Hard Rock Cafe - Times Square

4.2
2393 Reviews
$30 and under
American
Hard Rock Cafe is a global phenomenon with 185 cafes that are visited by nearly 80 million guests each year. The first Hard Rock Cafe opened on June 14, 1971, in London, England, and from there the brand has expanded to major cities and exotic locations around the world.
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Private Dining

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Safety precautions

Screening
  • Proof of vaccination required to dine indoors
What 2393 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.1
food
4.3
service
4.4
ambience
3.9
value
Noise · Moderate
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OT
OpenTable Diner
New York Area
3 reviews
Dined a day ago
Overall2food4service3ambience4

I was on an anniversary date with my girlfriend and the host never acknowledged it even though it’s clearly on the ticket saying anniversary. Only when we was ordering dessert that’s when the waiter actually asked us and he was kind enough to put candles in it for us. But upon being seated we was put at a table where the view was literally next to where they drop of the dirty dishes to be cleaned and the door was wide open to look inside. We was both very disappointed in the seating arrangement. The host should’ve clearly saw that we put a special occasion on the note saying anniversary and should’ve accommodated us in a better seat with a better view. It really makes me think twice now to coming back to this location.

c
claudiaw
1 review
Dined a day ago
Overall5food5service5ambience5

Live music was tooooo loud for dining time. Almost impossible to talk.

NY
vipNYCDiner
New York Area
18 reviews
Dined 3 days ago
Overall3food3service3ambience4

The food was mediocre, nothing special.

MM
MandyM
Philadelphia
1 review
Dined 4 days ago
Overall5food5service5ambience5

For my daughter’s 15th birthday, we went for lunch. The waitress brought her a sundae after lunch! It was all great! Fun and delicious!

AR
AngelinaR
1 review
Dined 6 days ago
Overall3food5service1ambience5

I came 30 min prior to my reservation and hostess didn't wanna sit us, or offer place at an empty bar.. very disappointing service

OT
vipOpenTable Diner
New York Area
5 reviews
Dined on September 12, 2021
Overall3food3service3ambience4

Demasiado ruido pero era esperado. Comida barata a un alto precio. Pocos empleados por lo tanto tienen una atencion impersonal. Pero es un hard rock tradicional como uno espera q sea.

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MC
MarcosC
New England
1 review
Dined on September 12, 2021
Overall4food4service4ambience4

Wanted a place for my little one (4 years old) to enjoy while dinning in Times Square, and I am glad I chose HRC.

A
Adrian
New York Area
2 reviews
Dined on September 12, 2021
Overall1food1service4ambience4

We ordered some chicken strips from the restaurant, and the strips looked like chicken nuggets and barely had any meat in them… very disappointed

OT
vipOpenTable Diner
Pittsburgh
12 reviews
Dined on September 11, 2021
Overall2food4service5ambience5

When I made reservation it stated need proof of COVID vaccination but no one asked. NYC commercial states same needed for indoor dining so I guess Hard Rock- Time Square does their own thing. But the worse was watching guy rub utensils to dry or remove water spots with cloth from crate of dirty dishes. Same place another guy grabbed and replaced cloth to clean tables. Gloved guy using broom and handle dustpan and back to setting up tables. Gloves are NOT GERM FREE!! Most waiters wore mask but saw 3 manager types without mask!! Hostess was very nice and waitress was efficient and very pleasant!!! We always go to Hard Rock when in NYC but not anymore!!!

OT
OpenTable Diner
1 review
Dined on September 11, 2021
Overall5food5service5ambience5

The service was great we loved Jessica

OT
OpenTable Diner
1 review
Dined on September 9, 2021
Overall5food5service5ambience5

Gracias por el regalo de aniversario

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OT
OpenTable Diner
New York Area
1 review
Dined on September 5, 2021
Overall2food5service1ambience5

Rude stadf

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i
ivettem
1 review
Dined on August 21, 2021
Overall5food5service5ambience5

Excellent service, Our hostess, Sergio was very amable with the service. We was a party of 8, and he had patience with us.

