Hard Rock Cafe - Miami
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The service was poor. Had to ask for silverware, wait person didn’t come by the check after someone else delivered the food. The food was tasty once it arrived, and the decor is always interesting at Hard Rock.
Great experience! It was my first time there and I was able to get a nice view outside! Food was quick and excellent along with the drinks. The DJ was doing great work mixing the different types of music and birthday shoutouts!
The Hard Rock Café Miami was amazing. The staff were so full of energy and fun. The food, music and DJ was great. We really enjoyed the night so much we went back again the next night.
Food & drink was good, didn’t take long to come out and tasted good. Nice touch was Greg the manager coming by to say hi and thanked us for choosing his HRC. Only issue we had was it took ages to clear the plates and bring the check, looked like our server had too many tables to look after.
Thanks for the great feedback Darren! We are glad you enjoyed your visit. Please come back soon.
Nice the have the possibility to book table online. Hard Rock Cafe is great as always / we are enjoying all around the one world.
Hi Jochen We thank you for your great feedback. We look forward to to seeing you again soon. You truly are valued.
I booked through the opentable site , everything was perfect!
I suggest !
Hi Sabrinam Thanks for your feedback. We look forward to seeing you again soon!
Omg beautiful view and oustanding customer service.
Der Empfang war sehr freundlich. Doch leider war die Kellnerin sehr unfreundlich. Sie hat die Bestellung aufgenommen und sich danach nicht mehr um uns gekümmert. Solch einen schlechten Service kennen wir aus keinem Hard Rock Cafe!
La atención recibida y la comida como siempre de diez!! Nos encanta ir al Hard Rock de cada ciudad que visitamos y este es uno de los mejores sin lugar a dudas.
5 estrellas lo dice todo. Gracias Gracias
The Impossible Burger was phenomenal!!
Thanks Loyal Hard Rock Fan We are glad that you joined us! Come back soon.
The experience at Hard Rock Cafe was amazing the food was great and the environment was great!! My girlfriend really enjoyed her food we got the same things it was delicious!
Hi Gohan Thanks for your great feedback. It is the feedback from our guest that fuels us to push our guest service. YOU ROCK!
Excelent! The waiter Louis treated us very well.
Hi Loyal Hard Rock Fan Thank you so much for you great score. We appreciate it and would welcome you back anytime!
Good choice from the menu, good taste of the food, reasonable price, friendly people
Hi Massimo Thanks for joining us. Please comeback and see us again.
Me and my party had an amazing time celebrating my moms bday dinner while on a family vacation. Helene was sooo accommodating, VERY PROFESSIONAL! and all staff were very professional and the manager Greg was very nice and professional. My server Gunnit was VERY NICE, extremely accommodating and made my mom and party feel welcome. Amazing customer service and will be back in the future! 8/8/19 party of 10 at 6:30
Thank you Jessica We look forward to serving you again. Halin, G unit and Greg are awesome and will love to see you again.
Todo perfecto!! Y riquísimo. Recomiendo reservar y entras directamente
Hi Pamela Thanks for joining us. We hope to see you again soon.
Pablo was very attentive and the sales manager from inside the shop was amazing! We bought several shirts and a couple bracelets. Her and I chatted awhile and she came out to our table later with luggage tags for us! We love Hard Rock and can’t wait to come back! (We are from the DC area)
Hi Angie Awesome comments. We are glad to share in your special moment.
Super. Excelent. Great. Very good atmosphere and food. In short, sensational!
Hi Catherine It was our pleasure serving you. Please join us again.
Great experience! I cam to Miami for my bachelorette party weekend and the staff surprised me with a celebratory song and an ice cream sundae. Everyone in the restaurant were clapping and yelling congratulations and the manager got on the drums and started playing and had me dance. The food was really good and it came quickly. Everything was great.
Hi Kiana Thank you for coming! Come back soon!
It’s was my daughter’s birthday and our whole experience at the Hard Rock was amazing. We enjoyed every minute. The host was nice, the server was increíble, the managers were amazing. Overall the experience was fantastic. The food was great as well. Incredible service.
Hi Nicky It was an honor to share in your daughter's birthday celebration. Thank you for choosing us to host this special moment. Please come back and see us soon!
Roze and Oscar were brilliant hosts. We will come back. Thank you.
Thanks loyal Hard Rock fan! It is the feedback from our most loyal guest that fuel us to provide great guest service consistently on a daily basis! Please join us again the next time you are in Miami.
We were 15 min early for our reservation and no big deal we had to wait till our reservation time so we went to the bar before being seated once seated we sat there for 20 minutes before even being acknowledged at our own doing just to put a drink order in and then another 20 min before we even got the drinks and one of our teenage girls ordered water with lemon which was not even with the order and took another 15 min before being received. It was awful. We made the reservation early so we would have time to enjoy bayside but unfortunately spent our extra time at the restaurant and had to rush to our event at 7:00. Very disappointed as hard rock has always been our go to while visiting bayside.
