Hard Rock Cafe - Atlanta
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My waitress disappeared and only came by twice. The food was terrible. Drinks horrible. My date got up and left.
Salad wss very nice but there was no crumbled blue cheese so there was no blue cheese taste at all. Reallly just a plate of green leaves in a vinegarette. Air conditioning was too cold. Like sitting in a freezer. We did move tables but was not any better. 10/10 for our waiter. Lovely young guy
Very good for a chain restaurant. Our server was outstanding. Food was pretty good, although I'm pretty sure my "16 oz" cowboy rib-eye was only about 10 oz. couldn't have been more than 1/2 inch thick. Came out overcooked, but they did send out another promptly.
Sorry for the mistake in temperature on your ribeye but happy to hear that we were able to correct it! Rock on!
We sat at our table for approx. 15 minutes before a server came to our table. Drink order took 30 minutes to receive (manager came over and ended up comping). Food was average, server was decent, atmosphere was very loud and annoying with the staff yelling and singing loudly for birthdays of other guests which was a huge turn off. Would not return to this or probably another Hard Rock Cafe.
We were in town for Plunder Design's PALOOZA and we were so impressed with our experience at ATL's Hard Rock. The service was fantastic and our food was delicious!
Thanks for rocking with us!
Food was alright but service was great! Don't know if I would go back for sure but it was convenient to our hotel.
The food was horrible and our waitress had an attitude that was very noticeable.
Our waiter was fabulous. A young guy that attends GA Tech.
The two people working at front podium checking people in were awful. It was chaos. We had reservations and she said they were cleaning tables and it would be 10 minutes and then forgot about us. She never checked us in so open table thought we were a no show. She said it was her third day on job. She needs more training.
Thanks for the feedback Lisa. We appreciate you coming in and hope to improve the host system to earn that 5th star next time....until we see you again, Rock on!
We joined a friend from Colorado that was coming in town for DragonCon. We we were seated in a quieter part of the restaurant, which was great. The food was good, thought not spectacular.
Please keep in mind that this restaurant is "themed," and that can lead to loud, boisterous crowds. Sometimes, the crowds can include small children. But the food is excellent and the rockin' experience should be experienced once.
Thanks for the review and understanding our atmosphere Matt. We look forward to having an encore with you int he near future.
It took them 30 minutes past our reservation to actually sit us. It took a long time to get the food after we ordered. The food was bland.
The waitress and manager were doing a good job but I just don’t think they should have given reservations if they couldn’t fulfill them.
The OpenTable reservation system worked great with Hard Rock. The over all value was good but not great. the waiter was very slow with drink refills and the order was not correct. My wife ordered half & half tea and received sweet tea, then it took 10 min to get her a refill when she asked for it. We ordered ranch instead of blue cheese for our order and received blue cheese when the order was delivered. Hope to get better service next time.
Chaos was the environment at Hard Rock. I have had better food at McDonald's and paid a whole lot less.
Service was great, food was great, it was pretty loud in there and the booths are kind of small for heavier set people, but overall a great time. I can see why the place was packed all weekend!
Restaurant was loud, unkept, and dirty. Food was mediocre and expensive. Service was poor. Atmosphere was blah, minimal “artifacts”.
It took 45 minutes to get our food after waiting for 20 minutes for someone to acknowledge us and take our order. Food was cold when it arrived.
We ate here 3 times during DragonCon because we knew we could count on them for good food and service. But their service went way above the call of duty, especially given the crowds. Will continue to return.
Thanks for rocking Dragon Con with us Karen! 3 times was the charm and we look forward to you giving us an encore next con.
The waiter was super slow to bring drink refills 10 min to bring back tea and did not have the correct order for drinks to begin with (sweet tea vs half&half). Did not bring out ranch dressing instead of blue cheese when food was delivered.
Opentable reservation saved us an hour of wait time. A+ on that
Meek was a fantastic server!
Happy to read Meek rocked your visit!!! Next time we hope to do the same.
Terrible experience I don’t recommend
Overall we had a great night at HRC. Good food and great service. I can’t remember her name but she was wonderful.
The only thing that bothered us was the noise. We don’t mind some noise but we could barely hear the music. And we love to have burgers while enjoying Hard Rock Music!
