Hard Rock Cafe - Baltimore

4.2
311 Reviews
$30 and under
American
Hard Rock Cafe is a global phenomenon with 185 cafes that are visited by nearly 80 million guests each year. The first Hard Rock Cafe opened on June 14, 1971, in London, England, and from there the brand has expanded to major cities and exotic locations around the world.
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Private Dining

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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Staff temperature check required
  • Diner temperature check required
  • Contact tracing information collected
What 311 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.1
food
4.1
service
4.2
ambience
3.8
value
Noise · Moderate
85% of people would recommend it to a friend
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OT
OpenTable Diner
Richmond
1 review
Dined 15 hours ago
Overall5food5service5ambience5

Great experience! Shane was very attentive and friendly. Chante was our server and we couldn’t ask for better service. The food was hot and fresh and came out super fast. Can’t wait to visit again!

OT
OpenTable Diner
1 review
Dined 2 days ago
Overall5food5service5ambience5

The food and service were amazing! And they had our table ready to go !

MR
MeganR
1 review
Dined 3 days ago
Overall5food5service5ambience5

Great service! The staff were exceptional and all COVID-19 protocols were being followed. Will definitely come back!

VA
VestaA
1 review
Dined on June 5, 2021
Overall3food3service5ambience5

The restaurant is very appealing. Our waitress was great. The food was good. We made reservations online when we arrived in Baltimore. When we arrived at the restaurant, we were made welcome, and I appreciated being called by my first name. The host was very pleasant.

OT
OpenTable Diner
Columbus
3 reviews
Dined on May 22, 2021
Overall5food5service5ambience5

Had an amazing waiter, good food

LM
LillianM
1 review
Dined on May 18, 2021
Overall5food5service5ambience5

Everything was awesome. The service was great my son loved it.

OT
OpenTable Diner
1 review
Dined on May 16, 2021
Overall3food2service4ambience3

Food was not good. Very small inside. They couldn’t find our reservation, good thing I saved my confirmation. Kids didn’t eat the chicken tenders they were over cooked and tough. BBQ and ranch came out hot. Wouldn’t go back.

RW
RyanW
1 review
Dined on May 15, 2021
Overall5food5service5ambience5

I had a great time. The food was on point and I will probably return.

OT
OpenTable Diner
1 review
Dined on May 15, 2021
Overall5food5service4ambience5

First trip since COVID

LS
LisaS
1 review
Dined on May 15, 2021
Overall5food5service5ambience5

The staff were really friendly and engaging. Food was awesome!

HG
HeatherG
1 review
Dined on May 14, 2021
Overall5food5service5ambience5

Excellent service and food! 4 people food, drinks, dessert for $100. Can’t beat it! Will go back!

b
bignysh
Baltimore
1 review
Dined on May 7, 2021
Overall5food5service5ambience5

customer service was great, our waiter was super fun and friendly. food was delicious and came out fast!

Hard Rock Cafe - Baltimore
Responded on May 11, 2021

Thank you! We think You Rock too!

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S
Sarap
Philadelphia
1 review
Dined on May 5, 2021
Overall5food5service5ambience5

Hostess was super welcoming and our waitress was amazing! Food came out quick we could pick out the music played and overall had the best time!!

Hard Rock Cafe - Baltimore
Responded on May 9, 2021

Glad to hear you enjoyed both our team and your visit. Look forward to having you back soon! Thanks

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DS
DanS
1 review
Dined on May 5, 2021
Overall5food5service5ambience5

This was my first experience at the Hard Rock Cafe and let me tell you it was excellent! The greeter David was pleasant and humorous. Our server Nolan was efficient and prompt making my family's dinner enjoyable. The manager Shane added a few extras(videos I like on the big screen, a Hard Rock Cafe pin) as it was my birthday. All of this combined with great food made it a trip to remember! I would recommend anyone to dine at the Hard Rock Cafe in Baltimore! Please make sure David, Nolan and Shane are commended on such great work!

Dan S.
Lancaster, Pa

Hard Rock Cafe - Baltimore
Responded on May 14, 2021

We are elated to hear you enjoyed yourself and thank you for the kind words! Our staff really enjoys making people have a lasting memory of their visit.

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B
Bahuncamie
Washington DC
11 reviews
Dined on April 29, 2021
Overall2food2service2ambience4

I assume the pandemic has had a severe impact on this establishment because it was not at all like what I previously experienced. The menu was different and extremely limited. My favorite meal, fajitas was no longer, available, appetizer favorites were gone. The chicken tenders I reluctantly ordered were super hard and tasteless! Fries were col, though the plate was hot! Very disappointing experience.

