We've eaten at Hugo's West Hollywood since the early 90's and have never had an experience this bad. I confirmed the reservation by phone in the morning. We arrived 5 minutes early and checked in. We were made to stand out front for 15 minutes before being seated. After being seated we waited and waited and waited. No one came up to our table for 22 minutes. One server passed us several times without stopping, and even took the order from a table that was seated after us. Finally a different server approached our table and asked if we wanted anything to drink. We told him that we had been waiting for 20 minutes and were ready to order. One of our orders of eggs was overcooked, but the replacement came out quickly. Our other order of eggs were old by the time we got to eat them because we had to ask for S&P 3 different times. No offer to refill coffee, even though the cup was empty before the food even came out. Many other small issues that this the most frustrating experience at this restaurant we've had. We understand that they were busy, but they were not more busy than they used to be when they had a full dining room.

Really great ambience. Easy reservations on Open Table. Nice outdoor seating. Felt very safe and clean. Very professional and courteous service. Great extensive menu and lots of choices (I'm vegan). Delicious food. Fast service. Really impeccable experience.

Looking forward to coming again and again

This spot was a good value in a fun neighborhood with great vegan options. It felt safe to dine here, the tables were not crowded together and the servers wore face shields. I definitely recommend it for brunch!!

Nice location. Very polite and helpful waitstaff. Food was fairly well done -- good burger, good sandwiches, and very good pasta. Worth a return visit.

I know Hugo’s isn’t known for their food, but it wasn’t even edible. I ordered a club sandwich which came out in about 1 min like it had already been made and was just sitting there. It had absolutely no flavor whatsoever and I maybe ate 2 bites because I was super hungry. The server asked if I wanted a box and I said no and he took it and told us that we had to leave soon because the 90 min time period was up. Our first server was sweet, but whomever took over for him was not polite.

The food was great but the drinks were terrible

Fabulous lost my scarf it was so good! 🥲🥰

Amazing lamb!

They are just understaffed right now. TOTALLY understandable!!! So if you have patience and are a decent person- go support them! But if you are impatient and can't have any understanding of what its like to be a server in a pandemic and you don't know how to tip- then stay home ;). I had the pasta papa (i think is the name- 10/10) and the green juice.

I really love this place! I will be back real soon!

The food and service were great. We had Victors pasta, Mac and Cheese and the Brussels Sprouts. Recommend all of them. Also the Strawberry Mojito was delicious. Casual and not uptight. Great overall experience.

The food was better than we expected. The drinks were amazing. And the server was quick. Since it was outdoors on a windy day, we wanted the heater next to us to turn on but there were some difficulties so we had to tolerate it. Other than that, it was beyond our expectations

The area outside is so cute. The vegan chicken sandwich is my new favorite thing in the world. Service was great! Mango margarita was amazing too :) can’t wait to go back

We were back in L.A. and went back to one of our favorite places. The pasta with salmon was great and the drinks were outstanding. Their happy hour special is great!

We had the best brunch celebration for my daughters 11th. Day. Thanks

Great local restaurant for brunch and lunch. We've eaten here for years and the new social distancing requirements have not taken away from the quality of service or food.

The charge for the meal just appeared on my Amex, & it appears that I was overcharged. I had asked the waitress for a copy of the receipt, but she didn't. If you go here, INISIST on getting a paper copy of your receipt before you leave!

I've lived in West Hollywood for many years but had never been to Hugo's for dinner until a few weeks ago. With the pandemic the choices have been limited so I thought I would try Hugo's. What a pleasant surprise. I've been every week for over a month. It's very convenient. The service is good and pleasant.

Great last minute booking, good food and friendly staff

Our waitress Alana/ Elana was amazing ! Kind caring and thoughtful !!! She cares about her job you can tell and we loved it !!!! Not to mention to FOOD was so delicious and full of flavor, nice hidden lil gem!!

Great food, super friendly personnel! Highly recommend it

The food here was AMAZING! All of our party was so impressed! The outdoor seating set up in the back removed the noise of the busy street and their umbrellas and lights made it very cozy. Our server was great and very attentive. Really great spot!

Hugo’s did a great job adapting for safe distancing, so we were really comfortable, which unfortunately has not been the case at some of out other favorites.

Love this place!

This is commentary on the dinner and dessert selections only. I’ll start with the good stuff. The Salmon Picatta, Turkey Meatloaf, churros, and sticky buns are all fantastic! All are great options at Hugo’s! The fries are also good. Now for the bad. Avoid the Vegan Mac N Cheese. It was runny and had almost no flavor at all. No amount of salt and pepper could save it. I also had a Green Pasta dish that is not listed on the online menus. The dish arrived literally swimming in olive oil. The dish could have great if it were not for the excess oil. I asked for a ramekin in order to pour all of the oil out of the bowl. I would request that the kitchen goes light on the oil when ordering this dish. Lastly, the vegan gluten free chocolate cake was not to my liking at all. The texture was gummy and grainy. The flour alternative used had a sediment mouth feel. I would discourage anyone that is not suffering from Celiac’s Disease from ordering this. I hope to return to Hugo’s and try other things. I also hope that I don’t have another mixed experience

Good food with lots of customization options and plenty of vegetarian and non-vegetarian options. You're bound to find something you love.

My second time at this location and the service and food are top-notch. Had the Cuban sandwich which was too much to eat so brought half home and got two meals put of it. My server, Spencer, was in the ball and actually directed one of my party away from a dish he said you could really get anywhere. We appreciated his honesty and upbeat mannerisms.

I love Hugo’s but the prices are way too high. Still I will continue to support because I know and appreciate how tough it is to stay open right now. So I’m happy to pay but know that the costs should go down if and when you’re able.

They did a great job during these very challenging times.

Always reliable and doing a nice job with COVID protection efforts.

We went for Dine LA and the food was deliscious, and there was a lot of it, we had a great time.

Perfection

Loved the environment and the food even more! Great first time experience!

Great food and service. Salmon Piccata was awesome.

Hugo's is one of our favorite neighborhood places. We have visited it often. Recently, prompted by the pandemic, they changed their menu and moved to outdoor seating only. The ambiance is not great but, given the circumstances, it's good enough. As for the food, it continues to be excellent. The new menu features a dish they call salmon piccata and my partner declared that it was wonderful. For my part, I stayed with an old favorite, the pan roasted salmon with garlic spinach. It is served with fingerling potatoes but they are very accommodating of special requests and I have it with their fried plantains. Beautiful!

Destiny was outstanding

Brought my friend to Hugo's for his birthday and we enjoyed ourselves thoroughly. I had the salmon, he had the trout. For dessert, he the sorbet, me the chocolate mousse. The food, drinks and service were all great. I rarely go out on weekend evenings but this was very pleasant. In addition to the food and service, the noise level was low, the atmosphere not too frenetic and it was easy to carry on a pleasant conversation. I have visited the restaurant several times and will certainly go back.

With a restricted diet, I can always get something delicious that meets my dietary needs.
Consistent, reliable, and walking distance.

The selection, quality of ingredients and incredible flavors of Hugo's offerings keep us coming back regularly, despite the very energetic noise levels which can make an otherwise very enjoyable meal less than relaxing. I wouldn't discourage anyone from trying Hugo's, because the food and beverages are really worth a visit.

Overpriced for the quality of food. It was okay. There are way too many cuisines on the menu, so everything was bland.