Male Reception rude
Always wonderful in every respect.
Simple menu, amazing experience.
The creamed spinach was too salty for my taste. The city cut is still a pretty decent size cut of meat.
I am sad to write that we will never eat at the House of Prime Rib again The service was impeccable and the prime rib was delicious. That being said, the reason we will not return is that the ambiance is terrible for a meal where we spent a large sum for a dinner for four (without drinks).
My husband, daughters and I arrived early for our reservation on Sunday, and I observed a number of large groups with screaming (not just crying) young children in the dining room next to the entrance. Their parents made no effort to curtail their behavior or take them outside of the restaurant. Knowing that the restaurant has several dining rooms, I asked the young host to seat us away from crying children. Instead, he seated us in the "cry room" where two children literally screamed at the table next to us throughout our meal. There were two other large groups with screaming children. This was very troublesome because on my way to the restroom, I observed the other three dining rooms were far quieter.
When we left, I described our dissatisfaction to the manager, who was very nice but basically said that he was helpless to correct the situation.
Given the enormous popularity of this restaurant, it appears like there is no incentive to do so.
Best prime rib period. Great service, reasonably price considering it includes salad, choice of potatoes, choice of vegetables, Yorkshire pudding and bread.
The place can be fantastic. I've been here on a few occasions as I love simplicity of the menu and red meat. The cocktails are great too.
Excellent food and service
We will definitely come back again
I writing about my 1/13/18 dinner service. This was my 1st time to House of Prime Rib and my reservations were booked almost 4 months in advance. Upon arriving to our 730 PM reservation, we were seated toward left side of the back room where the restrooms are located. As me and my friend decided what to order, we proceeded to encounter a 10-15 min wait. Upon meeting our waiter, we were not introduced nor asked if it was our 1st time at our restaurant. Our reservations were in fact for a celebration of our recent bdays. Our waiter did not smile once. Throughout the course of the dinner, we felt uncomfortable by his cold demeanor. It felt as if every time he came by to introduce the next course, we were almost scolded vs. being warmly transitioned into the next course. 1 of the many exs. of the night was my friend's beverage. He chose a coke and had trouble getting our waiter's attention throughout the night for a refill. It was the waiter at an adjacent table who recognized that we needed help and promptly brought us our drink despite being busy. In addition, our orders were switched. I had ordered a House of Prime Rib cut (medium) while my friend had ordered the King Henry VIII Cut (medium rare). When our food arrived, it was clear that the orders had been switched. There was a clear size discrepancy that even a 1st time patron could recognize as the meats were clearly differing in size/cooking time. Throughout our meal our waiter did not check on our table once. The check was immediately brought. I rarely leave less than a 15% tip. It was the 1st time that I had thought about not tipping given the horrific service. I tried to put myself in the server's shoes. Perhaps he was having a tough night or something was going on personally. Unfortunately, it translated into a terrible 1st experience there. If anything comes from this email I hope that your server(s) can learn that despite the kind of day he's having, to not let it impair his job.
Amazing. Great for date nights and delightful conversations. The staff is extremely friendly and welcoming. Reservations are a must if you are planning to come during the weekend. Valet parking makes it very easy.