Hard Rock Cafe - Philadelphia

3.9
253 reviews
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$30 and under
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American

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Casual
In the city where freedom rings, you're free to rock at the Hard Rock Cafe Philadelphia! Located in the historic Reading terminal train station, this popular downtown nightspot is just blocks away from the birthplace of America: Independence Hall. Take in the sights of Philadelphia and then celebrate your independence and our great nation at our Hard Rock Cafe. You'll feel like a star while dining with us in Philadelphia. Have a seat in our plush booths and savor a Legendary Burger or lounge on the Victorian-style couches or high-back chairs in the bar area while sipping on some handcrafted cocktails. No matter where you are in the Hard Rock Cafe Philadelphia, you'll be surrounded by memorabilia of music greats like Jim Morrison, Elton John, The Beatles, and Joan Jett. Commemorate your trip to Philly with a collectible or souvenir from our on-site Rock Shop. Browse through classic Hard Rock t-shirts, hats, cups, magnets, and more.
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Private Dining

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Specials

Hard Rock Happy Hour offered Weekdays 5-7pm!

Join us for Happy Hour!
Weekdays 5:00pm - 7:00pm
$3 Domestic Beers
$4 Imported Beers & House Wine
$5 Call Drinks
1/2 Priced Appetizers
(Excluding the Jumbo Combo)

Terms and Conditions:

Valid For: 1 - 20 people

Starts: May 29, 2019

Ends: May 30, 2118

Availability: Mon-Fri 5:00PM-7:00PM

Thanksgiving Dinner Special Menus & Offers

Celebrate with Hard Rock Cafe with a special Turkey Dinner!

Wednesday, November 27, 2019

Christmas Eve Special Menus & Offers

We are open! Celebrate with Hard Rock Cafe on Christmas Eve!

Tuesday, December 24, 2019

What 253 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.9
food
3.9
service
4.1
ambience
3.6
value
Noise · Moderate
75% of people would recommend it to a friend
5
4
3
2
1
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OT
Philadelphia
1 review
Dined 4 days ago
Overall 4food 5service 1ambience 5

The food was great, I had a milkshake that was so good! But our server didn't seem to want to give us the time of day. Didn't bring us drink refills or ask if we wanted any, didn't stop by our table for a solid 20 minutes, was not personable. The manger was even made aware and didn't compinsate our bills, usually great customer service takes off a dessert or a drink to win you back over. I love Hard Rock for what it is, a fun destination restaurant. I've been to quite a few great ones, just got terrible service at this one!

SS
1 review
Dined on August 10, 2019
Overall 3food 4service 1ambience 3

I took my friend there for the first time and the waiter was horrible . He was making jokes about other people race. Also, he embarrassed my table about a tip.

RR
1 review
Dined on August 9, 2019
Overall 4food 5service 1ambience 5

service could have been more attentive and less opinionated

RS
1 review
Dined on August 8, 2019
Overall 3food 4service 4ambience 3

We went there with a happy hour offer of appetizers half priced. However, after we were sitted we were notified that offer only applied in bar area. We did not consume any alcohol for us to move into bar area and was
not reasonable to occupy bar area to get tour dinner and the half priced chicken wings that we still consumed at regular price where we were sitting. Bottomline no happy hour outside of the bar even for appetizers.

O
Switzerland
24 reviews
Dined on August 3, 2019
Overall 3food 2service 4ambience 4

We were quickly seated on arrival in a good location. Our server was generally professional and attentive. As music fans we and our children enjoyed the lively atmosphere. The main drawback was the food which was poorly prepared and presented. Prices were slightly lower than at equivalent establishments.

Hard Rock Cafe - Philadelphia
Responded on August 7, 2019

Thanks for the feedback Orige. Glad that our service team was on point. Our apologies on the food preparation and presentation. We are constantly striving for improvement in that area and your feedback goes a long way towards that goal.

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MB
1 review
Dined on August 3, 2019
Overall 5food 3service 5ambience 5

We went to celebrate two birthdays and everyone had a great time. This team is awesome and we enjoyed our evening. The food is what you expect, but I wish the sliders came less than well done. I am sure we will be back!

