Hard Rock Cafe - Philadelphia

3.8
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267 Reviews
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$30 and under
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American
In the city where freedom rings, you're free to rock at the Hard Rock Cafe Philadelphia! Located in the historic Reading terminal train station, this popular downtown nightspot is just blocks away from the birthplace of America: Independence Hall. Take in the sights of Philadelphia and then celebrate your independence and our great nation at our Hard Rock Cafe. You'll feel like a star while dining with us in Philadelphia. Have a seat in our plush booths and savor a Legendary Burger or lounge on the Victorian-style couches or high-back chairs in the bar area while sipping on some handcrafted cocktails. No matter where you are in the Hard Rock Cafe Philadelphia, you'll be surrounded by memorabilia of music greats like Jim Morrison, Elton John, The Beatles, and Joan Jett. Commemorate your trip to Philly with a collectible or souvenir from our on-site Rock Shop. Browse through classic Hard Rock t-shirts, hats, cups, magnets, and more.
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Private Dining

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Specials

Hard Rock Happy Hour offered Weekdays 5-7pm!

Join us for Happy Hour!
Weekdays 5:00pm - 7:00pm
$3 Domestic Beers
$4 Imported Beers & House Wine
$5 Call Drinks
1/2 Priced Appetizers
(Excluding the Jumbo Combo)

Terms and Conditions:

Valid For: 1 - 20 people

Starts: May 29, 2019

Ends: May 30, 2118

Availability: Mon-Fri 5:00PM-7:00PM

Thanksgiving Dinner Special Menus & Offers

Celebrate with Hard Rock Cafe with a special Turkey Dinner! Thanksgiving Plate-Slow roasted turkey breast, roasted fresh vegetables, home-style classic stuffing, creamy sweet potato mash, cranberry sauce, and finished with a traditional gravy. $26.95

Wednesday, November 27, 2019

Christmas Eve Special Menus & Offers

Celebrate the Holidays with Hard Rock. Join us for our Holiday Menus. {Festive Lunch Menu -available until 4PM} 2-Courses $27.95 3-Courses $32.95 {Mistletoe Menu} 2-Course $33.95 3-Course $39.95 Enjoy delicious choices from Bangkok Shrimp to Holiday Brownie!

Tuesday, December 24, 2019

Christmas Day Special Menus & Offers

Celebrate the Holidays with Hard Rock. Join us for our Holiday Menus. {Festive Lunch Menu -available until 4PM} 2-Courses $27.95 3-Courses $32.95 {Mistletoe Menu} 2-Course $33.95 3-Course $39.95 Enjoy delicious choices from Bangkok Shrimp to Holiday Brownie!

Tuesday, December 24, 2019

New Year's Eve Special Menus & Offers

Open New Year's Eve! Join us in ringing in the new year!

Tuesday, December 31, 2019

What 267 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.8
food
3.8
service
4.0
ambience
3.6
value
Noise · Moderate
73% of people would recommend it to a friend
5
4
3
2
1
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MH
1 review
Dined 2 days ago
Overall 4food 4service 2ambience 5

The food was good, not great. The service was slow, especially our drinks. We waited 10 minutes just for a draft beer.
The music however was great , we went on a Friday night and enjoyed the live music while eating.

JH
Philadelphia
4 reviews
Dined on October 5, 2019
Overall 2food 1service 1ambience 3

Prior to a concert, we had 6:15 reservations for dinner. We arrived on time and instantly seated. Our waitress greeted us within 5 minutes and we ordered drinks. Mind you, our concert began at 8pm 2 blocks away. We inquired about our food twice (2 of us ordered salads) and were reassured by the waitress as well as the manager that our food was coming. Well, by 7:35 we told the waitress to just give us our bill for the drinks as we could stay no longer. Per the manager, they [the drinks] were given to us on the house. Over an hour and still no salad! We won't go back if we have plans.

