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Hard Rock Cafe - Memphis

3.2
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257 Reviews
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$30 and under
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American

Top Tags:

Fun
Casual
Hard Rock Cafe is a global phenomenon with 185 cafes that are visited by nearly 80 million guests each year. The first Hard Rock Cafe opened on June 14, 1971, in London, England, and from there the brand has expanded to major cities and exotic locations around the world.

Support Hard Rock Cafe - Memphis during COVID-19

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
What 257 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.2based on recent ratings
3.4
food
3.3
service
3.6
ambience
3.0
value
Noise · Moderate
50% of people would recommend it to a friend
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MK
MeKeshaM
Birmingham
3 reviews
Dined on March 8, 2020
Overall1food3service1ambience2

Horrible horrible service. Understaffed.
Wafter waiting for acknowledgement one member of our party didn't receive there food. After everyone completed there meal and the bill was paid the missing entree arrived.

C
Christine
Miami
1 review
Dined on March 6, 2020
Overall1food3service2ambience4

We sat there for an hour and a half with no food and 3 kids. We had to go to the play without having eaten.

DE
DENISE
1 review
Dined on March 3, 2020
Overall3food3service3ambience4

We try to hit as many Hard Rocks as we can as we travel across the country, this was the first time I think we were truly disappointed. Being our first time in Memphis- had to pick up our pins decided to eat lunch. 85.00 later with NO alcohol for a mediocre experience. The best part was our greeter/host had great personality and fun conversation! We are wondering if Nashville will make the grade. Best so far Biloxi MS.

KL
KristenL
1 review
Dined on February 29, 2020
Overall4food4service4ambience3

It was very busy due to lots of activities going on around Beale Street. We were early for our reservation and they sat us right away. Our waiter was busy but was attentive to our time there and took time out to chat with us also so we didn't feel rushed or ignored.

RP
RobinP
Memphis/West TN
1 review
Dined on February 29, 2020
Overall1food1service1ambience2

Going to a play.

BR
BetsyR
1 review
Dined on February 28, 2020
Overall1food1service4ambience1

Horrible food, priced waaay to high. $73 for 3 hamburgers with no drinks. This doesn’t even seem like a Hard Rock Cafe, not much music memorabilia. It is dirty and food is the worst I’ve had anywhere. Very nice host and server.

OT
OpenTable Diner
1 review
Dined on February 21, 2020
Overall5food2service5ambience5

Kodie was a fantastic server and gave great recommendations!

H
Hans
1 review
Dined on February 15, 2020
Overall3food2service3ambience3

There was a long wait for the food and when it arrived it was cold.

OT
OpenTable Diner
New York Area
1 review
Dined on February 15, 2020
Overall3food2service5ambience5

Great service and atmosphere. The food was very much a letdown

OT
OpenTable Diner
Memphis/West TN
2 reviews
Dined on February 15, 2020
Overall1food4service1ambience1

Manager was awful food came out in waves like 15 minutes apart half our group of six was done then they got one burger wrong manager would not even come talk to us he sucked will never go back heard other folks that night had the same issue

S
Steve
Charleston
4 reviews
Dined on February 14, 2020
Overall3food3service2ambience4

This hard rock is in a really cool building, but the service was really slow and the food wasn’t that great.

JC
JonC
Memphis/West TN
2 reviews
Dined on February 14, 2020
Overall5food4service5ambience5

It was my first time there in a long time, but I was pleasantly surprised that everything was good; food, service and ambiance.

LD
LeahD
New Orleans
4 reviews
Dined on February 9, 2020
Overall3food4service1ambience4

We came to the Hard Rock before the Celibe Dion concert. We did niy way lying for a table but it took over 20 minutes to just see our server. The food was served timely after our order was taken and it was pretty good. I am not sure if the problem was the concert but the service could definitely be improved.

DW
DavidW
Grand Rapids
1 review
Dined on February 9, 2020
Overall3food5service2ambience4

Very slow service on this day. Took 10-15 min just to have someone come and get our drink order. Food was great as usual.

OT
OpenTable Diner
Memphis/West TN
1 review
Dined on February 9, 2020
Overall1food1service2ambience2

We were there before a concert. Regardless, it wasn’t terribly busy as we were there early, had reservations and sat upstairs where there were empty tables. Food was really cold and they were clearly just warmed up from frozen dishes. But we never had a clear server. Every person that came to our table had to be flagged down. Can we get drinks? Can we order food now? Runners brought food out but when we asked for refills those never came until we flagged someone down. Getting the check was insane. Another flag down. We won’t ever go back.

SB
ShannonBerger
Memphis/West TN
2 reviews
Dined on February 9, 2020
Overall4food5service4ambience5

We enjoyed our meal and drinks at Hard Tock Cafe! I got the pulled pork BBQ sandwich with Cheese fries. The sandwich was amazing and the cheese fries was great! My drink was just perfect for my taste! We will definitely be back.

AB
AshB
Mississippi
2 reviews
Dined on February 7, 2020
Overall3food3service5ambience5

Late night dinner reservations for a group...the waiter had to help cook and serve us. He did the best he could, luckily the restaurant was not busy.

