Hard Rock Cafe - San Francisco
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The waiter we had was slow and looked confused, the food delivery people didn’t know where the food went and would just go to each table asking if this was there food. They also didn’t have 2 high chairs, they only had a couple to begin with. Not the best service on a seemingly steady day.
We were seated quickly and customer service was excellent despite being very busy!
Shane was amazing. He greeted us upon arrival and continued to check on us throughout the Sunni g experience
Food was great, music (what we could hear) was good. Unfortunately the person seating us wasnt the best when we first arrived. Tried to sit us in a cramped table between two large, loud parties. Ended up sat out in a conservatory type area. Waitress was great when getting the food and drinks and was very friendly
The service was wonderful and the kids loved their pizza, and the really cute plates their meals were served on. Unfortunately both my husband and my burgers were just OK. Charred on the outside but not quite cooked to requested temp in the middle and served like warm.
Overall the restaurant is awesome. Our food was very good except my husband ordered a Rib Eye steak and said it had alot of fat and he was not satisfied. He didnt want to complain.
Our waiter was the best.
Great service, great food and fun environment! We had a large party and celebrating 2 birthdays and had a great time!
Despite the place being very quiet as far as the number of customers were concerned we were seated in the conservatory area of the restaurant. No big deal? To clarify the main restaurant area has the usual ambience of a Hard Rock Cafe whereas the conservatory area was sparse, the lighting was bright, it was cold and had the feel of a canteen. Very disappointing and nothing like the Hard Rock Cafe’s that we have visited in the US and across Europe.
Its a great place to have fun and drink. I don't like the location its in. Too many people around. Its original location, off of Sacramento street was better.
Excellent service ☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️
Lovely customer service. I love the settings of the place, not too much noise. Overall I loved it.
We had a very large party of 21 people and the service was excellent!!
Excellent service !!! Our lady waiter Hanna was awsome ; courteous, Davy and brought us greatest ice cream 🍨 Bowl we ever had 👏 Hanna is fantastic !!! 🎩💫
The best restaurant in all California. Love it!!! The most perfect service 100% recomended
Visited on a Tuesday night. We’re sat instantly. Service was great. Manager checked in. There was a live singer which was awesome! Food was fast and delicious. Would return.
I’ve been to my fair share of Hard Rock Cafes so When i go i hold them to a pretty high standard. The Cafe on Pier 39 did not disappoint! 10/10 for exceptional service and food.
Celebrated our sons birthday and had a wonderful time! Staff was accommodating and management was superb!!
Great food, good people, awesome SF vibe.
Everything you would expect from Hard Rock, great burger and service
Very friendly staff and a great location on Pier 39. Nice place to stop in for a drink on the patio.
The restaurant was big and quite cold. Not many people were eating there so it was noisy without much ambiance. The food was okay.
It was a new year’s eve dinner with family and I had a reservation for a certain time since few days! however, we to wait their for 1 and a half hour to get the table. Also, after waiting for a long time we went and sat at the bar and tried to order few drinks with some finger food as servers were serving food at the bar but my server completely denied ordering food for me, which was so rude and not fair! So lot of management issues were there and I was feeling sorry for them since they were over booked. But once we got the table it was good with great music!
Soy de concurrir mucho a los Hard Rock, pero en este caso fui a pasar la noche de año nuevo, La cual teniamos reserva para las 9.30 pm. Llegamos 9.15 pm, y vimos que habia muchisima gente sin entrar. No nos sabian confirmar a que hora ibamos a entrar, ya que habia gente que estaba esperando hace una hora y media. Terminamos ingresando al salon a 10.45 pm. Lo cual tuvimos que comer muy rapido para poder llegar a ver a las 12 el show de fuegos artificiales. Me encanta Hard Rock pero en este caso fue desastroso el servicio, ya que ingresamos mucho mas tarde del horario que teniamos RESERVADO.
Very busy for New Year celebrations but well looked after once seated. Great music, good food and drink.
Our experience was excellent just because of the customer service provided by Noah (our waiter). He was very helpful, nice and always with a genuine smile. The server at the bar in contrast, was rude and provided a terrible sevice. I asked for coffee and she left the cup of coffee and left (no spoon, no sugar, cream, nothing). Another gentleman came to ask us if we were doing okay and brought what I needed. He was very respectful with a very nice personality.
Very dissatisfied with the experience. Over priced and poor service! Will not return.
Great experience! After using open door the restaurant manager came by the table and welcomed me by name. Definitely a value plus to have people greet you by name.
Waiter was so sweet and everything was tasty. But waited over an hour for food - too long!
Service was really nice and friendly, and relatively quick. Burger was OK, but nothing special; the fries were not fresh. Overall, over priced for the quality served.
I dont understand why in this day in age a server would take me credit card away and out of my sight to pay the bill and then come back and ask me to sign - hard rock need to get with the times and start using chip and pin machines that are brought to the table. So rediculous taking a person's card out of their sight - should never happen but apparently america needs to catch up with Europe in this area because it happened on numerous occasions in San Fran.
La cuisine servie ne vaut même pas le niveau d'une cuisine industrielle de collège.
Le pain du club sandwich était sec, les frites surgelées pas cuites...
Les nachos, de vulgaires chips agrémentés d'un échantillon de fromage et la sauce guacamole était immangeable.
Le HRC San Francisco n'est plus ce qu'il était : juste un attrape nigaud et un attrape touriste et nous l'avons vu décliner au fil des années
Un lieu à éviter à tout prix désormais ...
Our experience was more than disappointing, it was Christmas Day we had been travelling all day we had booked Hard Rock Cafe as we thought the kids would enjoy. It was quite busy but plenty of servers, after ordering we waited half hour and noticed that all the tables around us that came in after us had food and we hadn’t so went to find someone to ask where our food was couldn’t find our server. 5 mins later our server came and told us there had been a mix up in the kitchen. 10-15 mIns later our food came out, however my wife s food was cold mine and my kids were luke warm however were too hungry to send it back so just ate the food. My wife told our server that her food was cold so he took the food to replace another 5-10 minutes past when her food came out and it wasnt what she had ordered and still wasn’t hot at this point we just wanted to leave as we had finished our food and kids were tired so just paid the bill and left without my wife having food, it spoilt our Christmas Day a bit and first experience after arriving in San Francisco
Would have expected better experience overall
I hv been to LA, Las Vegas n San Francisco Hard Rock Cafe for my vacation in Dec 18. The service in LA n Las Vegas was good but in SF I really feel disappointed in their service n attitude of the staff. I will not go back to SF Hard Rock Cafe n also will not recommend friends to go there.
We had dinner with our family on Christmas Eve. They had a special menu serving prime rib, which was good. You also were able to order from the regular menu. The service was great!
The hostess said my reservation wasn’t on the list
Our waiter really took care of us and gave my daughter one of his collector pins as we were leaving. One of the best experiences there!
Loved our server. Made dining out for my daughter’s birthday with a handful of a 3 year old tagging along by myself.
My family and I, we love Hard Rock Cafe!
Was a great thanksgiving dinner you served. It tasted great.
Nice family Thankisgiving dinner at Pier 39 while on vacation, friendly staff and a great meal.