Hard Rock Cafe - Phoenix

4.3
icon/ic_reviewCreated with Sketch.
205 Reviews
icon/ic_price_rangeCreated with Sketch.
$30 and under
icon/ic_cuisineCreated with Sketch.
American

Top Tags:

Casual
Fun
Take a break from the heat and stroll into the musical oasis that is Hard Rock Cafe Phoenix. We're easy to find if you're wandering in the vast Arizona desert; just look for the giant red and white Flying-V guitar towering over the entrance. Once inside, you'll see why we have the coolest place in town. Cold A.C. helps for sure, but so does the speedy service, fully loaded bar, great-tasting food, legendary memorabilia, and rockin' tunes! Our new 8,000-square-foot cafe is located in the heart of all the best downtown Phoenix action in Copper Square. Our Phoenix restaurant is in the Collier Center near US Airways Center, Chase Field Ballpark, Arizona Science Center, and the Arizona Convention Center. So whether you’re a local or a visitor, get on over to the Hard Rock Cafe Phoenix, the place where rock 'n' roll fans and legends come to chill in the dry desert heat.
avatar copy

Private Dining

Book your next event with us

View details

Specials

Christmas Day Special Menus & Offers

Hard Rock Phoenix is open Christmas Day! We will be offering a special holiday-themed menu for the month of December.

Wednesday, December 25, 2019

New Year's Eve Special Menus & Offers

Ring in the New Year at Hard Rock Cafe Phoenix! We are accepting reservations and featuring a special menu the month of December.

Tuesday, December 31, 2019

What 205 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.3
food
4.5
service
4.5
ambience
4.0
value
Noise · Moderate
85% of people would recommend it to a friend
Sort by
Filters
ME
1 review
Dined 3 days ago
Overall5food4service5ambience5

Cool place to hang out. Strategic location in front of talking stick arena

Hard Rock Cafe - Phoenix
Responded 11 hours ago

Good Afternoon MiriamE, Thank you for the kind words on Open Table. I'm happy to see that you had a great time. Please come back and visit us again soon. Sincerely, Blanca Runyan General Manager

Report
L
Phoenix
20 reviews
Dined on December 8, 2019
Overall4food4service4ambience4

it's our 2nd time dining at Hard Rock, the food, service and ambiance was great, we loved it, will be going back again soon
Thanks Christy

Hard Rock Cafe - Phoenix
Responded 4 days ago

Good morning Ladyjeane, Thank you for the rating and also the kind words. I just love reading about great experiences and how we rocked your world. We hope that when you are in the area again that you will come back to see us. Sincerely, Blanca Runyan General Manager

Report
CK
Seattle
3 reviews
Dined on December 7, 2019
Overall3food2service4ambience3

Not the highest quality Hard Rock. Service was excellent. Server was prompt and professional. Food was subpar and outdated, and the overall value was poor. 16 ounce draft beer at 7 dollars. Basic Burgers over 15.

SF
1 review
Dined on December 1, 2019
Overall5food5service5ambience5

Our waiter Derick went above and beyond. I have a SEVERE fish allergy and derick had the cooks bake onion rings for me. Food was great and service was exceptional

LT
1 review
Dined on December 1, 2019
Overall3food5service1ambience5

The main issue I have is that i have to eat Gluten Free. They have a gluten free menu but some of the items on it are not gluten free so you order it and find out it is not. Why not take it off the menu. Why not have a separate fryer if you are going to advertise gluten free items

SM
1 review
Dined on November 28, 2019
Overall1food1service1ambience5

The staff is HIGHLY unprofessional, they always act as if you are bothering them just by existing. I never have any special requests, I don't take forever to order, I don't stick around forever and ever, I don't even ask for drink refills. I tip way too much (think 30% to 40%) and I am the easiest customer you will ever meet. I have no idea how this place stays in business. Seriously, all they want is to go home and it shows. The food isn't all that great either, I mean it's okay, but for what they're charging... not worth it, not by along shot. The only cool thing about this place is the gift shop. Unfortunately, I have yet to get ANYONE to ring up a purchase. They either take pains to not make eye contact or pretend that they got someone coming and leave you waiting, if you have the nerve to check up on it, they act like you're the worst person ever. This has happened, not once, not twice, but every single time I've tried to give them a chance. Honestly, you don't have to listen to me about it, but when you're out $130 (that is on average what I spend) and get treated like crap the whole time, please speak up about it, they have been this bad for years. This place shouldn't even be in business, but they are because they take advantage of tourists that don't know any better and that are going strictly for the namesake. If someone comes to visit you, take them ANYWHERE but here.

