Hard Rock Cafe - San Francisco

4.1
81 reviews
icon/ic_price_rangeCreated with Sketch.
$30 and under
icon/ic_cuisineCreated with Sketch.
American
San Francisco is well known for its ground-breaking music scene, with a number of local bands that made it big such us: Santana, Grateful Dead, Journey, Sly and the Family Stone, Metallica, Primus, Chris Isaak, Faith No More, Third Eye Blind, E-40, Tupac, Green Day, Blackalicious, Rancid, AFI, Dead Kennedys, Lindsey Buckingham, Doobie Brothers, Too-Short, and more. Our mind-blowing memorabilia collection featuring music’s greatest talents is something you just have to see in person, while also going in for a taste of great food and drinks that will give you the time of your life!
avatar copy

Private Dining

Book your next event with us

View details
What 81 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.0
food
4.1
service
4.0
ambience
3.7
value
Noise · Moderate
76% of people would recommend it to a friend
5
4
3
2
1
Sort by
Newest
Filters
MB
Seattle
2 reviews
Dined 4 days ago
Overall 3food 4service 1ambience 3

The waiter we had was slow and looked confused, the food delivery people didn’t know where the food went and would just go to each table asking if this was there food. They also didn’t have 2 high chairs, they only had a couple to begin with. Not the best service on a seemingly steady day.

Report
Helpful
OT
Washington DC
1 review
Dined 5 days ago
Overall 4food 4service 4ambience 4

We were seated quickly and customer service was excellent despite being very busy!

Report
Helpful
OT
1 review
Dined 5 days ago
Overall 5food 5service 5ambience 5

Shane was amazing. He greeted us upon arrival and continued to check on us throughout the Sunni g experience

Report
Helpful
t
Orlando
4 reviews
Dined 5 days ago
Overall 3food 5service 2ambience 2

Food was great, music (what we could hear) was good. Unfortunately the person seating us wasnt the best when we first arrived. Tried to sit us in a cramped table between two large, loud parties. Ended up sat out in a conservatory type area. Waitress was great when getting the food and drinks and was very friendly

Report
Helpful
OT
San Francisco
1 review
Dined 6 days ago
Overall 4food 3service 5ambience 5

The service was wonderful and the kids loved their pizza, and the really cute plates their meals were served on. Unfortunately both my husband and my burgers were just OK. Charred on the outside but not quite cooked to requested temp in the middle and served like warm.

Report
Helpful
AR
1 review
Dined on February 10, 2019
Overall 5food 3service 5ambience 5

Overall the restaurant is awesome. Our food was very good except my husband ordered a Rib Eye steak and said it had alot of fat and he was not satisfied. He didnt want to complain.
Our waiter was the best.

Report
Helpful
AW
1 review
Dined on February 9, 2019
Overall 5food 5service 5ambience 4

Great service, great food and fun environment! We had a large party and celebrating 2 birthdays and had a great time!

Report
Helpful
OT
San Diego
3 reviews
Dined on February 9, 2019
Overall 2food 3service 4ambience 1

Despite the place being very quiet as far as the number of customers were concerned we were seated in the conservatory area of the restaurant. No big deal? To clarify the main restaurant area has the usual ambience of a Hard Rock Cafe whereas the conservatory area was sparse, the lighting was bright, it was cold and had the feel of a canteen. Very disappointing and nothing like the Hard Rock Cafe’s that we have visited in the US and across Europe.

Report
Helpful
S
Sacramento
2 reviews
Dined on February 4, 2019
Overall 4food 4service 4ambience 4

Its a great place to have fun and drink. I don't like the location its in. Too many people around. Its original location, off of Sacramento street was better.

Report
Helpful
M
1 review
Dined on February 3, 2019
Overall 5food 5service 5ambience 5

Excellent service ☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️

Report
Helpful
LO
1 review
Dined on February 3, 2019
Overall 4food 4service 5ambience 4

Lovely customer service. I love the settings of the place, not too much noise. Overall I loved it.

Report
Helpful
HC
Los Angeles
1 review
Dined on January 27, 2019
Overall 5food 5service 5ambience 5

We had a very large party of 21 people and the service was excellent!!

