Hard Rock Cafe - Niagara Falls
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Great place, if not the only major restaurant near the Falls on the American side. We were even delayed by 30 minutes due to the Niagara Trolley and we were still seated as soon as we arrived (the wait time was 45 minutes otherwise). Music was loud inside, but what would anyone expect. Food was excellent, I recommend the 24 Carat Burger.
Good Afternoon JayH, Thank you for review on Open Table. I'm happy to see that you had a good time at the Hard Rock Café. I hope you come back and visit us again soon. Thank you for rockin with us Sincerely, Blanca Runyan
Way too loud and extremely over priced. Food was decent, but the experience was not great due to the loud music and rude staff at the hostess stand. We made a reservation for 5 people, but they tried to seat us in a 4 person table and stick a chair on the end where there clearly wasn't any room. When we complained they said it would be fine, and we had to threaten to leave before they moved us to a larger table (even though there were several larger tables empty)
Outstanding service. We have never been to a Hard Rock Cafe we throughly enjoyed the dining experience the overall experience was enjoyable.
Good Afternoon VAN2, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan
First time here, my wife and I wanted burgers. The service was very good our server(Joel) was very attentive, but the food was just mediocre. The restaurant wasn’t bad but it wasn’t very good.
Took 45 minutes to get our food. Then one of the children's dishes came out with mold on it. It was quickly resolved, but after the 45 minute wait for food... Just added to the chaos of this place. So loud.
Great experience from the moment we walked in the door! Service was great, food was great, ambiance was great. Definitely recommend.
Good Afternoon NikkiO, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan
My 1st 2 choices (really the 1st, as nothing else looked good, but I had to try something) from the menu were "out," and although it was just 3 days ago, I can't remember what I ordered because it was terrible, and I've forgotten what it was. Oh yeah, it was the ribs, and actually, they were pretty good. What really bothered me was that I when I changed my side dish from coleslaw to a side Caesar salad (as the menu allows), I wasn't allowed to eat my side Caesar salad when the rest of my family ate their salad because my salad was a switch of side dishes, and the coleslaw would've come delivered with my ribs (at the same time), so that is when I would have to eat it. I couldn't get my Caesar salad, and eat it when my family was eating their salads. I asked multiple times when ordering, and our wait-person said it was not possible. Seriously? I sat there while they ate their salads, and my salad couldn't come until we were all served our entrees. I suppose I could've eaten my salad then (while my ribs got cold), or do the cost-effective thing, and eat my entree before it got cold....and then what, eat my salad while my family had their dessert(?). In addition, I thought the last question on your survey about the noise level, and particularly the answers you provided, were typical of Hard Rock Cafe - Niagara Falls attitude we experienced (like you were doing us a favor). The answers were something like this: 1) don't remember, 2) quiet, 3) moderate, 4) energetic. How about too loud! I love most of the music that was played (6:30 pm - typical "dinner time"), but it was so loud that we could not hear each other speak. I can't think of a reason I would ever go back there. I enjoyed the one in Orlando, but that was a long time ago (1996), and you were still cool, and trying to make, or maintain a "name" for yourselves. Not anymore from what I saw Monday night (7/08/2019).
Kate our server was amazing and she made sure we got what we were looking for our kid's meal. Great service!!
Good Afternoon Sandi, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan
Pulled pork was dry, mac and cheese was luke warm. Bathrooms are disgusting! Had a large party and because we had 2 seperate checks they told us we couldn't order drinks or appetizer till the rest of the party arrived. We were starving and thirsty!
Our waitress was new but very personable and friendly. The other waitress in our area was terrible. One of us ordered a burger ‘well done’ but it arrived a bit more pink than expected. So we asked the person clearing tables if it could be out back on the grill. She said yes but then brought back the other waitress who was incredibly rude and irritated. We explained the situation and she stormed off with the plate. We later saw her yelling at our waitress for no reason. We were pleased with our waitress and incredibly displeased by the other server. She needs a lesson in customer service and how to be respectful. We would not come back or recommend this restaurant.
we were so excited to try the hard rock. Was very disappointing. Our waiter didn't ask if we wanted to split the bill so he gave us only one bill then tried to manually split it. He took a long time to do that. I wouldn't go back.
