Hard Rock Cafe - California Universal CityWalk

4.1
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221 Reviews
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$30 and under
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American
Our two-story Hard Rock Cafe - California Universal City (Hollywood) has been impressing visitors and locals alike since 1996. From outside, you’ll marvel at the Taj Mahal-influenced building and the giant guitar fountain that serves as a CityWalk landmark. As you enter, you’ll be immersed in a world of authentic music history with famous guitars, clothes worn by your favorite artists, and a revolving 1957 classic car perched over the center bar.
Whether you are looking for a place to relax after exploring Universal Studios, or want a delicious meal before hitting the nightclubs, our Hard Rock Cafe is just what you’re looking for. We are conveniently located in Universal CityWalk — a hub of restaurants, entertainment options, and nightclubs.
Hard Rock Cafe Hollywood at Universal CityWalk offers a special experience for foodies and music lovers alike. Our entrees are made with locally inspired flavors you'll love.
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What 221 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
3.9
food
4.2
service
4.2
ambience
3.7
value
Noise · Moderate
86% of people would recommend it to a friend
5
4
3
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1
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HH
1 review
Dined 3 days ago
Overall 5food 5service 5ambience 5

Great place! I love the food and have never had a bad experience here.

Hard Rock Cafe - California Universal CityWalk
Responded 15 hours ago

Thanks for the awesome review. Rock on! Ralph S. -General Manager

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p
Orange County
7 reviews
Dined 4 days ago
Overall 4food 4service 5ambience 4

Our reservation was for 5:30, we didn't arrive until 6pm because of traffic and they were so accommodating. Very friendly staff and a fun restaurant before heading into Universal Studios.

Hard Rock Cafe - California Universal CityWalk
Responded 2 days ago

Thanks for the good review. I'm glad things went so smoothly getting you seated. Please come back soon so we can earn that fifth star. Sincere thanks. Ralph S. -General Manager

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OT
Central Coast
4 reviews
Dined on October 14, 2019
Overall 5food 5service 5ambience 5

Seated right away. Server came right over. Took our drinks order. Gave us ample time to look over menu. After ordering, food was served quickly. Server offered dessert after dinner. Ordered a few for the table and pleasantly surprised by the generous portions. We valet parked and had the restaurant stamp our parking ticket for a reduced fee. Overall a very enjoyable experience.

Hard Rock Cafe - California Universal CityWalk
Responded 7 days ago

Thanks for the awesome review. Rock on! Ralph S. -General Manager

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CR
San Francisco
1 review
Dined on October 12, 2019
Overall 5food 3service 5ambience 5

Parked at the Juassic valet as I had not been to Universal City walk in ages and was only going to dinner for my son's birthday. The food was okay but it was a great atmosphere for celebrating.

Hard Rock Cafe - California Universal CityWalk
Responded on October 14, 2019

Thanks for the awesome review. Rock on! Ralph S. -General Manager

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S
1 review
Dined on October 5, 2019
Overall 3food 4service 2ambience 2

Food was very delicious but I wasn't happy with the service.

Hard Rock Cafe - California Universal CityWalk
Responded on October 9, 2019

Thanks for taking the time to write a review. I apologize for the atypical difficulties you experienced getting a table. Please contact me at 818-853-0600 so I can discuss this with you, and hopefully invite you back so we can earn those fourth and fifth stars. Thanks again. Ralph S. -General Manager

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CL
1 review
Dined on October 4, 2019
Overall 3food 3service 1ambience 3

Even though I had a reservation I still had to wait about forty minutes. She said she would text me when table was ready yet EVERYONE who was waiting without a reservation sat down before me. I likely wouldn’t of got a seat even then if I didn’t complain how I was waiting longer than all of those who were seated AND I had a reservation. Food was overpriced for what you got but hell we were hungry .

Hard Rock Cafe - California Universal CityWalk
Responded on October 8, 2019

Thanks for taking the time to write a review. I apologize for the atypical difficulties you experienced getting a table. Please contact me at 818-853-0600 so I can discuss this with you, and hopefully invite you back so we can earn those fourth and fifth stars. Thanks again. Ralph S. -General Manager

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OT
Los Angeles
3 reviews
Dined on October 2, 2019
Overall 5food 5service 5ambience 5

Was enjoyable good service, good food.

