Hugo's Cellar - Four Queens
Love this place!!
I have been to Hugo's Cellar several times each one of those experience's have been 5 stars, this one was not! First our reservation was at 7:00pm we arrived, and wait 15 min then we wait for our waiter (that should have been a clue), then we waited on the sommelier to come we ordered wine, and waited (once again should have been a clue. Food came, my girlfriend food was cold - steak was cold (cooked right but cold) not sure how they pulled that off also her shrimp was cold. I gave her some of my prime rib it was good. she had a couple of pieces of fat which she left on her plate, by this time our waiter came back to check on us - I informed him about her food, he took her plate to "take care of it" well the kitchen did, it was put back on the grill everything was - from the steak to the shrimp and yes the fat from my prime rib it was all replated and given back to us. At this point I called for the manager, she was helpful but too little to late. Should have listen to clues. I always tell everyone about this place rave about it but no longer amazing how service can ruin a meal but it did, that was even before the food arrived. I was very embarrassed because I had raved about it before we went.
Loved the atmosphere, staff was very attentive and gave us a background of the restaurant and what to expect. That is what we got, exactly what we were told to expect! Loved the drinks! The only minus for me was that, although it was cooked to perfection, my NY Strip was a little tougher than what I would expect for the price paid. Next time I will try the Filet.
It was perfect for our anniversary dinner just the two of us.
2 year anniversary
This is the first time my wife has been at Hugo's. After dinner she had two questions for me. First why I had waited so long to take her and second when will we be coming back.
Always my #1 go-to while in Vegas. Prime Rib is fantastic here along with the table side salad. Always enjoy talking with Richard before and after the meal. Can't say enough about this place except hoping to run into Jim Nantz one time while I'm in there.
Food was great. Service was ok. My girl really enjoyed it.
All steaks were over cooked.
The best old school Steakhouse in Vegas . Thank you Rachard, Carlos, and Leo for an excellent service and a great night to remember.
Took my wife here for Valentines Day. Great food! Service was excellent as was the table side salad. The only negative I had was the noise level in the main room. It seemed everyone was yelling at their tables, ruining the ambiance. I would recommend only if you can get seated in the more quiet hallway on the way to the main room (unless you love noisy dinners)
With the holiday I think they became overwhelmed. Service was very slow compared to what we are used to and there were several large groups that were way way to loud. The staff was on point as always. All in all I don’t believe it was the staffs fault for the faltered experience more just the surrounding crowd. All in all still our favorite spot to go for dinner in town
Was a little disappointed in some of our food. Temperature on crab cake and shrimp skewer needed to be hotter. Sea bass flavor was good but portion was a bit short. I’ve always had sea bass in a filet, with thickness about 3/4 to 1 inch thick. This was super thin, so it just didn’t have that melt in mouth texture you normally get with sea bass.
Everything was fantastic :) great , genuine service and excellent food . Would go again .
Arrived early and they didn’t make us wait. They were busy so it was even more appreciated. Wait staff were cordial and attentive. Good steaks and seafood.
The food was amazing, as was the service! The best restaurant in Las Vegas!
Just average, cheap salad type shrimp in the sauce for sea bass was fishy and cheap tasting. Expected more for $69
The food, the setting of the restaurant and the service was (as usual) excellent! My wife and I consider it to be our favorite spot for an up scale dining experience.
Totally impressed! The rose was a very nice touch! Vidal was informative and funny!
Very nice meal and staff was outstanding
Would highly recommend
Love the atmosphere and service here. The presentation is also great. Scott did our salad service and he was very personable. Great food and drinks.
A very disappointing evening for a repeat guest of 30 years. We arrived on time for our Open Table 6:30 reservation and I let the hostess know that the reservation was on Open Table under Rick, Lee, or Leroy.
The hostess replied that no such reservation was made. I showed her the Open Table confirmation on my phone and she said it was not submitted, but a table would be available at 7:30, which we took.
Meanwhile, Open Table contacted me stating that I had not honored my reservation. I responded with a summary of the events. When we went back, I showed the hostess the email exchange. She said she didn't know I was the Rick on the reservation , as she had three other Ricks... Sure.
Best part of the meal: the salad cart. The steaks were bland, only mashers and fingerling potatoes, no baked. A bland assortment of mixed vegetables.
After our order,, the waiter all but disappeared. We were served by bussers and helpers. The waiter didn't even show to present the bill.
No apologies, nothing. A table in a corner with a waiter who served us at his convenience. Not worth it.
Hugo’s is always our go to for a fabulous dinner!! It never disappoints!!
Had a great pre valentines supper with my wife, love Hugo’s Cellar.
Disappointed that recently some long time classics disappeared from menu. Doubly disappointing since old menu remains on website. Servers agree that they are receiving many unhappy guest comments on changes, so hopefully menu items will be brought back.
That said, this remains one of the best values for fine dining in the old Las Vegas style. Great food and even better service.
Great value. Exceptional food and service. Unlike most top level steak houses in Las Vegas, Hugo's meals include potato, vegetable, salad prepared at the table and a bit of sweets afterward.
I love Hugo's Cellar. It has been there forever, but it is a great secret to many. Food is awesome. Service was top notch. Love the atmosphere.
The service was outstanding. Salad with the honey orange vinegerette was amazing. The raspberry sorbet was a nice touch. Our entrees were wonderful.
Steak was excellent, Would prefer more potato options.
We have visited Hugo's many times over the years and the food, service and ambiance is always a pleasure.
Our Favorite in Las Vegas.
Michael and Marco were excellent! Old school Vegas at its best. We were so happy to see that restaurants like this still exist. The only complaint was that the main entré was somewhat cool by the time it came out. I had the surf n turf and the steak was overly peppered. The shrimp also did not taste as fresh. Everything else was good but not out of this world great!
Best dining experience of my life. From the moment we walked in, we were greeted and they saw it was for a birthday. They wished my fiance a happy birthday and gave myself and my friend beautiful roses that they took to put in water for us at our table. The salad was probably the best salad I've ever had in my life. I wanted to ask for a to go box just for more of the salad. I loved how the drink was served with a little carafe in ice for me to have more. The bread, butter, steaks, garlic mashed potatoes and veggies were so good, my mouth is watering all over again thinking about it. The servers were nice and friendly and really made the evening even more enjoyable. The palate cleanser was the perfect addition I never knew I needed between my salad and main course. We were so full and happy, we couldn't eat the chocolate dipped fruits they gave us. I'll definitely be returning for more special occasions. I can't wait till I can. Thank you for a great evening to celebrate his birthday dinner.
Probably our 10th visit to Hugo's. It's just the same as the first time we went here. And that's not bad. Ambiance thru the roof. Love the salad presentation and if you love martinis, theirs is the best ever.
Classy! From start to finish we had a wonderful experience. Service was outstanding and each and every part of our meal was delicious. I can’t wait to come back to Vegas and visit again. Worth every penny!
Amazing!!!! Great service thumbs up to Carlos and Diego!!! Offered expectations service as always!
The food was excellent and the service was spectacular!!!
We were looking forward to having dinner at Hugo’s for weeks. We had heard about the stellar service and romantic ambiance. Wine service was fabulous but food came out as if it was sitting under window warmer for some time. Our sorbet course never came and our server Scott was nowhere to be found. Quite loud and touristy.