From "Quiet and Quaint" to "Big and Elaborate": Innovation/Crowne Plaza should be your first choice for private dining events. A perfect place to hold showers, rehearsal dinners, gift opening, Anniversaries, birthday parties, wedding and more. All our menu selections are made in our scratch kitchen.View Private Dining Details
My family attended the Easter brunch and had a reservation for 3:00. When we arrived, we needed to pay first before we could enter the venue. It looked like they were closing out the register. When entering the banquet hall it looked this event was over. The Easter bunny: gone. Music: gone. People: gone. The food was cold, empty, never refilled, and removed before we could even finish eating! The severs were wonderful and looked exhausted from the whole day service. The entire banquet was being taken down the entire time we were eating. Tables, placesettings, decorations, tablecloths: gone. My question is: why would they take a reservation for 3 o’clock when the entire banquet hall had already been emptied? Worst $109 ever spent.
Awesome place for Easter brunch. Great service great food. Very clean
My wife and I dined at Innovation for Easter brunch. The Buffett was beautiful, and spread throughout the halls, dining room, and banquet hall. Denise, our server, was attentive without lingering, and we did not go without our waters being refilled immediately. We had mimosas, and I also had a Bloody Mary, which were all great. We had a wonderful Easter brunch. Thank you to the Innovation staff for a wonderful experience.
Easter Brunch. The spread was so impressive. The choices of food were top notched and tasty. We loved the ballroom decorations, the live music and the Easter bunny appearance. This couldn't be beat for Easter Brunch.
Service was great but the fish fry was average. Salad bar was very good.
Innovation was a great place to catch up with friends. One of the few places that are quiet enough to hear the conversation.
Only been there for Sunday Brunch. Really good food, quiet atmosphere, so great for conversation. Somewhat pricey re other brunches.
The fish was not very good. Service was adequate. I did like the clam chowder.
Restaurant was almost empty at 7 on a Saturday. Seafood pasta came out and had flies flying around it. It tasted like it was old seafood. Other dish was very bland. The whole experience reminded me of something very cheap and trashy!
Innovation offers a nice selection of choices from fruits, vegetables, sweets, omelet bar and breakfast items. Definitely enjoyed going for brunch.
Nice fish fry. Server was either new or poorly trained. Dishes with which were finished remained on the table even after I asked her to remove them.
We went for the Thanksgiving buffet and it was very good. There was a fresh salad bar with plenty of variety, cheeses, breads, fresh fruit, hot entrees and sides, carving stations and a wide selection of tasty desserts. We were very pleased with everything. You definitely felt like you were in a hotel restaurant, with the cheesy elevator music to accompany, but it was all pleasant. Our server was kind although not extremely attentive and I felt a little rushed when looking over the bill. There was a 21% gratuity included on the bill. It wasn't pointed out by the server.
We went for Thanksgiving brunch. Food was excellent. There was a great appetizer table and salad bar with a great selection of cheeses ,shrimp, smoked salmon and vegetables. Hot bar had turkey, ham and salmon with all the sides. There was a large selection of desserts in manageable sizes so you could try a variety. A $18 tip was added to our bill which I think was a lot considering this was buffet.
Superb service and the food - outstanding!! Next time I'm in the area, I will be going there again.
We went to Innovation on a date night and didn't want to leave the west side. We found Innovation on Open Table and decided to give it a try. My pasta dish was just okay. The sauce didn't go with the noodles or vegetables within the dish. My husband ordered a hamburger. The server asked how he wanted it cooked and he said medium. It came well done. Don't ask unless you can make it as requested. Beer was good, wings were good and our waitress was very attentive and friendly. If you want a night of beer and appetizers, it could be a nice place to hang out at the bar. The more expensive dishes, and it was in the $ range, were not worth it.
The steak was good, but most other dishes were bland.
Innovation is in the Crowne Plaza Hotel. Pretty typical food. Needed to have a breakfast meeting for 7 and they accommodated us nicely. Breakfast is good. Have not had any other meals there.
Pleasant spot for a business breakfast. Easy access and nicely appointed. Wonderful server - she was bright, friendly, personable, and helpful. Food was reasonable, but a bit pricey for the quality. One thing that gets a high mark from me is they had soy milk for coffee!! Would happily have business meeting here again.
After such an excellent experience at Innovation for Easter brunch, my family was in town from Illinois and wanted to return for Sunday brunch (Memorial Day Weekend). I made the reservation on OpenTable, which offered me two slots, 10:45am or 1:30pm; I took the 1:30 so everyone could sleep in. When we called the next afternoon to let the hostess know we were running 10 minutes behind, we were informed for the first time that brunch ended at 2pm and food would not be replenished. Needless to say my outspoken family was all but pleased. We high tailed it over, assuming we'd be rushed, and thought we'd just grab as many plates as we could. Not what we had planned for a relaxing day. My Aunt was pretty vocal thatOpenTable should not accept reservations 30 mins before close of a buffet, without informing patrons. I agree.
My anxiety grew as I saw my whole plan for a nice meal with my family about to go off the rails, (and I have seen my family in action when things don't go well when we're out to eat) . . .but, then we met Nancy.
She made us feel welcomed, apologized for the confusion on the online reservation system (apparently Easter times are still on Open Table) and put us at ease so we wouldn't feel rushed. She and Tamika saved the day. Not only did she attend to our needs, even hand delivering a dessert cart of goodies to our table, but I kid you not, she even carved the Prime Rib for us.