The music, food, was fabulous.

OP
OswaldP
1 review
Dined on August 21, 2021
Overall5food5service5ambience5

Great experience and great service. The staff was extremely helpful with great positive attitudes.

E
Edtu
New York Area
2 reviews
Dined on August 20, 2021
Overall5food5service5ambience5

Dave our server did a wonderful job and has a great personality

OT
OpenTable Diner
1 review
Dined on August 16, 2021
Overall4food4service4ambience4

All was good all servers and host were very kind and on the ball! Great experience overall.

T
vipTessa
Richmond
20 reviews
Dined on August 16, 2021
Overall5food5service5ambience5

Shakima our wait person was amazing. She was courteous, pleasant & always had a smile on her face. The food was delicious, as always. The ambience was perfect. I enjoyed looking at all the memorabilia. I have been visiting this HR since 2009 & each time I find even more to love. I cannot wait to return. Also, the gift shop personnel were helpful.

r
robertop
1 review
Dined on August 15, 2021
Overall1food1service2ambience5

Hambueger Cero
Beaf cero
Make people a favor change your chef.

KM
KristineM
1 review
Dined on August 14, 2021
Overall5food5service5ambience5

We were seated quickly and the food was perfect. The water was great. I haven't been in years and I was glad to see it was just as I remembered.

KG
KalseyG
1 review
Dined on August 13, 2021
Overall5food5service5ambience5

Hard Rock Cafè is the perfect place to celebrate a birthday. The waiters can all sing "happy birthday" with a very good voice.

AN
ANGIE
Atlanta
1 review
Dined on August 13, 2021
Overall4food2service5ambience4

Our food was brought to our table late so it wasn't hot but our waiter was great! He gave us a free dessert to share. The menu was limited but we are in a pandemic so we made the best of it.

LC
LisaC
New York Area
2 reviews
Dined on August 12, 2021
Overall5food5service5ambience5

Fun night in the city for a 16th birthday! Highly recommend!

M
Mike
1 review
Dined on August 11, 2021
Overall1food1service1ambience4

The worst service I have ever gotten from the server. He was very rude. We always substitute the fries for a side salad and this waiter said it is a 5 dollar extra charge for this substitution (lied). We did not substitute because of what he said. Before sitting at our table, the hostess had told us if we sign up for the rewards, we get a free dessert. There was also a big sign on the table that said free dessert when you join Hard Rock rewards. So we did this and ordered the cheesecake (the least expensive dessert on the menu). Then, when we asked for the bill, we showed the waiter that we signed up for rewards and wanted to redeem the free dessert. He rudely responded with no the dessert is only the sundae (even though there is no sundae dessert on the menu). He refused to honor the free dessert so we asked him to get the manager. The manager came and said yes we can get the free dessert. The waiter had lied to the manager to cover himself that he misunderstood us about the free dessert even though previously the waiter had told us no three times. The manager also told us we could’ve substituted the fries with a salad at no extra charge. Would never go back or recommend this Hard Rock Cafe to anyone after this horrible experience I had.

RC
RClark
1 review
Dined on August 11, 2021
Overall1food1service1ambience1

The server was so unbelievably rude we left after trying to order. I’ve never had a worse experience.

NI
NotImpressed
1 review
Dined on August 10, 2021
Overall2food2service5ambience3

We couldn't hear each other across the table as it was super loud music. The wait staff should all have ear protection.

Prices were ridiculous - $20 for a veggie burger. Not impressed.

MH
MattH
1 review
Dined on August 9, 2021
Overall4food3service5ambience4

The staff were all very nice and the food was really good. I liked that both me and my daughter had a good time.

