Hard Rock Cafe - San Francisco
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Breakfast with Santa
Get your ticket for December 14 and enjoy our unlimited breakfast buffet & receive a picture with Santa, decorate a festive donut, holiday story time & more! *Limited seating available. Purchase tickets in advance: https://bit.ly/34cuGUj
Terms and Conditions:
Valid For: 1 - 20 people
Starts: December 14, 2019
Ends: December 15, 2019
Availability: Sat 9:00AM-12:00PM
Acoustic Breakfast with Free Parking*
Breakfast turned up with some beats! Join us daily for a free acoustic performance during breakfast from 9:00 am - 11:00 am. From omelettes, to french toast, to chicken and waffles, there's something to satisfy every hearty craving! *We offer complimentary parking validation for 1 hour!
Terms and Conditions:
Valid For: 1 - 20 people
Starts: September 20, 2019
Ends: September 21, 2118
Availability: Sun 9:00AM-11:00AM
Christmas Eve Special Menus & Offers
We are open on Christmas Eve! Enjoy delicious food and merriment this holiday!
Tuesday, December 24, 2019
Christmas Day Special Menus & Offers
We are open for Christmas! Enjoy good food and merriment in the cafe during this holiday!
Wednesday, December 25, 2019
New Year's Eve Special Menus & Offers
Live music from Roem 5 pm - 7pm and DJ William Stokes 7 pm - 10pm. Special New Year's Menu. Purchase tickets here - https://bit.ly/2oaxCRz
Tuesday, December 31, 2019
We enjoyed the experience, but it lacked atmosphere compared to other Hard Rock cafes that I have been to.
For a Hard Rock - this place didn’t meet up to the service levels I have come to experience - worst thing was going to the restroom and one of the servers comes in uses the facilities then doesn’t wash their hands!!! Not great
We are very dissapointed with the visit. We had pre booked Thanksgiving dinner. At the table we were informed that they were out of Thanks giving meal. This maybe was our chance in life to try this dinner when we live in Europe. We got a reduced rate which we approcite but we would rather had the turkey.
We went for Thanksgiving dinner. We had placed a reservation on November 4 and even confirmed it a week before. However, when we arrived we were told that they would have to split us up into a bunch of different tables because they weren’t expecting a huge turnout on Thanksgiving. We told them we would rather be seated as a family since it is a family holiday. The host warned us that we would probably have to wait 45-1 hour and obviously we were frustrated because usually reservations don’t wait longer than 15-20 minutes. The manager kept giving us excuses as to why it wasn’t their fault when it clearly was. Overall, horrible experience and do not recommend.
The food was great, and I know HR is all about music and music history....but you still want to be able to hold a conversation with your party. The noise level was extreme.
Food was delicious but it was not as hot as it should have been. I think it had been plated up and left on the side before being served
Sat down, didn’t get asked if we wanted a drink for at least ten minutes. We then ordered a bottle of Rose which I saw sat on the side of the bar for at least a further ten minutes.
I then ordered the impossible burger; a meat free patty which tastes like meat. I understand that this is the concept, however, for a vegetarian when just named as a vegan patty this seems quite ridiculous and it tasted vile. I also noted that there was no ‘non meat tasting’ burger on the menu.
Then sat with our dirty plates in front of us for at least 25 minutes whilst we finished our drinks and they were still there when we paid the cheque.
Would never reccomend and will certainly never return
Great service!!!! Our server was fantastic!!!!
Great experience. Reed was our server and she was attentive and friendly. It was loud but it is a Hard Rock Cafe so what do you expect! We will be back next time we are in the city.
Server, Redd was so sweet!
We had a family gathering after an event. The whole experience was phenomenal. We really enjoyed it.
Great place!! Everything was perfect and we would love to come back!
In town for a conference.
Our waitress was really kind, awesome customer service! The food was also delicious. The biggest thing I noticed for this busy area is that the wait time was very short— which was nice! Definitely recommend coming here!
The bartender KJ was amazing, fast and attentive. The manager BC came to my table, took care of all of my needs and was very charismatic and kind.
Once we finally got the table for 14 that we had reserved on opentable, everything went smoothly...There was some mixup and evidently the manager wasn’t there on Saturday evening (!!!!!). They made up for it by giving us large trays of h’oerves, so all was forgiven...service was good...atmosphere was fine...yes, I would go again...
The experience at the Hard Rock is fun and the memorabilia is wonderful to see but it is still a chain restaurant with chain restaurant food. With all of the amazing restaurants in SF, I'm sorry to say that the Hard Rock would be way down the list.
Nachos are fantastic, the location great for tourists
Good food, great service from Carissa, and just what we needed.
Poor service, poor food, atmosphere not good, Servers bring other people’s food to us, bringing main courses before starters finished. A starter is a starter which you eat before your main course not with it
Service was horrendous. Food was terrible. I’ve eaten at dozens of Hard Rock Cafes all over the world, real disappointing experience.
Made a reservation here for my Boyfriend birthday. The server never came to the table to offer even drinks after waiting almost 10-15 minutes. Made notes on the reservation that it was my bday birthday. Requested booth and it was declined. Even better as I was walking back to my seat a random server asks “looking for bathroom” no I’m looking for service.
