Heritage Grille Steak & Fin
Access from the Marriott lobby. Come try our brand new dinner menu.
The Staff seemed like they didnt want to be there, she looked at us several times but never came over to ask if we needed any thing.
Made reservations, the bartender and waitress both observed us waiting to be seated, there were only a handful of customers there to begin with and numerous empty tables. No one ever seated us so we left. Very disappointing experience. This also reminded us of a few years back when we had a couple of drinks here on an extremely busy night and the waitress refused to return with our change, like if she made us wait long enough we would let her have a $15 tip for 2 beers. We had forgotten about that until the other night. And now we will never go back there again. 2 strikes, you're out.
Our two filets were cooked perfectly and we really enjoyed the side of mushrooms.
Our server was excellent! She was helpful and happy
Food is better than average for a hotel resturant. Wine list has decent selections but is over priced, and service was unattentive, especially after telling server that we were on a schedule to make a show nearby. Took over 30 minutes to get the wine ordered and delivered to the table.
The food was mostly lovely. But the bar drinks all came out wrong or not good. Martini after 2 attempts not correct, scotch ordered meat was served with ice and a gin and tonic was served with too much ice and very flat tonic.
The Caesar salad served as big leaves of romaine lettuce with the dressing plopped on top was very difficult to eat. Basically needed to be cut up and tossed. Which was quite awkward. For the price of that salad it should not have been work for the diner.
We had a good experience. The food was not superb, but very good as was the staff. I would consider a return visit.
Started off with the line out the door. I originally didn’t have a reservation , but when the host finally showed up he said I they were only seating people that had a reservation. Literally made a reservation on open table while we were standing there and were seated right away. The place was basically empty and they were turning away business. Blew our minds. Started of with the Blackened Steak tips. Ordered them medium rare and they came out rare after the our entrees had been served. Had to ask for the bearnaise sauce that it was supposed to be served with. We both ordered the Papperdelle Luzianne. Description said it had Dijon Étouffée however it was served with over cooked noodles instead of rice. Don’t waste your time trying this place.
There was no hostess and we had to go look for someone to seat us. Our waiter never refilled our water, never asked if we wanted more wine or beer, and only brought more water after our plates were taken away. The food was good, but overpriced. Everything was a la carte and nothing special. The wedge salad for $13 was a joke with barely any dressing and it looked like it was thrown on the plate. My filet was very good, but presentation of the food was poor. A small plate with a scoop of potatoes and another plate with the steak on it. We won’t go back. For the money we paid, we have had much better food and experience elsewhere.
The food was good but not great. The fish was almost rubbery. Might try again but not a good 1st impression.
Great service and great food! The atmosphere was excellent!
To be honest, I didn’t have high expectations for this restaurant, but it was much better than I expected. Great service given how busy it was and the filet was one of the best I’ve had. There isn’t much in the neoghborhood that’s open on a Sunday evening but even if there was, I would go back. Thank you!
I'm sure they have something good but we ordered "from the water" and a 27 dollar medium steak and it we were served a rubbery, fatty lump of meat cooked well done. We told the server that we ordered medium and her reaction made us pass on sending it back. Cant trust a server that reacts that way to my complaint. We gave steak to our dog. She loved it!
Her service was lackluster and not becoming of a place that charges so much. The front of the house didnt greet us upon entering or exiting. Not satisfied at all. We eat at table 28 often and this place made appreciate table 28 more.
The venue was nice, but the food was disappointing, especially since it was New Years Eve. I went for the special, and my husband ordered from the menu and neither one of us had a very good mean. The service was par, we think the server must of been new because anything we asked for she responded "we can't do that, that is the way it comes".
I would not recommend for food, but the Bar area was nice and fun.
We have eaten here twice and on both occasions we were left unimpressed. I think the restaurant relies on guests from the hotel as service is subpar.
Christmas buffet: Corn chowder was outstanding, but it went downhill from there. Roast turkey looked like someone had thrown the bird through a buzz saw. It was rubbery. Prime rib was tough. Sides were ok, but nothing you’d want to go back for. Desserts looked and tasted like they were purchased from Sam’s.
We did not expect a buffet for the Christmas meal but that is what we got. The food was pretty much what you would expect. There was no separate gravy available so the dressing and mashed potatoes had to be eaten somewhat dry. A little of the water the turkey was soaking in did not serve well as a gravy. I would swear there was sliced/canned turkey mixed in with the real turkey. The green bean casserole had so much dressing in it it was like two dressings and the beans were whole...and some were several inches long which made them difficult to position on one plate. The seafood terrines tasted more like a tuna pate and were quite dull. The cranberries were heavily spiced and almost shocking to the taste buds. The dessert table was voluminous in size and choices. Luke warm rolls and frozen butter pats do not work well together. I do not envision us ever going back for a Christmas meal.
The atmosphere was great for a lunch where we did not feel rushed and conversation was enjoyed due to the quiet surroundings.