Hard Rock Cafe - California Universal CityWalk
Responded on October 7, 2019

Thanks for the awesome review. Rock on! Ralph S. -General Manager

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OT
Los Angeles
24 reviews
Dined on September 29, 2019
Overall 5food 4service 5ambience 5

Fun place with friends. I had a pretty alcoholic drink that sported a pretty flower. Food was good, service great, fun energetic place. Great sit down not expensive considering you are in a theme park
atmosphere next to a real theme park.

Hard Rock Cafe - California Universal CityWalk
Responded on October 1, 2019

Thanks for the awesome review. Rock on! Ralph S. -General Manager

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SA
Glasgow
1 review
Dined on September 21, 2019
Overall 1food 1service 1ambience 1

Awful service. Ordered a ‘starter’ of nachos and the ‘main’ came out before the starter and then again only just after the starter arrived. Tried to explain this to the waitress and she did not understand and only advised that ‘we wouldn’t be charged twice for the main meal’!!

Hard Rock Cafe - California Universal CityWalk
Responded on September 24, 2019

Thank you for taking the time to write a review. I was sorry to read about the difficulties you experienced and that your visit was so atypical of our usual high standards. Please contact me here or call at 818-853-0600 so I can discuss this with you and hopefully invite you back for an experience more typical of our world-renowned reputation. We look forward to your return. Sincerest thanks. Ralph S. -General Manager

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RG
1 review
Dined on September 21, 2019
Overall 5food 5service 5ambience 5

Face aka Gary was our server and he was amazing he tending to all of our needs and was so efficient. The food was great and the ambiance was amazing. This restaurant is a must for anyone that wants delicious food, a great time and amazing service.

Hard Rock Cafe - California Universal CityWalk
Responded on September 25, 2019

Thanks for the awesome review. I'm glad Gary took such good care of you. Rock on! Ralph S. -General Manager

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j
San Diego
1 review
Dined on September 13, 2019
Overall 3food service 2ambience 2

Could not feel air conditioning, very uncomfortable

Hard Rock Cafe - California Universal CityWalk
Responded on September 17, 2019

Thanks for taking the time to write review. Sorry about the heat! Please come back soon now that the heatwave is over so we can earn those fourth and fifth stars. Do not hesitate to reach out to me at 818-853-0600 if I can help. Sincerest thanks. Ralph Smith -General Manager

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GC
1 review
Dined on September 7, 2019
Overall 5food 5service 5ambience 5

Food was really good and so much fun looking around listening to good music

Hard Rock Cafe - California Universal CityWalk
Responded on September 9, 2019

Thanks for the awesome review. Rock on! Ralph Smith -Acting General Manager

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H
1 review
Dined on August 24, 2019
Overall 4food 5service 5ambience 4

Overall I love the food and atmosphere the service and servers are amazing. I greatly appreciate the vegan options also.

Hard Rock Cafe - California Universal CityWalk
Responded on August 27, 2019

Thanks for the good review. Please come back soon so we can earn that fifth star. Sincerest thanks.

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NF
Los Angeles
1 review
Dined on August 19, 2019
Overall 5food 5service 5ambience 5

First time at Hard Rock Cafe! Definitely a great experience!

Hard Rock Cafe - California Universal CityWalk
Responded on August 26, 2019

Thanks for the awesome review. Rock on! Ralph Smith -Acting General Manager

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OT
Los Angeles
49 reviews
Dined on August 18, 2019
Overall 2food 1service 2ambience 4

It was my brother's 21st birthday dinner. The server didn't wish him a happy birthday once. My mom had to let her know at the end of our meal, but I did write it on the Open Table reservation. Then she brought a sundae with candle and embarrassed him in front of the whole restaurant, though it was funny and we laughed about it afterwards! I had ordered the spicy shrimp to share and the 24-Karat gold burger. Though I do like that the burger helps a Hunger foundation, it wasn't good. She also didn't tell me that asking for grilled onions rather than raw onions was going to cost me $2. The grilled onions were in a separate container and swimming in oil. The fries were terrible. The flavor was chemically and gross. And im not sure ive ever disliked fries in my life. I barely ate any and left the rest. As for the shrimp, I told her twice that we wanted to keep the sesame seeds on since my allergy is only to peanuts (I had her check on the sauce for peanuts). The shrimp came out with no sesame seeds. Then when I told them that I told her twice that we wanted sesame seeds, they brought a little container of sesame seeds to sprinkle ourselves over the food. Tonight's dinner basically confirmed that I will never eat at this establishment again. I'll just come in to look at the memorabilia from now on.

