It was extremely cold. On the phone when they said heated patio I thought it’s warm but it was open root patio with one heater per table. We stayed for 30 mins and were standing beside heater the whole time. We were wearing jackets. I hope staff was more clear about heating situation. It’s not a heated or sealed patio.

It is a great patio with very friendly staff. Love the nachos and the calamari. It is one of our most favourite places. Will certainly be back

So overall it wasnt that bad but a restaurant that is quite empty on a Sunday night tells a lot.
honestly I thought the staff were a bit rude.
and all the food frozen and not fresh but it didn't taste bad.

The food trash and service was good. Thanks for the service.

It was great! The service was perfect!

Because of Covid-19 restrictions and the rain, they weren’t seating even though we made a reservation. The food wasn’t that good, the best part was the dessert. Ordered the chicken fingers and fries and they did not meet expectations. Calamari was a little too dry but the sauces helped. The food was overall just basic nothing to brag about. Sorry guys!

Brought my mother out for her 60 th b day was a great experience

Took my goddaughter out for an early dinner, and had an enjoyable time! The wait staff was a little slow but it was also 6 pm so prime time dinner. They did a great job at social distancing each group to keep in line with health guidelines. The food was amazing, so flavourful!

The servers cleared our order before even receiving it, so ended up waiting 1 hour and 45 minutes to receive food, and the wait was not worth it at all. The salad had no dressing on, was brought with bacon when asked for without and the for the $5 additional chicken add on, they probably gave less then 1/10 a cup of chicken. The lettuce leaves were lower quality than the lettuce on mcondalds burgers.
Also asked the server about a specific drink that had a sour gummy on top of it, she agreed and said that a drink on the menu was that of which with a gummy.
Then she brought an entirely different drink which means she wasn’t even listening to what we asked.
Given the social distancing measures we were lenient on the time taken and so on, but waiting 1 hour and 45 for food is ridiculous. We also would’ve never received the food if we had not said something after the hour and 45. She did not come by once to check or wonder if we received food. The salad is $20 and it probably cost them $2.00. Huge upcharge for utter garbage.

Despite there being only a few tables on the second level the service was unreasonably slow. I had the same experince several times last year, and it looks like nothing changed.

The hostesses and seater-greeters were very friendly and welcoming.

This is my first time here, always went to the one in front and loved the chicken wings ... but in this location food was just ok.

Very good food, lots of variety including vegetarian and gluten free options at good prices.

Great environment for my client meeting. I ordered a steak with no toppings/sauce/sides and explained I'm on a zero carb diet. The server didn't judge - they gave me exactly what I asked for and it was amazing.

It's not my first visit and I will be booking more lunch meetings here!

Also, shout out to Anthony - that guy is the greatest.

The server was good for 5 minutes but she messed up my order.

The server also brought one persons food immediately and the rest separately which doesn’t make sense for cohesion.
The server didn’t come by for 30 minutes after and took forever to find. We had to walk around restaurant to find the server Shan.

I think chain restaurants have a lot to do to improve on the food being served. The service was good but mass produced meals. I ordered the stir-fry and received overcooked steamed rice with a sweet chilli sauce poured over and topped with raw vegetables.

server kept giving me dirty looks when ordering food

Horrible service. Waited for the server for so long had to ask for drinks and got them so long after. The food was disgusting I’ve never been so sick in my life. The chicken Parmesan that I usually get was really bad my husband didn’t even touch his food. Will never go back.

Awesome location, great service and superb food. We really enjoyed it.

We always have our standard order of menu items like the nachos but found there wasn't as much cheese as we normally expect. Our server Jade however was outstanding. He provided top notch service without being intrusive to our meal. Thank you Jade!

We've eaten here several times and enjoyed it. This particular night, our server was new and inadequately trained. It took far too long to take our orders (she was unfamiliar with the tablet software), receive our drinks (she had to be reminded) and one of the dinner orders when it arrived was incorrect. She was pleasant enough, but should have been shadowing a more experienced server.