We will return. I have already recommended this restaurant to 3 people since eating there
My rating is based on our Thanksgiving Day experience. The Thanksgiving Day Buffet was excellent, especially the desserts. The service was outstanding. All employees that we encountered were friendly and in the holiday spirit. The atmosphere and holiday décor were amazing including the ice sculpture and pumpkin arrangements. We loved that we could walk outside and take our selfies with the beautifully decorated trees. The entire experience was First Class!
We had dinner at the Heritage before a concert; we were staying in the hotel. We found the food delicious, the service excellent, and the atmosphere relaxing. Nicolette was our server and she was awesome!
I was seated and told there was a buffet. I had to go to the bar to get water. Once I stood up to leave they rushed over with the check. The manager sat on a bar stool and made no effort to help a waitress that was overwhelmed. He just talked with a friend. They both had name tags and made comments as the service people went by. He obviously does not know how a team works.
I tipped the waitress but the manager should be fired.
Went for Sunday brunch which was advertised on web site. As per wait staff this has been discontinued but they “can’t take it off the web page because corporate controls that”. We ate the “typical” hotel breakfast buffet. Food tasted fine and was plentiful. Just not the special buffet and items I had hoped for/gone for.
Food is good. Service is not great. Takes wait staff multiple times to bring things. Forgets order. Was not busy but definitely slow...
Late dinner. Presented only with a bar food menu without any consideration that we might want a real dinner despite not being casually dressed. Way too loud and bright; all doors being left open to the hotel lobby only worsened the problems. Too many TV screens that were installed in the dining room as well as bar area. Food was acceptable, not outstanding; salt seemed the staple seasoning for all courses except the salad.
We ended up eating elsewhere since the menu that we were so excited about on the website wasn’t actually available. With an allergy to shellfish, I rely upon online information to pick food beforehand and when we got there, there were July two things for me to choose from.
Great food and wonderful service to celebrate our anniversary
We picked this restaurant as it was very convenient to our local center for our performing arts evenings downtown. I had ate here before and knew the food was lovely and would be fine for a quick dinner before the play and it certainly was. My hubby had a filet, fine, he said and I had salmon with a delicious pasta with it. Oh I did love the pasta! So if you need a place with good food, but quick to the theatre, this will be lovely for your evening!
The food was so amazing and was delivered in such a timely fashion! I can’t wait to go back!
The food was good but not worth the price. There was confusion among the wait staff/chefs on what gnocchi was- we were serve ravioli instead of gnocchi.
The food and service at the Heritage Grille were excellent. I had one of the "flights," which included small portions of sea bass, steak and a scallop, as well as tiny "sides." My husband had a filet, which he said was excellent. Everything was cooked perfectly, served hot, nice presentation. The server was very attentive. The wine list was pretty good - we each had a glass of very good Justin Cabernet Sauvignon. We will definitely go again.
Event at Robinson Center
Arranged for a party of 20 several weeks in advance. Was told we would have 2 servers and a full menu. Dinner was for a large business client.
Was told shortly before being seated that there would be only 1 server and a limited menu.
Our server tried very hard but was overwhelmed with trying to handle the large group by herself.
Some food was cold and the chairman’s wife didn’t receive her meal until most others had finished their meal.
The manager was aware of the situation but was busy in the kitchen trying to get the food out.
I blame management for not responding to the situation promptly that resulted in a terrible evening entertaining my guest.
Good place to host clients or guest. Very affordable Happy Hour Menu.
My husband and I went there for a peaceful, romantic dinner. It was anything but. The restaurant is connected to a VERY LOUD bar. (sounded like they were having a great time)
The service was super slow even though there was hardly anyone in the whole restaurant area with us.
The food was good but seriously, the noise level was similar to being a Buffalo Wild wings during the Superbowl.
We visited Heritage Grille for Valentine's dinner where we were given the pre-set and pre-made menu for the night. The meal included three courses, an appetizer, main course and dessert. We were promptly given our pre-made appetizer upon arrival. The pre-made main course, surf and turf, was given maybe a minute later. There was not enough time to eat our appetizer and we were also never asked how we wanted our steak cooked. That's usually standard practice for a steak house. Overall, I would not recommend Heritage Grille. It was not worth the time or money spent.
Lovely atmosphere and noise level was very quiet which i loved for me and my significant other to enjoy date night together.Food and Service exceptional and very prompt even thought it wasnt busy the day before valentines day
GREAT food, GREAT service, and a pleasant atmosphere!! I'd heard of Heritage but never been there. This will NOT be our last visit!!
Excellent food great drinks ,great atmosphere thourghly enjoyed the dining experience
I was really looking forward to this experience, but was extremely disappointed with the food and price. No complaints about the atmosphere or the staff. I ordered the flight with lamb, duck and pork belly. I brought the duck and pork belly home for our dogs. The grits were extremely dry and portion size very small. We also had the bone in ribeye, but have had better steaks elsewhere. Not pleased to pay over $100 for a non-satisfying meal.
The portions were ridiculously small. It was a joke. I left hungry and immediately drove to a fast food restaurant to make the hunger pains go away. I went in expecting a meal suitable for a man and was disappointed.