Surprised a friend for birthday party. Server was super cool

Took my son and 8 friends to celebrate his 10th birthday, they loved it - we had excellent service, food and they went over the top to accommodate us. Super fun night!

I had a Chicken Ceasar Salad. The chicken was cooked to perfection. The manager B.C. came and checked on us and I absolutely loved his energy! He made the experience that much more enjoyable. I will definitely be returning to this location!!

Awesome service from Carissa outstanding management here great conversation from the manager David I couldn’t ask for better service

Brought a friend to the restaurant for a birthday! They had a wonderful time and will be back!

Very good service and good food. Expensive due to cost of upkeep. I can understand why.

Came here with 11 family members to celebrate my daughter’s 14th birthday. Burgers were tasty and huge. Very loud, my infant son was definitely overwhelmed but fun for older kids.

We always go to hard rock whenever we travel and this is by far the worst hard rock we have ever been to. The restaurant was freezing as was the food when it was finally served. The server took my partner’s plate and started asking us if we wanted desert whilst I was still munching through my cold fries it was super annoying, he came back two or three times as well. We wouldn’t hurry back

The host was wonderful and so was our server.... Hubby and I love Hard Rock

We came to SF to celebrate the 15th birthday of our son. We choose the Hard Rock Cafe in San Francisco. It was the pearl on our trip.
We enjoyed every minute. The amazing atmosphere, very clean, yummy food and great staff, Joel was so nice and friendly. All mentioned above is under great management of Steven Dandurand, who personally came to greet us.
We are glad to recommend Jumbo combo (for 3+ people), Steak salad, amazing cocktails (especially Hurricane) and sure the best in SF cheeseburgers.
We want to say BIG THANK YOU to Steven and Hard Rock Cafe team, you did our celebration unforgettably!
Lora&Paul

Dinner at Hard Rock was great. I ordered fajitas that were wonderful. Staff was very friendly and helpful. Luis the manager came up and asked how we were doing. We told him that everything was fantastic.

Súper bowl. Mala atención. Baños en pésimo estado y muy sucios.

Super Bowl Sunday. If I knew how bad the tv situation was here I would have never watched the game here. I’m a huge Niner fan and my party and I asked to be seated else where since no one was there yet and all tables empty. First come first reservation right. He could have accommodated us but didn’t. So we missed high lights and good plays since people are passing by constantly in front of the only screen in our view. Then my party had to stand the second half to watch a tv that was on a wall next to us but we had to stand to watch it for hour and half. Did the manager do Anything to make us happy when I let him know of our disappointing. No he didn’t he didn’t even try. I will never come here again or recommend next time I’ll go to one or the other fine dining’s on the pier

Absolutely enjoyed eating here food was delicious and portions are good, especially the bbq combo. Our server Terrance was very attentive and got our food to us fast. The manger B.C. was also a very pleasant person who greeted us as we walked in. A must when visiting Pier39.

The cow boy steak was the best I loved the food there.i plan going back in next couple days.my server Terrance was the best helpful and a delight to be around. The manager B.C. was also very pleasant.The food came out fast. Highly recommend to all my friends and family.

Absolutely loved our dining experience at Hard Rock San Fransisco! Meal and service was excellent

Had a great experience. My server Mysti was the best waitress I’ve ever had in San Francisco. The manager BC was amazingly funny and kind. Best dining experience ever. Great music. Will definitely recommend.

Best place ever great service the vibe is awesome food was great all around win

Fast Service and good times !

Great service and delicious food!

Definitely recommend this place, excellent service and the food is delicious.

I want to say to our waiter Sebastian, he was friendly and very professional

It is best to make a reservation if you have a family of 4 or more. We were seated within 5 minutes by making a reservation. We visited on Saturday around 2pm and it was busy.

Wir bekamen einen Platz in der hinterletzten Ecke, obwohl genug frei war. Bedienung war etwas genervt, Tische waren dreckig, Essen war kalt.

Nicht berauschend.
Service brauchte einige Zeit für die Getränke, kein Service für Kinder der in anderen Hard Rock Café geboten wurde...

Für den Preis leider nicht zu empfehlen

Awesome ambiance, really liked the place. Awesome staff.

Very loud. We made a reservation for 10pm for 4 and they made us wait almost 30min to get our table. We had to wait in a line for it cause it wasn’t ready. The sever took our order and the food came out before the drinks. I understand it was busy and for the most part she was a good server. But the restaurant was ready for new year eve.

Waited in line for about 45 to get in even though we had a reservation. The staff who greeted us was incredibly rude. Took over an hour to get our check let alone have her bring it back to us. Food was not worth what we paid. Will not be going back.

Very very good .....

New Year’s Eve dinner before the fireworks. Generally good but expensive for what you get. I ate at very good restaurants in San Francisco for two thirds of the price.

Brilliant food was really good. The kids enjoyed the food too. There was a singer on he was really good made the experience better

We got there and the first thing they said was “you only have an hour to eat “ cuz it was a busy night it was 5:30 and they didn’t say happy New Years or nothing it was supposed to be an awesome net years eve with my kids unfortunately we left sad

Unfortunately I am using crutches at the moment due to a fracture. Waiter barely acknowledged that we arrived for our booked table. Left us waiting around standing for 10 mins before walking us around to a table, asked for a booth as its more comfortable for my situation, denied as they didnt want to give me bad service? Then they sat another customer there. Our waiter took a further long time to come and greet us . Then the music was turned up and we couldnt hear ourselfs talk. So we left without ordering food.

The server was weird, and not very good, and the food was awful. Out of all 5 meals our party ordered, the only thing that was any good was the burger. Even the nachos and coffee weren’t good. It was a total and complete waist of $169.00! Very over priced for poor food and service.

Our host at the front door was very friendly and accommodating. Our waitress Misty was fantastic! 5 Stars all around! She made my birthday extra special! She deserves positive recognition and an extra special bonus! You’re super lucky to have her on staff! 🥳🎂🙏❤️😊🎸

Went there with reservations at 5:45, waited 10 minutes in line to say they can’t find my name even though the app said we were already dining. Didn’t get seated until 6:30 and spoke with the manager and he tried saying we were late so our reservation got “bumped” til 6. Said he needed time to find a table. Worst experience ever. Definitely complaining to higher management.

Great location on Fishermen’s wharf. The only bad thing was that we got seated on a table right in the middle of the restaurant which wasn’t very quiet and it was quite drafty with the doorway. We asked to be moved to a quieter table and less drafty and got moved only two tables away from out original table when there was loads of empty tables around. When asked why we couldn’t move further we were told they were all booked but by the time we had eaten our meal, there were still loads free. The waiter was good and food was tasty but the table location and service on that particular issue spoilt our experience.

Love the fajitas:) service was superb and our waitress was so friendly and professional.

I made the mistake of needing to go to the bathroom. The bathroom was so filthy I thought i was in a 3rd world country. Simply amazed that a ‘supposed’ well known brand would allow such poor operational management (ie extreme lack thereof) in such a high profile location as SF. Other issues existed such as a seriously melted milkshake spoiling the experience, unnecessarily long wait to get someone to remove our plates (after 30 minutes I had to flag the floor supervisor, then wait another 30 minutes for the check). Was going to sign up for their rewards program, but definitely changed my mind after this experience.

Poor service but in fairness Understaffed on Xmas day - waiter pushed for £45 tip even though we had to go and find him for a drink AND we NEVER got a dessert menu so gave up!! Otherwise not bad🙂