Hard Rock Cafe - California Universal CityWalk
Responded on August 19, 2019

Thank you for taking the time to write a review. I was sorry to read your experience was not more typical of our world-renowned reputation. I apologize for the difficulties you encountered with the food and service gaps. Please do not hesitate to contact me here or at 818-853-0600 so I can discuss this with you and hopefully invite you back, greet you personally, and ensure your next visit is 100% in-line with our usual high standards. Sincere thanks. -Ralph S., Acting G.M.

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RI
Los Angeles
6 reviews
Dined on August 17, 2019
Overall 5food 5service 5ambience 5

Nous avons découvert ce hard rock café hier ! Il est génial!

Hard Rock Cafe - California Universal CityWalk
Responded on August 19, 2019

Merci! Revenez bientôt.

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OT
Los Angeles
2 reviews
Dined on August 11, 2019
Overall 5food 5service 5ambience 5

Great food in a teenager friendly location - made the day at Universal Studios complete

Hard Rock Cafe - California Universal CityWalk
Responded on August 17, 2019

Thanks for the awesome review. Rock on! -Ralph Smith, Acting G.M., 818-853-0600

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OT
Los Angeles
3 reviews
Dined on August 11, 2019
Overall 3food 3service 5ambience 4

My family had been to other Hard Rocks for dining and it seems that their food tastes better (especially those that are outside of US). However, the attentiveness of our server and the high spirits of the staff especially when greeting Birthday celebrants made up for what the food was lacking. Great experience overall but because I’m a foodie, I wish the burgers tasted better.

Hard Rock Cafe - California Universal CityWalk
Responded on August 17, 2019

Thank you for the good review. Please come back soon so we can earn those fourth and fifth stars. Sincere thanks. -Ralph Smith, Acting G.M., 818-853-0600

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GM
1 review
Dined on August 7, 2019
Overall 4food 4service 5ambience 5

Very good restaurant. Bit too much noise for me. Service was perfect.

Hard Rock Cafe - California Universal CityWalk
Responded on August 17, 2019

Thank you for the good review. Please come back soon so we can earn that fifth star. Sincere thanks. -Ralph Smith, Acting G.M., 818-853-0600

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OT
Orange County
4 reviews
Dined on August 2, 2019
Overall 2food 2service 1ambience 3

No one mentioned the birthday, and the service was terrible. The food was cold also.

Hard Rock Cafe - California Universal CityWalk
Responded on August 6, 2019

Thank you for taking the time to write a review. Please call me at the number below so I can discuss your atypical experience with you and hopefully welcome you back for a visit 100% in-line with our world-renowned reputation. Sincerest thanks. -Ralph Smith, Acting G.M., 818-853-0600

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OT
Los Angeles
7 reviews
Dined on August 2, 2019
Overall 1food 1service 1ambience 1

Marked down that this was for a birthday, and requested a booth tucked away somewhere. Instead we got the table right by the kitchen door with tons of traffic, no birthday sundae, and the chef kept visiting the table next to ours talking about how terribly the kitchen staff is and that they weren’t prepared to have the upper level open. Horrible experience at a Hard Rock, one of my favorite restaurants.

