Hard Rock Cafe - Niagara Falls
Book your next event with us
Father's Day Special Menus & Reservations
Treat Dad to all his favorites.. Steak, Burgers and Beer! Join us for Father's Day Lunch or Dinner.
Sunday, June 16, 2019
Overall we had a great time. Thought the food was on the expensive side - but was good. The noise level was high - but not totally uncomfortable.
Great food a little on the pricey side with drinks, need to have more specials and discount coupons.
Hello Dean, Thank you very much for letting us know about your recent experience. We are so happy to see you enjoyed to food and service.
I have been to the restaurant in NYC and loved it !! Decided to surprise my Daughter for her birthday and was Highly disappointed!!! Our chicken wings were so undercooked they were still bloody!! Our stake was mostly all fat ! The mashed potatoes that came with the stake were brown and tasted like they were 2 weeks old !! It was to say the least disappointing !
We had a great time at the Niagara Falls Hard Rock. It was easy to go online to reserve our table. The food was excellent
Food and waitress was great.Priced way to HIGH. Floors and bathroom were a mess and the music. The music playing was the biggest let down. Hard rock cafe huh..... step up your game, very disappointed and will not be back again.....
We had a group of 10 that wanted to pre-order because we were at a conference and knew that this venue would be flooded with 100 people in 5 minutes. Nicole, the GM took my order for my group an hour before we sat down and set up a table for us immediately so we could walk right in and sit down, 10 minutes later we had our lunch and drinks and the line at the door was a block long while we ate our lunch! Thank you for the professionalism, the kindness, the way that hospitality should be! Others could take a page out of this venue's book! Thanks again to the wonderful staff and especially dearest Nicole the General Manager.
Deborah / Director of Sales
It was okay. I did request with my reservations if my husband could get sung happy birthday to but no one came to do it.
Mostly disappointed with the waitress. She was very slow and spilled beer on our table more than once and never cleaned it up. There was a band playing and it was extremely loud. The monitors in the back room where we were dining had other videos showing but could not be heard. It would make sense to show the actual band playing
Extremely overpriced! Small portions. Limited menu options. Food is way too salty!
I tried to make a reservation three months in advance so I could get a front row seat. I wanted to tape the drum recital I was told reservations could not be made that far in advance so I tried again a month later again they would not let me. When I finally was able to reserve a table I explained I wanted to sit in the front and video. When I arrived they put me behind a post were I had to strain my neck just to see. Not only was I unable to tape anything I could hardly even watch the show. Very disappointed with your establishment and your staff. I will make sure anyone who asks or who I talk too will know exactly how I was treated and what I think of the place.
Great service, fantastic good and we were seated quickly.
Cenato con amici e pranzato il giorno successivo.
Hard rock un ristorante che da sempre garanzie di trovarsi bene.
We attended a high school band night. The manager was super friendly and helpful when i reserved a table. He said you are in a side room but you have video monitors. Great. Except the video looked like warped vhs from the 80s. I think hard rock might be able to buy a few nice TVs? Room was super tight and staff was constantly trying to get around the room. Other parents decided to plant themselves in the doorway and block everyone else’s little view we had of the stage. Food is ok but overpriced. Service was great.
went for a school jazz band concert. considering how many people all came at once, the service was outstanding!!
We went there for our son’s Jazz band performance. The place was filled with families looking forward to hearing the band in a friendly and rock n roll themed restaurant. My cob salad was really good. I enjoyed the pomegranate seeds and seasoned pumpkin or some type of seed that was on it. You can have it your way. My husband had the legendary burger that came with fries. It was cooked well as he had requested. The presentation and taste were very good. They were originally supposed to have a special menu for us but a computer glitch had us ordering from the main menu. It worked out well because I tried something different. The management provided a discount which was appreciated. Really nice place for a bustling musical Tuesday evening with good food and friendly staff and management.
I thought the food was kind of pricey, but I understand it's a tourist area. I ordered the pull pork sandwich and there was a huge chunk of non-edible meat in the sandwich. Kind of grossed me out.
Our server was outstanding. Jazz concert was incredible. We always look forward to this yearly event.
Great music with a great atmosphere. Food was fresh and hot.
Had not been to this particular Hard Rock. Reservations for one were easy to get on a busy Saturday night. Caesar salad was the best thing that I had and could have eaten three. The chicken tenders were a small portion for $18 and they were so well done there was char. Char is the worst and it ruined the tenders. The French fries that came with them tasted reheated and were totally underwhelming. Free soda refills, the Caesar, and the decked out restaurant decorations made this an okay stop. Would not return. Rainforest Cafe is next.
