Hard Rock Cafe - Houston
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Had an awesome meal and great service at Hard Rock in Houston!!
BrooksS - Thank you for the great review - please come back and join us again.
We ate here before a concert on Wednesday 8-14-2019. We ordered the rib-eye and beef fajitas. Both meats tasted like they were previously frozen. The meat was extremely tough and lacking flavor. I couldn't even bite through the fajita meat in my taco. However, the mashed potatoes were excellent, best part of both plates. The service was very slow, especially for only 10 tables or so. Every time our waiter left to do something, he'd be gone for 10-15 min. 10 minutes to get our check, 10 minutes to get ranch... We won't be back ever again. The fajitas were $19 and not worth it. You're paying for the name of the restaurant.
Thank you for the great review - please come back again.
Hard Rock Houston delivered 'as expected' with two weak areas. #1 - the draft beer tasted "off" - it wasn't flat or warm, so my only other assumption was the glass was not properly washed or rinsed. #2 - I had a chicken club, and the chicken, while tasting good, was rubbery (I didn't finish it). The service was excellent (believe our server was "Bryce") and Hard Rock ambience was spot on. Good management, greeted us as Open table customers, etc., I'll go back, but will buy a burger and beer in a can :-). Since there was no option when recommending to a friend as "maybe" I said "yes"
The restaurant was very hot. Definitely needs better AC! We went when it was cold outside the first time and still was hot. Food was meh..took over 20 minutes to get our bar drinks. Decor was nice but expected more
Our waiter was friendly and prompt. Food was great.
slightsey - thank you for the great review = please come back and see us again soon.
To pricey for the food quality, draft beer taste not fresh
Our chicken sandwich was very dry. It did not contain the honey mustard as it said on the menu it would. We should have ordered the sliders as they were smaller and we probably could have finished our meal.
Everything was great ! Staff was friendly and attentive
AndreaL - Thank you for the great review - please come back and join us again.
Very friendly service, we had a concert to go to so the food came just in time.
JoanB - Thank you for the great review - please come back and see us soon.
Wonderful atmosphere and most importantly, amazing staff with great food!
Bartender, "The Brittany", greeted us at our table in less than a minute of being sat. Super friendly and on the ball. Jesus, the manager, came over and greeted us shortly after with a simple genuine thank you for coming in. Food was out fast. More importantly, fresh, hot, and delicious. Staff seemed to enjoy being at work and had a good time with each other, making for a better experience.
Thank you very much for the great review - I am very glad we showed you the hospitality you deserve. Please come back and see us again soon.
Great place to eat before a show at Jones Hall, Wortham, or Hobby Center.
Theatregoer - thank you for the great review - please come back and see us again.
Great service! Very attentive server and manager! Enjoyed our experience!
BrittanyT - thank you for the great review - I am glad you enjoyed your visit.
We went for lunch before our Hobby Center Theater performance. The steak salad was fresh and the meat was tender and had a great flavor. The meat was also cooked to the right temperature. The greens and salad dressing were a good pairing. The grilled chicken and mac and cheese was a hit too. Our server was Zayeed and he was friendly, attentive, and made sure our meal moved along so we could make the show. The GM, Dean, came by to check on us and see how our meal was going. I haven't had that happen in a restaurant in a while and it was a nice touch. If you are looking for a place for a quiet meal, this may not be the place, but remember the name "Hard Rock". We sat in the front by the bar. I actually enjoyed watching the screens showing music videos and listening to the tunes that were played.
LisaD - thank you for the great review - I ma glad you enjoyed your visit.
We sat in front which was mostly empty. The back was fuller. Service was a little slow. For a comparison, steak prices were a little higher than at a steakhouse. Ordered well done. About a third of it was medium to medium-well. The farther to one end you get the pinker it got.
We love to dine at Hard Rock when we have a show nearby (Hobby Center or Revention). We get there early, park on the street for free, eat and get to show in plenty of time. This time, I reserved a table for 4 through Open Table. They seated us promptly. The manager came over and introduced himself and asked me about my Open Table experience. It was easy and worked like expected. He offered us a free dessert (we didn't take him up on the offer, watching the waists) but it was a very nice gesture. Our waitress was Ashley and she took really good care of us. Drinks are pricey but expected for the name. Music was really loud although they did ask us for any preferences. Food was really good (salad and burgers). Overall a very good experience. Will go again.
RhondaP - thank you for the great review - I am so glad you enjoyed yourself.
Thank you for the great review - I am glad you had a great time.
The food was average, but it was hard to taste the food due to the amount of salt that was on it. Excessive!
