Hard Rock Cafe - Pittsburgh
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Thanksgiving Dinner Special Menus & Offers
Thanksgiving is a time of year to say thanks! So you are welcome we are open and serving traditional Thanksgiving meals regular business hours . We will fill up fast so reserve a table today!
Wednesday, November 27, 2019
Service was awful. There were three tables being served and an empty bar with two bored barmen but it took ten minutes to get a beer AFTER she brought our spicy food so I went to the bar myself to order a beer. We asked for more BBQ sauce and it took her 10 minutes to remember that she had forgotten when she asked, "Oh do you still want it?" Space cadet. The staff were having a great time with eachother, ignoring the patrons. When we came in through the entrance from the river, the EIGHT staff that were standing there looked at us like we were terrorists. They actually asked us, "Is there something you need?".
Food was only good. Kind of all tasted that same.
Soon to be never returning.
Waiter kept ignoring us. Never told us price of beer when we asked, food and beer were crazy expensive. Go elsewhere.
Saw Amanda Shires. Service was excellent at reserved table.
I had dinner and stayed for a concert. Food and service were both very good. The concert was in the dining room, very intimate setting with decent sound. SRO for the show unless you come early and get dinner.
I booked a reservation specifically for trivia night. We were seated promptly and at a table close to the rest of the trivia crowd. That’s where the service stopped it seemed. Our server (and anyone else’s for that matter) was always no where to be found.
Had I seen my server more than three times through out the experience (drinks, food, check) I would have had the chance to order more food, drinks, dessert, etc. Service was friendly, just wish we had more of it.
I probably wouldn’t return unless it was for another specific event.
On top of that, after checking in with the host, and being seated, I had received an email saying I had never attended my reservation. I use OpenTable for the points so this is was an all around let down.
The majority of the trip was good... However, we arrived at the Hard Rock at about 7:10 and we were seated immediately. We were not greeted by a server until 7:20... and by then, the table that was seated right before us, already had their drinks and had ordered their food. When we did finally get service, we ordered two drinks, neither came garnished and were mediocre tasting. The food however was delicious. We only saw our waitress a handful of times (3 or 4) and we felt we were just a side thought to her as she was getting ready to leave... I will mention, when she was at the table, she was very nice.
Overall, service and drinks were lacking, but the food is what I recommend!
Had the worst service ever. Waitress was rude, actually avoided us since we sat down. Everything took forever. Quantity of food for the price sucks. Food way over priced!
It's been awhile since I visited a Hard Rock Cafe . Was great to be back. Reservation online worked out perfectly..in fact we were early and they even fit us in earlier. Really enjoyed my banana berry colada...mmmm good. Steak was great too. They weren't overly busy which was also nice and quiet for conversation over cocktails. Can't wait to go back soon when visit our son again.
They were very accommodating to the table who just had 12 people show up as a spontaneous family reunion. It slowed my own experience down, but they did very well playing catch-up to all those people showing up
Fort Nite Fathers Day was awesome we had the best
It was ok at best....food was way over priced and overrated! Ridiculous that 16 ounce draft domestic beers & bottles are $5 ..that's a joke! Bathrooms were filthy..staff members were more interested in local radio dj's experience more than any other customer in the place..i know because we were seated right behind him! I have been in hospitality business for 25 years & as usual this is the typical "chain experience"..the band that we saw was good..that's about the best thing i can say about my experience at this establishment..would not recommend!
HRC gave us the red carpet treatment for our birthday celebration.. Such a friendly staff.. Mike is the best..Burgers cooked to perfection..a warm establishment with a great view..couldn't have selected a better Restaurant!
Food was good but overly priced.
Was placed outside the restaurant, was not happy about that. Reason went to Hard Rock was to enjoy the music and memorabilia. Didn't feel we were even at Hard Rock, sitting outside. Was also my daughter's 18th birthday. Told waiter feel like an outcast sitting outside and he just laughed it off. Even made reservation, would have thought would eat INSIDE with a reservation. Got to celebrate birthday diner trying to talk over the trains that went by and wind.
I was visiting my son and his girlfriend who attend Point Park University. Had the ribs...delicious.
Loved the atmosphere and memorabilia!
It was a fun evnvio
Our waitress was amazing, food was awesome as usual and they sat us right where we wanted to be..in front of the stage to hear our boys the Jukehouse Bombers...Kudos to a great venue and great food! I will definitely reserve a table next time as well :) Also don’t get rid of that Guinness burger! Love that one!
Went here with my fiance for our anniversary. Food was fantastic and not too expensive and since we sat outside, the view was great.
Everything was great. Our server was really nice. The only issue was the kitchen was a bit slow.
Sat outside. Great atmosphere. It was busy. Staff seemed overwhelmed from moment we checked in. Checked in 3 minutes before our reservation was told we would have to wait or sit outside. I feel they had overbooked.
There were 8 of us and some of the individuals could not make up their minds. Our server kept it all together and was the best. Thank you
Unfortunately, our waitress spilled our waters when she got to the table. She had too many on her tray. She needed to make two trips. No one was hurt and it was only water, so no stains.
Also, unfortunately, the outside fountain was not working! I brought this group of out of town visitors to your restaurant especially for the fountain! We were able to eat outside and it was a lovely evening, but I would have been able to show off our City even more if the fountain would have been working. By fountain, I mean the fountain outside of your restaurant, not the fountain at the Point.
Great overall experience and show!
We had a party of 12 after my daughters college graduation, our service was wonderful. Food came out quickly and our waiter (Jason) was great ! such a wonderful personality and was so attentive to our table.
As always, our visit was awesome. I have been a diehard HRC fan and customer for well over 30 years.
Not many people in still took a while to get served once finished the mains no one cleared the table and without asking they brought me the bill
I then said oh sorry we would like a desert
Ok no problem sir left the desert menu we ordered then it was served on the table while the left overs from the main course where all still sat on the table!!!
I had to ask for them to be cleared away and was just a rubbish experience in general
And also didnt have the only vegeterian burger on the menu the impossible burger...
We had GC that we didnt realize were expired, but were accepted anyway. That was extremely important, considering a family of five on a weekend trip can get pricey!!!!
This was the second time we were here and sad to say the last. Our server kept messing up by forgetting things we requested and our food came out warm, not hot.
4/19 update- the GM reached out to me and asked we give them another try. Next time we are in Pittsburgh, we will try it again. It did make me feel good that not only does management read the reviews, they act on them.
Friendly staff , great burger and club sandwich and a couple beers before the opener at PNC Park
Great way to start our day
We had reservations and ran into traffic and were running late,they not only held our table,but pushed our reservation time back for us twice.We waited less than 3 minutes to be seated,and inside of 5 minutes,we were being tended to by our wonderful waitress.The service was top notch,other employees were friendly seemed to care about our experience.The food was amazing,prepared properly to each order,and the price was tolerable.The displays were less than impressive however with only two KISS items on a night that they were playing a historic show in the city,seems a little odd.Overall great experience,my only gripe was the lack of spectacular items
We had a wonderful family lunch and our server was excellent!!!! She did any outstanding job!!!!
The Hard Rock Cafe is a fun dinning experience, booked my table early for the evening concert. I have a disability and can't stand, so this is a great way to guarantee a seat. Plus you order food and drinks, enjoy friends, listen to great music. Also the gift shop has a variety of little items to take home as a momento. I always have fun when I go there.
There wasn't a big menu, everything was pricey. Even though the place was empty service took forever.
Obnoxious crowd. Just not my style. Probably won’t go back.
Enjoyed the meal and the show. The front desk seemed overwhelmed and disorganized. I later found out that they reported me to Opentable for not showing but we were there!
I reserved the first table on the left by the stage way back in December. I arrived at the hard rock on Friday March 1st a little after 8 for our reservation to find out that my group had already checked in. Well funny part is that my group was all in line with me. Three people were sat at our table and at first the staff wasn’t going to do anything about it. I threw a fit about it because our friends were playing on stage that night and that’s the reason why I reserved that table so far in advanced. After 20 minutes of me demanding that the people who were sitting at the table needed to be moved the staff finally listened and moved them to another table. This problem should have never occurred and I was upset that they looked at me like I was being crazy. Other then that the food, our waitress, and the music was outstanding. I am just disappointed with how the problem was handled at first and that they didn’t at least take a few dollars off our meal or something for the inconvenience. They never even had anyone come over to apologize.
Great server —
We were there for the music so we expected it to be loud. Not a great view of the stage from our table, but had a monitor that we could watch. The food was very good and the service was outstanding. Loved the entertainment and the friendliness of the staff!
All was ok until the band took the stage. Very loud.
Great table, good food and drinks. Waitress was a bit too busy and distracted.
Nice waitress. Live entertainment was good. Cost of drinks made us go somewhere else instead of staying there.