DG
1 review
Dined on October 5, 2019
Overall 3food 3service 2ambience 3

Service was very slow... very. We were the only ones placed in the back room for a party of 13. While the server was very nice, it took a very long time to be seated and get served. We had 7 kids and 6 adults. The food was just OK, nothing outstanding, and a bit higher than expected (3.99 for a soda). Chicken fingers were spicy which was surprising for a kids meal. Though, prices for kids meal were reasonable. I get it, you are there for the ambiance but being seated in the back room took a little away from that. They did bring out a nice free dessert for the birthday girl, so that was nice. Maybe sitting in the main room would be better.

S
Philadelphia
49 reviews
Dined on September 28, 2019
Overall 3food 3service 4ambience 3

Decent food. Convenient location.

CM
1 review
Dined on September 22, 2019
Overall 3food 2service 4ambience 3

Our family went to see the band X-roads from Freedom High School in Bethlehem PA play a set during lunch hours. There was confusion which as to which door to enter. While events were going on (no signs posted) you had to use the Jefferson Station entrance. Took a while to find the entrance. The staff was helpful and friendly. Service was GREAT considering how busy the event was. The food was just OK. I have been to MANY, MANY Hard Rock Cafes around the world and HRC's food just seems like frozen food prepared, reheated and left to sit for a while. Most at our table didn't eat all of the food. Bar menu was good. Philly HRC needs to advertise the small, quiet bar in the back .... especially during the crazy holiday season. Not a really good value ...

SO
Philadelphia
6 reviews
Dined on September 21, 2019
Overall 3food 4service 2ambience 4

While the food was good the service needed some improvements. As an example, a salad was brought to our table but it belonged to another table. We watched the waitress walk away but in view, wait a bit, and serve it to the correct table.
The new beet salad was good but needed more fruit, more dressing, and was fine amount of kale/lettuce.
We would go again but be prepared to wait the 45 minutes from the time we ordered until food would come.

ML
Philadelphia
1 review
Dined on September 21, 2019
Overall 2food 3service 1ambience 1

Terrible service took 30 minutes to be served even when I made a reservation. Waitress was extremely rude

TD
1 review
Dined on September 18, 2019
Overall 4food 5service 4ambience 5

Our first ever visit to a Hard Rock Cafe. The food was very good and plentiful

p
Baltimore
19 reviews
Dined on September 7, 2019
Overall 4food 4service 5ambience 4

Enjoyed celebrating Freddie for a Week for Freddie Mercury's birthday. The special milkshake they offered for this week was delicious! Our server Tyrone was friendly, attentive and made our dining experience that much more special.

V
1 review
Dined on September 5, 2019
Overall 3food 4service 1ambience 4

Food was better than expected but service sucked took forever just to have order taken and was not busy at all even after making reservations

AJ
Philadelphia
14 reviews
Dined on August 31, 2019
Overall 3food 2service 5ambience 4

This was my first visit to the Hard Rock in Philadelphia. While it had the look and feel of the other HRCs the food quality was disappointing. I expected greatness but got an average burger and fries. Sorry, Philadelphia I won't be returning. I'll stick with the HRCs in Las Vegas Fort Lauderdale and Orlando where I had a great meal.

OT
1 review
Dined on August 28, 2019
Overall 5food 5service 5ambience 5

We met at Hard Rock for lunch to celebrate two of our birthdays. The burgers were awesome! The hostess and our waiter were super nice and brought us sundaes for our birthdays with chocolate guitars in them. They gave us birthday cards that all of the waitstaff signed, which was such a nice, personal touch. We don’t go there enough, but we will remember to in the future.

AN
London
2 reviews
Dined on August 24, 2019
Overall 3food 3service 3ambience 3

A pilgrimage for our daughter. Food was nothing special and service slow, if friendly.

OT
Philadelphia
1 review
Dined on August 17, 2019
Overall 4food 5service 1ambience 5

The food was great, I had a milkshake that was so good! But our server didn't seem to want to give us the time of day. Didn't bring us drink refills or ask if we wanted any, didn't stop by our table for a solid 20 minutes, was not personable. The manger was even made aware and didn't compinsate our bills, usually great customer service takes off a dessert or a drink to win you back over. I love Hard Rock for what it is, a fun destination restaurant. I've been to quite a few great ones, just got terrible service at this one!