Good salmon and shrimp. Wasn’t crazy about the Mac and Cheese but my wife’s steak was good as was my daughter’s flat bread pizza.
Not what I remembered. The service was great but the food was lackluster. If you go for the atmosphere, then you’ll have a much better time. We just went for the food, so not that great.
Make sure that you have a reservation before you go
When we arrived to a mostly empty restaurant and i asked for a booth the "hostess" replied "not for three people" and was then motioning to a 4 seater table near the door! When i said we didn't want to sit near the door since it was 30 degrees and extra windy out and asked if we could sit in a half booth near the window she said nothing, grabbed 3 menus and walked toward the table. We followed but didn't sit down since it hadn't been cleaned (again, in an almost empty restaurant). When i motioned towards the pile of fries napkins and crayons on the floor where our feet were going to go, she rolled her eyes again saying nothing and then disappeared. We stood for 3 minutes contemplating leaving but since our son was hungry and we weren't sure what else was open in that immediate area, we reluctantly stayed. She came back with a broom and haphazardly cleaned the floor, didn't bother wiping the seats down. Luckily i had some napkins in my purse and did that myself. The group next to us had an issue with their food so we had to listen to them over the music. Food wasn't up to other HRC standards by a long shot. All in all it was a very disappointing experience on St. Patrick's Day! We'll continue to visit the falls a few times a year as well as other HRC locations, but we will NEVER go back one. Also, bathrooms were not clean and no paper towels in women's. This staff just looked hung over and like they wanted to ne anywhere but working there to be honest.
Nice that Hard Rock supports local live music. Performing Arts show was a great event at a fantastic venue for the kids.
Thank you for following up and sending this survey. That’s a sign that you want to make things better. We were there only because my granddaughter was one of the performers with the Performing Arts School. Here are my reasons for my ratings: 1) Making our reservation was quick and easy. 2) The hostesses weren’t especially warm and/or friendly, 3) It took a very long time for the waitress to take our food order, and really long for the food to arrive at our table, 4) my order was wrong, so I had to wait a bit longer to get what I ordered, 5) Our waitress wasn’t very attentive or friendly, 6) I ordered the Waldorf Salad, which wasn’t tasty, but the chicken that came with it was grilled to perfection! The Waldorf Salad wasn’t anything like a traditional Waldorf Salad (Google it to see what it should look like, which is what I expected). The chef needs to take the time to properly cut up all ingredients, so the flavors blend well. 7) We didn’t like the fact that after the waitress gave us back our credit cards, with the completed check, she disappeared. We didn’t want to leave our check information on the table, so I walked it over to the kitchen area and handed them to a waitress. So as you can see, our overall experience wasn’t very good. We did like the personalized table place holder, though. Thanks for the nice souvenir!
Our table was ready for us when we arrived. We were brought to our table quickly but waited at least 10 minutes before the waiter came over-just to tell us his name and that he'd be back to take our order. The big problem was that the Hard Rock was having an open mike for a local middle school. I checked the events calendar prior to making the reservation and there was no mention of this event on the calendar. After giving us time to think about it without any attention from the wait staff and after realizing that several young students were going to be singing throughout the evening, we decided to leave. Had we known about the event, we would have chosen to go there another day. To sum up: Update your events calendar!
We had a delicious meal, the wait staff was very courteous.
We had excellent service, great food at a reasonable price, a fun atmosphere and a beautiful night at the Falls! Highly recommended!
Brought an out of town guest to see the falls and out for a casual dinner in a great atmosphere. Could not have been happier or more impressed. Will recommend to friends. Thank you!
Once again we had a great experience at Hard Rock Niagara Falls NY. Excellent service and delicious food. My husband has a few dietary restrictions and it was no problem for Hard Rock to accommodate him. We will most certainly return again!
Got the NY Strip. $26 and was as good as $50 steaks I've had. Everything was great. Clothing and jewelry priced good also.
The food and service were great. I only wish the were more metal displays although I really enjoyed the Megadeth jacket and Izzy shoes.
Thank you for having the option of open table. We had great food at a reasonable price. There was also a band who played; what a boon! We had lots of fun. I am so happy we were able to make reservations, so many do not offer this any longer. Thanks so much
Great meal and environment for families! Just very expensive for the simple meals we purchased.
Once again had a great meal with wonderful service!!
Had a great time, food and service was wonderful
The food, service and atmosphere were fantastic!!
We had a great time!
Music is way too loud. Most of the food we ordered was great, but the Nachos were stale and expensive.
They didn’t have our reservation but found us a table right away. Very accommodating. Waiter was great!!!