Hard Rock Cafe - Times Square

Hard Rock Cafe - Times Square reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Kate

   Atlantic City2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience!!!!!!!!!!!!!!!!!!!!!!!!!!
   

   Is this helpful?

2. K

   K

   New York City1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service! The food was very good! It was Mother's Day when we are there and the waiters were giving the mom's a flower - nice touch!
   

   Is this helpful?

3. C

   Chris

   London8 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 2

   This particular Hard Rock Cafe fell short of my expectations, especially for its location in Times Square. The decor felt dated and tables looked tired and dirty/sticky. The idea of having various staff attending to our needs has never been an issue but this time, felt really impersonal. As for the food, I wasn’t impressed by the quality.
   

   Hard Rock Cafe - Times SquareResponded 1 day ago

   Hi Chris, We're truly sorry to hear that your experience at Hard Rock Cafe - Times Square didn't meet your expectations. We take pride in our decor and service, and it's disappointing to know that we fell short this time. We're also sorry that you found our staff to be impersonal. Your feedback is very valuable to us as we continuously strive to improve. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

   Is this helpful?

4. H

   Heather

   Washington DC1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hard Rock in NY was welcoming and the service was top notch.
   

   Is this helpful?

5. L

   Leslie

   Orlando1 review

   3.0

   Dined on May 7, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Just ok. Expected more ambiance from a HRC and food was disappointing, bland and Luke warm. Very very nice waitress though !
   

   Is this helpful?

6. D

   Diane

   New York City1 review

   5.0

   Dined on May 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great choice for early dinner for small group visiting from UK. Fresh food well prepared and satisfying didn’t have room for dessert.
   

   Is this helpful?

7. D

   Dale

   Edinburgh7 reviews

   5.0

   Dined on May 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing premises and memorabilia, great food and service!
   

   Hard Rock Cafe - Times SquareResponded on May 7, 2025

   Hi Dale, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the food, service, and the amazing premises at Hard Rock Cafe - Times Square. We strive to provide a memorable experience for all our guests and it's great to know we hit the mark with you. We appreciate your feedback and look forward to welcoming you back soon. Best, The Management Team
   

   Is this helpful?

8. J

   Jane

   London2 reviews

   2.0

   Dined on May 6, 2025

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 2

   My low marks are the meal was ruined because the air conditioning was far too cold. It was like a fridge. We did let the waiter know but nothing changed.
   

   Hard Rock Cafe - Times SquareResponded on May 7, 2025

   Thanks for the feedback, Jane. We're sorry to hear that your meal at Hard Rock Cafe - Times Square didn't meet your expectations. We understand that the temperature was uncomfortable and we apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our service. We hope to serve you better next time. Best, The Management Team
   

   Is this helpful?

9. P

   Paul

   New York City1 review

   1.0

   Dined on May 5, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   We arrived and were seated promptly. After around 10 minutes of waiting for somebody to offer us a drink, we were approached and were asked if anybody had taken our order yet; when we said ‘no’, the waitress said it was because we arrived on a shift change and that nobody would take the order because this section was closed. She kindly moved us to another area. In the new area, we waited another 5 minutes before being served. The starters arrived within 5 minutes of being ordered… a little too fast for my liking, especially when food is supposed to be cooked to order. Whilst we were halfway through these, 2 main courses arrived that we had to turn away because they weren’t for us… and we were currently eating. Once we had finished, like the moment we finished, our actual mains arrived. I questioned this and said that we’ve literally just finished and still had the empty plates on the table but this was met with stern looks and a rude ‘do you want it or not?’ response. The waiting staff were mostly stood around the room talking to each other; we had a group of 6 stood to our right just chatting the whole way through our meal and it was extremely awkward and off putting. Then there was the volume of the music… really difficult to hold a conversation. Then there’s the really random mariachi band that walked round the room playing at different tables… they were awesome but soooo loud and everybody just stood around taking photos and videos that we will have featured heavily in because our table was just plonked right in their way… We’ve been to various Hard Rocks around the world, including the likes of Rome, Lisbon, Tenerife, Manchester etc… we thought Times Square would be the best but it’s by far the worst one overall. We are sure to never return to this one again.
   

   Hard Rock Cafe - Times SquareResponded on May 7, 2025

   Thanks for the feedback, Paul. We're sorry to hear about your experience at Hard Rock Cafe - Times Square. We apologize for the service you received and the lack of timely service you experienced. We understand how frustrating it can be to wait for your order, especially when you're on a busy shift. We're also sorry for the noise level and the inconvenience caused by the mariachi band. Your feedback is invaluable to us as it helps us improve our service. We hope to have the opportunity to serve you better in the future. The Management Team
   

   Is this helpful?

10. L

    Leslie

    New York City4 reviews

    5.0

    Dined on May 3, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We always have such a wonderful experience at this location. The food and service was terrific!
    

    Hard Rock Cafe - Times SquareResponded on May 7, 2025

    Hi Leslie, Thank you so much for your wonderful review! We're thrilled to hear that you always have a wonderful experience at Hard Rock Cafe - Times Square. We're especially pleased that you find our food and service terrific. We strive to provide our guests with the best dining experience possible and your feedback affirms the hard work we put in every day. We look forward to serving you again soon! Best Regards, The Management Team
    

    Is this helpful?