About Heck's at Devil's Thumb Ranch
HECK’S - a.k.a. “Hex” - a six sided shape with equidistant lengths, relatively concentric with a center point. That’s the definition. Here’s the history.... The hexagonal room that houses Heck's is a replication of a room in one of our country’s national monuments, The Timberline Lodge located at the base of Mt. Hood, Oregon. We visited the Timberline Lodge in 1999, about the same time we contracted to purchase the Ranch. Taken by the sheer expanse and natural beauty of the hex room at Timberline, we felt there were few buildings that built today with that type of grand and inspiring craftsmanship. After that visit, including a hexagonal room as a centerpiece became the focus in planning the Lodge here at Devil’s Thumb Ranch.
Tabernash, CO 80478
Heck's at Devil's Thumb Ranch Ratings and Reviews
Food is always great!!! Service though is a challenge. May be due to lack of training, not enough servers available that day/evening but it always a wait.
We showed up at 6:51 pm for our 7:00 pm reservations and the hostess said we would have to wait (when all the tables in the bar were open). Proceeded to sit and waited an easy 30 minutes to be served 2 glasses of wine and a Sprite. I don't fault the one bartender that was working Labor Day weekend but management for not providing more personnel to meet their customer demand.
We eat at Hecks's occasionally. We are locals and head there for Happy Hour or when we have company in town.
It is always a nice atmosphere - especially out back on the deck. Both provide beautiful views.
The food and service is consistently good.
I would recommend it and their upscale dining room, The Ranch House!
We ate at Heck's 3 times during our weekend visit to DTR August 20-22 and were very disappointed overall. Service for dinner August 20th was the most attentive, but the other visits the service was very poor. Food was okay, I had tuna burger which was under cooked, chef salad which was very small and cinnamon pancakes which were good. The service was so poor at Heck's, which is DTRs casual restaurant, it would make me think twice about a return visit to DTR.
Our dessert (1) which was a frozen tasteless piece of I don't know what took forever!! As the waitress placed it on table, it fell apart! This was supposed to be a special birthday celebration. There was only one other party besides us ! Then our request to split check between 3 credit cards went awry and we had to wait even longer!
Beautiful dining room with an old lodge feel. The fireplace is the centerpiece. The food was delicious, as were our wine choices. My only criticism would be not being seated at our table for 10-15min. In an almost empty dining room due to the arrival of a large group that wished to be seated outdoors. We will definitely be back.
Great food and menu, but expected service that was comparable. The manager was rude and dismissive of us when we asked where to get a drink before dinner and our entrees took 45 minutes to be delivered after we ordered. Our waitress, Dee, was sweet and apologetic. Overall, it was a fine experience, but we expected more based on everything else at Devil's Thumb Ranch. Likely won't return.
We have a second home in Fraser, so we have been to Devils Thumb many times. Unfortunately, Heck's never meets our expectations, despite the great views and gorgeous room. I felt rushed by the waiter. There were 5 of us having wine, appetizers and then the main course. The appetizers and seafood were very good. The steak and burger were not at the temperature we ordered - one under and 2 over. The fries were greasy and not seasoned. Heck's could be such a gem, but is always falls a bit short and not worth the price tag.
The service was HORRIBLE. I am hoping we caught them on a bad day. The drinks and food took forever. We ordered drinks which never came. We ordered condiments which never came. We had to hunt down the waiter. It really was such a shame for a beautiful spot and beautiful day.
We've been eating at Hecks since they opened years ago. The only consistent element of Hecks is its Inconsistency. Sometimes the food is good but the service stinks. Other times the service is great but the food is disappointing. It used to be irritating but it's become so expected now that it's become part of the charm. Haven't seen your waiter in 20min? Laugh it off. 45min for 2 over easy eggs in an empty restaurant? Well "it's just Hecks". In truth it's still irritating but the setting is so beautiful and the rest of the DT is so great it's somehow forgiven. Keep your expectations low and you'll have a good time. A few margaritas help too.
We love Heck's and have been going there for a number of years. We looked forward to our dinner on the patio, such a treat. The food was delicious but for the first time, the service was terrible. We had to ask for waters three times (the last time was more like a statement than a request). Our waiter was friendly at the outset, and then we hardly saw him after that. All four of us were, quite frankly, fed up with the lack of service, and we are pretty easy people to please!
I would suggest to Heck's that they provide better training to all of their wait staff. Their reputation depends on it.
Beautiful building, set on a beautiful property. The food was better than average, but not five star worthy. The service was a little slow. Our waiter did have a large table of 12, in addition to a few smaller sized tables. He was very friendly, but not able to be as attentive as he should have been. Definitely understaffed. I added that my husband and I were celebrating our anniversary to our open table reservation. They said, "Happy Anniversary" but did not offer any desserts or special treats, which I found surprising. My nine year old loved making a s'more outside after dinner. They offered all the supplies free of charge. I guess we could have made one or two for our anniversary treat!
Very disappointed in our third visit to Heck's. Our two prior visits were outstanding, with excellent food, friendly and attentive service, and the view can't be beat from the alcove. Sadly, on this visit, the menu seemed limited with uninspired specials, our server was OK, but the food was very disappointing. Both of our steaks were poorly prepared and not cooked to order. The Wagyu beef retained great flavor, making the poor preparation even more disappointing. The meatball appetizer was very good, but one of the two short ribs on the second appetizer was mostly inedible fat and gristle. The main courses - one special stated as a "baseball cut sirloin served over specially seasoned french fries" turned out to be sliced and the fries were just OK. The other - a filet - was overcooked while the asparagus was undercooked. For over $30 for an entree one should expect better. Frankly, our $8.50 per plate lunch at the Pearl Dragon in Granby was far better. Our previous visits have been on weekend days during fall or ski season while this was a Tuesday night in summer. The place was not crowded at all, so maybe that was a factor. Seems they let their game slip during the off-season. I hate to think that but then again, I'd like to think so. We so enjoyed out prior visits that we eagerly anticipated our visit with high expectations for a wonderful meal after a day of great fishing. It was a major letdown. We hope we had a singular bad experience, but are now gun shy about spending over $100 on a meal on our next visit to the Granby/Tabernash area.
We really anticipated the meal to be better than it was. My steak was so over cooked I had to have a new one. Our friend said her fish was not good. We had to keep trying to get the attention of the waiter. Not sure we will go back. The view is awesome, though.
We've been to Heck's on several prior visits to Devil's Thumb Ranch, and noticed a decline in service and overall quality at Heck's. The wait staff did not appear well-trained. Food was excellent, but priced too high for the portions and presentation. We had a reservation, and despite an almost empty restaurant, were asked to wait 10 minutes while they got a 'table ready', as were several other couples who entered after us, despite all tables being pre-set. Very odd.
Hecks is the best restaurant in Winter Park hands down. Amazing setting, great food, beautiful space, clean, open, vast. Waiters are often young and inexperienced, but trained well. Food is seeming more "corporate" than in past visits - the old flair and excitement of new and exciting foods is diminished, but the predictablilty is solid and I will always come back. WIth extra credit cards...
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