JB
JoannB
1 review
Dined on August 8, 2021
Overall3food3service5ambience5

Very expensive for the mediocre food but it's the hard rock in nyc so everything is way overpriced. Only went bc it was my daughters request for her birthday. She agreed it wasn't worth it. Waitress was lovely.

OT
OpenTable Diner
1 review
Dined on August 7, 2021
Overall5food5service5ambience5

It was a satisfying experience

RC
RandalC
1 review
Dined on August 6, 2021
Overall5food5service5ambience5

Excellent service, food, and atmosphere, music Dj was jammin.

SY
StephanieY
Orlando
1 review
Dined on August 6, 2021
Overall4food4service5ambience4

Our server David was fantastic! So fun and easy going.

OT
OpenTable Diner
Columbus
2 reviews
Dined on August 5, 2021
Overall2food1service3ambience3

We had to send our food back three times for over cooked and cold and drinks two times for being flat. We were then charged for a alcoholic drink that we didn’t even order.

LA
LeslyeA
1 review
Dined on August 4, 2021
Overall5food4service3ambience5

The food was excellent and it’s always a good idea to listen to rock while eating.

A
Alicia
New York Area
4 reviews
Dined on August 4, 2021
Overall3food3service2ambience5

We were greeted and seated right away by very friendly staff. Once we got downstairs I lost reception so make sure you get the WiFi lol. Our server wasn’t really friendly but we tried to make the best of it. Our food was brought out and my son rcv’d the wrong meal and both burgers we ordered were over cooked (we were asked how we would like it cooked when ordering). When my husband was dissatisfied with his meal and told the waiter he would like something else her unfriendly demeanor took a turn for the worst & we were practically ignored until it was time to pay. The burgers we had (we got two diff kinds) we’re definitely not worth the $20 price tag. The nachos & wings however were amazing! We also really enjoyed the way they sung happy birthday to our daughter. Despite the dissatisfaction with our burgers and waitress I would return and order something other than the burgers.

JM
JohnM
New York Area
1 review
Dined on August 4, 2021
Overall5food3service5ambience5

Was great. Awesome memorabilia sound the restaurant.

CR
CarlaR
1 review
Dined on July 30, 2021
Overall5food5service5ambience3

Music was way too loud! Couldn’t even talk to the person next to me. Food and service was good.

OT
OpenTable Diner
1 review
Dined on July 29, 2021
Overall3food3service3ambience5

Salad was brought without dressing. Took more than 5 minutes to get some dressing

p
paolat
1 review
Dined on July 29, 2021
Overall4food5service5ambience4

excellent service, always attentive so that I did not miss anything

OT
vipOpenTable Diner
New York Area
6 reviews
Dined on July 27, 2021
Overall3food4service2ambience4

En este viaje ya hemos ido 5 veces a cenar, y siempre ha estado súper bien! Pero esta vez, la atención fue muy lenta, hubo mucha espera y confusión en los platós y finalmente nos trajeron la cuenta de otra mesa, y la espera se hizo muy larga. No es costumbre que pase esto, pero realmente esta vez así fue. Lo que también hizo que la comida no esté óptima, quizás tenían mesas muy grandes que les demando mucho tiempo. Pero la comida no vino caliente como de costumbre.

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WN
vipWayneNYC
New York Area
19 reviews
Dined on July 27, 2021
Overall5food5service5ambience5

Glad to see Hard Rock Cafe Times Square reopened and busy! Food was delicious (I had the pulled pork sandwich) and service was great. Hard Rock always has a fun and lively atmosphere with great music and with videos playing.

LB
LisaB
1 review
Dined on July 26, 2021
Overall5food5service5ambience5

Server was great and very friendly. Appetizers and meal was perfectly spaced out.

FAQs

Hard Rock Cafe - Times Square is rated 4.2 stars by 2393 OpenTable diners.

Hard Rock Cafe - Times Square does offer gift cards which you can purchase here https://onelink.quickgifts.com/merchant/hard-rock-cafe/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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