Hard Rock Cafe - Times Square

Hard Rock Cafe - Times Square reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. P

   Priscila

   Philadelphia2 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Everything I ordered was done wrong. They didn't even give me my card back, we had to charge it because it was left in the machine when the waiter went to pay.
   

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2. D

   David

   New York City1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Unfortunately, the service was the poorest I have ever have in the USA, he mixed up the orders, throw everything in the middle of the table, spoke so badly, that no one had understood him. I am sorry to write it. All over, the dinner for my friends was good, but I would not reccomend this restauration
   

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3. U

   Ulrike

   New York City7 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Die Qualität und Quantität hat leider nachgelassen. Der Burger nicht heiß, die Pommes sehr gering, eigentlich zu wenig. Das Ambiente ist nach wie vor, super. Der Service hat auch gestimmt, freundlich und zuvorkommend
   

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4. S

   Sean

   Milwaukee1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fast, friendly service. It is a little loud but that is the vibe
   

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5. C

   Chris

   London1 review

   3.0

   Dined on May 18, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Seated on a table out of the way. We thought the whole restaurant was just quiet until we left and found the majority of the restaurant actually had a decent vibe.
   

   Hard Rock Cafe - Times SquareResponded 6 days ago

   Thanks for visiting us, Chris! We're glad to hear that you enjoyed the vibe of our restaurant and appreciated the ambience. We're sorry for the initial discomfort you experienced due to the noise level. We'll certainly take your feedback into account to improve our ambiance. We're thrilled that you enjoyed the food and we hope to serve you again soon. Warm regards, Hard Rock Cafe - Times Square Management Team.
   

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6. G

   Gary

   Edinburgh1 review

   5.0

   Dined on May 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great evening meal in the heart of nyc. Server Nick was fantastic. Food and cocktails were great and portion size was perfect.
   

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7. G

   Gabriel

   New York City6 reviews

   4.0

   Dined on May 17, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   It was a good experience service was amazing as always !!
   

   Hard Rock Cafe - Times SquareResponded on May 18, 2025

   Thanks for visiting us, Gabriel! We're thrilled to hear that you had a good experience at Hard Rock Cafe - Times Square. It's always a pleasure to serve you, and we're glad to know that our service was amazing. We appreciate your feedback and look forward to serving you again soon. Thanks again for your kind words!
   

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8. C

   Chris

   Washington DC1 review

   1.0

   Dined on May 17, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   I had to prematurely end my dining experience at this location. With a reservation we had to await seating and once seated we sat 1 hour with beverages. I asked for the check to pay for the beverages and found dinner elsewhere.
   

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9. K

   Keisean

   Las Vegas1 review

   5.0

   Dined on May 17, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   First time at the Hard Rock Cafe was great experience. Had the Lionel Messi chicken sandwich, my fiancé got the chicken fajita food came out quick. Great music and left with a souvenir glass as well.
   

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10. R

    Rachel

    New York City3 reviews

    5.0

    Dined on May 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I was celebrating my 50th birthday that evening and Precious and the rest of the staff were brilliant. I’m a unity reward member and our party of 5 were all invited onto the roof overlooking Times Square. It was amazing and we all felt like rock stars. Thank you Hard Rock for once again providing an excellent experience.
    

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