Hard Rock Cafe - Philadelphia
Responded on August 7, 2019

Thanks for the great review! We appreciate you coming by for your special occasions.

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S
Washington DC
5 reviews
Dined on August 1, 2019
Overall 5food 5service 5ambience 5

Fundraiser

Hard Rock Cafe - Philadelphia
Responded on August 7, 2019

We love when we provide 5 star service. Thanks for the review.

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W
Philadelphia
13 reviews
Dined on July 26, 2019
Overall 2food 2service 2ambience 2

We went to the Hard Rock last Friday night to hear the live bands that were playing. I made dinner reservations for 1 hour prior to the posted start time of the first band-thinking we could sit and listen while we were eating also. When we arrived for our dinner reservation and are stopped by a security guard (there were at least 3 of them-even checking to make sure you didn't go anywhere near the band room while trying to follow the maze to the bathrooms)and we were told we could not eat in the room where the bands were going to play that we would have to go to another entrance and eat in that separate room. Ok, we go over there and order our dinner. The food came out lukewarm, but we didn't say anything because it took at least 1/2 hour to get it and we didn't want to miss the first band since that is the band we wanted to hear. We finish up right before the first band is supposed to start and go back to the original entrance where the bands are going to play and the person at the door tells us that we can purchase food and drinks while listening to the band (the same person who told us to go to the other room to eat). So why couldn't we have just come into that room and eaten there to begin with? We probably would have ordered more food if we had been able to go and eat and stay at the same table all night. But because we were rushed to eat when the food finally arrived in the area we were allowed to eat in, none of us wanted to order anything else while listening to the band. And one of the band members who we know told us that first they were told they were starting at 9, then 9:30, then back to 9. They started about 9:15! Not sure what the problem is.

Hard Rock Cafe - Philadelphia
Responded on August 7, 2019

Wino We appreciate the feedback and apologize for the poor performance. It seems our staff was vague in their explanation of the event. During a ticketed show, we do need to clear the room prior to opening the doors as contracted by the musicians (for ticketing / revenue purposes). Regardless, it seems we could have been a bit more hospitable that evening in general. Please reach out at your convenience to Jay @ 215-238-1000. I'd like to speak with you about your experience.

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SG
1 review
Dined on July 25, 2019
Overall 5food 5service 5ambience 5

Best Hard Rock Cafe ever. Nice staff, excellent food and special card with gluten-free meals. Top!

Hard Rock Cafe - Philadelphia
Responded on August 7, 2019

We love 5 star reviews, but we love providing Rock Star service even more. Thanks for coming out to visit!

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D
1 review
Dined on July 23, 2019
Overall 1food 3service 1ambience 4

Service was terrible took 15 minutes for waitress to come by and got worse from there. Very slow!

Hard Rock Cafe - Philadelphia
Responded on July 27, 2019

We are truly sorry for the poor showing during your visit. Definitely not up to Hard Rock standards! Is it possible to get some further details so we can improve on those aspects where we let you down? Please reach out directly when you can, Jay @ 215-238-1000.

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DK
Richmond
3 reviews
Dined on July 20, 2019
Overall 2food 3service 1ambience 3

Had a reservation and was seated promptly. But server took 10-15 mins to greet us. Then food took over 45 mins to be served. Server kept telling us that our food was out next but still took a lot of time. They gave us free dessert but it was very frustrating that the entire meal took over 2 hours. On top of that, the music that was played on the screens was mostly hardcore punk rock stuff. I’ve been in many other hard rocks hut this one was by the worst. I do not recommend.

Hard Rock Cafe - Philadelphia
Responded on July 22, 2019

Our apologies on the poor experience David. We strive for better service and fell short it seemed. Would you mind reaching out directly to me to discuss your experience? 215-238-1000, ask for Jay.

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LF
Philadelphia
3 reviews
Dined on July 20, 2019
Overall 3food 3service 3ambience 4

The restaurant is in a good, convenient location. Okay for families. The service was slow and the food was just mediocre - tough chicken with some pieces seeming undercooked and pulled pork with a high level of fat compared to actual meat.

