Hard Rock Cafe - Phoenix

4.3
142 reviews
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$30 and under
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American
Take a break from the heat and stroll into the musical oasis that is Hard Rock Cafe Phoenix. We're easy to find if you're wandering in the vast Arizona desert; just look for the giant red and white Flying-V guitar towering over the entrance. Once inside, you'll see why we have the coolest place in town. Cold A.C. helps for sure, but so does the speedy service, fully loaded bar, great-tasting food, legendary memorabilia, and rockin' tunes! Our new 8,000-square-foot cafe is located in the heart of all the best downtown Phoenix action in Copper Square. Our Phoenix restaurant is in the Collier Center near US Airways Center, Chase Field Ballpark, Arizona Science Center, and the Arizona Convention Center. So whether you’re a local or a visitor, get on over to the Hard Rock Cafe Phoenix, the place where rock 'n' roll fans and legends come to chill in the dry desert heat.
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Sunday, June 16, 2019

What 142 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.2
food
4.5
service
4.2
ambience
3.9
value
Noise · Moderate
80% of people would recommend it to a friend
5
4
3
2
1
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OT
1 review
Dined a day ago
Overall 1food 2service 4ambience 1

The server truly tried to make it a good experience, but for those sensitive to sound or just want a dinner out with friends, I suggest sitting outside if you can. The food wasn't worth the price when it came to the quantity and quality. The band we had was interesting, but mostly because the singer used the restaurant as a concert and we couldn't hear ourselves think. We had to talk to each other through our phones to get a simple conversation across. Trying to get the check when my friend had to sit on the curb outside because her ears were ringing was a struggle we didnt want to add to our night. Most of this was because we were misinformed about the type of place we were walking into. All in all, not a fun trip.

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M
1 review
Dined 3 days ago
Overall 4food 3service 5ambience 5

The food was “ok” not worth the price we paid. Would explore other options again before returning

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EM
1 review
Dined on May 17, 2019
Overall 4food 4service 4ambience 4

Great location would recommend to my friends and family to visit this location.

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C
New York Area
1 review
Dined on May 17, 2019
Overall 4food 5service 4ambience 4

Although they knew they were expecting large groups it appeared that there was not enough staff.

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JB
New York Area
1 review
Dined on May 13, 2019
Overall 5food 5service 5ambience 5

My brother and I ate here prior to a baseball game. The food and the service were excellent. We had the appetizer sampler plate and there was plenty of food fort the two of us. Our waitress was great. My brother and I celebrated. Our birthdays the Wednesday and Friday before but she brought us out a chocolate sundae to share. Highly recommend eating here!!

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MB
Phoenix
1 review
Dined on May 12, 2019
Overall 5food 5service 5ambience 5

Our server Olivia was outstanding! The kids loved the burgers.

Hard Rock Cafe - Phoenix
Responded on May 14, 2019

Hi Melissa. So glad to see that Olivia was able to give you an authentic experience while you were here. Thank you for the 5 stars. Bring the kids back to see us soon.

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OT
1 review
Dined on May 11, 2019
Overall 5food 5service 5ambience 5

Wonderful experience for my friends from
Iowa thank you!

Hard Rock Cafe - Phoenix
Responded on May 14, 2019

Thanks for bringing the out of towners in to see us. We love it when the Hard Rock love spreads. Thanks for the 5 stars. Hope to see you again soon.

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L
1 review
Dined on May 11, 2019
Overall 4food 5service 5ambience 5

Pretty good place if you want to eat something that tastes good. A little pricey, but the quality of the food makes up for it. :) A little on the loud side, they have music they play throughout the restaurant.

Hard Rock Cafe - Phoenix
Responded on May 14, 2019

Hello Lulu. Glad to see that our food quality was good enough for the price. Our music is definitely louder than most. We want it to be in the foreground of the experience. The next time you are in let us know what your favorite music is and we will try to play some for you to enjoy as well.

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PM
1 review
Dined on May 9, 2019
Overall 5food 5service 5ambience 5

I have always liked the Hard Rock and it still did not disappoint me when we went this time.

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T
1 review
Dined on May 9, 2019
Overall 5food 5service 5ambience 5

Service was fast. Food hot. Staff courteous and friendly.
A plus

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OT
Orange County
1 review
Dined on May 9, 2019
Overall 5food 5service 5ambience 5

We had a party of 12 and out waitress Kendra was just the sweetest thing so nice and attentive to all of us ,we were in for my daughter graduation and a big party can be to much sometimes but not for Kendra she made sure she talked with everyone and made sure we were all taken care of !! I am from Las Vegas and I was empress on Kendra customer service, keep that smile on keep up the great job ...

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BB
1 review
Dined on May 5, 2019
Overall 1food 1service 2ambience 2

I eat out nearly 100% of my meals, and this meal was the worst I have eaten in a very long time.
There were maybe six people in the place, food took a long time to arrive after ordering, arrived cold
and none of it tasted good. even the drink lacked flavor.

