Seasonally inspired American cuisine, hand crafted cocktails and the best of local waters and farms from Jackson 20 to all our private events. Beautiful event spaces, seat 10 – 150 for private dining, cocktail parties, rehearsal dinners & beautiful weddings.View Private Dining Details
Stopped in for brunch. The service was slow and extremely inattentive. The food was served to the incorrect people, and there were only three of us. The food was just okay, on the greasy side. This used to be a great place.
Came for brunch while staying at the Alexandrian. We were seated right by the door and had such a cold draft every time someone came in or out. Make sure to request a table in the back. We had to ask twice for milk for our coffee so it was coffee was cold by the time we got it. The food was average at best.
Food and drinks were great, service was lacking. Weren't greeted for 10 minutes and then offered free drinks which were appreciated. The table next to us was greeted by the manager who proceeded to ignore us and never stopped by the table. It seemed like the server was overwhelmed and had no help, very polite and nice but the rest of the staff d idnt seem like they were there to work.
Overall the food was good and the vibe in the restaurant seemed nice.
We spent quite a bit of time waiting for things: to be seated, to get service, to have plates cleared, to get a check. All the while watching our server do other tasks unrelated to customers. It was near the end of brunch so I think we unfortunately came at a bad time when shift change is near and we were perhaps forgotten about.
I'll give it a second try.
Attached to the Alexandrian Autograph Hotel. Highly recommend reservations as the wait can be lengthy. You can do this via their website and Opentable.
It was great, but the main entree took a long time to come out. For perspective, seven of us, nearly a two hour meal without dessert.
I love this place and visit frequently, however, the service seems to be slipping. Our server forgot about us yesterday so we had to flag down other servers to assist with refills, condiments, and even getting/cashing out with our check. My BELT sandwich and mimosa was perfect as always and otherwise a lovely spot for breakfast/brunch.
The entire experience was centered around waiting. We had to wait for the host (mind you our rez was at 9m and they weren't busy), we had to wait to be seated, wait for our server to greet us.
The server came and took our appetizer order but it took too long for a simple order of cheese plate and soup. The soup was watery and the floor manager had to take our dinner order b/c the server didn't come back. The watery soup seemed to be acceptable according to the manager. The fried chicken was tasteless and the salmon was ok.
It was our 3 year anniversary and we were incredibly disappointed. We will not be returning. The manager was apologetic and offered to comp us appetizers if we came back, but it's just not worth the risk or our money.
It was Valentines Day and we had our son visiting so it was a nice evening. The restaurant was busy and our wait staff warned us it might be slow service. The drinks were slow but excellent and the food was delicious. I would say it was worth the wait. We’ll be back on a less busy evening.
Overall the Restaurant is Overrated. the food was OK and service was friendly. it wasn't anything like the web was suggesting.
Absolutely delicious food and excellent service! The chef even came out to check on us. I will definitely be back!
I have been to Jackson 20 several times over the years since I live near by -- the food is OK but for the service has been awful every time, not once did I walk away saying that was great!! They always have an excuse but I am sorry it is the same excuse every year.
Food at Brunch was overpriced, the crab Benedict was bland and required multiple salt applications and the brisket hash was swimming in grease, rendering the bottom layer of potatoes inedible. You pay for the location I suppose. The food was some of the worst I've had at a local brunch.
Very accommodating for our needs with a small child for brunch. Great service. Food was very good
Upscale breakfast. Different take on hash browns- but they could use more flavor
Waiter Aziz was very friendly and got all of our side-orders and special requests correct the first time. Love the pulled-pork barbeque!
Not much to recommend this place. Mediocre food delivered by untrained and slow waitstaff. So many good options in Alexandria: this isn't one of them.
The food was delicious and service started fine. From the time our plates were cleared, it took at least 45 to receive dessert. For a lot of that time, our server was nowhere to be seen. It then took a long wait after dessert to get our check, which only happened after I flagged down a manager to request it. We had our four year old with us, so this made it additionally frustrating.
Great dinner. The endive salad was delicious and plenty to share as an appetizer. My dining partner's salmon was excellent as was my Mc & Cheese with Brisket. We had not eaten here lately, but we will be back sooner in the future.
Great hospitable staff. Delicious food and comfortable setting.
Had a wonderful time at The Jackson 20! Redwan was an awesome and attentive waiter! The food, atmosphere, and service was exceptional!
Great pulled pork sliders!
I used to be a BIG fan of jacksons, i’ve been going there since it firts opened. I have to say that its quality has quite unfortunately decreased substantially. They used to make delicious, well seasoned food you wanted to come back for. The only thing worth the money now is their cornbread and the bar menu. It’s overpriced for its current quality. I’m not sure if it’s a complacency thing or just a kitchen staf thing, but it’s definitely not what it used to be. The staff is always pleasant and they make it the experience better. But as nice as they are, it doesnt quite make up for overpaying for mediocre food, which is sad because it used to be superb.
Incredibly poor service. The place was less than a quarter full and everything took excessively long, drinks, food, check. It seemed like no one was talking any personal responsibility for any of the tables. Sometimes a team approach can work but this doesn’t. Food was underwhelming. I had the ribs and they were pretty pedestrian quality but I did enjoy the collard greens side. The food and service may have been acceptable if it was less pricey but dinner for four with one drink each for just under $200 was a rip off. There are too many better options in old town to ever get me back into Jackson 20.
I was very excited about finally trying Jackson 20 but was quickly disappointed. It was a very cold day, so my co-worker and I decided to have corn & pepper chowder with crab meat. When we receive the soup, it was very cold. We asked for the soup to be heated up, when we received it back it went from being creamy and flavorful to watery and tasteless. Our entrees ( Waldorf Salad and Buttermilk Fried Chicken) were warm but just "ok". The restaurant had maybe three tables including ours at lunch, but it still seemed difficult to reach our server when needed. This was not the experience that I expected. I would not return again.
Great selection of a la carte brunch items; well prepared and delicious. Attentive service.
Well, I've been there before and it was fine, but we went for New Years days brunch and they obviously had some issue in the kitchen. They were working hard but were very backed up. We waited about 50 mintutes from ordering to getting our food. They did take 20% off the bill and notified us of the delays.
I wouldn't recommend ever going during cold weather though. The air comes right through the doors into the front of the restaurant. We were freezing.
Food was ok but any positives were taken away by the horrible service. Did not bring entrees out together so I had to send mine back because it was cold from waiting for others to arrive. We had to consistently ask for more drinks even water. I know the manager knew what was going on but did nothing to placate the situation. For something that bad, I would have expected at least an apology but nothing.
I would not go back again.
Food was barely warm when it was brought out and the service was lacking. I know it was a holiday evening, but we had to flag down a waiter for water and we had random pieces of silverware on the table and a rouge glass. The wine was bitter and my drink was flat and over priced with way too much vodka. The restaurant seemed to continuously get colder and colder as the night went on and we could not get warm. Our desserts were amazing and the main entree was delicious, but too cold when we got it. We would've asked for another entree hot but we had waited long enough and we were hungry. I would like to come back for brunch and when it's quiet to experience it again. Overall, lovely restaurant but we really wanted to get 5 start and got 3 1/2. Thank you to the manager for stopping by and our nice waiter who made the effort to get my husband a fresh glass of wine, even though the kitchen had no more wine glasses to spare.
I would not recommend this restaurant at all! I order the chicken and biscuits, and while the chicken was more or less fine, the biscuits were burnt. I exchanged the burnt biscuits for a waffle, which was cold and burnt. Also, the waiter rarely checked up on our table, so I had to contact other waiters for my requests. I will definitely not be returning!