Permanently Closed - Hard Rock Cafe - Phoenix

4.3
217 Reviews
$30 and under
American

Top Tags:

Casual
Pre/post Theatre

About

This restaurant is permanently closed. Take a break from the heat and stroll into the musical oasis that is Hard Rock Cafe Phoenix. We're easy to find if you're wandering in the vast Arizona desert; just look for the giant red and white Flying-V guitar towering over the entrance. Once inside, you'll see why we have the coolest place in town. Cold A.C. helps for sure, but so does the speedy service, fully loaded bar, great-tasting food, legendary memorabilia, and rockin' tunes! Our new 8,000-square-foot cafe is located in the heart of all the best downtown Phoenix action in Copper Square. Our Phoenix restaurant is in the Collier Center near US Airways Center, Chase Field Ballpark, Arizona Science Center, and the Arizona Convention Center. So whether you’re a local or a visitor, get on over to the Hard Rock Cafe Phoenix, the place where rock 'n' roll fans and legends come to chill in the dry desert heat.
What 217 people are sayingWrite a review
Overall ratings and reviews
4.3based on recent ratings
4.2
food
4.3
service
4.3
ambience
3.8
value
Noise · Moderate
85% of people would recommend it to a friend
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TK
TraceyK
1 review
Dined on February 27, 2020
Overall5food4service5ambience5

Sorry to see you leave Phoenix! It was great having HR for the last 18 years!

OT
OpenTable Diner
Las Vegas
12 reviews
Dined on February 26, 2020
Overall2food2service3ambience2

They were out of most menu selections and blamed it on them closing soon.

LM
LynneM
Phoenix
10 reviews
Dined on February 22, 2020
Overall5food5service5ambience5

Our drinks, food and service was outstanding. Sorry to hear that Hard Rock Cafe will be closing the end of February.

Hard Rock Cafe - Phoenix - Permanently Closed
Responded on February 24, 2020

Good Afternoon Lynne, Thank you for your review on Open Table. I am so happy to see that you received a five star experience. Your kind words mean a lot to us. Thank you for coming and visiting with us. Blanca Runyan

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DT
DavidT
Phoenix
8 reviews
Dined on February 21, 2020
Overall4food4service3ambience4

Food was good waitress was a ditz overall experience not bad

Hard Rock Cafe - Phoenix - Permanently Closed
Responded on February 24, 2020

Good Afternoon, Thank you for your review on Open Table. I hope you enjoyed your time with us. I hope you visit one of our other locations in the future. Blanca Runyan

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OT
OpenTable Diner
1 review
Dined on February 20, 2020
Overall4food3service4ambience3

It was fun night out but the food was way too expensive.

OT
OpenTable Diner
Phoenix
1 review
Dined on February 13, 2020
Overall5food5service5ambience5

Construction ruined the experience but that is out of the restraunts control.... this place will be missed...

Hard Rock Cafe - Phoenix - Permanently Closed
Responded on February 16, 2020

Good Afternoon, Thank you for your review on Open Table. I apologize for the construction noise. I understand how that could have ruined your dinning experience. I do appreciate the kind words about our establishment. I hope you come back and visit us again before we close. Sincerely, Blanca Runyan

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OT
OpenTable Diner
Phoenix
1 review
Dined on January 31, 2020
Overall5food5service5ambience5

Love the Hard Rock Cafe's! Great staff, food, drinks. Perfect. Sad they're closing at the end of Feb. 💔 Gift shoppe has amazing discounts! 😉❤

Hard Rock Cafe - Phoenix - Permanently Closed
Responded on February 1, 2020

Good Afternoon, Thank you for the review on Open Table. I am so happy to see that you enjoyed your time at the Hard Rock Cafe. You kind words mean a lot to us. Hopefully we will be back in phoenix in future. Sincerely, Blanca Runyan

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OT
vipOpenTable Diner
Phoenix
20 reviews
Dined on January 25, 2020
Overall2food1service3ambience2

I’ve been to this location before and it’s average. But close to venues and typically a fun environment. Not this time. Not long before this location closes too. A shame.

g
gwenk
1 review
Dined on January 24, 2020
Overall5food5service4ambience5

It was a slow night when we were there but the service was great, the food was AMAZING- best burger ever I think! We had wings as well and they were good. Location was easy to find and the view was good. Typical Hard Rock ambience! Highly recommend it!

Hard Rock Cafe - Phoenix - Permanently Closed
Responded on January 28, 2020

Good Afternoon Gwenk, Thank you for the review on Open Table. You're kind words mean a lot to us. I am so glad you enjoyed your time with us. Thank you again for the kind words. Sincerely, Blanca Runyan

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JM
JayMike
Indiana
1 review
Dined on January 1, 2020
Overall3food4service2ambience4

Service was not very average. Food was pretty good nothing to call home about. Probably wouldn’t return if I visit Phoenix again.

