WORST SERVICE EVER! Arrived at 7:45pm on a Saturday, nobody at reception. Restaurant wasn’t even half full. Eventually got checked in - they don’t have a computer or iPad upfront like most restaurants, so they took note of name and OpenTable reservation. We were brought to our table and given the menu by 7:50pm, then a few minutes later offered something to drink. The server came back with our drinks (tea and water) quickly. We waited for her to come back to take our food order, but she was just delivering food & drinks not taking orders. Eventually got her attention again to try to order food, but she said she doesn’t take orders and she “told the lady” we were ready to order. We waited, and waited and waited for “the lady” to come take our order. We gave up waiting for anyone to take our order at 8:30pm, got up, left and went somewhere else. I have NEVER left a restaurant for bad service before - at least most places will take your order but the kitchen is the backlog. I don’t know what is going on at Hatcho, but this was the WORST SERVICE EVER.
Wonderful family restaurant. Go early or make reservations—they fill up quickly.
Food was alright. They don't have enough staff to handle all the tables
Hatcho was again a great choice. Linda our host was all smiles and took really good care of us. We both took the hatcho dinner selection with this amazing cod and sashimi assortment. Lucky enough the New Years sake was still available and we could enjoy it!
I always enjoy its heart warming Japanese food here.
Hatcho is casual and it is like eating at home.
Not too expensive and food is good.
When I like to have a Japanese food, I come here.
Fantastic as usual.. amazing clay pot noodles, sashimi very fresh ... wonderful service.
Service was very poor.
Really good food but the long duration of the dining experience caused it not to be completely worth it. Linda seats the customers, takes the orders and prepares the sushi. In addition to her, there is one other person in the front. Curious business practices.
Hatcho offers the best Japanese cuisine in the South Bay Area. Tucked away in a small mall and without pretense, the focus is 100% on the very best authentic Japanese cuisine experience. We frequently have business guests from Japan and when I take them to Hatcho, there never is any disappointment. Obviously, not cheap, but top quality comes at a price. Good value if you appreciate top-quality sushi and sashimi.
Simply amazing food and Sake, exceptional value! Clients loved the experience
Nice wait staff but worst sushi I've ever had. The rice was wet and the rolls were sweet.
The sushi chef was also the cashier - did not wash hands. Enough said.
Hatcho is a great place if you want real Japanese food! All the selections are excellent and well prepared by the host/owners. A nice variety of food that you don't find in the standard Japanese restaurants in the south bay. Because the host/owners are also the chefs service can be kind of slow and a meal may run you some time and money but if you are patient it is worth it.
Absolutely superb! The most authentic Japanese restaurant in the area (I lived in Japan for 3 years and attest to this).
Excellent as usual...
Fantastic experience, group dinner with 12 people and was accomedated very well.
Food was cold. Tempura soggy with raw spots. Salmon was half cooked - raw in the middle.
The uni looked and tasted a bit off, but was assured that it was naturally slightly bitter since it was from Monterey. Other than that, the food was good, everyone was friendly and accommodating. Had a great experience otherwise!