Drinks were good; food was sub-standard for the money.
The place was pretty quiet at 6:30 on a Friday, but filled up quick. Great server, my wife ordered the crab stuffed flounder and I had the strip steak...both AWESOME!
I mentioned to our server that I was looking forward to coming to Havana Cabana. No response. We were the only people in the dining area and were seated right next to AC and I said I was cold. No response. We moved outside. We ordered our food and she repeated what we ordered except one item so I told her as she was walking away and again. No response. The salads were basic, no presentation, mango pieces were MUSHY, pineapple was anemic and greens not crunchy. I am astonished that the Chef would allow them to a table. Rice and beans were flavorless. Tostones were fried too long. I am Hispanic so I know how they should be cooked. I was SO disappointed and it was my birthday. We didn't say anything at the time because I wanted to have a nice dinner but if I was able to do it again, I would have returned everything we ordered. I don't take any pleasure to have to write such a terrible review but the only way to get better is to know. I own a business and as much as it hurts to see such reviews it can only be a benefit in the long run to know the honest truth.
Staffs are great. Food could have been better
Excellent good, drinks, and service! Would highly recommend. The variety of drinks, all with a tropical twist, are worth going nonetheless.
Nice ambiance. The wait staff made us feel welcome and was very attentive. Prices were ok. The accommodating wait staff definitely made it a much more enjoyable dinning experience. A great place to take a first date.
Very DisDisappointed! Took over an hour to get our food. 45 mins in I was told what I ordered, they were out of. They did give us complimentary shots because our food was taking so long. My biggest gripe was that our meals were so different from what was stated on the menu. My husband ordered a fillet (medium) wrapped in applewood bacon with a blue cheese mash what he got was a well done fillet with bacon bits and reg mash with butter no blue cheese and dont know what happened to the fig reduction.
Great atmosphere! Drinks, food and service were also a pleasure! Must try!
This was our second time at Havana Cabana. We love the food, ambiance, and service. We ordered the Crab stuffed avocado with plantains appetizer - it was amazing! Love this place
They were out of many things on the menu all of which they could have gone to the supermarket and picked up to serve. Would expect them to be out of business in the not so distance future if they do not shape up the dining experience
Enjoyed our first visit to Havana Cabana. Our only concern was that they were out of 2 different items that we ordered. No big deal, but I will probably not go back on a Sunday. Service was quick and efficient. Food was delicious and plated nicely. Portions were a good size. Drinks were good and numerous, especially if you like rum drinks. Enjoyed the shrimp and pesto pasta dish . The yellow fin tuna was also very good. I would call ahead for reservations for a special occasion so you can be seated at a more private table.
The cocktails are amazing, appetizers, main dishes and desserts are all top notch!
There aren't many places that become our "regular" restaurant choice- Havana Cabana has seen us five times in the last four months!
I'm glad we had a Groupon to try Havana Cabana. We ordered two expensive house "specialties" that were not worth the price at all. When paying over $30 each for a steak and seafood dinner there should be no question about the quality of the ingredients or how the food is cooked. The service, however, was outstanding. Unfortunately, I don't think we'll be back.
Absolutely love this place. It's a 90 mile drive but worth it!
Had to wait over 20 minutes for a table despite having a reservation, and 45 minutes to get our meal. Server never stopped by once meal was served to check on us. Hostess stopped by; asked her to get us a drink but the drink never showed up. Won't be back
Good food- the menu is interesting/different(especially for Rochester) and our meals were very tasty.
Service= sub par. We had reservations, but were asked to wait in the bar for ~20 minutes so that the "kitchen could catch-up"....although the restaurant seemed about 60% full. We were (first) seated in the middle of a busy walkway and the table was super wobbly. Appetizers came before our drinks arrived (ordered at the same time). Waitress was pleasant and otherwise was OK.
We had the best waitress. She even bought us shots for my girlfriends 21st birthday. Then we saw her out that night at a local bar and she bought us another shot. She was super nice and friendly. Also had great recommendations for Oder choices
Havana Cabana is one of those rare restaurants where the experience exceeds its website hype. And its menu offers exceptional treatment of it specialty, seafood. The paella is more than the sum of its ample parts; if you can polish this off, my hat's off to you. Its rum bar offers everything from Caribbean specialties to traditional cocktails and don't you dare pass on the key lime pie.
