Seasonally inspired American cuisine, hand crafted cocktails and the best of local waters and farms from Jackson 20 to all our private events. Beautiful event spaces, seat 10 – 150 for private dining, cocktail parties, rehearsal dinners & beautiful weddings.View Private Dining Details
I used to be a BIG fan of jacksons, i’ve been going there since it firts opened. I have to say that its quality has quite unfortunately decreased substantially. They used to make delicious, well seasoned food you wanted to come back for. The only thing worth the money now is their cornbread and the bar menu. It’s overpriced for its current quality. I’m not sure if it’s a complacency thing or just a kitchen staf thing, but it’s definitely not what it used to be. The staff is always pleasant and they make it the experience better. But as nice as they are, it doesnt quite make up for overpaying for mediocre food, which is sad because it used to be superb.
Incredibly poor service. The place was less than a quarter full and everything took excessively long, drinks, food, check. It seemed like no one was talking any personal responsibility for any of the tables. Sometimes a team approach can work but this doesn’t. Food was underwhelming. I had the ribs and they were pretty pedestrian quality but I did enjoy the collard greens side. The food and service may have been acceptable if it was less pricey but dinner for four with one drink each for just under $200 was a rip off. There are too many better options in old town to ever get me back into Jackson 20.
I was very excited about finally trying Jackson 20 but was quickly disappointed. It was a very cold day, so my co-worker and I decided to have corn & pepper chowder with crab meat. When we receive the soup, it was very cold. We asked for the soup to be heated up, when we received it back it went from being creamy and flavorful to watery and tasteless. Our entrees ( Waldorf Salad and Buttermilk Fried Chicken) were warm but just "ok". The restaurant had maybe three tables including ours at lunch, but it still seemed difficult to reach our server when needed. This was not the experience that I expected. I would not return again.
Great selection of a la carte brunch items; well prepared and delicious. Attentive service.
Well, I've been there before and it was fine, but we went for New Years days brunch and they obviously had some issue in the kitchen. They were working hard but were very backed up. We waited about 50 mintutes from ordering to getting our food. They did take 20% off the bill and notified us of the delays.
I wouldn't recommend ever going during cold weather though. The air comes right through the doors into the front of the restaurant. We were freezing.
Food was barely warm when it was brought out and the service was lacking. I know it was a holiday evening, but we had to flag down a waiter for water and we had random pieces of silverware on the table and a rouge glass. The wine was bitter and my drink was flat and over priced with way too much vodka. The restaurant seemed to continuously get colder and colder as the night went on and we could not get warm. Our desserts were amazing and the main entree was delicious, but too cold when we got it. We would've asked for another entree hot but we had waited long enough and we were hungry. I would like to come back for brunch and when it's quiet to experience it again. Overall, lovely restaurant but we really wanted to get 5 start and got 3 1/2. Thank you to the manager for stopping by and our nice waiter who made the effort to get my husband a fresh glass of wine, even though the kitchen had no more wine glasses to spare.
Food was ok but any positives were taken away by the horrible service. Did not bring entrees out together so I had to send mine back because it was cold from waiting for others to arrive. We had to consistently ask for more drinks even water. I know the manager knew what was going on but did nothing to placate the situation. For something that bad, I would have expected at least an apology but nothing.
I would not go back again.
I would not recommend this restaurant at all! I order the chicken and biscuits, and while the chicken was more or less fine, the biscuits were burnt. I exchanged the burnt biscuits for a waffle, which was cold and burnt. Also, the waiter rarely checked up on our table, so I had to contact other waiters for my requests. I will definitely not be returning!
Been here many times and this was by far the worst experience. Maybe an off night or new staff?? Service was terrible!
This was an awful Christmas Eve experience. The food was sub par at best and certainly not worth the $39 per person fixed price. The service was abysmal. There were no vegetarian options on the fixed menu. Horrible experience.