SS
1 review
Dined on August 10, 2019
Overall 3food 4service 1ambience 3

I took my friend there for the first time and the waiter was horrible . He was making jokes about other people race. Also, he embarrassed my table about a tip.

RR
1 review
Dined on August 9, 2019
Overall 4food 5service 1ambience 5

service could have been more attentive and less opinionated

RS
1 review
Dined on August 8, 2019
Overall 3food 4service 4ambience 3

We went there with a happy hour offer of appetizers half priced. However, after we were sitted we were notified that offer only applied in bar area. We did not consume any alcohol for us to move into bar area and was
not reasonable to occupy bar area to get tour dinner and the half priced chicken wings that we still consumed at regular price where we were sitting. Bottomline no happy hour outside of the bar even for appetizers.

R
1 review
Dined on August 8, 2019
Overall 5food 5service 5ambience 5

Everything there was wonderful. It was great to make a reservation on line.
One suggestion: perhaps you could list which parking lots accept their HardRock validation.

O
Switzerland
24 reviews
Dined on August 3, 2019
Overall 3food 2service 4ambience 4

We were quickly seated on arrival in a good location. Our server was generally professional and attentive. As music fans we and our children enjoyed the lively atmosphere. The main drawback was the food which was poorly prepared and presented. Prices were slightly lower than at equivalent establishments.

Hard Rock Cafe - Philadelphia
Responded on August 7, 2019

Thanks for the feedback Orige. Glad that our service team was on point. Our apologies on the food preparation and presentation. We are constantly striving for improvement in that area and your feedback goes a long way towards that goal.

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MB
1 review
Dined on August 3, 2019
Overall 5food 3service 5ambience 5

We went to celebrate two birthdays and everyone had a great time. This team is awesome and we enjoyed our evening. The food is what you expect, but I wish the sliders came less than well done. I am sure we will be back!

Hard Rock Cafe - Philadelphia
Responded on August 7, 2019

Thanks for the great review! We appreciate you coming by for your special occasions.

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S
Washington DC
6 reviews
Dined on August 1, 2019
Overall 5food 5service 5ambience 5

Fundraiser

Hard Rock Cafe - Philadelphia
Responded on August 7, 2019

We love when we provide 5 star service. Thanks for the review.

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W
Philadelphia
13 reviews
Dined on July 26, 2019
Overall 2food 2service 2ambience 2

We went to the Hard Rock last Friday night to hear the live bands that were playing. I made dinner reservations for 1 hour prior to the posted start time of the first band-thinking we could sit and listen while we were eating also. When we arrived for our dinner reservation and are stopped by a security guard (there were at least 3 of them-even checking to make sure you didn't go anywhere near the band room while trying to follow the maze to the bathrooms)and we were told we could not eat in the room where the bands were going to play that we would have to go to another entrance and eat in that separate room. Ok, we go over there and order our dinner. The food came out lukewarm, but we didn't say anything because it took at least 1/2 hour to get it and we didn't want to miss the first band since that is the band we wanted to hear. We finish up right before the first band is supposed to start and go back to the original entrance where the bands are going to play and the person at the door tells us that we can purchase food and drinks while listening to the band (the same person who told us to go to the other room to eat). So why couldn't we have just come into that room and eaten there to begin with? We probably would have ordered more food if we had been able to go and eat and stay at the same table all night. But because we were rushed to eat when the food finally arrived in the area we were allowed to eat in, none of us wanted to order anything else while listening to the band. And one of the band members who we know told us that first they were told they were starting at 9, then 9:30, then back to 9. They started about 9:15! Not sure what the problem is.

Hard Rock Cafe - Philadelphia
Responded on August 7, 2019

Wino We appreciate the feedback and apologize for the poor performance. It seems our staff was vague in their explanation of the event. During a ticketed show, we do need to clear the room prior to opening the doors as contracted by the musicians (for ticketing / revenue purposes). Regardless, it seems we could have been a bit more hospitable that evening in general. Please reach out at your convenience to Jay @ 215-238-1000. I'd like to speak with you about your experience.

