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Food was alright... But the view was amazing!! Server was prompt and friendly.
I planned on being at pier 39 and wanted sushi, so I googled sushi near pier 39 and Hana Zen came up. My boyfriend and I eat a lot of sushi and while the actual fish was decent, it was WAY overpriced. And really, really small pieces. It was ridiculous. We will not ever go there again. The ambiance was nice, but they played old fashioned music...kind of sounded like slow jazz, but not cool slow jazz. They should play more upbeat, remix dance music to give it a more edgier feel. I know san fran is overpriced and should be expected, but then give us what we pay for instead of pathetically small rolls.
The best thing about this restaurant is the view - I'd recommend going at lunch so you can see the bay (Alcatraz, GG bridge etc.)
The service as mentioned in other reviews was lacklustre but the food was good. We tried potstickers and lava rock (steak and chicken).
Also the raspberry champagne was enjoyable.
The service was outstanding, and we had a great view of the pier.
I ordered the scallops & Prawns on Lava rock, and it was fun! The fried oysters were delicious :)
We arrived to no host or hostess to seat us. Waitstaff passed us by as well as the bartender at the door doing nothing for us. Eventually as we were about to leave someone came and sat us at a table. We did not get to try the food. I had to rate the food so I gave it one star even though we did not get a chance to try it. We sat at our table for 10 minutes with no waiter or waitress serving us. There was a very bad smell in the restaurant that turned us off enough to get up and leave. The restaurant was half empty so there really was no excuse. We will not return.
the best and freshest Sushi we have ever had; and this was on a labor day holiday. Also you can't beat the view at the end of Pier 39, San Francisco!!!
Great sushi and rolls. Great view. My family and I loved it.
Terrible service. Waitress messed up our order several times. Took forever to get food
The food was amazing and what a view of the sunset!! Would definitely recommend!!
We took a group of 12 to Hana Zen to celebrate our daughters graduation from SFSU. Getting a reservation in San Francisco on Memorial Day weekend was proving to be somewhat problematic. We decided to download Open Table to see if it would be helpful. We put in our requirements, and Hana Zen was willing to take our group. We had a terrific time. The food was really good and also a great value. I was expecting to pay around $50 per person at a Pier 39 restaurant, and was very pleasantly surprised that we were able to get out of there for around $25. The service was excellent as well. I'd highly recommend this establishment.
We went with a group of six for an early dinner. The hostess who seated us was helpful, but the rest of the staff did their best to avoid eye contact - and the burden of serving us. Part of our order came out in a reasonable amount of time, but the rest of our order was forgotten. The food was mediocre - more like fast food sushi than I would have expected. The ingredients were fresh. We figured that they are catering to tourists and therefore are not worried about keeping people coming back.
The best thing about this restaurant is the view. But if you're a sushi enthusiast, go somewhere else. I've never seen such a tiny piece of fish (Hamachi) on my 2 piece Nigiri. At first I thought someone took a bite out of it. It looked like a child's portion. It was so small and paper thin. I also ordered spicy tuna rolls which wasn't anything to rave about -- too much rice to disguise the small portion wrapped inside.
I think they're hoping you'll be so busy looking out the window at the view of tourists and ferries to Alcatraz, that you won't notice the food.
I will not be going back here again.
The quality of their sushi is #1. We love uni with quail egg and are careful where we order it. Hana Zen chefs prepare it perfectly. Overall, a wonderful restaurant addition to Pier 39! Also one of the best views around. Enjoy!
Great spot for our 1st dinner in San Francisco! Hana Zen is located in the very touristy Pier 39 area, however being on an upper level, it's a bit above the craziness. We had a good time casually strolling through Pier 39 and then going upstairs for dinner. We enjoyed several of the sushi rolls. The Hana Zen Roll & Dragon Roll were among our favorites. The service was great and Hana Zen was able to accommodate my request to be seated by a window with a good view.
We selected Hanazen because we like sushi and yakitori. The opentable menu says they have yakitori. The restaurant sign says sushi and yakitori. The cover of the menu says sushi and yakitori. But, they don't serve yakitori. They claim they serve it at their downtown location.
They also add a tax for Healthy SF to the bill and explain it is a local tax. This was the first restaurant we visited in SF and didn't know better so we paid. However, no other restaurants we visited had this charge. This restaurant is a tourist rip off. Avoid.
The food is great here, albeit a bit expensive for Japanese because of the location (at the end of Pier 39 with a water view). I like that the decor is modern, it isn't packed, you can sit by the window facing the ocean, service is great, I can always get a table, and the food is fantastic. I think their rolls are better than most other places and I like how they don't use a ton of rice around the roll. