Heritage Grille Steak & Fin

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1. j

   jimm

   1 review

   4.0

   1 review

   Dined on January 16, 2023

   overall4food4service4ambience3

   My wife can not eat Gluten and Dairy. They were able to accommodate her with out any issues.

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2. B

   Bshew

   1 review

   5.0

   1 review

   Dined on January 14, 2023

   overall5food5service3ambience4

   I know everyone is short staffed right now, but our waitress just seemed indifferent and unengaged. It took 20 minutes to get our first drinks. She wouldn’t let our dinner companions choose their side with their salmon, said they had to have the risotto. The food was wonderful, large portions and cooked to perfection. We all wished for a bread option. It would complete the meal. We will probably try eating there again maybe the service will improve.

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3. H

   Hatch

   Little Rock

   1 review

   4.0

   1 review

   Dined on January 1, 2023

   overall4food3service4ambience5

   I really enjoy the ambiance at this restaurant. It’s lively because of its open setting and being in a large hotel. I’ve been to restaurant previously but only for drinks. This was my first time going for a sit down dinner. I had the lamb it was a little over cooked but it still had a good taste. I’ll be back again.

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4. OT

   OpenTable Diner

   New Orleans

   1 review

   3.0

   1 review

   Dined on December 24, 2022

   overall3food3service3ambience3

   My husband, 2 boys, and myself made a reservation for a Friday night. We still had to wait 15 minutes standing around by the front door. The Brussels sprouts were great! They were out of scallops so I was bummed. I got the crab cakes and was disappointed (had alot of mixture, not much crab). Our poor waitress seemed tired so I didn’t mention it.. just ate some of my son’s Mac and cheese.

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5. T

   Terri

   Dallas

   12 reviews

   5.0

   12 reviews

   Dined on December 21, 2022

   overall5food5service5ambience5

   Great food.

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6. KH

   KyleH

   Little Rock

   1 review

   1.0

   1 review

   Dined on December 17, 2022

   overall1food2service1ambience3

   Mediocre food and horrible, rude, slow service. Won’t be back.

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7. D

   Diner

   Little Rock

   20 reviews

   vip
   5.0

   20 reviews

   Dined on December 9, 2022

   overall5food5service4ambience4

   Our meal was terrific! This local gal will return soon.

   Report
8. LW

   LarryW

   Little Rock

   4 reviews

   4.0

   4 reviews

   Dined on December 5, 2022

   overall4food4service5ambience4

   There are several very nice restuarants close by but we found Heritage Grille to be as good or even better! We actually ate there twice during our stay at the Marriott. Good food, great service (Duwayne) and reasonable prices. We had dinner at Sonny Williams the first night and it was good but not any better than Heritage. Of course Sonny's has a great menu and awesome steaks but as far as value and good food, Heritage Grille takes the prize.

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9. DS

   DebraS

   Little Rock

   6 reviews

   2.0

   6 reviews

   Dined on November 28, 2022

   overall2food3service1ambience4

   Workers were working hard…..just not enough of them. Had reservations but tables were full and no one was monitoring. Took an hour to get food.

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10. M

    Mandie

    Charlotte

    13 reviews

    vip
    5.0

    13 reviews

    Dined on November 20, 2022

    overall5food5service4ambience4

    Lovely meal. Service was a little slow but my dishes came out hot and cooked to perfection. They did preface seating us that they were a little short staffed so I went in to dinner knowing that it was probably going to be a little slower but we weren't in a rush. I had the Prix Fixe menu option of NYStrip, risotto, and a ceaser salad.

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11. BJ

    BrandyJ

    1 review

    1.0

    1 review

    Dined on November 13, 2022

    overall1food1service1ambience1

    Showed up for 4:45 for reservation at 5:00 3 people looked at us and walked right past us with out speaking or saying anything I finally went to bar and was told they don’t open till 5 Rude customer service how do you see guest standing and not say anything to them Restaurant very small so no way to miss us When I get as walking towards one of the young ladies she turned and went to back

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12. OT

    OpenTable Diner

    Phoenix

    5 reviews

    vip
    4.0

    5 reviews

    Dined on October 26, 2022

    overall4food5service5ambience4

    Our group was able to enjoy fun and valuable conversation while eating delicious food and drinking good wine and beer. Thanks to Jaylon for the attentive and courteous service!

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13. WL

    WalterL

    Seattle

    6 reviews

    5.0

    6 reviews

    Dined on September 30, 2022

    overall5food5service5ambience3

    Staff was friendly and professional. Excellent waiter. Meal moisture and taste was very good and pleasing. Surprised meal was so satisfying considering the restaurant is inside the hotel!!!

