Hugo's Frog Bar & Chop House - Des Plaines
love this place! but.... i would also LOVE to see new additions to the menu... maybe some specials??
Consistent and great waiter
Awesome as usual!
Hugo’s is always fabulous. It’s a little pricey but that’s what you expect from an upscale restaurant. Oysters were amazing, the king crab just melted in your mouth and the fillet is done to perfection. We can’t beat their waitstaff they get an A+. They are always kind friendly courteous willing to answer questions. I will definitely be back. We’d like to take our employees there once a year for a company dinner.
Excellent service steak prepared to order. Food was at proper temperature. Our staff was professional and well versed in recommending all aspects of the meal. Dessert was out of this world!
Hugo’s never fails to impress. Impeccable service, fantastic food and great atmosphere. My wife and I enjoyed a celebratory birthday dinner and were very pleased with the entire experience. We have been to this location several times since opening, and have had the same level of excellence every time. We will be back.
First time to this location. Food was predictable but very good. Very pricey! Downtown prices in a not-so-downtown location. It seemed like it was everyone's birthday that day, what with all "Singing" going on.
great service --- waiter was 5 star service
food was great
The luncheon special grilled faroe was grilled just right. The sauteed spinach was a bit too oily this time around. Ice cream sundae was the bomb!
Outstanding restaurant. The best Chilean Sea Bass that I have ever tasted. Worth every penny. Fantastic staff as well!
I wasn't aware beforehand that I needed to walk through the entire bustling casino floor to get to the restaurant but you do. I was a bit put off by the hostess who refused to seat me, although my reserved table was ready, until my entire party of two was there, despite there not being a seat available at the bar to have a cocktail.
Thankfully our server was Amber who was what you'd expect to get in the downtown HUGO's or any top flight steakhouse. She knew her cuts of meat better than a butcher and steered my buddy away from a grass-fed beef as he'd never had it before and though he might find the earthy taste off-putting.
Nothing is better in a restaurant when you pair a great meal with great service.
I took my mom and husband here for Christmas dinner. This was our first time here, and my last. The service was poor. The manager even came to the table to see how everything was and I told him my concerns. His questioning wasn't genuine and he wasn't listening because he had the same "plastic" smile as when he first came to the table. Our server had zero personality and the food was just average. Really bad Christmas experience. I wish I could get my money back for a "do over" somewhere else.
We visit Hugo’s every Christmas at Rivers Casino. Overall this is always a great experience, with excellent service, ambience and most of all food. The restaurant fills quickly on Christmas with gamblers like us. Hugo’s is no gamble however, as it’s always spot on. We will be back for more next Christmas!
We always enjoy dining here. Less hectic than the one downtown but food is just as good. Love those frog legs.
I had scallops, lettuce wedge and my wife had sea bass, baked potato and creamed spinach. All food was outstanding
Mixed drink prices are hefty compared to the prices at the casino bar. Buy your drinks first at the casino bar and carry them into Hugo's. Drinks are at least 1/3ess expensive.
Excellent food and exceptional service. Will definitely be back!
Great food served by great people! Best restaurant in Rosemont.
Steak was under cooked and cold
Cocktails were lackluster
3rd trip here and probably won’t be back again
Great dinner w/ Co Workers!
The service was impeccable and the food lived up to Hugo’s reputation..exceptional
But the dessert are a sight to be seen
Always good food. Generous portions
Servers are great. Always asking if everything is good
Great ambiance and service. Best frog legs around. Delicious steak cooked to perfection.
First time dining at Hugo's. Everything was delicious. The calamari was some of the best I've ever had. My friend's steak was seasoned so well and cooked perfectly. I'm not a steak person, but I would go back and order a steak at Hugo's. Managers came to our table to ensure everything tasted good and was going well. I would return for a special occasion.
Nice restaurant good food great venue. We love our luncheons there.
The service was outstanding, the staff were friendly and knowledgeable about the menu.
The food was not as great as it was the last time we were there but over all it was still good.
Outstanding! Always great food that is only surpassed by the awesome service!! Can’t wait to come back again, and again!!
Our second Anniversary was very nice at Hugo’s Frog Bar & Chip House. The food was excellent as was the service. The free creme’ Brûlée was a nice touch.
This was our first time at Hugo's. We went for our wedding anniversary and to celebrate a job promotion. We were very impressed with the service and the food! Everything was served with perfect timing throughout our meal. Our server was very attentive and had a great sense of humor. There was great attention to detail. We didn't feel rushed and were encouraged to sit and enjoy our dessert and coffee. Excellent experience and we look forward to going back!
Very good food. Crab cake is wonderful, a good amount of crab is used. Service is impeccable.
Would I recommend Hugo's to a friend? I've brought friends there! Had the lobster roll which was so good! Friend had the chicken and andouille sausage. Had that before and it also, was/is so good! Our server #11285 was awesome. Can't remember his name. He remembered us. Served us before. Hugo's never disappoints.
We’ve been there many times but this night was a disappointment, the steaks honestly had no flavor or pizzazz therefore making the dinner way too expensive for what it was worth !
We were in the area and decided it would be great to eat at our favorite lunch spot. We all ordered the Filet Sliders which were perfectly done to each of our tastes. The terrific house fries made it even better. Plenty to take home and save room for the Macadamia Turtle Pie for dessert. Service always efficient, friendly, and attentive.
There were periods during our meal the noise level was very distracting.
There were hits and misses. The steaks and fish were great! Our waiter was personable. I wouldn't order the calamari again. I've had much better. It was chewy; possible overcooked. The mushrooms were ok, a bit salty for my taste and the green beans were way overcooked. We should have sent them back. The double baked potato was very good and so was the mac & cheese. The chocolate mousse pie was outstanding and big enough for 10 people. The place is quite loud but you're in a casino environment so not surprising. I've been here before and would come again but would select differently.
Food was not hot, barely warm. Had to send steak back to get heated up.
Good quality meal as always. Good service
A little less than usual. The steak was very chewy and lacked usual flavor.
My wife and I was celebrating our 27th wedding anniversary by spending at River's Casino and made dinner reservation at Hugo's Frog Bar & Chop House. We arrived at the resturant a hour earlier for dinner reservation and was seated immediately. We informed our server we were celebrating our wedding anniversary and the service and attention she paid us was outstanding. The food was delicious and my wife and I are truly endedted to the entire staff who made our wedding celebration a night to to remeber. And we made a promise to definitely return for an encore. Once again thank you Hugo's Frog Bar & Chop House for a wonderful evening.