Report
Helpful
EB
1 review
Dined on January 27, 2019
Overall 5food 5service 5ambience 5

Excellent service !!! Our lady waiter Hanna was awsome ; courteous, Davy and brought us greatest ice cream 🍨 Bowl we ever had 👏 Hanna is fantastic !!! 🎩💫

Report
Helpful
SV
1 review
Dined on January 17, 2019
Overall 5food 5service 5ambience 5

The best restaurant in all California. Love it!!! The most perfect service 100% recomended

Report
Helpful
OT
1 review
Dined on January 16, 2019
Overall 5food 5service 5ambience 5

Visited on a Tuesday night. We’re sat instantly. Service was great. Manager checked in. There was a live singer which was awesome! Food was fast and delicious. Would return.

Report
Helpful
OT
San Francisco
1 review
Dined on January 13, 2019
Overall 5food 5service 5ambience 5

I’ve been to my fair share of Hard Rock Cafes so When i go i hold them to a pretty high standard. The Cafe on Pier 39 did not disappoint! 10/10 for exceptional service and food.

Report
Helpful
OT
San Francisco
1 review
Dined on January 13, 2019
Overall 4food 3service 5ambience 5

Celebrated our sons birthday and had a wonderful time! Staff was accommodating and management was superb!!

Report
Helpful
OT
1 review
Dined on January 10, 2019
Overall 5food 5service 5ambience 5

Great food, good people, awesome SF vibe.

Report
Helpful
OT
San Francisco
1 review
Dined on January 9, 2019
Overall 5food 5service 5ambience 5

Everything you would expect from Hard Rock, great burger and service

Report
Helpful
OT
1 review
Dined on January 3, 2019
Overall 5food 5service 5ambience 5

Very friendly staff and a great location on Pier 39. Nice place to stop in for a drink on the patio.

Report
Helpful
AB
1 review
Dined on January 3, 2019
Overall 3food 3service 3ambience 2

The restaurant was big and quite cold. Not many people were eating there so it was noisy without much ambiance. The food was okay.

Report
Helpful
ND
San Francisco
1 review
Dined on January 1, 2019
Overall 2food 3service 2ambience 3

It was a new year’s eve dinner with family and I had a reservation for a certain time since few days! however, we to wait their for 1 and a half hour to get the table. Also, after waiting for a long time we went and sat at the bar and tried to order few drinks with some finger food as servers were serving food at the bar but my server completely denied ordering food for me, which was so rude and not fair! So lot of management issues were there and I was feeling sorry for them since they were over booked. But once we got the table it was good with great music!

Report
Helpful
OT
1 review
Dined on January 1, 2019
Overall 2food 4service 2ambience 2

Soy de concurrir mucho a los Hard Rock, pero en este caso fui a pasar la noche de año nuevo, La cual teniamos reserva para las 9.30 pm. Llegamos 9.15 pm, y vimos que habia muchisima gente sin entrar. No nos sabian confirmar a que hora ibamos a entrar, ya que habia gente que estaba esperando hace una hora y media. Terminamos ingresando al salon a 10.45 pm. Lo cual tuvimos que comer muy rapido para poder llegar a ver a las 12 el show de fuegos artificiales. Me encanta Hard Rock pero en este caso fue desastroso el servicio, ya que ingresamos mucho mas tarde del horario que teniamos RESERVADO.

Report
Helpful
LO
Glasgow
1 review
Dined on January 1, 2019
Overall 4food 4service 4ambience 5

Very busy for New Year celebrations but well looked after once seated. Great music, good food and drink.

Report
Helpful
VL
El Paso
1 review
Dined on December 31, 2018
Overall 4food 3service 5ambience 3

Our experience was excellent just because of the customer service provided by Noah (our waiter). He was very helpful, nice and always with a genuine smile. The server at the bar in contrast, was rude and provided a terrible sevice. I asked for coffee and she left the cup of coffee and left (no spoon, no sugar, cream, nothing). Another gentleman came to ask us if we were doing okay and brought what I needed. He was very respectful with a very nice personality.

Report
Helpful
AJ
1 review
Dined on December 30, 2018
Overall 2food 3service 3ambience 5

Very dissatisfied with the experience. Over priced and poor service! Will not return.

Report
Helpful
OT
San Francisco
1 review
Dined on December 30, 2018
Overall 5food 5service 5ambience 5

Great experience! After using open door the restaurant manager came by the table and welcomed me by name. Definitely a value plus to have people greet you by name.