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14. BA

    BrianA

    Los Angeles

    3 reviews

    3.0

    3 reviews

    Dined on September 5, 2022

    overall3food5service2ambience3

    The food was amazing. Lets start there. The waitress that we had was not so great. I booked the reservation for a party of 12 a week before the event. Someone even called me to verify the accuracy of the reservation. I communicated with the restaurant several times before the arrival time as we had a number change. We actually added 2 people which wasnt a problem. When we got there the waitress said she had no idea we were coming and that she was supposed to be off already like it was our fault that she was still at work. They obviously knew we were coming because the table was setup and the kitchen knew but this waitress didn't. Not my fault and whatever miscommunication that happened internally shouldn't have been projected to our party.

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15. DD

    DerrickD

    San Antonio

    1 review

    3.0

    1 review

    Dined on August 21, 2022

    overall3food4service4ambience4

    One of the photos advertised was dining on outside patio with the rive in background. This was not included with the restaurant.

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16. MS

    MartinS

    Houston

    10 reviews

    vip
    4.0

    10 reviews

    Dined on August 13, 2022

    overall4food4service4ambience4

    Good and thoughtful service. The menu was an interesting mix and provided something for everyone.

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17. OT

    OpenTable Diner

    Little Rock

    50 reviews

    vip
    4.0

    50 reviews

    Dined on July 14, 2022

    overall4food4service3ambience5

    Overall a great place to have dinner! Danny did a good. Linguine Pescatori was delicious, my ribeye was over cook but had good flavor and decent crust. The burger and fries were solid. Certainly would recommend and will be back

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18. F

    Foodie6000

    Naples

    2 reviews

    5.0

    2 reviews

    Dined on May 24, 2022

    overall5food4service5ambience4

    The two managers this week were amazing. We had an issue & they went above & beyond giving us great customer service. Our server was attentive, friendly & always smiling. Get the pork chop - you won’t be disappointed.

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19. OT

    OpenTable Diner

    Indiana

    2 reviews

    3.0

    2 reviews

    Dined on April 17, 2022

    overall3food1service3ambience3

    I wen on the app and it has an appointment for 1:45pm. I was waiting on someone to pick up they daughter. I called 10 or more times let that phone ring non stop to advise I would be late and to see if I can still come. They never answered the phone and when I arrived they told me they can’t take walk ins. I advised I called and they never answered their phone. I never got to taste the food but I did notice everything else.

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20. TB

    TjuanaB

    Little Rock

    3 reviews

    4.0

    3 reviews

    Dined on April 17, 2022

    overall4food4service5ambience5

    The restaurant does not utilize Open Table although they still appear here, so they did not have our reservation. They were able to accommodate our party of 9 nonetheless. We had a great experience.

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21. PJ

    PeterJ

    Los Angeles

    10 reviews

    5.0

    10 reviews

    Dined on March 15, 2020

    overall5food5service5ambience5

    Server Ella was exceptional and surpassed expectations. She was very attentive and ascertained that my dining experience was wonderful. Thank you very much, Ella. You are an asset to the restaurant/company. I wish you luck and success in your career.

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22. AT

    AnthonyT

    1 review

    5.0

    1 review

    Dined on February 15, 2020

    overall5food5service5ambience4

    Great food and service. The menu was specialized for Valentines Day with great options. The staff was very sweet.

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23. OT

    OpenTable Diner

    Little Rock

    1 review

    5.0

    1 review

    Dined on February 15, 2020

    overall5food5service4ambience4

    Did realize this was the bar restaurant of a hotel. Food was great though!!!

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24. OT

    OpenTable Diner

    San Antonio

    9 reviews

    3.0

    9 reviews

    Dined on February 15, 2020

    overall3food3service5ambience3

    We went for Valentines Day so they had a limited menu. This was fine as there were items on the menu that sounded good to us. It was a 3-course meal including soup or salad, main course, dessert and a Champagne toast for $65 each. I had the Lobster Bisque, which was okay, and my wife had the house salad, which was good. For the main course, I had the Filet and my wife had the Black Cod Filet. My Filet was okay. It was a bit undercooked for Medium, but I know it’s hard to get a thick cut just right. The quality of the cut, though, was not very good. I expected much better for $65. As for the Cod, my wife did not care for it. She said it was very “fishy” tasting and not very good. The desserts were pretty good. I had the Creme Brûlée and my wife had the Chocolate Tart. The Brûlée was good as was the tart. The tart is dark chocolate so keep that in mind. All in all, the Champagne toast was the best part.

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25. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on February 14, 2020

    overall4food5service5ambience3

    Great place. Great value. Great food. Never got bread which we usually get, but overall it was a good time as always.