KD
KynisD
Memphis/West TN
6 reviews
Dined on February 2, 2020
Overall4food5service4ambience4

Prompt and courteous service. Great food! And complimentary dessert! Thank you!

S
Sylvia
1 review
Dined on January 19, 2020
Overall4food2service4ambience4

Unfortunately, the food was under seasoned and over cooked. Our server was very kind and attentive. But, the food quality did not match its prices.

CH
ChristiH
Memphis/West TN
2 reviews
Dined on January 18, 2020
Overall1food3service1ambience5

This is my third strike with Hard Rock. I live in this neighborhood and like to spend my entertainment dollars in my neighborhood. But on a Saturday morning when there is no one else in the restaurant or a busy Friday night or a Tuesday night, it’s consistently terrible service. I’ve waited over an hour after food orders to receive the first appetizer. Then the food comes out one person at a time, not together, not salads first, not kids first, just random. No refills on drinks, I walked down to the bar to get those. Straighten up! You are on Beale street. Don’t embarrass our great city and historic neighborhood!

JB
JulieB
Western KY
2 reviews
Dined on January 18, 2020
Overall5food5service5ambience4

Both the food and the service was great. We went this summer and had a bad experience so the manager gave us gift cards to give them another chance. And I am so glad we did We enjoyed every aspect of it. The gold leaf burger was fun and delicious. We will definitely go again.

DT
vipDonnaT
Mississippi
20 reviews
Dined on January 18, 2020
Overall4food4service4ambience3

We had a very nice experience at Hard Rock in Memphis. We ordered the nachos off the appetizer menu and it was amazing!! Would have fed 8 people! Hamburgers, chicken sandwich and a Cobb salad were all good food in our party. The music was a little to loud for my taste but I guess that's expected for a Hard Rock! It was great food and drinks!

TF
TheaterFoodie
1 review
Dined on January 17, 2020
Overall1food4service1ambience3

Arrived a few minutes late for our reservation, but we called ahead and it was slow, so not a big deal. Place was very quiet. We had a good spot to sit near the stage. Greeted by server for drinks, and that part went well. Then we told him we'd like to order as we needed to get to the theater across the street by 7:30 PM. It was 6:35 PM when we ordered 3 hamburgers, no apps due to time. We even paid for our food prior to it arriving to save time. Food arrived at 7:25 PM - horrible. We had to grab our burgers and fries and eat them as we walked to the theater. Unfortunately we did not head the other poor reviews regarding service. We loved the burgers, but will not go back due to taking 50 minutes to get a couple of burgers when the place was hardly populated. We've been all around downtown for pre-theater meals, and never had a timing issue until now. So heed the warnings, HORRIBLE SERVICE, which says a lot about how the restaurant prioritizes their clientele. Even if we weren't in a hurry, waiting 50 minutes for dinner is not acceptable in a nearly empty Hard Rock Cafe.

H
Heather
Chicago
4 reviews
Dined on January 11, 2020
Overall3food2service5ambience3

The most underwhelming Hard Rock I've ever been to. The service was great, but the price wasn't worth it for the quality and amount of food we got.

OT
OpenTable Diner
1 review
Dined on January 4, 2020
Overall5food5service5ambience5

Staff was wonderful! Food was amazing

C
Caroline
1 review
Dined on December 30, 2019
Overall3food3service3ambience4

Our server was wonderful, but the restaurant was not honoring all reservations that night which made getting our table very difficult and frustrating. The shrimp bowl was excellent but flatbread was soft/soggy. Mixed views on the food.

OT
OpenTable Diner
Memphis/West TN
1 review
Dined on December 30, 2019
Overall1food1service2ambience3

Horrible experience. It's obvious this place stays open on the chain name alone. Possible it was a isolated incident but with the lack of regard by the staff makes me think it wasn't.

OT
OpenTable Diner
San Francisco
1 review
Dined on December 25, 2019
Overall5food4service5ambience5

We had a reservation on Christmas day through Open Table, but when we arrived the res didn't go through to their computer. At most restaurants I would expect this to be a disaster (long wait, no table, etc), but not here. The host graciously found my boyfriend and I a table for 2 within about 5 minutes. The manager checked on us and the host several times to make sure we were ok.

The waitress was also very efficient in bringing refills, checking to see if we needed anything, etc.

We opened presents, ate burgers, had drinks and a wonderful time. I just took one star off of value because it was pricey for "burgers". I understand that I am paying for the experience too.

OT
OpenTable Diner
Birmingham
3 reviews
Dined on December 21, 2019
Overall1food1service4ambience4

Hard rock has a glutton free menu which we ordered from and when the food was served, gluten free hamburger, they did not have any gluten free buns. They did not tell us early so we could change the order. The Manager came over and very relaxed and said sorry. We will need return for another visit.