Hard Rock Cafe - Philadelphia
Responded on July 27, 2019

Thanks you for the feedback Lisa. We appreciate our guests letting us know where we can improve. We will share your input with the culinary and service teams, as we are always trying to improve our level of execution. Our apologies on the sub-par performance.

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PL
1 review
Dined on July 20, 2019
Overall 2food 2service 2ambience 2

Appetizer came out at the same time as our burgers, really loud and the choice of music they were playing was anything but hard rock, wont go back

Hard Rock Cafe - Philadelphia
Responded on July 27, 2019

We appreciate your feedback Paul. Seemed we dropped the ball on multiple aspects during your visit. If you would like to give some further details concerning your visit, they would be appreciated. Reach out at your convenience, Jay @ 215-238-1000.

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MS
1 review
Dined on July 19, 2019
Overall 4food 5service 3ambience 3

Maybe
More attentive hostess needed..........waiter was fine. Table setting could use improvement.
But my steak salad was excellent....could have been served with a pretzel roll

Hard Rock Cafe - Philadelphia
Responded on July 22, 2019

Thanks for the feedback Mary. We will share your feedback with our staff to improve our attentiveness.

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OT
1 review
Dined on July 13, 2019
Overall 3food 3service 3ambience 4

Birthday-put in request early that it was a birthday dinner with reservation on app. Birthday was never acknowledged.

Hard Rock Cafe - Philadelphia
Responded on July 22, 2019

Our apologies on missing that Birthday acknowledgment. We will share your feedback with our team and strive to do better moving forward

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SL
1 review
Dined on July 7, 2019
Overall 4food 3service 4ambience 5

Maybe, but more so if the prices were a bit better.

Hard Rock Cafe - Philadelphia
Responded on July 9, 2019

Sue, Thank you for your feedback. We hope to see you again soon.

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CG
1 review
Dined on July 4, 2019
Overall 2food 2service 1ambience 1

The service was slow. The food was mediocre and the food is overpriced

Hard Rock Cafe - Philadelphia
Responded on July 7, 2019

Chris, I apologize that your visit did not meet your expectations. At your convenience, we'd love to hear a little more about your visit so we can rectify the situation and coach the team. We look forward to hearing from you.

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MB
Dallas
9 reviews
Dined on July 3, 2019
Overall 5food 5service 5ambience 5

Really enjoyed Hard Rock. My daughter like to hit various Hard Rock Cafe in major cities that we visit.

Hard Rock Cafe - Philadelphia
Responded on July 9, 2019

Michael, Thank you for visiting. We're happy that you enjoyed your time with us. We hope to see you again soon.

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JD
1 review
Dined on June 28, 2019
Overall 2food 3service 1ambience 3

Had to ask for silverware. Ordered sweet tea got a raspberry tea. Waitress kept disappearing.

Hard Rock Cafe - Philadelphia
Responded on July 5, 2019

We apologize that your experience did not meet your expectations. Your feedback is appreciated and we'll share it with the team.

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OT
Pittsburgh
8 reviews
Dined on June 28, 2019
Overall 2food 3service 1ambience 2

We had reservations, but it still took them 20 minutes to seat us is the overflow area. They were not even very crowded. There were plenty of open seats in the main dining room.

Our server was challenging to find. She did not follow up after our food arrived, and we had to ask another staff member to help us get beverage refills and the bill.

Overall, very disappointing.

Hard Rock Cafe - Philadelphia
Responded on July 5, 2019

We apologize that your experience did not meet your expectations. Your feedback is appreciated and we'll share it with the team.

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k
Atlantic City
5 reviews
Dined on June 26, 2019
Overall 5food 5service 5ambience 5

Great food and wonderful service!!

Hard Rock Cafe - Philadelphia
Responded on August 7, 2019

Thanks for the Rock Star review!

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OT
Washington DC
1 review
Dined on June 25, 2019
Overall 1food 1service 1ambience 1

Awful. I made reservations months ago, then the day of my dinner with 10 of my coworkers, I find out a company has booked out the place. The tried to call me once the day of dinner and that was it. NO warning or email the night of my reservation! When we arrived the manager would not even come out to talk with us. Absolutely horrible. I would not recommend to anyone who needs a business dinner reservation.

