Hard Rock Cafe - Pigeon Forge

The food was amazing and I love the atmosphere of this restaurant.

The waiter Robert , I think that was his name was so nice he was always around when we needed something , he made sure my daughter’s 19th Birthday was a blast we had the restuarant all by ourselves food was amazing as well

Am amazing experience for my fiance and myself, is highly recommend it for anyone looking to have a great night out in a great atmosphere with very attentive staff and an amazing time with those you love. 5 out of five

Good service, good food, and they are following Covid guidelines!

The food was great. We had two managers check with us and ask us how things were. The only issue is the pricing of the food. The food is 20-30% higher from other restaurants we went to.

Hosts, waiter, and managers were all very kind, helpful, and attentive. The food was all delicious. What a fun place to dine!

Outstanding experience- food and service were top quality and additionally the restaurant is clearly making safety a priority. Could not have enjoyed it more. Appreciate all they are doing for guest safety and experience overall. Would definitely go back and highly recommend

Waiter and the person taking the temperature wasn’t very pleasant at all

Great food and tasty options! Our server, Gabrielle was excellent and very friendly. Thanks for a great New Year’s Eve dinner!

Service was great but I would’ve rather eaten McDonald’s to be honest

Food and atmosphere were great. The waitress refused us desert because she said they have other reservations coming. We had been there only 40 minutes. The manager was polite and offered us complimentary deserts.

We had an excellent late lunch. Group of six seating away from other diners. The food was delicious and our server, Ashley, took our complicated order without pen & paper and got everything correct.

The kitchen actually messed up our order but they went above and beyond to fix it. Nobody’s perfect. We all make mistakes. It’s how we respond to those mistakes that matter. I would absolutely recommend this restaurant. Great food and awesome staff.

We were at Hard Rock Christmas Day. With reservations, and thank goodness! We were seated immediately but as soon as our waitress came to the table she let us know that the kitchen was slammed with take out orders and they were getting those out before the dining room orders. We waited over 2 hours for just appetizers! Our waitress told us they tried calling corporate all day to be able to get dining room customers orders taken care of first but it was never fixed. The only enjoyable experience was our waitress, Whitney. For the cost of the food, and the wait, we will not be back next year. Obviously it didn’t matter to Hard Rock if we were there or not or if we would be back. Next year we will take our money elsewhere.

Awesome waitress went above and beyond
Food was great, best cheese fries I’ve ever had

We were simply on vacation and I collect the Hard Rock shot glasses from wherever we travel.

Great efforts for covid 19 safety, appreciated!

Great food and service

Outstanding dining experience with excellent Covid/social distancing protections in place. The appetizers and entrees was delicious. Our server, Robert, was everything you could ask for - friendly, attentive and well informed about the area and other little known facts :)
Of all the places when dined at while in town, HRC had the best overall experience.

Wonderful evening!! Thank you!

I ordered a hamburger. When it came out it was dry and so hard. I couldn’t eat it. Our waiter was not very friendly. But when I told him about the burger the manager came of and offered me a free dessert on the house! The loaded fries were amazing!

Awesome experience.

Our waiter was very friendly and was always checking on us.

I completely understand that I went to dinner on Thanksgiving. The food was just plain disgusting.

Had a good meal food was great. Waitress was AWESOME. It would be great if yall would put the big Christmas tree 🎄 back up next to the kitchen door for next year. Tha ks in advance.

We had our Thanksgiving meal here & it was wonderful!

STAY AWAY!!! My Thanksgiving experience was extremely disappointing. The Thanksgiving meal tasted like it was made the day before and re-heated. After our salty dinner we ordered desert in the hopes of saving something from this miserable experience. I’m pretty sure the pie was bought at the local gas station. To add insult to an already disappointing evening the waitress didn’t bother to remove any of our dinner plates from the table before serving it. There was no room for our pie plate so she squeezed the desert in the middle of our two dinner plates, precariously perched on the edge of the table. Although we asked several times she didn’t remove any of our plates until we paid the bill. Sad part is they weren’t busy or understaffed. Staff just acted like they didn’t want to be there and everyone that showed up was a bother. Horrible experience and I would not waste your money here.

Thanksgiving

An amazing experience for our family! The restaurant was very thorough with COVID policies and regulations which made us feel safe. The atmosphere was awesome and the music was at a perfect volume level. The food was also wonderful; we all cleaned our plates. Shout out to the wonderful woman working in the gift shop for such a nice conversation. Would definitely come back!

Nice staff and fantastic at complying with Covid guidelines. Only restaurant in the Gatlinburg/Sevierville area we felt comfortable at eating during the pandemic.

Hard Rock is one of my favorite brands. I love the decor, memorabilia and overall ambiance. The wait staff are always friendly and helpful, and the food is delicious.

We really wanted Fajitas and they were serving them but only for the family meals and there was just 2 of us. Not sure why they can’t serve these in any form except the family meals.

Food was mediocre. Definitely stick with the burgers. Hubby's steak was under cooked and when returned it was tough. Vegetable with it was barely cooked.

Was really fun and the food was a delight and a lot of friendly staff

This was my second time dining at Hard Rock Cafe.I dined at Hard Rock Café in Houston, Tx 20 something years ago with my classmates from high school. I enjoyed my dining experience at Hard Rock in Pigeon Forge, TN.The waiter we had to serve us was amazing and he was very pleasant. The food was very delicious ..i would definitely recommend it to friends and family to dine at.

The service was amazing. We really appreciated all the help from the manager while dining and even while shopping. She was so generous!

Wonderful atmosphere and food! They even have vegan choices. Also, they are the only restaurant in Pigeon Forge, TN that we found were taking COVID-19 seriously. They gave masks out and check temperatures of everyone entering. The staff was wonderful and we like the restaurant so much that we went several times during our visit.

It was amazing. The food was great and so was the service

Loved that they checked our temp before entering. Glad. To see they take Covid seriously. We were seated promptly. Our waitress was very good and the manager came to greet us as well as check on our food once it was delivered to the table. Overall very good experience.

The GM was so friendly! She really made it a wonderful first Hard Rock experience for my little ones! Even gave them a free bracelet from the gift shop!! We had a great stay in Pigeon Forge!