OT
OpenTable Diner
Philadelphia
10 reviews
Dined on April 18, 2021
Overall5food5service5ambience5

Loved it. Great nachos and the waiter was very responsive

Hard Rock Cafe - Baltimore
Responded on May 1, 2021

Happy to hear you Loved It!

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CK
CherylK
Baltimore
1 review
Dined on April 17, 2021
Overall4food5service3ambience4

Excellent food. Drinks were good but pricey. We sat at the bar and the bartender definitely had an attitude. He changed his tune though when he got a big tip anyway.

J
vipJkennedy
Philadelphia
10 reviews
Dined on April 16, 2021
Overall5food4service5ambience5

Service was stellar. Made for a great evening.

Hard Rock Cafe - Baltimore
Responded on April 18, 2021

Fantastic! We are pleased to hear this! See you again soon!

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OT
OpenTable Diner
Washington DC
1 review
Dined on April 15, 2021
Overall3food3service3ambience4

Nothing to special. Menu is pretty short cut and dry. I feel like it’s a place kids wouldn’t have a hard time choosing what they want to eat

CN
CosetteN
Baltimore
1 review
Dined on April 10, 2021
Overall5food5service4ambience5

We have two tables a total of ten people. The adult table our server was great but with our teen table the server had a bit of an attitude when one of our girls complained something was wrong with her food. Overall, it still was a good experience.

Hard Rock Cafe - Baltimore
Responded on April 18, 2021

Thank you for the review and your honest feedback. We appreciate it!

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TP
TonyP
Baltimore
4 reviews
Dined on April 9, 2021
Overall5food5service5ambience5

Very cool place to chill out and recharge. Nachos were incredible and the beer was excellent. Our waiter was one cool cat. Thanks for the experience.

Hard Rock Cafe - Baltimore
Responded on April 18, 2021

We enjoy the nachos often as well. You Rock!

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g
grumpygramps
Baltimore
1 review
Dined on April 8, 2021
Overall4food5service5ambience3

Not my kind of place, but the grandkids want to go.

MB
vipMissyB
Washington DC
11 reviews
Dined on April 6, 2021
Overall5food5service5ambience5

Predictably delicious food with great service. Glad we got a reservation.

Hard Rock Cafe - Baltimore
Responded on April 18, 2021

Thank you for the review. Happy to hear you were well taken care of by our team!

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KA
KathrynA
Richmond
2 reviews
Dined on April 5, 2021
Overall2food3service2ambience3

Our family of 5, including 2 teenagers and a 10 year old, were seated on the first floor among several families with screaming babies and toddlers. It felt cut off from “the rest of the restaurant” as if there HAD to be more to it than this. All we could see was one room of tables, the bar, and the gift shop. The ambiance was cool; the screaming babies were not cool and the parents had no intention of quieting them down, not that the restaurant could have done much. It would have been nice if they’d offered to move us to a quieter area. Even our kids were annoyed. This building has several floors, so I’m sure they could have accommodated this.

I asked for a wine menu and they said they didn’t have one: big red flag for a restaurant that charges $20 for a salad. The service was slow; the server herself was slow and awkward. I watched her slowly move around the inside of the bar while I waited for my glass of house wine 🙄 She looked like she was lost or killing time, I couldn’t quite tell.
The menu was something I’d expect from Applebee’s, not a famous restaurant that’s only featured in major cities. If you just want a boring meal with a boring drink and a terrible atmosphere, save your money and just got to a crappy chain like Applebee’s or TGIFriday. Bout the same experience. Waste of time and money. We spent more at the Gift Shop than our tab, only because I couldn’t wait to get out of there.

S
Sharon
New York Area
1 review
Dined on April 4, 2021
Overall3food2service5ambience3

Server was very attentive. Excellent service. Food was ok. Not worth the $.

EW
EricW
New Orleans
1 review
Dined on April 3, 2021
Overall1food1service1ambience1

I’m a chill guy. I’ve worked in the restaurant industry, and am very patient when it comes to understanding why service is slow.

Because of the following events I lost my patience and left before even receiving a glass of water.

Had a reservation for 6:30 pm with a request for a high chair in my notes through open table. We arrived 10 minutes early and was immediately sat....at a 6 top table.....without a high chair.....in the Bar section!

When I go over to the host stand to ask for a high chair. I got it myself. After 5-7 minutes the bartender comes over to let me know he will be over shortly. He was the only bartender covering the bar and 4/5 tables in the bar area. I knew he had his hands full already, and at the 10 minute mark of no service I asked the host and manager to be moved to a normal 4 top in the dining room area. My request was granted as we carried our own high chair to the next table 30 feet away.