MB
Phoenix
1 review
Dined on November 28, 2019
Overall5food5service5ambience5

I go to the Hard Rock Cafe Phoenix a lot it is great place to eat and drink. Before or after a concert.
We went thanksgiving and had a great time.. Derek was a great server!

FH
1 review
Dined on November 23, 2019
Overall5food5service5ambience5

Great venue and atmosphere in the heart of downtown! Easy walk to concerts, Suns games, museums, and more.

R
Phoenix
3 reviews
Dined on November 22, 2019
Overall4food3service4ambience4

It was close to the event. Service was good. Unfortunately, the food was just warm not hot. The atmosphere was pleasant.

C
Phoenix
93 reviews
Dined on November 22, 2019
Overall4food4service4ambience3

As is probably the case for most people, I had not been to a Hard Rock Cafe in years. The memories were not great: crowded, noisy, mediocre food, high prices, but good tee shirts. So I and my friends were pleasantly surprised by our visit to the Hard Rock in Phoenix before the Trevor Noah show at Talking Stick Resort Arena. The menu is still huge--something for everyone from vegans to comfort food lovers. The location was perfect for dinner before any activities downtown. It is still fun to watch the old rock videos on the tv screens during the meal.
The only negatives are the seating is much too crowded (had to coordinate with others to get up from the table) and, though they were very friendly, it is challenging to get the attention of the wait staff. So plan plenty of time for dinner.

M
1 review
Dined on November 22, 2019
Overall5food5service5ambience5

I have been here a few times now; it’s our go to when we are downtown for an event. Sunday was our server and they were awesome! Food is always great too.

OT
Philadelphia
5 reviews
Dined on November 4, 2019
Overall3food3service1ambience3

Slow service

F
Phoenix
43 reviews
Dined on October 28, 2019
Overall2food2service4ambience3

I haven’t been to a Hard Rock Cafe for awhile but I recalled them having really good food. When I met my friend at Noon and we were the only two people there, I suspected it wasn’t what it used to be. Service was slow even though the place was empty. But the manager did come by asking us to let her know if there was anything that would make our experience better.

We both ordered salads. I had the Cobb. The ranch dressing was mediocre at best - Hidden Valley Ranch is better than this stuff. The ingredients were mostly fresh - a few greens had seen better days. The cheese was low quality and about a third of the pomegranate seeds were past their prime. On the bright side, the grilled chicken and roasted pepitas were very good.

At the same time, I wouldn’t return and I don’t recommend it.

JH
1 review
Dined on October 16, 2019
Overall5food5service5ambience5

Leticia our server was so nice - great food and experience thank you

NT
1 review
Dined on October 12, 2019
Overall5food5service5ambience5

Our waitress was Shelley! And she was amazing! And super friendly! Loved her!

A
Detroit
1 review
Dined on October 10, 2019
Overall2food2service2ambience2

Tried 3 different beers on tap all 3 came flat, service was pushy

AG
1 review
Dined on October 5, 2019
Overall4food5service5ambience4

Making a reservation came in super handy. The overall vibe was nice, the food was delicious, even a regular beer tasted a bit better than usual. Most of all our server Shelly was incredible, definitely someone I would ask for if I were to go back in the future.

OT
Las Vegas
1 review
Dined on October 5, 2019
Overall4food4service5ambience5

Food, service were what was expected. Little pricey

GF
Phoenix
4 reviews
Dined on October 5, 2019
Overall5food5service5ambience5

Great location, directly across the street from the Talking Stick Arena where we were seeing a concert. Service was great and timely! Our kids loved it! Thank you!

AH
Phoenix
9 reviews
Dined on October 5, 2019
Overall5food5service5ambience5

We haven’t been to Hard Rock Cafe in years but chose it before the Jonas Brothers concert. We were NOT disappointed at all. The food was delicious, and the service was incredible.