OT
vipOpenTable Diner
8 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

Love! Great place and friendly

D
vipDevil94
Phoenix
32 reviews
Dined on December 21, 2019
Overall5food5service5ambience5

We sat at the bar to watch the game and had excellent service from Mat! Spring rolls and burgers were delicious.

Hard Rock Cafe - Phoenix - Permanently Closed
Responded on December 27, 2019

Good Afternoon Devil94, Thank you for your review on Open Table. I'm happy to see that Matt took great care of you. I hope you come back and visit us again soon. Sincerely, Blanca Runyan

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MU
MikeU
1 review
Dined on December 16, 2019
Overall3food4service5ambience2

Noise level was high, but not energetic. They are demolishing portion of the building and the jack hammers were difficult to ignore.

ME
MiriamE
1 review
Dined on December 12, 2019
Overall5food4service5ambience5

Cool place to hang out. Strategic location in front of talking stick arena

Hard Rock Cafe - Phoenix - Permanently Closed
Responded on December 15, 2019

Good Afternoon MiriamE, Thank you for the kind words on Open Table. I'm happy to see that you had a great time. Please come back and visit us again soon. Sincerely, Blanca Runyan General Manager

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L
Ladyjeane
Phoenix
29 reviews
Dined on December 8, 2019
Overall4food4service4ambience4

it's our 2nd time dining at Hard Rock, the food, service and ambiance was great, we loved it, will be going back again soon
Thanks Christy

Hard Rock Cafe - Phoenix - Permanently Closed
Responded on December 11, 2019

Good morning Ladyjeane, Thank you for the rating and also the kind words. I just love reading about great experiences and how we rocked your world. We hope that when you are in the area again that you will come back to see us. Sincerely, Blanca Runyan General Manager

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CK
vipChrisK
Seattle
6 reviews
Dined on December 7, 2019
Overall3food2service4ambience3

Not the highest quality Hard Rock. Service was excellent. Server was prompt and professional. Food was subpar and outdated, and the overall value was poor. 16 ounce draft beer at 7 dollars. Basic Burgers over 15.

SF
ShellyF
Phoenix
2 reviews
Dined on December 1, 2019
Overall5food5service5ambience5

Our waiter Derick went above and beyond. I have a SEVERE fish allergy and derick had the cooks bake onion rings for me. Food was great and service was exceptional

LT
LizT
1 review
Dined on December 1, 2019
Overall3food5service1ambience5

The main issue I have is that i have to eat Gluten Free. They have a gluten free menu but some of the items on it are not gluten free so you order it and find out it is not. Why not take it off the menu. Why not have a separate fryer if you are going to advertise gluten free items

SM
SarahM
1 review
Dined on November 28, 2019
Overall1food1service1ambience5

The staff is HIGHLY unprofessional, they always act as if you are bothering them just by existing. I never have any special requests, I don't take forever to order, I don't stick around forever and ever, I don't even ask for drink refills. I tip way too much (think 30% to 40%) and I am the easiest customer you will ever meet. I have no idea how this place stays in business. Seriously, all they want is to go home and it shows. The food isn't all that great either, I mean it's okay, but for what they're charging... not worth it, not by along shot. The only cool thing about this place is the gift shop. Unfortunately, I have yet to get ANYONE to ring up a purchase. They either take pains to not make eye contact or pretend that they got someone coming and leave you waiting, if you have the nerve to check up on it, they act like you're the worst person ever. This has happened, not once, not twice, but every single time I've tried to give them a chance. Honestly, you don't have to listen to me about it, but when you're out $130 (that is on average what I spend) and get treated like crap the whole time, please speak up about it, they have been this bad for years. This place shouldn't even be in business, but they are because they take advantage of tourists that don't know any better and that are going strictly for the namesake. If someone comes to visit you, take them ANYWHERE but here.

MB
MikeB
Phoenix
1 review
Dined on November 28, 2019
Overall5food5service5ambience5

I go to the Hard Rock Cafe Phoenix a lot it is great place to eat and drink. Before or after a concert.
We went thanksgiving and had a great time.. Derek was a great server!

BJ
vipBoJangles
Phoenix
14 reviews
Dined on November 28, 2019
Overall5food5service5ambience5

Love this place and so bummed out they are closing.

Hard Rock Cafe - Phoenix - Permanently Closed
Responded on January 1, 2020

Good Afternoon GrowOldWaitingforHelp, Thank you for the kind words on Open Table. I'm happy you received five star service and I'm hope you come back and see us before we close. Sincerely, Blanca Runyan

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FH
FrankH
1 review
Dined on November 23, 2019
Overall5food5service5ambience5

Great venue and atmosphere in the heart of downtown! Easy walk to concerts, Suns games, museums, and more.

R
Rita
Phoenix
3 reviews
Dined on November 22, 2019
Overall4food3service4ambience4

It was close to the event. Service was good. Unfortunately, the food was just warm not hot. The atmosphere was pleasant.