The place is very dated, parking not easy. I only went because an out of town friend wanted to
go there to get one of the collector glasses. I have been to this location before and didn't enjoy it
then either.

The portions are small and food and drinks over priced for what you get.

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JH
Las Vegas
10 reviews
Dined on April 27, 2019
Overall 4food 4service 5ambience 4

Went into the Hard Rock after a show at the Talking Stick Arena across the street. This Hard Rock seemed a little on the small side. Luckily I had made reservations and was seated immediately when we arrived. They served some very smooth Long Island Ice Teas. I had a Club sandwich was good and my wife had some spring rolls ? from the appetizer menu. The service was excellent.

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OT
Phoenix
1 review
Dined on April 27, 2019
Overall 2food 2service 2ambience 2

I have to say I was really excited about being able to have a great night out, just me and the hubby. We had gotten tickets to see Jeff Dunham and since Hard Rock is right across the street, I made a reservation just to make sure we’d get a table after the show and still make it home at a decent time. We got seated right away thanks to our reservation, and that about the only good thing I can say. We waited 20 minutes for someone to drop off water, another 10 for our server to show up who basically ignored us and the table behind us. Drinks took another 15 plus minutes, thankfully we had plenty of time to browse the menu so we could order our food at the same time. She mumbled something about getting a 10top table outside that was seated before us, but it was too noisy to really understand her. Waited another 40 minutes for the food, server nowhere to be seen that entire time, so we couldn’t order a second round of drinks or even get a refill on the water. Our food finally arrives, plates are really hot, but the food looks like it’s been sitting there drying out under a heat lamp for awhile. Server still hasn’t come back to check on us, so I guess we aren’t going to get that second round of drinks. We ate what we could, sever finally came back to bring our check, we paid cash so we wouldn’t have to wait for her, or or listen to the whining sound of the live entertainment. The sad part is I usually enjoy the live entertainment Hard Rock brings in, but this guy was irritating to the ears, and off key for most of his set. My husband and I don’t get that many date nights anymore, so this was a rare treat for us. We’ve been fans of the Hard Rock for years and have been to quite a few of them. This has to be the worst experience yet, I don’t think we’ll waste another date night at this one.

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GP
Phoenix
1 review
Dined on April 27, 2019
Overall 5food 5service 5ambience 5

Great location, staff is excellent. Our waiter Derek very knowledgeable beyond the required knowledge of the store. Also the local area and events going on and start times of those events.

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JB
1 review
Dined on April 27, 2019
Overall 5food 5service 5ambience 4

Great experience! Although the noise level was loud it was a great experience.

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N
San Francisco
5 reviews
Dined on April 26, 2019
Overall 3food 3service 4ambience 3

Food not great. Menu selection was small.

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k
Calgary
4 reviews
Dined on April 21, 2019
Overall 5food 5service 5ambience 5

Great service and delicious food. It was pretty quiet as it was Easter Sunday but our food was hot and served quickly! Will definitely return next time we are in Phoenix

Hard Rock Cafe - Phoenix
Responded on April 23, 2019

Thank you so much for spending your Easter Sunday with us. We appreciate the kind review of your visit. We look forward to seeing you the next time you are in town.

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PB
1 review
Dined on April 13, 2019
Overall 5food 5service 5ambience 5

Great service and food ! Our server was nice and quick! We will definitely be back.

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RP
1 review
Dined on April 11, 2019
Overall 4food 4service 3ambience 4

It is a awesome place to go if you have an event downtown. I love that they take reservations but am disappointed that they didn’t have happy hour on a Thursday night.

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JV
1 review
Dined on April 11, 2019
Overall 2food 2service 1ambience 3

I was extremely disappointed with my experience at Hard Rock Cafe, Phx. This was supposed to be a fun date night with my daughter and we were both not happy and will not be returning.

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CL
Hawaii
1 review
Dined on April 6, 2019
Overall 5food 5service 5ambience 5

Loved the live music!!! The food was great as well!

Hard Rock Cafe - Phoenix
Responded on April 9, 2019

Hi Carla, Its great to hear that you had a good time with the live music and that you enjoyed your food. Thank you for taking the time to rate us the 5 stars.

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D
1 review
Dined on April 6, 2019
Overall 5food 5service 5ambience 5

Customer service was impeccable! Great food and great prices.