Special request for a certain table was ignored. Yes, the table was open and available. 20 something hostesses seem to be having obvious “power” issues with each other as we approached desk. I had to interrupt this to announce I had a reservation to be seated. We had a reservation the previous night as well. Same teeny-bopper type attitude at door. It the HardRock you should probably expect a less mature demeanor when you go.
Great service great food. Miss the vibe host that used to walk around playing song requests though.
Good Afternoon Joem, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan
One of my favorite restaurants of all time! Love the service, love the Food, love the energy all around! Would definitely recommend. I had a great time with my family 💝
Good Afternoon StefanyU, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan
Waitress was so friendly, made us feel welcome. I wanted to make a reservation, but no access to Internet so went early and took a chance. Got right in. I would recommend phone reservations as not everyone has Internet capabilities.
Good Afternoon, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan
The service was outstanding...but the food tasted very institutional. Disappointing.
Not sure what all the confusion with seating people was. Plenty of open tables but your dad k about 15 minutes to be seated even though I had a reservation. Then as the hostess was walking us to our table she said “stay right here” in extremely poor English and left us stand in the middle of the dining room. A busboy laughed and said that’s weird...you think?? Service and food took forever. Food was acceptable
Just overpriced , took forever, 3 cheeseburgers and a pulled pork sandwich, one junior sized milkshake and 3 sodas shouldn’t cost $97
I literally only was given like 9 French fries , had to ask for more
Daughter asked for no cheese and of course it came with cheese. Did I mention it took forever to get food despite it not being crowded ?
The food tastes really good. It is just it was a very busy day that day. I dont know it is often the case or it's just it happened to be a busy day that day. We waited a long almost an hour after we ordered. Although the waiter told us it would be slow, slower than I though. Overall, the food is great.
Good Afternoon Tina, Thank you for your review on Open Table. I'm happy to see you enjoyed your time at the Hard Rock Cafe. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan
I've visited many Hard Rock Cafe's in the past and I expected better from this Niagara Falls, NY location. The location and atmosphere are great, however for the reputation Hard Rock upholds, the food and overall customer service could have been better. The chicken was dry, bread was soggy with the bottom bun hardly existant and the fries were luke warm. As for the Rock Shop, I couldn't find a nice shirt to purchase, but I found one at the Canadian Hard Rock Store instead. The overall staff wasn't quickly attentive to the guests coming in causing longer delays in seating due to group talking sessions. In comparison, I visited this location 5 years ago. The service and food were 10 times better, yet this still remains to be one of the duller Hard Rock's visited.
Very good server. Acceptable food. Way too expensive.
Good Afternoon John, Thank you for your review on Open Table. I hope you enjoyed your time at the Hard Rock Café. I hope you come back and visit us again soon. Thank you for visiting us. Sincerely, Blanca Runyan
The food was very good. Nachos rocked. The Legend Burger is well, legendary. Smokehouse combo also rocked. The new dining room off the Gift Shop is nice. Service was so so - not up to Hard Rock standard. Had to wait and beg for water refills - disappointing.
In comparison to other Hard Rock Cafe's that I've visited, this one wasn't very good. Wait staff wasn't attentive, crowded seating space and the food was just okay.
Classic Hard Rock experience. Wings were great! Service was attentive.
The worst service ever! Don't bother with making reservations as we had to wait an hour after our scheduled reservation before we were seated. Then it took another hour before we got served while other guest who came in and were seated after us get served before us.
It was a celebration night there I guess. There was a DJ then a band. It was fun
Yes, it was the day we were founded in 1971. Thank you for coming in and a great review.