Hard Rock Cafe - California Universal CityWalk
Responded on August 6, 2019

Thank you for taking the time to write a review. Please call me at the number below so I can discuss your atypical experience with you and hopefully welcome you back for a visit 100% in-line with our world-renowned reputation. You're a Hard Rock fan and we want to keep you that way! Sincerest thanks. -Ralph Smith, Acting G.M., 818-853-0600

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OT
Los Angeles
3 reviews
Dined on August 1, 2019
Overall 2food 3service 4ambience 3

This place is not a place for family gathering in the food is normal nothing special next time I go to bpanda express 🐼. I am going to have a much better experience than this

Hard Rock Cafe - California Universal CityWalk
Responded on August 6, 2019

Thank you for taking the time to write a review. Please call me at the number below so I can discuss your atypical experience with you and hopefully welcome you back for a visit 100% in-line with our world-renowned reputation. Sincerest thanks. -Ralph Smith, Acting G.M., 818-853-0600

Report
PC
Los Angeles
1 review
Dined on July 31, 2019
Overall 5food 5service 5ambience 5

Great service and great food can’t beat the music and surroundings

Hard Rock Cafe - California Universal CityWalk
Responded on August 6, 2019

Thanks for the awesome review. Rock on! -Ralph Smith, Acting G.M., 818-853-0600

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DR
1 review
Dined on July 29, 2019
Overall 1food 1service 1ambience 1

music too loud causing ringing in ears, had to leave. asked servers if they could turn music down alittle but refused, so our party of 8 left .
never go back too any hard rock cafe

Hard Rock Cafe - California Universal CityWalk
Responded on August 6, 2019

Thank you for taking the time to write a review. Please call me at the number below so I can discuss your atypical experience with you and hopefully welcome you back for a visit 100% in-line with our world-renowned reputation. Sincerest thanks. -Ralph Smith, Acting G.M., 818-853-0600

Report
JN
1 review
Dined on July 28, 2019
Overall 4food 4service 4ambience 4

The Hamburgers are so good, fun atmosphere and great music!

Hard Rock Cafe - California Universal CityWalk
Responded on August 5, 2019

Joy, thanks for the review and feedback! We cant wait to see you again for another awesome time!

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OT
Chicago
1 review
Dined on July 28, 2019
Overall 1food 2service 1ambience 3

Took forever to get our food and the service was poor

Hard Rock Cafe - California Universal CityWalk
Responded on August 5, 2019

I am so sorry to hear about your recent experience with us. Please, feel free to contact me to discuss this poor experience with us further. My name is Ryan Payne and can be reached at 818-853-0600 and I would love the opportunity to make this right with you.

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CB
New York Area
3 reviews
Dined on July 28, 2019
Overall 2food 5service 4ambience 2

When we walked into the restaurant we were seated at a table right across from the bathroom. When we asked to move the hostess moved us to a table that was right in the sun light. Finally, after waiting for a while (because there were a number of dirty tables) we were given a table where we were able to sit. After that the experience was good. Server and food was good.

Hard Rock Cafe - California Universal CityWalk
Responded on August 5, 2019

Craig, I am so sorry to hear that you had an issue getting the table that you desired. But I am happy to hear that once the problem was resolved everything was great. We hope to see you back in again soon for another awesome experience!

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HC
1 review
Dined on July 27, 2019
Overall 5food 5service 5ambience 5

It's great place for visiting, spacious, quality food and ambitious staffs, thanks a lot

Hard Rock Cafe - California Universal CityWalk
Responded on August 5, 2019

Hazelyn, thank you for the awesome review and feedback! I hope we see you back in again soon for another awesome experience!

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MT
1 review
Dined on July 27, 2019
Overall 5food 5service 5ambience 5

Best hard rock I been to in California I live in San Diego and was sad when they closed down the cafe on 5th ave

Hard Rock Cafe - California Universal CityWalk
Responded on August 5, 2019

Michael, thank you for your kind words and awesome review! I was sad about that cafe closing as well, but am happy we could live up to the quality and expectations. Hopefully when your back in the area we see you again for another awesome experience!

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MS
San Francisco
1 review
Dined on July 25, 2019
Overall 5food 5service 5ambience 5

Great food and great service! Our waitress was super friendly and very patient with my kids. They couldn’t decide what they wanted to eat and she helped make a suggestion to them. Our steaks were cooked to perfection! Thanks for a great vacation meal and it was definitely a treat!

Hard Rock Cafe - California Universal CityWalk
Responded on August 5, 2019

Melinda, I am so happy to hear about your awesome experience with us recently! I hope to see you back in here again soon for another awesome experience with the family! Thank you!

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OT
Los Angeles
1 review
Dined on July 21, 2019
Overall 4food 4service 5ambience 5

Good food. Great service.