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26. KK

    KenK

    1 review

    4.0

    1 review

    Dined on February 14, 2020

    overall4food3service3ambience4

    Casual dining atmosphere with a bit much noise for me but not too loud. The food was good but not to the level I expected. The one exception was the bread, it was very good. The steak was good but not outstanding. It did not have much taste. The dessert, strawberry shortcake, was average. Our server was pleasant but not engaging and it seemed if she would have rather been somewhere else. It may not sound like it but it was a nice experience, just not as exciting as I expected. The price would suggest a memorable experience.

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27. A

    Alan

    New Orleans

    4 reviews

    5.0

    4 reviews

    Dined on January 1, 2020

    overall5food5service5ambience4

    New Year Dinner

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28. OT

    OpenTable Diner

    San Antonio

    2 reviews

    3.0

    2 reviews

    Dined on December 28, 2019

    overall3food4service1ambience2

    I went to Heritage on a Friday night for my anniversary. We had 6 pm reservations for 2. We got to the restaurant around 5:45, and there was no hostess at the front. We stood around for 5 minutes until someone came and seated us. Reservations clearly were not needed because the restaurant was empty. They never even asked if we had reservations. The wait staff didn’t try to explain the menu and didn’t ask if we had questions about the menu. For a place that I am paying $50 for a steak I would think the wait staff would be more attentive or trying to sell drinks or appetizers and recommend items on the menu. This place was just expensive because it’s convenient and located across from a fancy hotel (Capitol Hotel). Don’t go here for a special meal, and I am sure with an Uber ride you can get somewhere a little more special pretty inexpensive if you want a special environment.

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29. CW

    ChristopherW

    1 review

    2.0

    1 review

    Dined on December 25, 2019

    overall2food2service4ambience2

    Expected a nice Christmas buffet but it was a set menu. Not particularly notable. Waitress was good and very cheerful.

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30. SP

    SheliaP

    Austin

    37 reviews

    vip
    5.0

    37 reviews

    Dined on November 29, 2019

    overall5food5service5ambience5

    The staff was amazing. Friendly and all had smiles on their faces even on Thanksgiving evening. Thank you!

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31. DT

    DavidT

    St. Louis

    3 reviews

    5.0

    3 reviews

    Dined on November 29, 2019

    overall5food5service5ambience5

    Great place with incredible food and service. Thank you so much.

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32. VH

    VickiH

    1 review

    2.0

    1 review

    Dined on November 28, 2019

    overall2food2service4ambience1

    We went for Thanksgiving. Was seated in the bar even with reservation.

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33. WP

    WobP

    Houston

    7 reviews

    vip
    5.0

    7 reviews

    Dined on November 27, 2019

    overall5food4service5ambience4

    Nice food and great service

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34. RG

    RandyG

    Phoenix

    9 reviews

    vip
    5.0

    9 reviews

    Dined on November 22, 2019

    overall5food5service5ambience5

    Nice, casual restaurant. Good food

    Report
35. J

    Jeff

    1 review

    5.0

    1 review

    Dined on October 25, 2019

    overall5food5service5ambience5

    Great service! Amazing food! Will definitely be back!

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36. G

    Greg

    1 review

    5.0

    1 review

    Dined on October 9, 2019

    overall5food5service5ambience5

    Had a wonderful evening. Great food and service. Walked down to the Robinson for a concert then back to pick up or valet parked car.

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37. KI

    KIMBERLYF

    1 review

    4.0

    1 review

    Dined on September 7, 2019

    overall4food5service3ambience4

    Excellent food! Depending on who you got, service was hit-or-miss. (Brenda was great...the other young lady didn't introduce herself so I don't remember her name, but walked off before completing our main course order for half the table. Had to call her back.) The atmosphere was casual and nice.

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38. OT

    OpenTable Diner

    Little Rock

    2 reviews

    5.0

    2 reviews

    Dined on September 3, 2019

    overall5food5service5ambience5

    After viewing a great movie late Labor Day afternoon , my wife and I wanted to continue our holiday with a great dinner. So, we ended up at the Heritage Grill and definitely accomplished our objective. The food was superb and the wait staff very attentive. We shall soon return to this restaurant!

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39. OT

    OpenTable Diner

    Unspecified

    1 review

    5.0

    1 review

    Dined on August 25, 2019

    overall5food5service5ambience4

    We decided to venture away from our planned restaurant after discovering a wait time of about an hour. I don’t regret this decision one bit. It was delicious food, the staff was amazing, and the cost was less than expected.

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40. O

    Onthetown

    1 review

    2.0

    1 review

    Dined on July 16, 2019

    overall2food3service4ambience2

    Poor Wine selection. Service and food was good. Its a typical hotel restaurant.

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