Hard Rock Cafe - Washington, DC

We had reservations this past Saturday and everything was great! Hostess and server were both super friendly and welcoming, and manager was present and assisting his staff. We even got a free brownie sundae for making a reservation, which just made our night. Thanks to the staff for providing us with a very enjoyable evening.

Great food, atmosphere, service. One of the best dining experiences i have ever had ❤. Thank you

Steak was small(not 16oz) and very overcooked. Asked for medium. Came out well. No pink at all not even next to bone. Outside had heavy char. Broccoli was cold yet over cooked. Seemed reheated and got five florets. More employee conversations than service. Employees didn’t seem like they wanted to be there and it showed

Superb service! I appreciate the COVID safety measures and the extra safety that was established.

Daughter bday. There was paper towel nxed in my salad. Waiteess was slowly

Loved the ribs, and the shrimp appetizer. Also the service was wonderful, with the Hard Rock ambiance to go with it. I think this Hard Rock is better than ever.

Once seated we waited about 25-30 minutes just for our waiter to come over and take our drink order. After another 15 minutes he finally returned with our drinks. This wouldn’t be bothersome if it was packed but from what we noticed this waiter only had one other table. The manager was a very nice lady and was pleasant. That would be the only good thing to say about this location. The food was mediocre and over priced for what you get.

Service was slow.

Clean and tasty as usual. I will be glad when full menu and especially milk shakes return

Very cool place! Staff was fun and easygoing!

Food was very good. Waitresses were super nice and helpful.

Great service and safety measures.

Went for a Birthday and had a Blast!

The whole staff rocked!.

Love this place!

The service was not great. We had to wait a long time for orders or had to ask more than once for the same order. Food that was supposed to be wrapped to go was placed in the dispose pile so our friends used plate was put on top of the plate we wanted to go in error. Mgr did give us a replacement but it was concerning they knew the food was dirty and brought it out in a container anyway to go

Fantastic service from start to finish from all. Food was quick and great deals to be had for booking online. Cleanliness and safety level excellent.

We really enjoyed our lunch at Hard Rock. The staff were amazing!

Great food and service. Will recommend to friends and family.

Great service and great service- despite a pandemic.

Despite the COVID-19 pandemic across the country, I was very impressed with how Hard Rock Cafe kept people safe. Facemasks, temperature checks, social distancing, frequent cleanings, and all other measures made us feel safe for the first time eating indoors since March. I would definitely feel comfortable going back again!

It was a wonderful experience! Will go again! 😁

Great customer service!

There was an incredibly long wait for drinks and food. There service was so unbelievably slow. I should not take over 20 minutes to have a server come over to greet us to take our drink order. We had to get up ourselves to get straws and napkins. The food was just ok for the price we were paying. Medium rare burgers came out Well done. We didnt want to send it back as it would take even longer before we would be able to eat. Then we waited for another 20 minutes for our server to come back and ask if we needed our checks. and then waited again for her to come to collect them and forever to come back with the cards/change. I was so disappointed with how slow the serve was.

Burger was overpriced and very average. Nothing special.

The waiter was amazing, the host at the front door was great as well. Most of the food was cold or wasn’t good at all.

Our server was amazing... Professional and very courteous...

Took good care of my company

It's Hard Rock, you have to go. Always a fun experience, love the memorabilia and good music. Drinks are good and food is alright especially if you're craving something fried. Kid friendly

We had a great time at the Hard Rock Cafe, thanks to the server, he was a pearl!
Our children also had a blast!

Awful food and service

The staff was very accommodating, but they must have been understaffed because the food took a long time to come out with little communication between the kitchen and serving staff about menu items that were no longer available.

Service took forever. About 45 minutes after ordering we were told they didn’t have the ingredients for our salads (we’d ordered 3 of them). So we had to reorder food (which they luckily comped). At that point they brought the food to the rest of our table (6 people) and their food was all cold. Very disappointing meal.

Food was really good but service not so much and slow

Weekend Mother/Son trip to DC before graduating elementary school in a few months and we wanted to visit the local Hard Rock Cafe. My 10 yr old loved it! Food was good. Our server was very courteous and professional. And the ambiance was so fun! The music videos of all the 80’s Rock n Roll music are on various screens throughout Hard Rock and the Host and Servers joined in the singing and rocking into the tunes which welcomed groups of tables joining in as well. We had a chorus going...Wonderful atmosphere! My son whose on the sort quiet side in public was at ease just smiling and laughing that we all sorta knew the songs. Made the place fun, light hearted, and food taste better when your happy too! Definitely make reservations if you can because it gets packed (generally most Hard Rocks nationwide I’ve been too were like that in my opinion) I learned my lesson at the Houston location to just make reservations. Pretty quick on Open Table. We ended the food with dessert of course and we shared the hot fudge sundae which was in a margarita glass. Only it was 20 times the size of the picture! It was huge! But tasted great! Thanks for an awesome experience Hard Rock DC! I’ll make sure to bring the whole family next time we’re all in town for a visit to our Nations Capital.

Horrendous service. Food was slid across the table without cutlery. Hadn’t even bothered to toast the bread on a club sandwich

Loved our server, he was efficient and really nice. Loved my drink, really good bartending. One of the hosts got us a really good table when it was super busy. Overall, just great.

Reservation was made for regular table in restaurant. When we got there we were told we had to sit in bar area because that is what we reserved, which was tnot true. Another family had the same problem. They complained and were moved. We went with it. Besides it was probably better as a few loud groups of kids came in and we probably would be stuck next to them. Still, don't lie and tell me I reserved somehing I didn't.

They told us that they were no longer taking reservations and would not seat us. Really????

The service was so slow and it took over an hour to provide food, and the waiter never checked on us for refills, we always had to track someone down. Oh and it was Valentine’s Day.

Terrible service. Waiting for an hour and still never received my meal.

One hour after our order, we still didn’t get our food. We had to go after 1 hour without eating. Worst service ever. They do not even deserve 0 start .