Hugo's Frog Bar & Chop House - Des Plaines
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We celebrated a birthday. The minute we walked in, we were greeted by every staff member we encountered.
Our waiter was awesome, the food was excellent, and amazing desserts.
Staff is knowledgeable, answered questions, great presentation on cuts and Australian lobster.
The manager thanked us for dining there and we appreciate the warm hospitality.
Amazing Food and even better service. They know how to treat people and make them want to come back again and again.
Amazing experience from start to finish. We arrived and were seated in a private area which allowed us to have space and accessibility to talk. Customer service was fantastic from explaining the dinner options to constantly check on us. Food was delicious and def great portion to share .
Wow, such a great dinner!! Starting with a top notch martini, then delicious oysters, HUGE shrimp cocktail and yummy lobster bisque. We ordered a lobster tail to split, big and fantastic. Weirdly I was in the mood for a burger which I knew would be amazing, and it was!! They use such high quality beef, it makes a big difference. Service was great, very nice waiter, super attentive on such a busy night. Can’t wait to go back!
Always great service and food!
It was an amazing date... the food was great the service was exceptional..
The service was great, the food was Delicious, I will be back.
The place was great except we felt rushed. The salad came before the appetizer was done and the steak came before the salad was done. The desert menu came a second after the meal was complete but the wine was still in our glass.
I get the idea that you want to turn a table but for a $400 meal you think they wouldn’t rush you.
Waiter was amazing! Informative and courteous!
Valentines Day. Food was excellent as usual and service was fantastic.
The service was excellent. The food was a great quality. Preparation on the steak was my only critique. Although it was an excellent medium inside . The outside was beyond blackened and boarded on burnt . Instead of a tasty sear it was not a pleasant taste. Other than that it was a pleasant evening out.
Food is delicious as always. A little pricey. Staff is very attentive.
Was very special for my dads birthday! :) 🎉🎊🎂🍰
Appreciated special treatment-thank you Stephen & other Mgr!! It meant a lot especially under circumstances! We left extra & a really great tip for waiter!:) Can’t wait to come back:) 👍👏😇🙏
Service was great and food was delicious. I had the petite fillet and it was plenty and I could have cut it with a butter knife it was so tender. The carrot cake is amazing!
Great service and food
Julian was wonderful as a server as always! He remembered the dish he recommended to me last time I was there and it is now my favorite dish. (Sea bass!)
The hosts are always friendly and the food is outstanding, of course.
We were very disappointed in parts of our meal. The macaroni and cheese was delicious! Two of us ordered filet mignon and we were both very disappointed. The outside tasted and looked burnt and the inside was not done. I order my steak medium and it was still red red inside. I had to send it back to be cooked a bit more, which only made the outside taste even more burnt. Two ordered rib eye steaks and thought they were just okay - definitely have had better. The other person had a shrimp dish and said it was fine. The double baked potato was just okay - really just a huge potato, but not much flavor. The ones I make are much better. Even the asparagus was overcooked. I felt that given the quality of the food, it certainly was not worth the hundreds of dollars that it cost for the five of us. Unfortunately, we will not be returning to this restaurant.
Loved the food, service was attentive but not intrusive. All and all, an excellent experience.
one of the best meals I’ve had in a long time , the steak I ordered was done perfectly . My dining companion ordered the salmon and they were equally pleased, we split a double baked potato and broccoli both servings were enough for two people. Our server was attentive , informative and checked on us often . The restaurant is set up in a way that you don’t feel like you are in a casino and the noise level from casino gaming was negligible.
We were there late so it was quite. We have been there earlier and it was louder. I like the ambiance better than Gibson’s in Rosemont. But both places have excellent food.
Food is always good and fresh, plus excellent service is guaranteed.
The 10 oz filet is too thick. I found the steak cooked properly but not suicy at all it was dry and I was disappointed.
It’s always great, we’ve been often. Delicious consistent meals and top notch service. Much better than the Napierville location.
love this place! but.... i would also LOVE to see new additions to the menu... maybe some specials??
Consistent and great waiter
Awesome as usual!
Hugo’s is always fabulous. It’s a little pricey but that’s what you expect from an upscale restaurant. Oysters were amazing, the king crab just melted in your mouth and the fillet is done to perfection. We can’t beat their waitstaff they get an A+. They are always kind friendly courteous willing to answer questions. I will definitely be back. We’d like to take our employees there once a year for a company dinner.
Excellent service steak prepared to order. Food was at proper temperature. Our staff was professional and well versed in recommending all aspects of the meal. Dessert was out of this world!
Hugo’s never fails to impress. Impeccable service, fantastic food and great atmosphere. My wife and I enjoyed a celebratory birthday dinner and were very pleased with the entire experience. We have been to this location several times since opening, and have had the same level of excellence every time. We will be back.
First time to this location. Food was predictable but very good. Very pricey! Downtown prices in a not-so-downtown location. It seemed like it was everyone's birthday that day, what with all "Singing" going on.
great service --- waiter was 5 star service
food was great
The luncheon special grilled faroe was grilled just right. The sauteed spinach was a bit too oily this time around. Ice cream sundae was the bomb!
Outstanding restaurant. The best Chilean Sea Bass that I have ever tasted. Worth every penny. Fantastic staff as well!
I wasn't aware beforehand that I needed to walk through the entire bustling casino floor to get to the restaurant but you do. I was a bit put off by the hostess who refused to seat me, although my reserved table was ready, until my entire party of two was there, despite there not being a seat available at the bar to have a cocktail.
Thankfully our server was Amber who was what you'd expect to get in the downtown HUGO's or any top flight steakhouse. She knew her cuts of meat better than a butcher and steered my buddy away from a grass-fed beef as he'd never had it before and though he might find the earthy taste off-putting.
Nothing is better in a restaurant when you pair a great meal with great service.
I took my mom and husband here for Christmas dinner. This was our first time here, and my last. The service was poor. The manager even came to the table to see how everything was and I told him my concerns. His questioning wasn't genuine and he wasn't listening because he had the same "plastic" smile as when he first came to the table. Our server had zero personality and the food was just average. Really bad Christmas experience. I wish I could get my money back for a "do over" somewhere else.
We visit Hugo’s every Christmas at Rivers Casino. Overall this is always a great experience, with excellent service, ambience and most of all food. The restaurant fills quickly on Christmas with gamblers like us. Hugo’s is no gamble however, as it’s always spot on. We will be back for more next Christmas!
I had scallops, lettuce wedge and my wife had sea bass, baked potato and creamed spinach. All food was outstanding
Mixed drink prices are hefty compared to the prices at the casino bar. Buy your drinks first at the casino bar and carry them into Hugo's. Drinks are at least 1/3ess expensive.
We always enjoy dining here. Less hectic than the one downtown but food is just as good. Love those frog legs.
Excellent food and exceptional service. Will definitely be back!