I have worked in the industry for 20+ years, and Nancy is living proof that the right employee can turn any situation into a positive one. She will keep us coming back again and again. She knows what service, attention to detail and taking care of the customers are all about. She is an asset to any team, and I hope you know what a great champion of your business you have. Thanks, Nancy.
Visited Innovation for their Mother's Day brunch.
Check-in was confusing and redundant (had to check in to pay and then wait in a line to present tickets I was given after paying).
Service was terrible. Our server never explained anything to us, and given there was food all throughout different rooms, we had no idea what was where. She didn't offer us the fact that mamosas and champgagne was included. After she delivered our water, she knocked one over on the couch side of the table, wiped it, didn't offer a new table or address it in any way. We had to ask someone else for chairs to all sit on the other side. After that, she never came back. I was REQUIRED to pay 18% and that is a joke.
Regarding the food, it was average to poor. There was duplicate stations with the same thing, they were not the same, some were dried out, others were good. Prime rib was beyond rare. I mean raw. Plates were missing on some of the stations. Champagne and mamosas were being prepared on the bar and sitting there, but apparently they were not for you to take as they looked to be, for the servers. Confusing.
Ambience...they were blairing only what I can recall as "Musak". You know it's a hotel, feels like a hotel.
Value..... not great, but ok for adults, but kids were $17.95. My kids ate about $4 in food each.
This was not impressive and I would never return and never recommend.
This time we went tp Innovation for breakfast, which was excellent. All food was prepared perfectly. The only problem we had was that the waitress and hostess had no idea what Open Table was, but somehow we still managed to get our OT points.
The buffet was awkward and for the price truly was not a value.
I understand you want to maximize the dollar earned but there was really nothing special about this brunch.
The food was very good and the service and attentiveness from staff was exceptional.
Innovation delivers one of the best Friday night Fish Frys in the area, giving choices (baked or fried), potato options (baked, french fries, potato pancake) as well as a great salad bar and extra appetizers and clam chowder. A consistent favorite!
I had the fish fry it was really really quite good. The ambience was good, the service was good, the only complaint I had was the music was too loud and it was kind of rock music, but we did ask them to turn it down and they did so it was great.
Friendly staff and appears, updated decor.
Restaurant in a mid-tier hotel.
Quality and presentation of food disappointing.
Little bugs flying around table and plates (booth location).
Convenient location to major roads.
Pretty average all the way around. Am not likely to go back. There are too many other options.
We've eaten here many times but I think this was the best. I think they have improved the food! We went for the Friday Fish Fry. Fried cod was cooked just right, green beans were a nice add and of course the salad bar was the best! The clam chowder soup was a little on the thick side but we love it so much anyway!
We are frequent customers for Innovation's Friday lunch buffet which includes excellent fried and baked fish, lots of salad options, delicious potato pancakes and even dessert. Their hot vegetables are always crisp and tasty. We consider ourselves foodies, eat out frequently in both Milwaukee and Chicago, and we love this buffet. Our usual server Paul is wonderful-- attentive without being intrusive, always pleasant, and quick to anticipate needs.
Service was awesome due to the fact that we came right after the normal dinner crowd for a Friday night
Good food,. ,Reasonable prices ,excellent service, always welcome u, managers are very pleasant.
The Thanksgiving buffet had delicious carved turkey and beef featured, with traditional sides and salads. Everything tasted very good. However it seemed over-priced, especially with no desserts offered. It was buffet style but 18% tip was added to bill, for very little service- dirty plates were taken once and water was never refilled. I enjoy the restaurant's regular menu but would pass on the buffet in the future.
Not a lot of options for brunch, so I went with the Buffet for $14 (not work it) and my pal went with the Breakfast Burrito (was fairly typical). Innovation was a decent choice since it was open fairly early and located in the hotel, but not much else. Do not go here expecting to have a nice brunch, go here out of necessity of having to satisfy your hunger in a hurry.
Innovation was a nice place. The best thing they had to offer was the Clam Chowder soup, and the all you can eat salad bar. The fish was not seasoned well. It was bland. The customer service was great. Dabrasha was wonderful, and really catered to us while there. We tipped her well for the service.
We've been to the brunch twice now, first trip was good, second try was poor; there seemed to be a real lack of care. The Prime Rib was overcooked, the other hot dishes we indescribable, it just wasn't impressive.
We were given a gift certificate to Innovation. We looked at the menu on line and it looked really good.
When we arrived there was only 1 other person in the dining room, it was Memorial weekend. There was no music playing so all we could hear were the cooks in the kitchen talking.
I am gluten intolerant and the only thing on the menu that was recommended was seafood, which I don't eat. I opted for the pork chop without the sauce, it was slightly overdone. My husband had Lamb Bolognese. It came out looking like hamburger helper and tasted the same. We both thought Bolognese would be a red meat sauce, this was off white.
Their beverage menu also had a hard lemonade listed as a gluten free option, one taste told me it was not. I looked it up on line to confirm my suspicion, it was a fruit beer.
Our waiter was very attentive and worked hard to make our time enjoyable.
We were very surprised a Crowne Plaza would have such a mediocre at best restaurant.
We would not recommend Innovation.
Everyone ordered fish fry. It included salad bar so waitress didn't enter food right away. By the time she did they were out of baked potatoes and fish wasn't very warm. Will not return.
I brought four of my church members to brunch because my husband and I have been there several times and we really enjoyed the food. My friends was very pleased with the food and the service and said they would come again
Very slow service. Food was good, but we had to wait for everything. And one item we has to ask for several times. Then they ran out of the fish fry.
A nice presentation of the food and very friendly staff.