I made an online reservation for a table of 6 for 7:15 pm on Sat. June 16th several days before coming to dinner:
Name: Robert Hodgkinson
Confirmation #: 969191335
On the afternoon of June 16th I phoned the restaurant to amend the reservation saying that we just needed a table for 2. Your agent had no record of the above reservation and said the best he could do to get us in would be at 9:00 pm!? After some discussion, he said come at 7:15 pm and he would "squeeze us in"! This demonstrates that there is a disconnect between your online reservation system and the record that your in-person reservation person gets? Having said that, the food, service and atmosphere were great.
Nice view good customer service but it took LITERALLY an hour for the food to be served and also forgot to refill coffee! they should hire more people for breakfast!
My sister and I had the Bibimbap which boasts ultra rare beef. While the beef was tender, it was more on the medium-well side. As well, there was no kimchee to be seen. We both agreed it lacked flavour. The pizza our friend ordered was more like flatbread and was rather uninspiring. The service was excellent and the views are spectacular but don’t expect the food to be anything special.
We have been here many times before. Feel it has slipped. $40 for my husbands steak that tasted like briquettes. They don't even do prime rib anymore. That is why we went there. That use to be great. They don't even do mashed potatoes anymore. Now just a baked potato with a dollop of sour cream and a couple of green onions sprinkled. Might as well go to the Keg! At least you get bacon bits. They do it better. Cheesecake was good though. But how hard is that. They view you can't beat. Right on Okanagan Lake. Better leave this one for a couple of drinks and appies. Or a simple hamburger or sandwich lunch.
We could have managed the loudness, the not so great service but when the meals were not even average for the price we paid, there were 8 in our group. We talked about our experience days later and agreed we will not be coming back for awhile and we are all locals that dines out quite a lot. Too bad. Was a birthday celebration too :(
Great experience, nice view, mediocre food. The fresh vegetables were nice.
Everything was perfect except there was a huge party (40 plus) and it was very loud. Was too cold to sit on the deck where the noise would not be a problem.
Fabulous views and fantastic food! Service was terrific!
Restaurant good but parking ridiculous. Ticket spitters in parkade useless. Unsavoury characters hanging around ticket spitters. Very unsettling
Our favourite restaurant in Penticton... always look forward to having a meal here.
We enjoyed sitting outside on the lake with great views. The food was good but not exceptional
As always our luncheon at the Hooded Merganser was exceptional. The cajun salmon sandwich was a big hit with my guests, and of course the view was spectacular.
Though a little noisy for a "business meeting" luncheon, for an enjoyable meal it was great. Only complaint - at times the music is loud. There never seems to be a problem having it turned down.
A must to have lunch at when visiting Penticton.
We love the Hooded Merganser, excellent food as well as service. Carol is particularly an amazing and friendly server!
Lovely view and the food was delicious. The service was prompt and attentive.
Had to eat inside due to rain and wind. Outside would have been quieter. Very nice inside however open and noisy but very nice decor.
We had a voucher from the Lakeside Hotel as part of a package and on it were instructions to present it when ordering so I did and was reprimanded and told I should have presented it when paying. I didn’t like that and it seemed to affect the rest of the service like she was serving a couple of dumb dumbs.
GREAT WAIT STAFF!
server at dinner on Friday night was excellent! very up to date on Celiac requirements even so far to have looked up whether the after dinner mint sticks were gluten free.
sat am server, Emily, took the time to make a plate of gf toast & bring it on a separate plate as she had previously thought they didn’t have a dedicated toaster (but found out they did). I had therefore gotten tomato slices instead of toast with the omelette. and yes, she brought the tomato slices as well as the gf toast.
Enjoyed our lunch except no basil on the Margherita Pizza. Servers thought the kitchen forgot, but the kitchen said they ran out. Communication issue. Server brought a Spinach with dressing instead. All in all a good lunch. A pigeon did make it's way into the restaurant, a reason why we did not sit out on the patio.
Beautiful spot and view. Food was excellent.
Reservation was for 1PM. We arrived at 12:45 and were not waited on till 1:25 after alerting staff. Had a flight at 3:15 so were getting worried if we would have to run. Finally served at 1:45 and ate rapidly. Did not really know who our server was as different staff attended our table each time. Staff apologized and covered our drinks. It is the start of tourist season and hopefully they get up to speed soon as it can be a nice place to eat .
Although it took awhile for our food it waswell worth the wait.Our server was great and the food outstanding.Try to leave the blinds up as we have a great view.It makes ittoo dark inside,if custoners complain tell them sorry but its the okanagan and wear sunglasses.
The view is really what makes this spot. It was really noisy with kids playing games everywhere. Not exactly a quiet evening. The food was ok. Nothing outstanding.
Our server, Carol was excellent and we had two young children with us. Carol made there visit enjoyable
Fantastic place to enjoy great food and an amazing view of the lake!
Our server Megan was friendly, knowledgeable and attentive.
I would highly recommend this restaurant to everyone.
A great time was had by all,would recommend to friends.
It was Mother’s Day, our reservation for 4 was at 11am, we were served right away and had coffee with no wait. The menu was for brunch with about 6 to 8 choices. I wanted the avocado mash, was told they were out of avocados so had to chose something else. Food was ok.
One of the best dinners Ibhave had in a long time. From the minute we walked in the door it was amazing. The service was impeccable, friendly, knowledgeable and fun!! The food was incredible, from the cocktails to the dessert was delicious! The view was breathtaking, to be able to watch the sunset while dining was definitely an experience. The heaters on the patio when the sun went down was a great touch!
I have severe food allergies, there is never a problem eating here!
Great service. Lots of attention from server with the eight of us. Very accommodating to our gluten free issues and also to our late guests . Beautiful lake view.
Excellent food and fantastic view. Great value for your money
Great place for brunch!
Wonderful date night. Good was good. Service was excellent. We arrived early and they were ready for us. Will definitely be back.
Waited over 40 minutes for food. Eggs Benny looked very unappetizing with hollandaise sauce congealed. Southwest grilled chicken salad was not very tasty and frankly I had better from McDonald's.
Was looking forward to a nice lunch and didn't get it. The view was nice, but that was all.
Excellent halibut main, nice wine selection and ambiance great.
The service was quick . The server was very pleasant, The food was good and the prices were reasonable. The view was awesome
First time to this restaurant recommended by a friend. I drove from Kelowna for an evening event so had dinner first. Wonderful dining experience, excellent service, delicious food and great wine list.
I will be back🌻
Great! A bit difficult to find as it is in front of a large building (conference centre I think) and there is no mention of that on their website. You have to walk through the conference centre to the lake.
We brought our friends there and they really liked the location being right over the water. Food and service was good. It was my husband's birthday and we mentioned it to the waitress but she didn't even offer him a birthday dessert. Other than that it was good.
Can’t beat the location on the lake. Fabulous food, great ambiance excellent service. A must visit if you’re in the south Okanagan
We had a very nice meal served by a friendly server and the tastes were spectacular!
Service was excellent. Food was pretty bland... view of the lake was lovely but just wasn’t impressed with the taste.