
Wonderful staff, quick service, delicious food and affordable,quick service
It was time to get some clients together and get a nice business lunch in this late covid19 era. Jacky's is a wonderful place, with great food, service and ambience.
Graduation celebration with a large group and everything was great!
Great place to have a nice outing with your friends. Our waiter was super nice
Date night with great friends
I love this place! I go whenever I get the chance!
Perfect place to eat on a summer night! Loved the overall vibe
Jacky’s was fantastic, food and service was outstanding! The restaurant is beautiful, the only negative, too long to get my car! Otherwise wonderful!
We love Jackys. Amazing food. Service. Atmosphere
Great food and service as usual.
This was a return trip to Jacky's for us- just a s good as the 1st. A favorite for my undergrad granddaughter from PC- hoping to return at least once before the end of the semester. Excellent staff- food absolutely delicious and so beautiful - made a dreary, early spring outing memorable for sure.
Celebrating a birthday
Food was amazing but everything else kinda killed the whole experience
Very rude hostess, very upset about it. Should be put in the back to wash distes, till she learns how to property speak to customers.
Great food never a bad dish
It was fantastic experience.
Great place, amazing food!
Terrible service, took over an hour for our drinks. They forgot to put in our main course and told us after the kitchen closed. Never told us about the last call so we were just left with a few appetizers.
They lied about free valet and charged us $16 for valet parking. Food was mediocre and over priced.
Only good thing was the location. They ruined our date night, this is the worst dining experience I’ve had in Rhode Island.
Not happy with having to sit at separate tables, especially when they knew what size party we had in advance. if I had known that when I made the reservations I would have canceled it.
Thank god the food was good. I would have tipped the chefs vs the server.
Almost did not honor the open table gift card.
Will not return
Order delayed by kitchen. Regine was not very helpful. We likely won’t be back after many visits. Sad
We would’ve had a great experience but our waiter was just awful
Lunch specials are always delicious. Service is exceptional.
Took my boyfriend here for his birthday. Food was incredible and the staff were super nice. They even surprised him with a little birthday fried ice cream with a candle. Will definitely be coming back
We dined in a private room. Party of eight celebrating my daughters birthday. Food was delicious, drinks were too! Valet parking made it easy and service was excellent.
We will be back!
Excellent food & excellent customer service.
Definitely eating there again.
We go here all the time and it is always amazing! Not the restaurants fault, at all, but the ambiance was significantly louder than it usually is. Also, The baby bok choy is incredible!
Very fresh food, delicious sushi, and great service. The place is super cute and has a great atmosphere inside looking over the river. Perfect for date or celebration!
This was supposed to be a birthday dinner that was noted on our reservation. We were the second table seated in the whole restaurant and it went downhill from there. Our server took ten minutes to take our drink order and then took another 20 minutes to bring them to the table. She set the table with dirty plates, spilled soy sauce on the table and never cleaned it up and overall was extremely slow inattentive and messed up our orders. My husband is allergic to shrimp and she brought out an order with shrimp and I think brought him a half finished dish next. Overall was a very unpleasant dinner that we never even acknowledged the birthday and left before dessert. Unsure we will return.
We ordered seafood egg drop soup that generous amount of seafood. Hot and sour soup that was light and not overly gooey like other Asian restaurants we have been to. The tuna tartare was amazing and so was the fresh uni sashimi style. The locate nime chow was very light with a good amount of lobster. The king crab sushi however was underwhelming both in terms of taste and the tightness of the roll as it was falling apart. The salmon teriyaki was absolutely delicious and flavorful. The chicken pad Thai was very tasty mild and just right. My pepper steak was tasty but was overcooked as I had asked for medium but was given a well done steak. The exotic bomba for dessert was a delight. It was light fruity with mango passion fruit raspberry and white chocolate flavors all combining to give a beautiful texture and taste. The only change I would suggest is to add more chocolate sauce to add a bit more sweetness to the overly fruity dessert.
The bartenders were not efficient at all. Took forever to get our drinks and orders. When I Got another vodka with limes, he emptied my glass, new ice and vodka, didn’t give me a new straw or limes. Their covid precautions are PUTRID at best. Not cleaning anything, touching things like the straw that you put in your mouth barehanded.So if you want to go to a sushi place downtown and have a high rate of catching covid then Jackys is where you should go.
all good! will go again - great food!
Visiting from out of town and this was the perfect way to end the trip! Sushi and wine!!
Excellent, service, valet, and food choices. Great ambiance and overall experience!
Always great here. Drinks are phenomenal as is the food and service is quick and pleasant.
The service and ambience were fantastic.
Absolutely the best in choices for Sushi. My friend had a difficult time making a choice. My Pad Thai was delicious and enough for 2 more meals!!
Jacky's Waterplace Restaurant (Downtown, Providence) offers takeout which you can order by calling the restaurant at (401) 383-5000.
Jacky's Waterplace Restaurant (Downtown, Providence) is rated 4.6 stars by 1139 OpenTable diners.
Jacky's Waterplace Restaurant (Downtown, Providence) does offer gift cards which you can purchase here https://onelink.quickgifts.com/merchant/jackys-restaurant-ri/.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.