C
vipCiaobabie
Phoenix
107 reviews
Dined on November 22, 2019
Overall4food4service4ambience3

As is probably the case for most people, I had not been to a Hard Rock Cafe in years. The memories were not great: crowded, noisy, mediocre food, high prices, but good tee shirts. So I and my friends were pleasantly surprised by our visit to the Hard Rock in Phoenix before the Trevor Noah show at Talking Stick Resort Arena. The menu is still huge--something for everyone from vegans to comfort food lovers. The location was perfect for dinner before any activities downtown. It is still fun to watch the old rock videos on the tv screens during the meal.
The only negatives are the seating is much too crowded (had to coordinate with others to get up from the table) and, though they were very friendly, it is challenging to get the attention of the wait staff. So plan plenty of time for dinner.

M
Maggie
1 review
Dined on November 22, 2019
Overall5food5service5ambience5

I have been here a few times now; it’s our go to when we are downtown for an event. Sunday was our server and they were awesome! Food is always great too.

KK
vipKirinK
Phoenix
28 reviews
Dined on November 17, 2019
Overall5food5service5ambience5

Food was good and exciting atmosphere

OT
vipOpenTable Diner
Philadelphia
5 reviews
Dined on November 4, 2019
Overall3food3service1ambience3

Slow service

F
vipFoodie
Phoenix
45 reviews
Dined on October 28, 2019
Overall2food2service4ambience3

I haven’t been to a Hard Rock Cafe for awhile but I recalled them having really good food. When I met my friend at Noon and we were the only two people there, I suspected it wasn’t what it used to be. Service was slow even though the place was empty. But the manager did come by asking us to let her know if there was anything that would make our experience better.

We both ordered salads. I had the Cobb. The ranch dressing was mediocre at best - Hidden Valley Ranch is better than this stuff. The ingredients were mostly fresh - a few greens had seen better days. The cheese was low quality and about a third of the pomegranate seeds were past their prime. On the bright side, the grilled chicken and roasted pepitas were very good.

At the same time, I wouldn’t return and I don’t recommend it.

JH
JanetH
Phoenix
1 review
Dined on October 16, 2019
Overall5food5service5ambience5

Leticia our server was so nice - great food and experience thank you

NT
NadiaT
1 review
Dined on October 12, 2019
Overall5food5service5ambience5

Our waitress was Shelley! And she was amazing! And super friendly! Loved her!

A
Adamo
Detroit
1 review
Dined on October 10, 2019
Overall2food2service2ambience2

Tried 3 different beers on tap all 3 came flat, service was pushy

AG
AsiamarieG
1 review
Dined on October 5, 2019
Overall4food5service5ambience4

Making a reservation came in super handy. The overall vibe was nice, the food was delicious, even a regular beer tasted a bit better than usual. Most of all our server Shelly was incredible, definitely someone I would ask for if I were to go back in the future.

OT
OpenTable Diner
Las Vegas
2 reviews
Dined on October 5, 2019
Overall4food4service5ambience5

Food, service were what was expected. Little pricey

GF
GenF
Detroit
7 reviews
Dined on October 5, 2019
Overall5food5service5ambience5

Great location, directly across the street from the Talking Stick Arena where we were seeing a concert. Service was great and timely! Our kids loved it! Thank you!

AH
AshleyH
Phoenix
10 reviews
Dined on October 5, 2019
Overall5food5service5ambience5

We haven’t been to Hard Rock Cafe in years but chose it before the Jonas Brothers concert. We were NOT disappointed at all. The food was delicious, and the service was incredible.

J
Jerry
1 review
Dined on September 17, 2019
Overall5food5service5ambience5

Great food and great location especially if you are attending an event at Talking Stick

CW
ClarkW
Phoenix
2 reviews
Dined on September 16, 2019
Overall5food4service4ambience5

It is always a good time at this Hard Rock Cafe location. It is more cozy than most, and not too noisy.

PS
PoorService
1 review
Dined on September 16, 2019
Overall1food1service1ambience1

Nothing like walking into an established business like the Hard Rock and being treated and spoken to like you don’t belong there. Avoid this place if you want to be treated well by the employees of a business where you’re sure to drop $100 on dinner.

L
Ladyjeane
Phoenix
29 reviews
Dined on September 14, 2019
Overall5food5service5ambience5

The restaurant was exciting, the food was great, had a hard time getting to it, because of the two events going on, but they did validate the parking ticket, which made it worth it, overall we enjoyed everything

NM
vipNancyM
Phoenix
9 reviews
Dined on September 14, 2019
Overall5food5service5ambience5

The service was outstanding. I would recommend the Hard Rock Cafe

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Permanently Closed - Hard Rock Cafe - Phoenix is rated 4.3 stars by 217 OpenTable diners.

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