Hard Rock Cafe - California Universal CityWalk
Responded on August 5, 2019

Thanks for the review and feedback! We hope to see you back in again soon for another awesome time!

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AA
Los Angeles
59 reviews
Dined on July 19, 2019
Overall 5food 5service 5ambience 5

We have been at this location hundreds of time and it is always a great place to hang around at. Love the food and service

Hard Rock Cafe - California Universal CityWalk
Responded on August 14, 2019

Thanks for the awesome review. Rock on! -Ralph Smith, Acting G.M., 818-853-0600

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B
Los Angeles
26 reviews
Dined on July 13, 2019
Overall 5food 5service 5ambience 5

I had a wonderful time and my cousin was super surprised food was good staff super fried and attentive. Just one note that food took extremely long to get besides that everything was a plus!

Hard Rock Cafe - California Universal CityWalk
Responded on July 29, 2019

Bellamia, thank you for the awesome review and feedback! I am sorry to hear about the wait for the food, but I am happy to hear everything else made up for the wait and you still had an amazing experience! We cant wait to see you again soon for another awesome time!

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P
London
2 reviews
Dined on July 12, 2019
Overall 5food 4service 4ambience 5

This was our 6th different HRC as a family and was as good as ever. We love the music and memorabilia. The servers were really good and we had a great time. Which one next?....

Hard Rock Cafe - California Universal CityWalk
Responded on July 29, 2019

Thanks for the awesome review!! So happy you had a great time with us recently and we lived up to the other Hard Rocks you have visited! We hope to have you back in again soon for another awesome time!

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LF
1 review
Dined on July 12, 2019
Overall 5food 5service 5ambience 5

The atmosphere was great, the food was delicious and the service was excellent. The family and I had a great experience after a long day at Universal Studios. Thanks!

OT
Hawaii
1 review
Dined on July 6, 2019
Overall 5food 5service 5ambience 5

Great food, awesome atmosphere. Music videos showed a lot of skin for the kids at my table.

Hard Rock Cafe - California Universal CityWalk
Responded on July 8, 2019

Thanks for the awesome review! I appreciate the feedback on the music videos, the videos do tend to get a little more PG 13 as the night gets later, so I do apologize about that. We hope to see you back in again soon for another awesome time some time soon!

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JR
London
3 reviews
Dined on July 5, 2019
Overall 5food 5service 5ambience 4

Great rack of ribs, great burger, great margaritas. And the rock and rolling included our share of the 7.1 earthquake at Ridgecrest....

Hard Rock Cafe - California Universal CityWalk
Responded on July 8, 2019

Jack, thanks for the awesome review and glowing feedback! I am so happy to hear that you enjoyed some awesome food and drinks while the Hard Rock at Universal was Rockin and Rollin! We hope to see you again soon for some more great food and drinks, and a little less Rockin next time.

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OT
Dorset
3 reviews
Dined on July 5, 2019
Overall 4food 4service 4ambience 4

Alles perfekt wie immer! Guter Burger, schneller Service! Personal ging excellent mit den Gästen während bzw nach dem Erdbeben um!!

Hard Rock Cafe - California Universal CityWalk
Responded on July 17, 2019

Thank you for the awesome review! So happy to hear you enjoyed your time here with us recently! We hope to see you back in again soon for another awesome experience!

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OT
Edmonton
4 reviews
Dined on July 3, 2019
Overall 5food 5service 5ambience 5

Celebrating out grandson 15 birthday

Hard Rock Cafe - California Universal CityWalk
Responded on July 8, 2019

So happy to see that you all enjoyed a great time with us recently while celebrating such a special day! Thank you for the review, we hope to see you back in again soon for another awesome time!

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OT
Los Angeles
3 reviews
Dined on June 29, 2019
Overall 3food 3service 3ambience 3

Not bad, just plain and simple food, but an interesting environment!

Hard Rock Cafe - California Universal CityWalk
Responded on July 8, 2019

I am so sorry to hear that you did not enjoy our food. That is not at all the standard of food quality that we pride ourselves on. I hope that we can have you back in again soon for the food quality that you deserve from us. Please feel free to contact me at 818-853-0600, my name is Ryan Payne, to discuss this further.

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