We made a 4:45 PM reservation for 7 people well in advance. When we got there the restaurant was barely full and they took 45 minutes to finally seat us. We asked asked why it was necessary to make a reservation since they clearly weren’t prepared for us. When they finally decided to seat us, it was in a back room away from the action. We didn’t want to be tucked away! Eventually they accommodated us. The drink glass sizes were not consistent. Some came in the souvenir cup (large size) but were told they didn’t have to pay the extra price. Those of us who didn’t get the souvenir size large cup, had to pay another $14 for our second drink.
Hello NIKID, I apologize for this poor experience and want to get in touch with you directly. I am looking to learn more details about your experience and insure that we are better in the future. Please contact me at 305-377-3110 Love All Serve All Greg
Atmosphere was great, Manager gave us a thank you card for booking through Open Table which was very thoughtful. Overall one of the better HRC experiences.
Hi Daisy We appreciate the great feedback. I look forward to serving you and your group again soon.
I would definitely go back.
Hi Maria We appreciate your feedback and look forward to seeing you on another visit.
Had 4 different servers during our meal here. Staff were not very attentive until the check cane. My friend and I felt hassled and rushed to pay this. Was very uncomfortable and no rush for our seats as the restaurant was half empty. Standard of food good - as with all Hard Rock Cafe’s but rather on the more expensive side.
We are a bit disappointed. The meat was not baked how we asked. To salted. We were also in Key West and there was it much better. The service could be much better.
Poor service outside.
My first and last visit in this location.
Manager also poor and not customer friendly.
Rude staff, food late, truly atrocious food and i mean atrocious ie like pure unadulterated garbage. Drinks poor .. the saving grace is location. But it was the worst food i ate(ate 2%) in the last ten years. Do not bother with it ! Yuk
I’m always excited to eat at a Hard Rock Cafe. After dinner here I would’ve rather had one of the little restaurants in the mall, honestly. Our waiter was slightly rude, the pasta I ordered was about as appetizing as something off the kids menu at Applebee’s or Chile’s, and we waited a good 30 minutes after having the plates moved from the table for our checks. I don’t mind paying or waiting for good food, but the only thing this place has going for it was the always cool decor.
Received wrong food several times.
Had to wait unusually longtime, more than an hour for the starter.
Food was less good versus the normal at Hard Rock’s.
Cocktails were clearly less good compared to other times and even wrongly put together.
One of us had stomach pains afterwards during the entire night (not 100% sure it was the food however but high chance as nothing else was consumed and better again day after).
We visit Hard Rock Café’s accross the planet. Have been in the Miami one before and was good before. So a real pity things went wrong on this occassion.
I want to thank our server and management who just could not find enough ways to please us. They were all amazing and talk about feeling like a queen for the time we spent there. Thanks to you all...you were all amazing !! 100 stars !!
We made a reservation and was told to get a drink then the waitress forgot about us so sat down 20 mins late , our starters and main course all came together and were cold , we did complain and got some new food the waitress then started asking us if we wanted a desert before we had even finished our main food so my husband stopped eating so not to appear rude we didn’t get offered any tea/coffee etc , felt very rushed and generally not good service we are visiting the us and do normally get good service in the uk . Such a shame as it was a celebration for my husbands special birthday. Come on hard rock we know you are better than that
Great service from the staff, pulled out all the stops as it was my sons 17th birthday!
Well done Hard Rock Cafe!
Thanks Mick! You ROCKED our world with your great feedback! Come back soon!
Todo excelente en gral!
5 stars says it all. We are humbled by your comments and will continue to work hard to earn your business. Please come back and see us again.
Had a great time
Thanks loyal Hard Rock fan We are glad to have you as a part of our Hard Rock family and look forward to creating more great memories again soon.
Was amazing food was great vibe was amazing. Yes will go again
Mark You ROCK. Thanks for your great feedback it was our pleasure to serve you and your guest. Come back and join us soon!
Sehr schönes Hard Rock Café, super Lage! Atemberaubend am Hafen & vor allem die Fassade ist Wahnsinn!
Kellner manchmal etwas, USA typisch, aufdringlich jedoch sehr sehr freundlich! Wir wurden sogar vom Manager persönlich begrüßt und auch weiterhin „begleitet“. Essen absolut top, anders kenne ich es nicht in Hard Rock Café’s.Das Ambiente innen drin ist ebenfalls toll, nicht so dunkel wie man es gewohnt ist!
Sollten wir nochmal nach Miami kommen werden wir dieses Hard Rock Café definitiv wieder besuchen!
Vielen Dank an das Team für den tollen letzten Tag! :)
Danke, dass du mit uns gerockt hast! Wir freuen uns, in Ihrem Moment geteilt zu haben. Komm wieder zurück!
Our food came out cooked wrong after waiting over an hour for it
Food was below standard for the high price. Food took a while to come out and meal was constantly disturbed by sill happy birthday songs that were unneccesarily loud.
Fortunately we made a reservation in advance. They where expecting a group of 50.
Dispite thereof we got a table inside and where treated as if we where the only obes there. Staff was very kind and thougtfull.
And the good was delicious.