OT
1 review
Dined on June 25, 2019
Overall 5food 5service 5ambience 5

Attending the ISTE conference with my husband. The food was on Target. Service was excellent

Hard Rock Cafe - Philadelphia
Responded on June 27, 2019

Thank you for your feedback and visiting with us. We hope to see you again soon.

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PR
1 review
Dined on June 24, 2019
Overall 5food 4service 5ambience 5

Nice experience. 12 people(8adults,4children) Staff was excellent and polite. Space was perfect for our needs.

Hard Rock Cafe - Philadelphia
Responded on June 27, 2019

Paul, We were thrilled to host your party. Thank you for visiting with us.

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SW
1 review
Dined on June 23, 2019
Overall 2food 1service 1ambience 3

Once we were seated, we had a hard time getting our waitress to come back. My steak was full of fat. We didn’t have silverware and had to ask for it after our food arrived.

Hard Rock Cafe - Philadelphia
Responded on June 28, 2019

Shannon, We apologize that your experience did not meet your expectations. Your feedback is appreciated and we'll share it with the team.

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OT
Chicago
1 review
Dined on June 23, 2019
Overall 4food 5service 4ambience 5

Made a reservation for 11, got there 10 minute early with the whole group. The restaurant wasn’t busy at all - lots of open tables. The hostess said she’d work on putting some tables together for us. 25 minutes later, the restaurant was now filling up and we still hadn’t been seated. Several employees seemed to be available and standing around. Super frustrating, and had to ask again about our table. NO apologies and I was told that she would get to it. I even offered to move tables for her. Aside from that frustration and waiting 30 minutes past our reservation time, our waiter was EXCELLENT and thanks to him I would go back. The hostesses could use some work on friendliness and efficiency!

Hard Rock Cafe - Philadelphia
Responded on June 28, 2019

We appreciate you taking the time to tell us about your recent visit to the Hard Rock Cafe in Philadelphia. We use all feedback as a teaching tool that helps us to improve every day. We hope to see you again soon.

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CR
New York Area
1 review
Dined on June 23, 2019
Overall 5food 5service 5ambience 5

Great location, across from convention center and fast service. Food was great!

Hard Rock Cafe - Philadelphia
Responded on June 27, 2019

Carmen, Thank you for your feedback. We enjoyed hosting you and hope to see you again soon.

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E
1 review
Dined on June 16, 2019
Overall 2food 4service 2ambience 4

The food took some time to get to the table. There was absolutely no promptness in any of the staff members...

Hard Rock Cafe - Philadelphia
Responded on June 20, 2019

We appreciate you giving us feedback about your recent visit to the Hard Rock Cafe in Philadelphia. I apologize that your visit did not meet your expectations and I would love to hear a little more about your visit. Please feel free to contact the Cafe directly.

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CS
1 review
Dined on June 15, 2019
Overall 5food 4service 5ambience 3

Typical Hard Rock - great location, on the noisy side, with something on the menu for everyone. The chicken wings were especially good. The entree size beet salad was teensy. It was so small that I even questioned whether it was a side salad. Oh well. Tourist food. All in all, Hard Rock satisfied.

Hard Rock Cafe - Philadelphia
Responded on June 20, 2019

Thank you for taking the time to tell us about your recent visit. We hope to see you again soon.

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DE
1 review
Dined on June 15, 2019
Overall 3food 3service 4ambience 5

The non alcoholic,non carbonated beverage were $6 a piece. And refills weren't free. A big problem if you have children. We ordered teas. Which I believe is not under the soda tax. Free refills would be great.

Hard Rock Cafe - Philadelphia
Responded on June 20, 2019

Dennis, We appreciate you giving us feedback about your recent visit to the Hard Rock Cafe in Philadelphia. I apologize that your visit did not meet your expectations and I would love to hear a little more about your visit. Please feel free to contact the Cafe directly.

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k
Philadelphia
1 review
Dined on June 14, 2019
Overall 4food 5service 4ambience 4

Good vibe. Good food. Mostly good music (why were Katy Perry and Drake playing??). Servers are good at their job. Hostesses could be more pleasant. Cost could be a little lower.