J
1 review
Dined on September 17, 2019
Overall5food5service5ambience5

Great food and great location especially if you are attending an event at Talking Stick

CW
Phoenix
2 reviews
Dined on September 16, 2019
Overall5food4service4ambience5

It is always a good time at this Hard Rock Cafe location. It is more cozy than most, and not too noisy.

PS
1 review
Dined on September 16, 2019
Overall1food1service1ambience1

Nothing like walking into an established business like the Hard Rock and being treated and spoken to like you don’t belong there. Avoid this place if you want to be treated well by the employees of a business where you’re sure to drop $100 on dinner.

L
Phoenix
21 reviews
Dined on September 14, 2019
Overall5food5service5ambience5

The restaurant was exciting, the food was great, had a hard time getting to it, because of the two events going on, but they did validate the parking ticket, which made it worth it, overall we enjoyed everything

NM
Phoenix
4 reviews
Dined on September 14, 2019
Overall5food5service5ambience5

The service was outstanding. I would recommend the Hard Rock Cafe

B
New Mexico
13 reviews
Dined on September 14, 2019
Overall5food5service5ambience5

We had a wonderful time. The server was very attentive and the manager came by the table to check how we were doing. It was a very enjoyable dining experience.

OT
Phoenix
11 reviews
Dined on September 14, 2019
Overall4food4service4ambience4

Nice server and good food.

OT
Phoenix
2 reviews
Dined on September 6, 2019
Overall3food4service5ambience4

Great experience but food was ok

OT
1 review
Dined on September 1, 2019
Overall5food5service5ambience5

We always eat at a Hard Rock Cafe when we travel. The food is great and the ambience is wonderful.

KS
Phoenix
1 review
Dined on August 31, 2019
Overall5food5service5ambience5

Great all around. Good food great service and good atmosphere.

RG
1 review
Dined on August 29, 2019
Overall5food5service5ambience5

Great place to grab a meal and drinks before the baseball game!

CL
1 review
Dined on August 24, 2019
Overall2food1service4ambience4

The food was horrible! For the price we paid for dinner I would not go back.

OT
Phoenix
17 reviews
Dined on August 16, 2019
Overall5food5service5ambience5

Had twelve 13 and 14 year old boys out for our son’s birthday. Our server was fabulous and the boys enjoyed the performer!

AK
Phoenix
5 reviews
Dined on August 15, 2019
Overall5food5service5ambience5

Granddaughters intro to HRC. They loved it.

MB
1 review
Dined on August 15, 2019
Overall5food5service5ambience5

Had a great time. Most people we’re at the cardinals game vs the Dbacks game tonight. Service and food was great. Fun place to dine.

C
Phoenix
1 review
Dined on August 13, 2019
Overall5food5service5ambience5

The chef salad was amazing and i would highly recommend the bacon bbq burger. The bbq sauce was really good. We had the best service. She was so friendly and encouraged questions about the menu. Went on August 13th before a concert we were seeing at the Comerica Theatre.

OT
1 review
Dined on August 9, 2019
Overall5food5service5ambience4

Good place if you’ve never been before

Hard Rock Cafe - Phoenix
Responded on August 13, 2019

Hello. Thank you for coming to see us . We are glad that you had a good time. Come see us again soon anytime. Thanks for taking the time to review us.

Report
ER
1 review
Dined on August 3, 2019
Overall2food4service2ambience3

I had a coupon I was sent by Hard Rock for a free shirt with the purchase of a new burger... my friend ended up not showing up, so they wouldn’t give me the shirt because 2 people were not there as stated on the coupon... due to their outrageous prices, I ended up spending almost $100.00 by myself, which is just as much as would have been spent if my friend had show up. I left feeling like they don’t care about their customers after that, I know it was just a shirt but it was more about principal. I won’t be back for a long time.

OT
New York Area
2 reviews
Dined on July 24, 2019
Overall5food5service5ambience5

Great service!! Javier was very nice and professional!!! Great atmosphere!!!

Hard Rock Cafe - Phoenix
Responded on July 28, 2019

Hello. Thanks for taking the time to give us a review. Javier will be pleased to know that he created another great guest experience

Report
CC
1 review
Dined on July 20, 2019
Overall3food3service4ambience4

Not my pick for good food but my 13yr old greatly enjoyed her birthday dinner.

Tweets by Hard Rock Cafe - Phoenix