Hugo's Frog Bar & Fish House - Naperville
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Was very disappointed on the service we received while dining at Hugo’s. We made reservations and had to wait 5-10 min before being seated. Others who came in after us were seated before us.
The food was good but our waiter seemed overwhelmed and rushed through every explanation of the specials. He seemed aggravated on the questions we asked and seemed rushed. We waited about 45 minutes to get our food and the couple who arrived after got their food before we did. I will not be returning to Hugo’s.
Our longtime favorite restaurant in downtown Naperville
I was disappointed in the noise, the food was great. However, there was so much noise it was hard to hold a conversation.
My husband and myself have wanted to try Hugo’s for sometime now. So we decided to come for our anniversary. We were very pleased! The food was very delicious and cooked well. There is a shrimp appetizer that is soooo good!! The staff was very nice and the atmosphere is very nice as well!
We went for our friend’s birthday. She lives frog legs so this is the place to go! We had a great lunch, a very nice server, and even a scoop of ice cream with a birthday candle.
Very busy, but great service and food
Went for lunch with two other couples. Lovely lunch. A little pricey. Excellent service. Nice atmosphere
Our favorite place - excellent as always!
Waiter forgot to put appetizer order in...not a big deal. We were having a good time.
They got rid of the lobster and Mac. That should have been the sign. Swordfish far from blacked, semi raw and moderately warm. Fish tacos and the crab cake did not disappoint. The rest however.. well let’s just say I’m looking for another Naperville restaurant for good fish. Doubt I’ll be returning anytime soon.
Fabulous food and great atmosphere!
Food, as always, was excellent! Service was very good. As is with most restaurants that have great food and great service, there was quite a crowd of people, and so the noise level was above average, also. Plus, we were there during the height of the dinner hour on a Saturday night. It tapered off somewhat after 8:00 p.m.
Service was a bit slow but it was a Saturday evening. The waiter was very nice. My steak had an awful flavor. We sent it back and they replaced it with something else. Woke up the next morning wishing I got the crab cakes. I’ll do that next time.
Hostess was not pleased that we requested a booth. My filet was more medium well than medium. Crab cakes and halibut was above excellent. Service was what one would expect. Thank you. Very good evening
The service was awesome. Our waiter was top notch. The food was amazing.
Great Daddy Daughter date tonight. Crab Cake was delicious as always. Next time I’ll save room for the Muddy Bottom Pie!
Where would you order the Dover Sole delivered fresh from Holland? Only at this establishment in the whole suburbs. I order every time my Dover Sole when I am at Hugo's and it never disappoints me (see photos before and after). The fish itself is a rare delicacy and you would savor every bite of it. I guarantee! Meats are a different story which puzzles me at the restaurant, that belongs to the Gibson Group, praising itself as specialists in the meat area. The filet, that my husband ordered as a part of his surf and turf, was brought to the table medium well instead of medium rare as he requested and after the second attempt was cooked to the right temperature but tasted not as outstanding as you would expect for the price. The taste of the crabmeat in my appetizer was overpowered by the heavy dressing, my husband's spicy lobster cocktail was ok. Conclusion: if you craving Dover Sole or any fish or seafood and would like to spend an evening in a vibrant atmosphere of the Old Style Chicago with a glass of good wine, you will enjoy the restaurant. Meat is a different story though ...
We celebrated our 32nd anniversary with a delicious dinner! Service was great. Thank you for the complimentary dessert. Hugo’s is our favorite restaurant!
Very disappointed with our waiter. Food was good. He was awful.
Always great service - great food . We love fish and its always good. Would highly recommend
Overall experience was ok. - it’s just way too loud and - in my view - overpriced.
Our son from NC was in for weekend visit. Took him out for his birthday.
Way too loud inside.
Could not hold a conversation with anyone.
Food was great as usual.
Server asked us how we were doing , " Phenomenal today, how are you doing today "....reply was
"same ole, same ole".....I understand if he is not that excited to be working on a Friday night - but at least he could do was act a little enthusiastic. Not bad service, just not the normal level we receive at Hugos.
Everting was perfect! The food made to perfection and the service is always top notch
Our family favorite restaurant! Hugo’s never disappoints. We enjoyed the wedge salads, lobster bisque, clam chowder, and filet sliders for lunch.
Consistently good- pricey and louder than I like.
Trendy with lively bar scene.
Oyster were pathetic. 4 average to good size and 8 about 1/2 that size. NOT worth the money. I expected better. Whitefish plate was exceptional and service friendly and professional.
As always, the patio was a wonderful setting for lunch.
Good food and good service.
Every bit as good as the Chicago location. Ordered steak and cake special. Filet was like butter and perfectly medium rare. The crab cake is the best ever. All crab and very large portion. In fact it was big enough to share. Great service and will be back.
Not cheap but very good, whether dining at a table or cavorting in the bar. Really good staff.
Service was outstanding. Drinks were very good. Ambience not as intimate as we would have liked. Steak was prepared to correct temp (Medium Rare) but outside was tough and so overall taste was not as good as my normal Hugo's experience.
We normally Love Hugo’s! The salmon was dry and over cooked and the bone-in New York strip was undercooked and full of fat. Very disappointed ! We had brought family in from out of state and was hoping for a great meal. Such a bummer.
Food was good, service was painfully slow. We were there midday and the restaurant was not crowded.
Saturday date with my wife. The table was ready on time and the waiter was traffic.
The frog legs were so good! The crab cakes and crab stuffed shrimp were amazing. The muddy pie dessert was great for 4 people. We were seated close to the door and it was very noisy. Other than that highly recommend and will go back.
Awesome experience. Wait staff is very knowledgeable. High quality food! Awesome time
I absolutely love the bookbinders soup. That is always my starter.
Waiter was patient and hostess Johana was exceptional. So kind. Food was good. Drink was okay but expensive drinks
Hugo's is always a great time from the atmosphere to the food, our evening was perfect! The staff is friendly and accommodates special requests. As regular patrons we are always greeted with a smile and staff does not hesitate to stop by our table to welcome us back! Good times at Hugo's!!