Hard Rock Cafe - Phoenix
Responded on April 9, 2019

Good morning, Wow, the 5 star review is awesome. Hopefully you will come back to see us as we always like to see a great review by getting those 5 stars. If your travels bring you back please stop by and say hello and we can keep those reviews coming. Thanks again, Cecil Gregory General Manager

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OT
1 review
Dined on April 5, 2019
Overall 5food 5service 5ambience 5

Just perfect, as always

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JU
1 review
Dined on April 5, 2019
Overall 2food 4service 5ambience 1

out table was in the middle of the main walk way everyone was running into our table

Hard Rock Cafe - Phoenix
Responded on April 9, 2019

Hello Jim, We are very sorry to hear that you were getting bumped into. It gets very crowded when we have big events going on around us and we do our best to keep the dining area organized so that everyone is comfortable. We for sure do not want anyone uncomfortable while spending time with us. If you choose to come see us again put in your reservation that you would like to have a booth that way you wont get crowded or bumped by anyone. Thank for taking the time to give us your review

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u
Phoenix
8 reviews
Dined on April 5, 2019
Overall 5food 5service 5ambience 5

High energy place, great place for pre-ball game or concert meal and fun.

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DD
1 review
Dined on March 30, 2019
Overall 5food 5service 5ambience 5

I enjoy eating here with friends. The chicken wings are really great. The servers and bartenders are always super nice.
Stopping in here always sets a great tone to start an evening out.

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CS
Phoenix
2 reviews
Dined on March 29, 2019
Overall 2food 4service 2ambience 3

Went to Hard Rock before a concert across the street. The waitress worked very hard to provide great service to our table of flive, but the support staff seemed to make her job more difficult. We've been there before shows in the past and it's been a lot busier that this past Friday night. But, it felt like the staff was challenged keeping up with the orders and our dinner order took a really long time to make it to the table. However, the food didn't suffer from the service issues. It was hot and tasty for everyone, so we were glad that we came before the show at Talking Stick.

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CN
1 review
Dined on March 23, 2019
Overall 2food 1service 3ambience 3

The food was extremely overpriced for the quality and the portions, not very many types of beers on tap considering it was a downtown Phx location. Only one local craft beer. 20 dollars for chicken fingers 🤷🏻‍♂️ I don’t know, doesn’t seem reasonable. Three small shrimp for the duo fajita dish 🤷🏻‍♂️????

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TF
Phoenix
1 review
Dined on March 19, 2019
Overall 5food 5service 5ambience 5

Excellent all around. Food and service was well worth it. Outstanding. We will be coming back soon.

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J
1 review
Dined on March 17, 2019
Overall 3food 2service 2ambience 4

The Chicken was cold & very dry. no flavor at all. My salad had brown lettuce in it. The waitress never checked on us. We waited forever to get out bill.

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JL
1 review
Dined on March 16, 2019
Overall 4food 4service 4ambience 4

Good location and food is always good. Consistent theme. Good drinks and menu.

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VC
1 review
Dined on March 16, 2019
Overall 5food 5service 5ambience 5

Hard Rock is a must go to place when in town!!! Great service and amazing food and drinks!

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E
Phoenix
3 reviews
Dined on March 15, 2019
Overall 2food 3service 1ambience 3

1st time here and I was excited. Walked in and was asked if I had a reservation and when I said yes, she acted like she was surprised and said Really? I said yes, 5:15 for 4 on your patio.

We were seated and just like that, forgotten... We ended up waiting 20 minutes before someone even acknowledged that we hadn't been served yet. It wasn't until we had to say out loud we are ready to order when you have a minute. Mind you 3 waitresses had walked right past us before that.

As far as the food and drinks, they were very good but the service needs to be better. We witnessed the same thing happen to the next 2 groups of people that were sat near us and they complained as well.
Can't say that I'll go back because it seems like it's a normal thing and happens quite often. I mean if you're going to have a patio, assign someone to at least check on the patrons that are sitting there every few minutes. Good luck with that!

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DJ
Phoenix
1 review
Dined on March 13, 2019
Overall 3food 2service 4ambience 3

Restaurant and bathrooms were dirty. Food was ok but service was great.

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A
Phoenix
10 reviews
Dined on March 9, 2019
Overall 4food 4service 5ambience 4

Kendra was a very attentive waitress, there when you needed her and not when you did not.

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DS
New York Area
5 reviews
Dined on March 9, 2019
Overall 3food 3service 4ambience 4

Great location for baseball, basketball or events downtown. Good bar food, not much for people watching their diet. Service was Very Good!

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VR
1 review
Dined on March 2, 2019
Overall 4food 4service 4ambience 4

Food and service were both great! We got in and out quickly and made it to the game on time!

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J
1 review
Dined on February 27, 2019
Overall 4food 3service 5ambience 5

I would recommend only for atmosphere. Really nothing that blew my socks off, just an average restaurant

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OT
1 review
Dined on February 26, 2019
Overall 5food 5service 5ambience 5

We went to eat before a Muse concert. I reserved a table with the app and turns out my family dodged a 45 minute wait! Aside from that the food was delicious, fast and great service! Awesome job guys and gals!🤘🏻

Hard Rock Cafe - Phoenix
Responded on February 28, 2019

Awesome!!! Sounds like it all worked out the way you wanted for your evening out. Glad that we could be a part of it.

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