Report
Helpful
BS
San Francisco
5 reviews
Dined on December 29, 2018
Overall 4food 5service 3ambience 4

Waiter was so sweet and everything was tasty. But waited over an hour for food - too long!

Report
Helpful
s
Vancouver
11 reviews
Dined on December 29, 2018
Overall 4food 3service 5ambience 3

Service was really nice and friendly, and relatively quick. Burger was OK, but nothing special; the fries were not fresh. Overall, over priced for the quality served.

Report
Helpful
FC
1 review
Dined on December 28, 2018
Overall 2food 3service 2ambience 2

I dont understand why in this day in age a server would take me credit card away and out of my sight to pay the bill and then come back and ask me to sign - hard rock need to get with the times and start using chip and pin machines that are brought to the table. So rediculous taking a person's card out of their sight - should never happen but apparently america needs to catch up with Europe in this area because it happened on numerous occasions in San Fran.

Report
Helpful
S
1 review
Dined on December 26, 2018
Overall 1food 1service 1ambience 1

La cuisine servie ne vaut même pas le niveau d'une cuisine industrielle de collège.
Le pain du club sandwich était sec, les frites surgelées pas cuites...
Les nachos, de vulgaires chips agrémentés d'un échantillon de fromage et la sauce guacamole était immangeable.
Le HRC San Francisco n'est plus ce qu'il était : juste un attrape nigaud et un attrape touriste et nous l'avons vu décliner au fil des années
Un lieu à éviter à tout prix désormais ...

Report
Helpful
DL
1 review
Dined on December 26, 2018
Overall 1food 2service 1ambience 3

Our experience was more than disappointing, it was Christmas Day we had been travelling all day we had booked Hard Rock Cafe as we thought the kids would enjoy. It was quite busy but plenty of servers, after ordering we waited half hour and noticed that all the tables around us that came in after us had food and we hadn’t so went to find someone to ask where our food was couldn’t find our server. 5 mins later our server came and told us there had been a mix up in the kitchen. 10-15 mIns later our food came out, however my wife s food was cold mine and my kids were luke warm however were too hungry to send it back so just ate the food. My wife told our server that her food was cold so he took the food to replace another 5-10 minutes past when her food came out and it wasnt what she had ordered and still wasn’t hot at this point we just wanted to leave as we had finished our food and kids were tired so just paid the bill and left without my wife having food, it spoilt our Christmas Day a bit and first experience after arriving in San Francisco
Would have expected better experience overall

Report
Helpful
AT
1 review
Dined on December 25, 2018
Overall 1food 2service 1ambience 2

I hv been to LA, Las Vegas n San Francisco Hard Rock Cafe for my vacation in Dec 18. The service in LA n Las Vegas was good but in SF I really feel disappointed in their service n attitude of the staff. I will not go back to SF Hard Rock Cafe n also will not recommend friends to go there.

Report
Helpful
OT
Washington DC
1 review
Dined on December 25, 2018
Overall 3food 3service 4ambience 3

We had dinner with our family on Christmas Eve. They had a special menu serving prime rib, which was good. You also were able to order from the regular menu. The service was great!

Report
Helpful
RP
1 review
Dined on December 20, 2018
Overall 3food 3service 3ambience 4

The hostess said my reservation wasn’t on the list

Report
Helpful
OT
1 review
Dined on December 15, 2018
Overall 5food 5service 5ambience 5

Our waiter really took care of us and gave my daughter one of his collector pins as we were leaving. One of the best experiences there!

Report
Helpful
RI
San Diego
3 reviews
Dined on December 8, 2018
Overall 4food 3service 5ambience 4

Loved our server. Made dining out for my daughter’s birthday with a handful of a 3 year old tagging along by myself.

Report
Helpful
A
San Francisco
2 reviews
Dined on November 25, 2018
Overall 5food 5service 5ambience 5

My family and I, we love Hard Rock Cafe!
Yummy food!

Report
Helpful
SN
1 review
Dined on November 23, 2018
Overall 5food 5service 5ambience 4

Was a great thanksgiving dinner you served. It tasted great.

Report
Helpful
WR
1 review
Dined on November 23, 2018
Overall 5food 5service 5ambience 5

Nice family Thankisgiving dinner at Pier 39 while on vacation, friendly staff and a great meal.

Report
Helpful
1
2
3

Tweets by Hard Rock Cafe - San Francisco