OT
OpenTable Diner
1 review
Dined on December 21, 2019
Overall4food4service4ambience3

Good food and service but music was too loud. Couldn’t visit with our table because of the music

KB
KatieB
1 review
Dined on December 19, 2019
Overall1food3service2ambience1

I'm a local.. have not eaten at Hard Rock Memphis since it moved to to the east side of Beale Street. I made reservations online for 6:00. we had a 7:30 show at the FedEx Forum after. There was also a show going on that night at the Orpheum so I understood that everything downtown would be crowded and busy. The Hard Rock was not prepared and was highly understaffed. The Hostess was very sweet but she had to walk every group to their table, wipe their table down, give menus and napkins, great them, then come back for another customer to sit. It took her a good 10 minutes to sit each table and we could see there that were tables on the terrace that were empty. I know I made a reservation for a "regular table" but of course we would take any table available. So I had to ask her when she finally was able to seat us if we could have one of those upstairs and she said yes and finally sat us. It did take a very long time to get drink orders, then food, etc... She did not bring us utensils so my mother grabbed some out of (the party room I think) an entire empty room full of empty tables. I don't think she was a bad or ill-equipped server. I think there were only about 4 servers in the whole place. So of course she was slow.. We rushed through our food very quickly so we could leave on time for our show and had to ask the server to bring our check before we even got our food. It was my sons' birthdays so we were hoping for a unique and enjoyable experience but unfortunately it was not. I think Hard Rock needs to pay attention to upcoming events and be better prepared for crowds. Thank You.

AB
AndreaB
1 review
Dined on December 19, 2019
Overall2food3service2ambience2

This is the second time I have been to the Hard Rock Cafe in Memphis. The first time we were waiting over an hour for food, were told we were forgotten about, had to rush the meal as we had a concert to attend and ended up with a full refund. This last time was not much better, It seems they are understaffed. We waited a while for food were not offered a refill on our drinks and desert was served without silverware, which we waited and waited for and ended up hunting some down ourselves! we fared better than the family next to us as they were served two meals short! Needless to say, they have had two chances and I will not be going back a third time, even if the food was free.

KM
KaraM
Memphis/West TN
2 reviews
Dined on December 19, 2019
Overall3food4service2ambience5

Total disorder on a Thursday night. Ppl with reservations were waiting and irate when we arrived, we waited over 30 minutes to sit beyond our reservation. The service was lacking, it took 45 minutes after sitting to get SALADS. The restrooms were completely out of toilet paper... Out of all the Hard Rocks we have been to around the world, it's a shame that Tigretts "home base" sucked this bad.

DY
DebbieY
1 review
Dined on December 19, 2019
Overall2food2service2ambience3

Service was slow and the food came out cold. Atmosphere was nice.

IU
vipIUfood1
Naples
17 reviews
Dined on December 7, 2019
Overall1food2service1ambience2

Unfortunately , we had reservations for 7:15 but the hostess had us listed as already seated. We could not be seated for another 1/2-3/4 hour later. Hostess was very nice and tried to get us seated. Ended upstairs where there were many tables open but bartender was also our waiter.

Had to ask for utensil, napkins plates and menus. Had to wait awhile for these. Had to ask where and when our appetizers and main dishes were coming. Came 2 orders at a time. Very untimely. Bartender /waiter was busy serving others so we had to call him over several times for refills of drinks. Had to ask twice for our checks. We had a concert at FedEx Forum to get to.
Very poor service from the beginning!

OT
OpenTable Diner
1 review
Dined on December 7, 2019
Overall1food2service1ambience1

It took 45 mins to get a waitress to come to the table. I had to get bar staff to ask a waitress to come to our table. Ended up ordering our entire meal through bar staff. We were there over 2 hours. Food was wrong as well.

OT
OpenTable Diner
Atlanta
1 review
Dined on December 7, 2019
Overall1food3service2ambience2

Service slow despite slow time at 5 pm- server distracted - food came - Mac and cheese cold, no silver ware , fries cold

OT
OpenTable Diner
1 review
Dined on November 30, 2019
Overall3food3service2ambience2

Service wasn’t very good and the restaurant wasn’t even remotely full.

L
vipLovetotravel
Minneapolis
11 reviews
Dined on November 9, 2019
Overall3food5service2ambience4

First, I want to thank the waitress and manager for making everything right with our dinner at the end. We appreciate them doing that and want to say thank you.

Our experience was rather frustrating as we received our food and it was put in front of us with no plates to eat it on. We were with 3 other couples & we ordered appetizers to share. We couldn’t find our waitress & asked 3 other people for the plates, but no one brought them to us. We also had asked for water & only 2 people got them. Eventually we were brought plates, but our food had gotten cold.

The manager gave us our appetizers for free & all we paid for was our drinks. It was the right thing to do & we appreciate it. Just want to let them know it was a frustrating experience so they can work on providing better service going forward.

OT
OpenTable Diner
Memphis/West TN
2 reviews
Dined on November 7, 2019
Overall5food3service4ambience4

The food was very salty, the burger made my boyfriend sick. It used to be much better. We went for my birthday and they didnt even recognize it.

FAQs

Hard Rock Cafe - Memphis is rated 3.2 stars by 257 OpenTable diners.

Hard Rock Cafe - Memphis does offer gift cards which you can purchase here https://onelink.quickgifts.com/merchant/hard-rock-cafe/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Hard Rock Cafe - Memphis