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SG
1 review
Dined on July 25, 2019
Overall 5food 5service 5ambience 5

Best Hard Rock Cafe ever. Nice staff, excellent food and special card with gluten-free meals. Top!

Hard Rock Cafe - Philadelphia
Responded on August 7, 2019

We love 5 star reviews, but we love providing Rock Star service even more. Thanks for coming out to visit!

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D
1 review
Dined on July 23, 2019
Overall 1food 3service 1ambience 4

Service was terrible took 15 minutes for waitress to come by and got worse from there. Very slow!

Hard Rock Cafe - Philadelphia
Responded on July 27, 2019

We are truly sorry for the poor showing during your visit. Definitely not up to Hard Rock standards! Is it possible to get some further details so we can improve on those aspects where we let you down? Please reach out directly when you can, Jay @ 215-238-1000.

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DK
Richmond
3 reviews
Dined on July 20, 2019
Overall 2food 3service 1ambience 3

Had a reservation and was seated promptly. But server took 10-15 mins to greet us. Then food took over 45 mins to be served. Server kept telling us that our food was out next but still took a lot of time. They gave us free dessert but it was very frustrating that the entire meal took over 2 hours. On top of that, the music that was played on the screens was mostly hardcore punk rock stuff. I’ve been in many other hard rocks hut this one was by the worst. I do not recommend.

Hard Rock Cafe - Philadelphia
Responded on July 22, 2019

Our apologies on the poor experience David. We strive for better service and fell short it seemed. Would you mind reaching out directly to me to discuss your experience? 215-238-1000, ask for Jay.

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LF
Philadelphia
3 reviews
Dined on July 20, 2019
Overall 3food 3service 3ambience 4

The restaurant is in a good, convenient location. Okay for families. The service was slow and the food was just mediocre - tough chicken with some pieces seeming undercooked and pulled pork with a high level of fat compared to actual meat.

Hard Rock Cafe - Philadelphia
Responded on July 27, 2019

Thanks you for the feedback Lisa. We appreciate our guests letting us know where we can improve. We will share your input with the culinary and service teams, as we are always trying to improve our level of execution. Our apologies on the sub-par performance.

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PL
1 review
Dined on July 20, 2019
Overall 2food 2service 2ambience 2

Appetizer came out at the same time as our burgers, really loud and the choice of music they were playing was anything but hard rock, wont go back

Hard Rock Cafe - Philadelphia
Responded on July 27, 2019

We appreciate your feedback Paul. Seemed we dropped the ball on multiple aspects during your visit. If you would like to give some further details concerning your visit, they would be appreciated. Reach out at your convenience, Jay @ 215-238-1000.

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MS
1 review
Dined on July 19, 2019
Overall 4food 5service 3ambience 3

Maybe
More attentive hostess needed..........waiter was fine. Table setting could use improvement.
But my steak salad was excellent....could have been served with a pretzel roll

Hard Rock Cafe - Philadelphia
Responded on July 22, 2019

Thanks for the feedback Mary. We will share your feedback with our staff to improve our attentiveness.

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OT
1 review
Dined on July 13, 2019
Overall 3food 3service 3ambience 4

Birthday-put in request early that it was a birthday dinner with reservation on app. Birthday was never acknowledged.

Hard Rock Cafe - Philadelphia
Responded on July 22, 2019

Our apologies on missing that Birthday acknowledgment. We will share your feedback with our team and strive to do better moving forward

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SL
1 review
Dined on July 7, 2019
Overall 4food 3service 4ambience 5

Maybe, but more so if the prices were a bit better.

Hard Rock Cafe - Philadelphia
Responded on July 9, 2019

Sue, Thank you for your feedback. We hope to see you again soon.

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CG
1 review
Dined on July 4, 2019
Overall 2food 2service 1ambience 1

The service was slow. The food was mediocre and the food is overpriced

Hard Rock Cafe - Philadelphia
Responded on July 7, 2019

Chris, I apologize that your visit did not meet your expectations. At your convenience, we'd love to hear a little more about your visit so we can rectify the situation and coach the team. We look forward to hearing from you.