First time eating at a Hard Rock and we were pleasantly surprised by the quality of food! Everything arrived piping hot and flavors were good. Portions were large. Service was good (a bit slow but seemed like maybe the kitchen was to blame as our server was fast, thorough, happy, and very attentive.) This location was a very small compared to what I envisioned a Hard Rock to be like. But all in all it was a great dining experience and I would stop in again!
Hello Jen, We are so happy you had a great first experience. Here is to many more. Thank you for the great review.
Great atmosphere and service! The food and drinks are definitely on the pricey side, but I expected that for being in New York and at a tourist destination. Overall, worth it!
I ordered a veggie burger from the menu, but the waiter told me it was no longer available. Then why is it on the menu? There were few other options from a vegetarian to choose from so I ordered the veggie fajitas. Overpriced for a lot of corn and 4 thin slivers of bell pepper. I'm glad my dinner partner enjoyed the meal. But I was disappointment from the get-go.
Ofcourse the place is fun to be in, but this particular restaurant the food was just terrible. We usually go to a Hard Rock on vacation because of the atmosphere and in general the food is solid. Not this one. The burgers ordered medium were dried out. My wings were made if rubber I think, and my wife's chicken salad also seemed plastic tasting.
It was cool to see all the memorabilia, but not worth the price of food. I have had better burgers in much cheaper places. Had to send my food back because it was not correct. When they sent out a new burger it was cooked maybe medium rare. I ate a few bites and that was all I could because of the cook. It was bot worth the wait to send it back a second time. They rest of my family was about done eating. Would not return to a Hard Rock Cafe.
Food was dry and tough waitress didn't care, waitress not really wanting to be there, in a rush for us to be gone, food terrible wrote corporate
Great portions of food. Plenty for sharing. The combo platter was especially delicious.
As far as Hard Rock Cafe locations go, this one is super small and lacks a lot of the polish and charm of others (think Orlando, Paris, etc).
I think because of the size (basically one big open room, and a smaller side room), the noise level here is considerably higher than other locations. I expect it to be loud and fun, but if I had brought my toddler, we would have left rather than risk problems with her hearing.
They were out of the Impossible Burger, but the server was super helpful in identifying other vegan options (their other veggie burger is vegan). He also checked with the chef so we could modify our nachos and have a nice appetizer. Really appreciated the effort and the nachos were delicious. Otherwise, though, the food was just okay. Overpriced as you would expect in a tourist trap, but not terrible.
We live nearby and were out on a date night, so we probably won't come here again for years (if at all). I can see where tourists would feel it's a nice place to stop, though. If you're traveling to Niagara Falls; however, you'll get a better experience (more room, better memorabilia) at the Niagara Falls Canada HRC. It's just over the Rainbow Bridge, less than 10 minutes away. Be sure you have an enhanced license or passport, or you won't be able to go into Canada.
This is definitely the smallest and tamest Hard Rock Cafe I've been to which was fine by me. We were seated immediately and the service was good overall. Food was just average for the price (ordered steak & chicken fajitas and Telupo chicken tenders). There aren't a ton of good dinner options at Niagara from what I could tell so this was a decent option.
Hello Peter, Thank you for the honest review. We are truly sorry you did not have a five star experience, but we appreciate you letting us know where we can improve.
Our waitress was awesome! We loved the food and our drinks.
Hello Justen, Thank you so much for the great review. We truly appreciate you stopping by, and we are so happy to see you had a great time!
Overall we had a great time. Thought the food was on the expensive side - but was good. The noise level was high - but not totally uncomfortable.
Great food a little on the pricey side with drinks, need to have more specials and discount coupons.
Hello Dean, Thank you very much for letting us know about your recent experience. We are so happy to see you enjoyed to food and service.
I have been to the restaurant in NYC and loved it !! Decided to surprise my Daughter for her birthday and was Highly disappointed!!! Our chicken wings were so undercooked they were still bloody!! Our stake was mostly all fat ! The mashed potatoes that came with the stake were brown and tasted like they were 2 weeks old !! It was to say the least disappointing !
We had a great time at the Niagara Falls Hard Rock. It was easy to go online to reserve our table. The food was excellent