5 minutes later the server comes over to let us know she’ll be with us shortly. By this point, we’ve been in the Hard Rock for 15 minutes with not even a glass of water.

My problem was not with the bartender or server whom seemingly were not told they got sat because they had enough going on as it was. My issue with with the manager not doing anything other than hanging out by the host stand while we can’t seem to get any service.

As we’re leaving the manager asks if we are leaving. He contemplated speaking to us at all. He first saw us heading towards the door and walked over to “look” at the high chairs. After we’ve walked past the host stand he says “folks, are you all leaving”. When we let him know we’ve been here for 15 minutes with no service, his response was “sorry, I just got here” no ownership, apology, and offer to help with the situation.

What a let down.

JH
JacquelineH
Philadelphia
9 reviews
Dined on April 1, 2021
Overall4food3service5ambience4

Decent food. Seems like less menu items than before. Nachos were just ok. My husband loved his burger. Sundae was delicious.

SH
StacyH
Baltimore
1 review
Dined on March 30, 2021
Overall1food1service1ambience1

Poor service, horrible food. The server only came once to check on us. The food was burnt and the chicken was dry. Very disappointed

EM
EvaMarie
Washington DC
1 review
Dined on March 27, 2021
Overall5food5service5ambience5

The staff was extremely friendly. I had a voucher and the waitress was unfamiliar with it, but she didn't harass me or give me a hard time. She immediately went to her supervisor who then helped us use the voucher. The service was excellent. My five-year old loved the music and TVs. The environment is super clean. Definitely a great place to stop and dine.

OT
OpenTable Diner
Washington DC
3 reviews
Dined on March 27, 2021
Overall5food5service5ambience5

Great food and environment. Listening to old 80s music in the harbor never gets old

LM
LorM
Philadelphia
1 review
Dined on March 21, 2021
Overall5food5service5ambience5

All the staff was really kind especially our waiter!!

JM
JeffM
New York Area
1 review
Dined on March 20, 2021
Overall5food5service5ambience5

A big thank you to our server Josh!!!
Josh was very friendly, polite and knowledgable and helped us have a great night. Great food too!!!

m
markz
Baltimore
1 review
Dined on March 14, 2021
Overall5food5service5ambience5

Great afternoon "date". Awesome service. We arrived earlier than our reservation but were seated immediately.

OT
OpenTable Diner
Washington DC
1 review
Dined on March 12, 2021
Overall2food2service2ambience2

Loud. Wrong order. Poor service. Food low quality.

j
joseka
Orange County
4 reviews
Dined on January 3, 2021
Overall5food5service5ambience5

Llegamos al restaurante y estaba cerrado por la pandemia. Pero en la aplicación decía que permitían capacidad del 20% pero no fue así. El personal al vernos nos regalo un vaso de recuerdo

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JB
JoyB
1 review
Dined on December 8, 2020
Overall5food5service5ambience5

We came here for a Birthday lunch for my niece and nephew. It was a great time and Josh the waiter made it all the more fun for the kids!

c
christineh
1 review
Dined on November 28, 2020
Overall4food4service4ambience5

We enjoyed our lunch the staff was very friendly! Food was good

TH
TimH
1 review
Dined on November 24, 2020
Overall5food5service5ambience5

We had the BEST time at Hard Rock Inner Harbor!!! Brett & Dave treated us like rock stars!! I have missed this level of service & fun. They were so great! Every thing was very clean. The burgers, and the cookies & cream shakes were delicious. The fun was turned up to 11!! Thanks for a spectacular time! Bon Jovi & Def Leppard rock!😄😄😄

WR
WendyR
Philadelphia
2 reviews
Dined on October 31, 2020
Overall5food5service5ambience5

We came here for a celebration meal after a competition. The food was amazing and the service was outstanding !

C
Curtain
Richmond
1 review
Dined on October 27, 2020
Overall5food5service5ambience5

We were greeted when we first walked in, which was heartfelt and very pleasant! We sat on the stage, which there are no words for! Our waitress Brett came to the table and we were in heaven for the entire experience! She is absolutely fantastic and took really good care of us! To make things even better the manager David came to our table and greeted us and spoke to us for a few minutes. This was a very nice touch. Whether your celebrating something or just eating out, I highly recommend the Baltimore Hard Rock!!!!

FAQs

Hard Rock Cafe - Baltimore offers takeout which you can order by calling the restaurant at (410) 347-7625.

Hard Rock Cafe - Baltimore is rated 4.2 stars by 311 OpenTable diners.

Hard Rock Cafe - Baltimore does offer gift cards which you can purchase here https://onelink.quickgifts.com/merchant/hard-rock-cafe/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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