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MB
Dallas
9 reviews
Dined on July 3, 2019
Overall 5food 5service 5ambience 5

Really enjoyed Hard Rock. My daughter like to hit various Hard Rock Cafe in major cities that we visit.

Hard Rock Cafe - Philadelphia
Responded on July 9, 2019

Michael, Thank you for visiting. We're happy that you enjoyed your time with us. We hope to see you again soon.

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JD
1 review
Dined on June 28, 2019
Overall 2food 3service 1ambience 3

Had to ask for silverware. Ordered sweet tea got a raspberry tea. Waitress kept disappearing.

Hard Rock Cafe - Philadelphia
Responded on July 5, 2019

We apologize that your experience did not meet your expectations. Your feedback is appreciated and we'll share it with the team.

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OT
Pittsburgh
8 reviews
Dined on June 28, 2019
Overall 2food 3service 1ambience 2

We had reservations, but it still took them 20 minutes to seat us is the overflow area. They were not even very crowded. There were plenty of open seats in the main dining room.

Our server was challenging to find. She did not follow up after our food arrived, and we had to ask another staff member to help us get beverage refills and the bill.

Overall, very disappointing.

Hard Rock Cafe - Philadelphia
Responded on July 5, 2019

We apologize that your experience did not meet your expectations. Your feedback is appreciated and we'll share it with the team.

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k
Atlantic City
5 reviews
Dined on June 26, 2019
Overall 5food 5service 5ambience 5

Great food and wonderful service!!

Hard Rock Cafe - Philadelphia
Responded on August 7, 2019

Thanks for the Rock Star review!

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OT
Washington DC
1 review
Dined on June 25, 2019
Overall 1food 1service 1ambience 1

Awful. I made reservations months ago, then the day of my dinner with 10 of my coworkers, I find out a company has booked out the place. The tried to call me once the day of dinner and that was it. NO warning or email the night of my reservation! When we arrived the manager would not even come out to talk with us. Absolutely horrible. I would not recommend to anyone who needs a business dinner reservation.

OT
1 review
Dined on June 25, 2019
Overall 5food 5service 5ambience 5

Attending the ISTE conference with my husband. The food was on Target. Service was excellent

Hard Rock Cafe - Philadelphia
Responded on June 27, 2019

Thank you for your feedback and visiting with us. We hope to see you again soon.

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PR
1 review
Dined on June 24, 2019
Overall 5food 4service 5ambience 5

Nice experience. 12 people(8adults,4children) Staff was excellent and polite. Space was perfect for our needs.

Hard Rock Cafe - Philadelphia
Responded on June 27, 2019

Paul, We were thrilled to host your party. Thank you for visiting with us.

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SW
1 review
Dined on June 23, 2019
Overall 2food 1service 1ambience 3

Once we were seated, we had a hard time getting our waitress to come back. My steak was full of fat. We didn’t have silverware and had to ask for it after our food arrived.

Hard Rock Cafe - Philadelphia
Responded on June 28, 2019

Shannon, We apologize that your experience did not meet your expectations. Your feedback is appreciated and we'll share it with the team.

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OT
Chicago
1 review
Dined on June 23, 2019
Overall 4food 5service 4ambience 5

Made a reservation for 11, got there 10 minute early with the whole group. The restaurant wasn’t busy at all - lots of open tables. The hostess said she’d work on putting some tables together for us. 25 minutes later, the restaurant was now filling up and we still hadn’t been seated. Several employees seemed to be available and standing around. Super frustrating, and had to ask again about our table. NO apologies and I was told that she would get to it. I even offered to move tables for her. Aside from that frustration and waiting 30 minutes past our reservation time, our waiter was EXCELLENT and thanks to him I would go back. The hostesses could use some work on friendliness and efficiency!

Hard Rock Cafe - Philadelphia
Responded on June 28, 2019

We appreciate you taking the time to tell us about your recent visit to the Hard Rock Cafe in Philadelphia. We use all feedback as a teaching tool that helps us to improve every day. We hope to see you again soon.

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