Hard Rock Cafe - Louisville
Book your next event with us
Had made reservations with open table. When I got there line was out of restaurant l. When I went she said be 25 minutes. I let them know I had made reservations for 12 and it is 12:04. She mention that something was wrong with system.
Restaurant was very short handed but our waitress, Carman was great.
My husband and I were there to have dinner before a concert located on 4th Street. We were seated right away. Food was delish. Only thing I’d say is it would be nice to have outdoor seating availability during concerts instead of these huge companies coming in and buying up all the tables...
Food was awesome,and so were our drinks!!!
The food was great, the Bahama mama was fantastic and I enjoyed the atmosphere very much! Everything was a great experience here and I recommend it for anyone that ever wants a little getaway that has food,music and drinks.. all in one here!
Reservations were easy and helpful for a busy Friday night. Service was great. Management checked on us.
The food was really good and the service was outstanding.
Awesome. Thanks for the rockin review. Hope to see you again soon.
The service was excellent. The menu seemed small and nothing really stood out, however the food was fantastic! I was surprised. With such a basic menu I expected it to be bland and basically cooked. Whoever the chef was did an excellent job preparing burgers. They were juicy and perfectly cooked; even the sliders!
Little pricey and not many options to choose from in food choices.
Valerie, Thanks for Rock'n with us!
Terrible experience overall. We got there early and they would not let us sit down prior to our reservation even though the restaurant was empty. We were told those prior reservations to ours would be sitting down first. There was very little communication after that. We showed up at a reservation time and were seated and did not get drinks for 30 minutes and our food for 45 minutes after that. We were told that it was because there was a concert in the area and the restaurant was overbooked. When we left the restaurant was still half full. The food was marginal.
Everything was terrible - line out the door to be seated even with reservations. Rude and slow service (10-15 minutes to show up at our table, 15+ minutes for drinks to show up, long wait for food to show up with congealed cheese and ice cold meat. Over 20 minutes for them to remake the food (just a plate of nachos) for it to come out congealed and cold again. Waitress didn’t apologize - mostly just shrugged and blamed the kitchen.
Great food! Fun atmosphere! Service was phenomenal.
We arrived for our on time reservation of 330pm on a Saturday. We had requested thru open table as well as told the hostess we wanted a booth. She still sat us at a table with chairs. There were only 5 family's at tables and 1 at a booth. We said nothing. We ordered the spinach dip with chips, they told us they were out of spinach. We said nothing. When our appetizer came, the extreme small size and portion given to 3 people to sample was equivalent of 3 sausage links, each cut in half to make it appear like 6. Again, we said nothing. We tried to order any kind of chicken for entrée, they said they do not offer that. We said nothing. My wife asked twice her sandwich to be made without cheese. Yes, it was made with cheese, we said nothing. I asked for extra tomato on my sandwich. Yes, I got a single paper thin slice of tomato, again we said nothing. So, while All of other experiences at Hard Rock Café, including Canada, Italy, New York, Chicago and Florida have been wonderful, we thought we would drive 2 hours and try this café closer to home. The 75 dollar lunch, i will let you be the judge. I have nothing left to say....
Such a nice time here! Our server was seriously amazing! Had great food and drink suggestions and really kept an eye on us the whole time! I loved that when we walked in the door the host was super friendly and even chatted with us all the way to the table! We have been in the industry for a long time ourselves and wanted to make sure you knew how great your staff is - even though we spent a good 10 minutes telling the manager how much we enjoyed our experience! Looking forward to coming back!
Thanks for the Rock'n review Susan!
Got to the restaurant a bit early. They sat me right away and in a booth, which was a great surprise! Checked out the items on the walls as i had a friend that had never eaten at a Hard Rock Before. Server was really nice and chatted a bit and the food was good. I always come back when i am in town, which is very frequently.
Thanks For Rock'n with us!
Food was good - Manager and staff were super friendly - would definitely recommend!
Thanks Karen You Rock!
Drinks took 15 minutes to get the only thing that kept is from leaving was how genuine the waitress was.
