My server was fantastic best one I have had ever but I don’t know his name
Excellent drinks at the bar before dinner. Made perfectly !
Had the wedge salad and shrimp cocktail for appetizers and then split the 14oz Filet and Brussels spouts for dinner. All was excellent.
Jason, the manager, stopped by and genuinely cared about talking to us and how the meal was. He wasn’t going through the motions - cool dude.
The casino just outside after dinner is icing on the steak ...!
This is a food connoisseur's place for joyful convivance...
Hugo's never fails to impress! I have brought numerous friends here and all of them leave saying how impressed they have been. A niece, from Florida, still can't stop talking about the experience!
Excellent food and service!
Like the restaurant ordered a filet medium and it came well done. The server was nice enough to take off one of the appetizers.
What a great place excellent customer service very professional very knowledgeable will definitely be back
The food is always consistently great! Unbeatable service. Mark is our favorite waiter, friendly, attentive and able to anticipate your needs. Highly recommend.
Exceptional fine dining level service. Expect the best here
The restaurant was so loud! The food was good though.
This has always been a little pricey but the service and food has always been fabulous. Love eating here.
Service was great. Very attentive wait staff. My steak was supposed to be medium but was dry in many places. For a Gibson steak I could have made a much better one myself. They made up for this with a free dessert but maybe the steak should have been removed from the bill.
Also very loud. I don’t think I will be going back with all the steakhouse options in Chicago.
Thanks, Jason for the wonderful attention. Our waiter was excellent as well.
The food was amazing, but, sadly I won't return. It was the loudest restaurant I have ever been to in my entire life. My ears hurt after we left. I can't enjoy conversation over dinner when I can't hear it. I typically don't mind loud, energetic noise levels, but this was horrendous.
All of us truly enjoyed our steaks. They were cooked to perfection!
Portions of side dishes have shrunk considerably from those of prior visits. That said the quality of the food remains excellent.
Julian and Sal were attentive and proactive to our needs (not reactive). And they made us feel like "VIP's"....way to enhance the guest experience! Most of the food exceeded our expectations and hot food was served hot; and cold food cold. Nice job to the entire team!
I had the Chilean sea bass on a bed of mashed peas...$50. I was underwhelmed when it was brought out and it tasted fine but nothing to get excited about. The creamed spinach was really good as a side item.
Every year we enjoy eating here at Valentine Day. The food is excellent and the service super. We usually eat in the bar area but this year I made my reservation in early January. I was glad we did because it was packed!
Went for the frog legs, and they were fantastic. Loved the bookbinder soupalso. My husband loved the steaks, the best.
I have had many steaks at this place, first time I have ever had a bad one. And I mean, it was bad!! I like things well done and always get WR bone in ribeye. It usually is juicy and tender. Not this time, it was so fatty and tough I could only get a few bites out of it. And not just mine! My husband had same steak, only medium, and his was the same, too tough to even eat and full of fat. Our casino host had picked up our dinner cost, so i didnt want to complain about something that was free, but glad I had an opportunity to file a complaint here. Not sure what happened, we always order the same steaks the same way, first time we had a bad one at this place. Tho we ate once at Hugo's in oakbrook and had tough steaks there as well. VERY dissappointed as we always look forward to a great meal at this place.
that being said, I loved our waiter and managers were coming around asking how things were. I wasnt going to complain as we weren't paying. Servers are very friendly and bread is great!
Wedge salads are awesome as well.
I ordered the salmon and it was over cooked. The grill asparagus would have been good if they had snapped the woody ends of them. I didn’t enjoy at all.
Loved the lobster bisque soup and scallops entree! The pear blossom cocktail was wonderful too!
If you like noise, being in a casino, being rushed, a crowded place, and having your plates taken quickly, this place is for you.
The service was outstanding. The noise level was a little high due to the Casino. The Casino was a good way to past time while waiting for the table. The steaks were excellent. The side were large portions and very good. The Dessert were also very good. Overall, I would recommend it highly.
Great menu. Filet sliders are indescribable good. Mixed drinks are made very well.
Delicious tuna salad. Plus yummy split pea soup.
Great as always.
Delicious! Went here after seeing a show at the Rosemont Theater. Nice that parking is free since this place inside of Rivers Casino.
For lunch try the tuna tartare app, just plain fresh tuna served with wontons! Love the faroe island salmon with greens, done to perfection every time. Service is always great!
Excellent food! Our party was of 6 ..we all had variety plates of food ..all good! Nothing was bad ... great portions.. perfectly cooked as asked. Celebrated birthday...forgot to mention to waiter.. next time.
Food was excellent, we enjoyed our evening..................
Fantastic food but a bit loud
Great food and service
Food was good. I got the scallops and loved them. The dessert should be made in smaller portions. Sad that it gets thrown away if you can't finish it. Four of us shared one and hardly ate half of it.
Good device, energetic atmosphere
Consistently very good food and very good service. They do tend to slightly under cook the larger fillets so you may want to ask for your order to be slightly more cooked. For example, if you want medium rare, you might want to place your order as medium.
it must be hard to create a sense of ambiance and excellence, adjacent to a suburban casino, but we went there for a great cocktail and a great steak, as anticipated from Hugo's /Gibson's. The bartender held the image and service anticipated, but when you pay top dollar for a great steak, you anticipate the over-the-top service you are paying for, with attentive staff and fantastic sides ( so-so, and promoted heavily by our waitress, who never asked ). And then, in the end, I a assume the staff and bus boys would be there promote desert (disappeared) and coffee upon conclusion of our meal. but the 10 minute delay, when we were in a slight hurry, after the 3 1/2 star meal ( anticipating 5 star from Gibson) put a slight damper on pleasant conversation we were having with our waitress, and I skipped coffee because time did not allow. Again, it must be difficult to maintain your high standards adjacent to a suburban casino.
Exceeded our expectations. First time eating at Hugo's. Been to Gibson's a few times. We had the Wagyu Tomahawk steak and lobster tail. The steak was medium rare (as we ordered).