Food was good - but I wish there were lighter/less pricey lunch options.
Floor was a little sticky.
Service was good and quick.

They are very organized and the food and drink were delicious!

Jade and Steph are the best servers ever!! Love the food, great veggie options, so kind and considerate❤️❤️❤️

Horrible service had to wait 45 minutes for the server to come by

The food was good, the service was pretty good. Not too noisy this time. While everything was quite good, I still see this as more of a sports bar and am hesitant to bring older family there. Especially if a championship game is on. Still, it is more casual than other places and it was not my first choice for a reunion.

Very disappointed
- took waiter 20 mins to ask for drink orders
- took waiter another 20 mins to tell us our drinks were not available. Apparently they ran out of Prosecco
- upon taking replacement drink orders the waiter forgot to input 1 of the 3 drinks
- all patrons were almost finished our meals before the drinks arrived
- side Caesar salad was white/almost brown in color
- waiter kept saying they were slammed with customers even though the dining room was less than 1/2 full
- waiter did not seem apologetic at all or even offer a discount at checkout/anything in addition
I told the waiter 2 times I was very disappointed and unsatisfied in a polite manner. I barely got any eye contact and an insincere apology.

I will never go to this location again. Worst service I have ever gotten anywhere.

Wait or was excellent & order came as requested.

Same old same old in a newly renovated Jacks. The only menu item worthy to order ate their famous sauced up chicken fingers. But beware prices went up

always a safe bet going to jack astor's. this time around, the waitress was a bit cold and seemed annoyed that my younger cousins (kids) were practicing their ordering skills; this was reflected in my tip. i expect all waiter/waitresses to have more patience with their customers.

Noise level made it difficult to talk. Service was less than mediocre.

Excellent central location. Anthony's service was excellent. I will be back soon.

the burger i had was over cook and burnt! that that was usual, the worst was we were a group of 9 some of us didn’t even get to start eating and the waiter already brought out our cheque when the food was brought out as if they were trying to get rid of us. what happened if we want to order dessert after???? just very bad customer service this time around! and we frequent this place as it is close to our work place and always came in group of 6-10 people.

A total disaster. We were a group of seven and advised the server we were going to the
theatre .Thirty minutes before the theatre was to start we had not been served. At that point
the server offered to give us containers to take the food with us. Unreal.At that point
4 of the seven received their food to gobble down . The rest of us still hadn’ been served. The
manager then arrived and said the food was on her but at that point 3 of us still hadn’t
eaten with no sign of our meal. So we left without paying except for the drinks. We had
to pay forthem. Ridiculous. The entire kitchen at this placed should replaced or the restaurant
shut down. What a disaster. Totally incompetent staff from the top down.

I choose this restaurant because it was very close to the theatre we were attending that evening.
The wait staff was pleasant and attentive. Only minor issue was, because I ordered an Asian dish with rice, the waitress should have asked if I needed soy sauce as soon as I received my order. Instead I had to hail her down and then waited while my rice was cooling down before I received the sauce.

Excellent as expected. Bit of a chain, but the service is good.

Dinner out with the kids. Lots of selection for kids, friendly staff. Would definitely go back.

I used to be a regular at this Jack Astor’s but it appears management changed a while ago and the service has taken a dive since then. On this occasion, the hostess couldn’t figure out how to seat the only family ahead of us. It took about 10 minutes before we could be seated and there was so many empty tables available - I think it was a staffing issue. Then our server did the minimum. Lastly, I ordered the curry chicken as I always do and the chicken portion was significantly less than normal. I asked about it and she advised that the portions are premade... so I guess Jack Astor’s or this location has cut down on their portions but raised the prices. Sadly, it’s not such a fun place to go to anymore.

Fresh healthy food options that were flavourful.

It was a wonderful place to have my birthday dinner

Server was very good, attentive and got the orders correct I believe except for the buddha salad ordered with no dressing and came with no dressing or chicken. Could have been a kitchen over site on a special order. An adjustment was made by server through management.