The good: my server was great. The food was not and my steak was very thin and not worth $25 the hot wings were over cooked! And a 8 oz glass of blue moon was over priced$12. Will not be back to eat
Service was terrible even though they were not very busy. Almost an hour to get what we ordered Bathrooms were filthy even after complaining to a manager.
Slow service mediocre food.
Our server Nina was very nice but we waited a while before another server passed us on to her. We waited over 20 minutes before getting drinks and I waited tables for years so I sympathize but considering how many were employed and they were not super busy I’m not sure what the excuse was. The host was really frustrated. Nina was polite and apologetic and we tipped her well but I think management needs to step in to make some adjustments.
The service was very poor and the food was either lukewarm or cold. Why wife’s chicken sandwich was cold and half raw. We asked for water three times from two different servers but never got it from anyone.
Food was wonderful
Service was friendly, perhaps they were a little overwhelmed by the size of our party.. still did what they could to be accommodating
The hostess at the door was rude had us standing around over other dining patrons, we were passed off to 2 other host before getting a table that we had reservations for. The only good thing about this place was the server he was absolutely amazing and very attentive.
Our waitress and other staff made my boyfriends birthday dinner a fun time!!! it was perfect for a bday celebration
Thanks for the shout out!
It was just OK. Waiter was awesome.
Thanks for joining us!
Mimi was an awesome waitress which is why my review submission is an 10 for excellent. Mimi was working the patio June 20th and needs to be recognized for her efforts. My wife and I were attending the Kenny G concert at the Louisville Palace and picked Hard Rock for dining. Patio was set up as very pleasant with an local band setting up across from our patio area. It was an great pre cursor to our evening later. Food was great but drinks way over priced.
Thanks for Rock'n with us!
Wait staff were great and food was great
Thanks for Rock'n with us!
The food is horrible but the memorabilia is nice. Go fo the atmosphere and eat somewhere else.
We were attending the CPOF national memorial.
Thanks you for Rock'n with us!
Absolutely fantastic service! It was a bit too loud on the patio so our server moved us inside. Great night out!
Thanks for the Rock'n review Beth!
If I wasn't there for food it was nice. My food was attracting fruit gnats my whole dining experience...and I got fajitas which my tortillas were hard. They did bring me new shells but by then my food was cold. Not impressed with the dining experience....but loved all the music memorabilia..
We were seated in a crowded little area in a corner that didn’t seem like it was even meant for seating. Our waitress tried her best, but stated she had 20+ tables. Our order was wrong, and the corrected item arrived when we were ready to leave. The food was terrible as well. Very disappointing experience, but that is the pattern of our visits to all hard rock cafes. We vowed never to waste our time or money at any hard rock location which sucks since I enjoy the memorabilia.
It was good. It would be nice to hear Christian Rick and metal mixed in with the other. Like the Memorabilia on the wall.
Thanks for the suggestion. If you have a song in mind we have the ability to look up music and play it as long as it is on our play list. Thanks for Rock'n with us
NeNe took excellent care of us. The menu is a pro and con. I always know what will be on it but sometimes I would like something new.
Thanks for Rock'n with us Christie!
They were able make last minute accommodations easily! The wait staff was excellent and our time there was a blast!
Thanks for the Rock'n review Don!
Firstly service was bad. We went in on Friday night and the place was dead, which should have been my first clue. Service was very slow and inattentive. Food was burnt and fries were cold.
The only thing decent was the cold beer I had, but it wasn’t the beer I asked for.
Would not recommend for anyone. Price was way to high for the food or service.
I get it’s a theme place, but service inexcusable for the price
Came for my 30th B-day! Everything was wonderful!!!
Thanks Jamaka, YOU ROCK!
This Really is my spot when in town. The bartenders are nice. had a table this time as i dined with a colleague. Service was good, food was great! Definitely worth a visit.
Thanks Rock Star!
food was good once we finally got it. Only 3 tables occupied, but it took an hour to get food after we ordered
Loved the music but a little to loud. Sam was a great server, and the food was delicious. See ya in two weeks when I'm back for a visit!!
Thanks Jennifer, YOU ROCK!