The beginning of our dining experience did not start off well. I had made notes that we would like to request either a booth or an corner/ end table. The host/hostess did not read the notes on the reservations and sat us in the middle of the dining room. I had asked the host than if we could have a booth since we saw 2 booths open. He went back to ask the person running the books for the nite and she said it was fine. We we're seating at the table we finally requested for. The rest of the experience went very well. Johan was our server and very polite and responsive. He did get our order to our liking. On top of that after we we're done he asked me if i would like my birthday dessert. I said yes that would be great.
He did all the right things and made the dining experience a great one at hard rock sf. I would request for Johan in the future. He did not make you feel like you had to leave by dropping the check early. He waiting till we were completely done.
The only issue we had with our dining experience was with the host stand. I had been a hostess for a years. We we're always reading the notes on the reservations and letting the guest know ahead if we could not grant that request. It is all about being detail oriented.
This was our son‘s 13th birthday, and he special requested we go somewhere fun like hard rock in the city. So we booked the reservation through open table and when we arrived we’re pleasantly surprised to see our table was ready and they knew about our sons birthday. I couldn’t believe how friendly the staff was in coming to greet us and wish him a happy birthday. Even the manager came over to wish him a happy birthday and asked what type of music he would like to hear. We ordered chicken wings and they were awesome. Our kids were super happy with their meal and we enjoyed ours as well. It seems that the perception of a chain restaurant is average quality and service. That is flat out not the case with hard rock in San Francisco and we will continue to make this a special destination for our family.
The lady welcoming us was not polite, told me I couldnt get a table for 14 until everybody was there, even we were 9 and would have to wait for 15 min. After all told me to come online and book a table, but 10 ppl would be the limit. Food ok. Never coming back.
Great restaurant direct at Pier 39. Very nice service and great food. Nice ambiente and good music while eating.
Benjamin from Austria
We arrived about ten minutes before our reservation to check in. The host mentioned our table wasn’t ready and come back at the time of our reservation. I walked to the restroom and noticed the dining room was half empty. At our reservation time we were sat at one of the tables that was empty the entire time. We ordered the hurricane and mojito. Both had very little alcohol and not worth the money. The burger and Cobb salad were great. A bad first impression and overall just okay.
It was mine and my partners first time in San Fran and being from the UK we were unsure of what to expect. We have visited multiple Hard Rocks around the world and this one has become one of our favourites! Super welcoming and friendly team, refill drinks with speed and the food was incredible! Thanks so much for making our first day in San Fran so memorable!
Very poor service. Less than average food. Disappointing.
We love having dinner at the Pier 39 Hard Rock. We usually come here for the special ocassions; this time we celebrated my wife’s birthday. Booking the reservation with Open Table is super easy, and Hard Rock always gets our table very promptly. Service is excellent and the food is amazing. We had hamburguers and fajitas, all perfectly cooked. All waiters are super friendly. We also like going to Hard Rock when we have out of town visitors, as it is coveniently located in Pier 39. We will definitely come again and we totally recommend it!
Thank you it was great. They were on time and always refilling our drinks. Service was Great
We reserved our last night of our westcoast roadtrip for one of our favorite restaurants: the Hard Rock Cafe, this time at Fishermen’s Wharf in San Francisco. We were not disappointed: great attentive staff, amazing food (we tried the local burger - definitely recommended), and an awesome location right at Fishermen’s Wharf! We hope to come back to San Francisco and this Hard Rock Cafe soon!
We were a party of 10 that were visiting from Canada to celebrate two birthdays and upcoming nuptials (here in San Fran in two days).
We had so much fun. The staff stopped by to be sure we were well taken care of. The Manger came by to say Happy Birthday and bring us a bottle of cheer to celebrate with.
Super nice people. Lots of fun. We were a rowdy bunch and this was the best place to enjoy the evening.
Excellent service, fantastic atmosphere and delicious food as usual.
I found the staff especially Javier our server, to be engaging and attentive. Loved it x
We had a lovely meal at the Hard Rock Cafe in San Francisco. Shane, Foggy and the rest of the team provided excellent service and the food and drinks were great. Would definitely return.
24 karat burger was amazing. It was delicious. My husband and I was celebrating my birthday and the manger named Shane came to our table and wish me a happy birthday. He was very friendly and good customer service. Thank you very much for my special night.
Took my son to Hard Rock for his 5th birthday while in San Francisco last week and it was the best dining experience of my 23 day US trip. The service from every staff member we encountered was fantastic. Everyone made a fuss of my son and he had a fantastic birthday experience. The manager came and greeted us once we were seated and then circled back after our meal to ensure everything was acceptable which was a great touch. I've eaten and Hard Rock Cafe's all around the world and the food was exactly as expected, which is always good. The cocktails were delicious too!
I highly recommend this restaurant and will be returning for sure when next in town.
Service was terrible. The waitress treated us like trash because she wanted to close the bar. We just asked for some refil on our beverages and she gave us a large container full of soda in a very bad behavior. She also gave us the wrong meal. Totally different then the ones we ordered and she couldn’t change because the kitchen was closing.
Good food, great atmosphere and lovely cocktails. Waitress was very friendly and kept us updated when our food was taking a little while longer than expected.
Booked Hard Rock Cafe through opentable, place was brilliant and the food was excellent, we met the manager and waitress redd was excellent, always checking up on us asking if everything was okay, highly recommend hard rock at pier 39