We were excited by this menu but the reality was, it was awful. We got the stuffed avocado and coconut shrimp appetizers and they were just ok. i got steak oscar for dinner and it was literally inedible. It had "baked hollandaise" which turned out to be a straight up scrambled egg. It wasn't even a well seasoned scrambled egg. I tried to scrape off the so called baked hollandaise but the steak underneath had absolutely no seasoning and I wasn't able to eat it. My husband got the blackened mahi and he said he didn't like it. I didnt taste it but to say the plating left something to be desired would be a gigantic understatement. As far as the service goes, it started out fast and attentive but ended up really slow. We got the appetizers quickly but the dinner took a ridiculously long time to come and was subpar. My favorite part of the evening was the outside seating, as it allowed us to watch the pedal tours go by. They are really entertaining. The pedal tour is the only thing I would recommend.
We came from Buffalo and were seated at 5:15 because we had tickets to a show at Jazz Fest. Although the waitress was pleasant, she failed to bring our appetizer before the meal. We then cancelled the appetizer because the food came out. After our food was served we heard the server at the table next to us read off specials to those seated there and our server never presented us with any specials. The place wasn't at all busy so the wait staff wasn't overwhelmed. The food was okay but once we saw how many other restaurants were in the area we probably wouldn't go back there if we come back into town again.
The atmosphere is wonderful! Feels like a vacation :) Service and food are always top notch. Try the plantain chips and the paella. Never been disappointed with this place!
Food was incredible cha cha the waiter was excellent took extra special care of us as to it was my girlfriends birthday and he went the extra mile
Food was excellent. Nice to find a restaurant in Rochester with a REAL chef!
Great place for a date , or even a night out on the time . Food was very tasty , loved the carribean vibes of the music . The manager came up to our table and thanked us for coming 😬
I have not been disappointed on my three visits to this spot. The service staff is efficient and friendly. Very helpful with explaining how the dishes are prepared. I love the decor and ambiance. A great spot for couples, but is group friendly too.
Food was good...service was unbelievably slow. The place was not full yet dinner took nearly two hours.
Great vibe and excellent selection of menu items. Their craft cocktails are excellent as well. The atmosphere is fun and cheerful and the staff were all exceptionally friendly. Can't wait to return!
Very busy and loud in the dining room
Server was great, very pleasant. A little slow at the beginning due to volume of business.
Cocktails were terrific.
Loved the coconut shrimp. Paella was very heavy on allspice. The only part of the dish that didn't taste of allspice was the chorizo. Seafood, chicken, rice, all just tasted like allspice.
Coconut flan flambe was nice, not extraordinary.
Half way thru dinner was told to remove baseball style hat! By a man wearing a hat! Now me with hat hair trying to eat the rest of my crappie paella! Do your self a favor stay away!
Went to this restaurant before the RPO mainly because they give a discount to anyone attending there or Geva, and were very pleasantly surprised. We sat upstairs where we could overlook other diners and the acoustic guitar duo (live music). The menu has a Caribbean flair with a lot of seafood options. They have a creative cocktail menu with a huge variety of rums. The service was friendly and attentive, and our order came so that we had plenty of time to get to our concert. My only regret is that I did not have time to look at their dessert menu! We will definitely go back again.
Excellent service. Good food. Manager and wait staff were very attentive and paid attention the detail.
Sat outside on front patio while it became dusk on a perfect, warm night. Great food and service. Even though we were the only table outside, the waitress was checking on us constantly if we needed anything. Price is pretty good value for the quality of food you get. True Caribbean cuisine and vibe here. Highly recommend.
Creative and unique decor. Outstanding service. Did not feel like we were in Rochester. Will be back again !
The service was fair , we had to send one dish back because it was cold . Their special" paella" had very little seafood with mostly chicken, way over priced for what we got. The scallops were very good. We were very disappointed based on reviews we read.
Glad I booked a surprise dinner for my wife after picking her up at the airport...via opentable. We immediately got a table - experienced the high energy of the music and crowd and started out with unique and delicious island faire drinks.
We had delicious appetizers...coconut shrimp and plantains with salsa was great - and filling so we split a filet mignon. Perfectly done.
Service was awesome, kind, friendly, knowledgable - yet left us alone and didnt bother us. We're so happy this place exists!
The staff treated us very well for our 4-year anniversary. we were greeted by the manager and everything. we had never been there before, but we were more than satisfied with the experience. The ambiance was great, it wasn't really loud at all, the food was phenomenal, the drinks were fantastic. 10/10 would dine here again
Great table and Nicole, our server, was very outgoing and great with suggestions. We will be back.
Really enjoyed the whole experience. Great menu. And our meals were outstanding. Only downside is we told our server about a dairy allergy, and though he got a non-dairy appetizer right, he didn't also verify the entree.
Very good except for a lack of martini materials (no Tanqureay, Beefeater, Olives) said a temporary problem. Ordered a Cognac which was served in a rocks glass rather than a snifter where it would normally be served. Some minor alterations would be appreciated.
Good food, nice portions and friendly, attentive staff