Hooters of Wells Street
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Worst service ever.
This was one of the worst customer service experiences I ever we had. We waited almost an hour for my food without an update. No communication from server and lack communications from the manager was even worse. This location really needs training in customer service.
My 16 yr old daughter and her boyfriend went in and they were ignored, treated rudely, served an hour after they ordered while people that came in much later than them got served and left. No one checked in on them, explained the delay, asked if they needed anything, etc. she was so nervous about going out to eat the first time alone, and it was such an awful experience for her.
Food was pretty good. They took long to get our food. And when we needed something, our waitress wasn’t always around.
love coming here. service was awesome. food was great. loved our waitresses
After waiting an hour for food the wrong food was delivered. Then waited another 30 minutes for the right food which was cold. Double charged for certain items. Server was non existent most of the time.
Our waitress was very unresponsive. Even when I flagged her down she wouldn't come over. On top of it I was charged for additional items I did not order.
What's disappointing is we planned to order additional food, but the service was so bad we went somewhere else.
This is the first time I made a reservation because of Monday night football, but we come in often. Service continues to get worse and worse.
Q the server was the best thing going for Hooters on Wells. Actually she is one of the best servers I’ve experienced even at upper echelon restaurants. There were 5 dirty tables while we were waiting but the hostesses and other servers would go past and not help with cleaning. I understand it’s not your table but obviously they don’t believe in team effort or cleanliness of the place. My kids said the food Taste funny.
The Service I Received Was Terrible . I had a reservation and I still had to wait an hour to be seated. The manger and employees (Seth Baumen & Jose Navarro) was RUDE & had poor customer service. Also our waitress Kita had lack of Knowledge about the food that was served at the location. My food was cold. I order was brought out at different time so we was never able to eat like a family. If I could have giving a negative star I would have. I would never recommend anyone to this Hooters
Horrible service all the food was cold
Great service and the girls went above and beyond to accommodate 18 of us. Simply put the best service.
The food was great, and my server was very considerate.
Food is always on par. Service always lacks. But we always have a good time.
The waiter really wasn't listening to our orders. She forgot a few of our items. Therefore since she didn't put our other food in we just said forget it.
Boneless chicken wings are the best!
The Hostestbsaid that they didn’t accept reservations (even though I made mine through their website’s Open Table). It wasn’t crowded, so we were able to be sat within 5 minutes. Our waitress was friendly, but did not provide good service. She didn’t know the beers on the menu, let us go long periods of time without checking on us. We had to flag her down 2 times for refills of beer and water. She forgot to bring things we asked for. Like I said, she was nice but the service wasn’t very good.
Service was very slow. Food was decent.
I only go there because the other Hooters locations are always packed. The waitress showed us very little attention and then they got our order wrong.
It was my birthday and I always go to hooters this was my first time being at that location but it was quick to me and freshly done.
Table wasn’t ready until 20 mins after reservation.
My friends and I came to Hooters as it’s one of my favorite spots to eat and while our waitress was very sweet, she did not have a few of our orders right. Additionally, some of my friends had to request that their food be remade because it was not hot. There were 13 of us and it was not a normal busy Friday at this location, so I’m not sure why she didn’t remember who ordered what items. Overall, it was a decent time, but a more experienced server would’ve been better.
The server that we had really didnt . I guess becasue we were not guys . she had no customer service period. The food was very nasty. not hot not was flavorful. I asked the cost of a drink come to find out when I got my bill it was 10.00. So No I dont reccommend this place to nobody
Our table was ready for us when we arrived a few minutes early. Service was friendly, fast and our server was always close by when we needed her. Wings were fabulous as always, drinks were cold!
Our sons 7th Birthday. Was very good and service was good. Thanks!
Wack asl bbbbbb.
It was my first time at this hooters and the waitress brought us our food and never came back to check on us so we couldn't order anything else. She kept ignoring our table.
We were seated promptly, Q, our waitress was extremely friendly and very professional. Our overall experience was great!! Always a hit!!
I reserved a table and when I got there, they had no idea about it. Good thing the place was not packed, so we were able to get seated.
Good sports bar
The food was great the service was quick and enjoyed the conversations with the waitress. A fun not to loud and good environment to be in.
The food was good and our waitress did her best, but, overall, it was not a good experience and I will not be going back. The hostess was not at the front of the restaurant, it took quite a while for us to receive our drinks, people waiting for tables were not limited to the front of the restaurant as there were random individuals sitting at tables watching TV who hadn't ordered anything and there was some random small charge added to my bill that was not explained, but by that time, I was just ready to go and did not want to spend any more time there. There was just a sense of disorder and confusion, and no appreciation of the customers tnat I could see. The manager just didn't seem up to the job and didn't seem interested in keeping customers happy. Again, I will not be going back.
The boneless sauce medium were delicious and very tender!
Food was great. Service was bad. Hooters girls were clueless to what opentable even was. I tried to explain it and they weren’t getting it. They had to talk to a manager- who later said I’d get my points. And the other hooters girls were standing around goofing off. They were complaining and being picky about what tables they wanted to serve and which ones they didn’t. And our hooters waitress was always hard to find. She wasn’t attentive to our table. I’m a huge hooters fan, but this location isn’t good for service. (Although their food was perfect.)
The food was terrible. We ordered wings and basically got chicken tenders dipped and butter, no sauce. When we asked for sauce it was basically butter that they gave us...AGAIN. The server was nowhere to be found for 75% of the meal. The only redeeming quality was the $14 pitcher of beer...because I definitely needed it to be eating that food.
It was great
Food is always amazing. Waitress not very attentive, but the place was packed so I will cut her sone slack this time.
The waiter was really rude like she would walked by us and asked if we need anything else but she wouldn’t look at us.. like she didn’t even stop just asked if we ok and walked away.. also never gave us refils and food was nasty no flavor at all..
We arrived on time and they told us they had given away our reservation. We then had to wait for 45 min with our party of 12 to be seated. Food okay and service was awful.
food was great but our waitress was very inattentive and rude.
I eat Hooters often and was disappointed today. My chicken was at room temperature when I first got it. I sent it back and apparently I didn’t get fresh chicken. It was probably just microwaved.
The other disappointment was that the chicken was swimming in grease. When I commented on it to the server, she responded it was just the sauce: that was not the case. I ate the chicken after patting each piece with a paper towel.
Hooters of Wells Street does offer delivery in partnership with Uber Eats. Hooters of Wells Street also offers takeout which you can order by calling the restaurant at (312) 944-8800.
Hooters of Wells Street is rated 3.6 stars by 56 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.