But we will certainly be back soon!
We hear what you are saying....next time you visit we hope to turn it up to 11!
I was satisfied even though it was heavily populated and they did great with turn over times and availability
Thank you for the kind words FionaT! We hope to see you again soon for an encore.
We had a great experience. We got there not wait we were seated right away. Had a great waiter treyshawn. Food was great!
Thanks for rocking with us Derrick!
I love Hard Rock Cafè Style and when it is possibile I go there, wherever I am. In Atlanta was the first time I experienced a service not good. The servant was not professional and this is not the normal Hard Rock Style.
We love that you love the Hard Rock brand LeonaA and wish we could have lived up to your previous experiences. We hope you give us an encore so we can show you we can be the Hard Rock you deserve!
Just like any other chain. Food is mostly burgers and sandwiches. But average at best. The atmosphere is great but that is about it.
Good food, crowded so too longer than usual to receive food. Would go there again.
Thanks for dining with us James! Happy to read you would come again and hope to have you rocking with us in the near future.
While we were seated quickly, that's where the good service ended. Our waiter had to finish his conversation before even acknowledging us. We waited for approximately 10 minutes before he came to the table. He didn't have much good to say about the menu after we asked for suggestions as we have never been to a Hard Rock. We ordered, but were not asked how we would like the burgers to be cooked then the food took forever to come out and was cold and dry. Waiter never came back to check on the food, only refilled our drinks once and that was after my glass sat empty for 10 or 15 minutes while he stood overlooking the tables, having another conversation. We moved our plates to the vacant places of the table and still sat, obviously done, while he finished that conversation. So much for a birthday celebration, I received a card with the manager's card in it. Yay, happy birthday to me, now I know who to contact. It's not like it was super busy, but it was extremely loud and the waiters from the other tables were being well attended to. Very disappointed, but this was out first and last time at a Hard Rock. We wont be trying another after this 😏
Great service, Great Food, Great Atmosphere and we had the best waiter!!
Very accommodating of a party of 5 and a baby. Helped out by refrigerating a cake we brought, which was great. Server was super funny and nice. Seating was fast and efficient. Would definitely dine here again.
Happy to be of service and we look forward to you rocking with us again!
Upon arriving early, we waited briefly to be seated. The host stand wasn’t very friendly. Our server was very nice, it absent a lot. Drinks went empty for long periods before refilling. We ordered the shrimp appetizer which was spicy but good. I ordered the Tupelo honey chicken tenders because I couldn’t decide on anything else. There were 5 small pieces of breaded and overlooked chicken on my plate. Not appropriate for a $17.99 price tag. The drinks were fine. Kids enjoyed their meals. Husband’s burger was tasty, though not prepared according to how he ordered it. It took 2 hours and 15 mins to get through the dinner. Would not recommend.
The food was good but the prices for sandwiches seem high. The wait to get a table was great but the service was very very slow. It took 15 minutes yonorder the food and 40 minutes before we got our food. The staff was very friendly.
Food was very dry took forever to get a severe but hey what do you expect when you go out on a Friday night
Food was good but pricey for the plates looks like they are doing work on the restaurant
Keith, Thanks for rocking with us. We hope to rock with you again soon!
Loved the food and staff!
Happy to read you had a great time! Thanks for rocking with us and hope to see you next time.
We were out in a spot that was right next to a hallway traffic area and it was freezing in the restaurant
Maybe it was because we went at like 9pm , but all tables were dirty staff overly occupied and food very expensive. I've visited one in NY and it was a much better experience.
Muy rica la comida y el servicio. Nos atendieron rápido. Una recomendación, el aire acondicionado es un poco fuerte. De resto bien.
Had to wait regardless our table was booked for late PM. Server was very nice, but not at all knowledgeable regarding menu items. Food was mediocre at best, overcooked burger, dry fries. Quality somewhat below the average Hard Rock food. The 3-star review average on other sites is more representative.
Great service. Noise level was perfect for lunch. Not too loud. I was able to have a conversation without yelling.
Happy to read you enjoyed your visit with us! We hope to rock with you again in the near future!
The quality of the food did not match the cost. Better off going to Five Guys.