Hugo's Frog Bar & Chop House - Des Plaines
Brought a business customer to Hugo's for dinner. The service was professional, courteous and attentive. The food and drinks were delicious. My customer had the Sea Bass and I had the Salmon; both of us were very pleased with our meals. Very well prepared and presented, but most importantly, delicious!
Service was less than average on this visit. Quality as well.
One of my favorite restaurants - they make you feel special!
Came for a birthday celebration and it was an enjoyable experience. Great food,drinks and service. Will be back for other celebrations.
Pricy but great food. Loud but causal. I’ll go back with deeper pockets
We've been there previously a couple of times and everything was excellent and truly enjoyed ourselves, but on this visit, it was far from that. Three meals, two gets one star, and one (Salmon) gets five stars. Salad gets one star, soup gets five stars, bread one star, cake four stars. Waiter, zero stars, and we reported it to the manager on duty, Andy. Waiter, Julian, spent 90-95% of the time we were there talking to the guest at another table, Andy said he also noticed this. Asked for tea when first placing order, got it at end of meal. Ordered soup and salad, which you Should eat before your main meal, never was served, had to ask for it. When all done, Julian asked if anything else, and I said no thank you, just the check. Which he then proceeded back to the guest at the other table, talking and laughing. I am gravely ill and on oxygen, and I had a special guest who was here because of the death of her brother, so I/we were truly hoping to make this a very special occasion, which none of us could say that we had. You may say this was comped and therefore have no reason to complain, but this comp cost me over twenty five thousand dollars this year alone. Andy listened to our complaints but offered no consideration for our bad experience.
the meal was outstanding! Best crab legs I have ever had. my only complaint the tables were way too close together and where we were sitting I was the pass thru for the waiters and was being bumped way too many times. Need to space out the tables better.
Service is excellent Food is not bad but not sure I want to pay $60 for a steak that anyone can make
They need to expand their tequila offerings. The calamari was great but the tuna tartar was flavorless. The crab legs came with too many knuckles and were a little salty.
Great server Mark great service overall and wonderful food! Great atmosphere
Hugo was recommended to us from a Casino manager. We are so glad that we went! Scott was our server and he was excellent and attentive. We had T-bone steak, Caesar salad and Maple Syrup Bacon Brussels sprouts that my husband absolutely loves. All of the food were excellent and the Manager Jason made sure that we had a wonderful experience while we celebrated our special occasion.
Food was amazing. You gotta get the dessert (Macadamian Ice Cream Pie!). Steak was cooked perfectly and all the sides were fantastic!
Our meals were delicious and the meat was cooked perfectly! The portions are large so be ready to share with your friends. Tom our waiter provided excellent service! Overall we all had a lovely experience! The steaks were amazing!!
Awesome as usual! Great food and service. Wonderful atmosphere.
Excellent food and waiter was the best! Nice atmosphere
Had a business lunch at Hugo's on a week day. Plenty of easy-free parking. I was surprised how easy it was to walk into the restaurant without having to go through the casino.
Very good food, menu and service. Good sound level for conversation.
Outstanding menu with fabulous service. All entrees were delicious and served hot. This included steaks cooked to perfection and fish. Dessert was amazing and enough to be enjoyed by our table of 5. Host very cordial and all staff very concerned that our visit was amazing. Really great and will return again soon.
I had made a reservation for a business dinner; party of eight. Because it was in a casino, it was way too loud; no one could hear each other. Will not be going back.
Abosolutly the best food and ambience.
Excellent food and service as always.
The food and service was excellent as always. Walter and staff were excellent. Personable, professional, attentive and cute as a button. Both of them! Outstanding visit. Lickety split service cleaning spilled water. Manager also stopped a few times to check on things. Walter provided a birthday dessert with a candle.
It’s always a pleasure!
Good experience. Food was good. Good job on my steak. It was cooked perfectly.
Hugo's is inside the Casino. So you get to see all of the action while walking through, and even stop and try your luck! The service was impeccable. The food was amazing with VERY large portions. Very close to Ohare airport so I will definitely go back when staying in the area again.
Great find! Good selection of foods.
Wait staff is fantastic. Food is pricey but great.
Hugo's Frog Bar inside Rivers Casino in Des Plaines is an excellent choice to escape the madness of the gaming floor while having a Gibson's worthy meal (after all, this is a 'cousin' of the very same).
Wonderful food and service. The restaurant was a little loud, but not anything that would stop me from going back or recommending the restaurant. The carrot cake was 10-inches tall and DELICIOUS!
We enjoyed our meal. Better than most dinner clubs.
My husband and I were celebrating our wedding Anniversary this day. The staff who was serving us was completely awesome. The manager was so sweet. And the food was amazing. I could not have asked for a better night.
Service excellent. Wait staff very attentive and friendly. Crowded but not rushed.
Very expensive,overpriced compared to other restaurants of this type.
Very noisy ,acoustics bad
We went for our first wedding anniversary and everything was amazing! We will return.
We celebrated our one year anniversary here tonight. Very happy with this location. Everyone was very friendly. Food was fantastic. We had the frog legs, ribeye, jumbo crab cakes, brussel sprouts and meaning of life cake. It was fun to check out the casino after dinner. We will definitely be back!
Great service and wonderful food!
This place always delivers! Consistently fantastic food - our group had the prime rib sandwich, hamburger, and crab cakes - all delicious. Every server we have when we go is top notch and management is always present and checks in on the tables. Well run establishment with the best food!
The food was delicious supported by fabulous service! We loved it!
Everything was spectacular! Calamari, Salmon, Filet, wine...service. All over the top!
Can’t wait to go back.
This is one of my favorite steakhouses. The service is always great, the food is fantastic, and it's a great value. Love it. Highly recommended!
Fantastic T-bone steak. Flavorful (no steak sauce needed), tender and perfectly cooked. Also a large portion. The double baked potato was huge and covered in delicious cheese. The Caesar's Salad was crisp and cold as it should be. Overall a great meal.