Their salads and really fresh and tasty and their burgers can't be beat!
WENDYG - Thank you for the great review - I am glad you enjoyed your visit.
The food was nice however out waitress was not. She was very pushy and rushed us. Barely let us speak to tell her our order and kept telling us to hold on or would say something like ya I already got that. Just unprofessional and would not want her again.
We had a great time and enjoyed the food...service was great, too. It was a perfect start to our girls night out!
Bowenib - thank you for the great review - please come back and see us.
Great experience. Manager came by to introduce himself and ask if everything was good.
Thank you for the great review - come back and see us again real soon.
Everything was good accept the fruit flies or gnats that came out with our food. My salad had fruit on it and they were all over the table the moment they set our food down. Overall food was good but they need to address this issue.
CandiceM - thank you for the great review - I apologize for the fruit flies and we have already addressed the issue. Thanks again.
I spend almost every birthday at Hard Rock. It's a tradition my parents started when I was very young and I am so lucky to have one close here in Houston.
Everything was perfect as always except for one EXTREMELY minor issue:
This was the first year I had a little one with me and we had to go through 3 highchairs before we found one that had a working strap.
Thank you for making my birthday special Hard Rock - I'll see you next year!
JoyB - thank you for the great review - please come back again soon.
Best service ever, loved the online reserve table.
Our table was waiting for us when we arrived.
And OMG, that Boozy milkshake. You have to get. we will definitely go here again when in Houston.
PAMC - thank you for the great review - glad you enjoyed your visit.
Thanks to the manager Dean for helping my Husband’s Birthday experience a great one!
CrystalH - thank you for the great review - and thank you for choosing Hard Rock to celebrate such a special occasion.
Easy pre-theater option with lots of choices for everyone. only objection: cleanliness level of restaurant. our table was sticky/greasy and little fruit flies all over.
Amazing food and staff, went for our 3 year anniversary! They were nice enough to celebrate with us!
JocylinL - thank you for the great review - and thank you for picking Hard Rock to celebrate your 3rd anniversary.
Celebrating my son turning 16. Food was great and tasty. Our server was excellent and predicted what we needed before we even requested it. The one and only negative was there were fruit flies. I had to swat them away several times during eating.
JulietD - thank you for the great review and thank you for choosing us to celebrate your son's birthday - please come back again real soon.
We have been to Hard Rock Cafes all around the world in fact we make a point of eating at them if there is one in the city we are visiting and this one in Houston is at the bottom of our list. We have always found them to be vibrant full of customers and have a really good ambience and feel good place to be and this one was none of that. Spoke to the staff about it and the opinion seemed to be that it was adjacent to the music halls and it was only busy when there was a show on outside of that it was pretty much only a handful of tables at the other times.
Nice place to take the kids before the theatre. Close to the Alley Theatre and other venues.
QoftheJ - thank you for the great review - I am glad you enjoyed your visit.
Great place to go with the family (kids love it). Close by the Alley Theatre and Hobby Center as well.
RichardG - thank you for the great review - please come back again.
The General Manager as well as the staff were absolutely awesome! They made everyone feel welcomed as they introduced themselves to everyone at different tables.
ToniaB - thank you for the great review - I am glad you had a great time - come back soon.
Nice place, good service, good food. We went in June and it was 94 deg outside and just as hot inside... couldn’t feel any AC ... even waitress was complaining about the heat inside.
It was my son's 1st time there and it was a less than memorable experience. The waiter made us feel like we were bothering him when we asked for things for our meal and drinks. Also, they do not offer coke products.
The experience at the Hard Rock Cafe was amazing! I went with my son to have an early dinner and from the moment we walked in to the moment we left the service was great and the staff was outstanding and setting up a reservation through OpenTable was SUPER easy!
David - thank you for the great review - please come back and see us again soon.
Food was better than expected. Service was great and friendly. Recommended!
Thank you for the nice review - please come back and see us again.
I came here before watching machine gun kelly live in concert , and I’ll say , I’m really impressed . The food was really good , the service was amazing , and the restaurant was extremely clean . The only complaint I have is how humid and smelly the bathroom was ): . Other than that , I loved it , would go again .
laurenC - thank you for the great review - glad you enjoyed your visit before the concert.
First time here. Food good, service good. Just too bad we visited during gay pride month where it was blasted in your face as soon as you entered. Not what I wanted to see as soon as I walked in.
KelliK - thank you for the great review - I am glad you enjoyed your visit.
It took an hour for them to bring us a burger each and my husband’s was significantly overdone. But by that point we needed to leave for our tickets to a show. We won’t go again.