Hard Rock Cafe - Philadelphia
Responded on June 17, 2019

We appreciate you taking the time to tell us about your recent visit to the Hard Rock Cafe in Philadelphia. We use all feedback as a teaching tool that helps us to improve every day. We hope to see you again soon.

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LD
1 review
Dined on June 13, 2019
Overall 5food 5service 5ambience 5

It was my moms first time visiting. We were celebrating her 50th birthday and our server made sure everything was perfect!

Hard Rock Cafe - Philadelphia
Responded on June 17, 2019

Thank you for telling us about your visit to the Hard Rock Cafe in Philadelphia. Happy 50th Birthday to Mom!

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P
Philadelphia
1 review
Dined on June 9, 2019
Overall 5food 5service 5ambience 5

We went to have my birthday free meal and try the Pride milkshake, it was delicious!

Hard Rock Cafe - Philadelphia
Responded on June 10, 2019

Thank you for taking the time to tell us about your visit. Happy Birthday! We hope to see you soon.

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SW
Yorkshire
1 review
Dined on June 6, 2019
Overall 3food 5service 4ambience 4

When we initially went into the restaurant we were met by a very rude employee. She told us we were late for our table. I showed her our reservation on my phone and it proved we were actually early for our booking.
There was no apology for her mistake and she told us to take a seat and we would have to wait until the eating area had been cleaned again in her same rude attitude.
This meant the restaurant was actually late seating us at our table.
On a lighter note our server was ok although everything is done to try and upsell.
Would I return- not sure I would as you get a first impression of someone or something within the first 10 seconds and mine was very negative

Hard Rock Cafe - Philadelphia
Responded on June 10, 2019

Please feel free to contact us directly to tell us a little more about your visit. Your feedback is valuable to us and we use it to improve on a daily basis. Thank you.

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KG
Atlantic City
7 reviews
Dined on June 4, 2019
Overall 5food 5service 5ambience 5

We had Bangkok shrimp, loaded Nachos , fajitas, and burgers...Awesome Awesome

Hard Rock Cafe - Philadelphia
Responded on June 6, 2019

We're thrilled that you enjoyed your time with us at the Hard Rock Cafe. I appreciate you giving us feedback on your visit and hope to see you again soon.

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OT
Philadelphia
3 reviews
Dined on May 31, 2019
Overall 4food 4service 5ambience 5

Steak (really recommended) was great but the burger was smaller than expected

Hard Rock Cafe - Philadelphia
Responded on June 6, 2019

Thank you for your feedback. We appreciate hearing from you and we hope to see you again soon.

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SC
1 review
Dined on May 27, 2019
Overall 3food 3service 1ambience 2

My server seemed to be in a horrible mood . I don’t think she smiled once and made us feel like we were bothering her . Just cause of how depressing she was I would never go back.

Hard Rock Cafe - Philadelphia
Responded on June 10, 2019

Stacy, Please feel free to contact us directly to tell us a little more about your visit. Your feedback is valuable to us and we use it to improve on a daily basis. Thank you.

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Y
Washington DC
3 reviews
Dined on May 25, 2019
Overall 4food 3service 4ambience 2

Probably not Philly's typical experience, but music went out, so ambiance lacked gusto, and food was just ok; service was good though.

OT
New York Area
4 reviews
Dined on May 23, 2019
Overall 3food 3service 4ambience 3

The menu is no variable
Good service.
But the music they must understand that rock is no only metal or heavy metal. And if they see the ambient of comtemporane people change the metal for a soft rock.

Hard Rock Cafe - Philadelphia
Responded on June 10, 2019

Thank you for taking the time to tell us about your recent visit. We use all feedback to improve on a daily basis.

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OT
San Francisco
4 reviews
Dined on May 18, 2019
Overall 1food 3service 1ambience 5

The hostess was extremely rude and left us sitting there for 30 mins while others were seated ahead of us just because I asked for a good booth in my reservation. Instead of asking if we would like to wait she made the incorrect decision for us. When asked, why we were never seated she was rude. She should not be the face of the company. Probably should work in the back doing something non-service related.

Hard Rock Cafe - Philadelphia
Responded on June 10, 2019

We're sorry that your visit did not meet your expectations or ours and would love to hear a little more about it. Please feel free to contact us with details so we can improve.

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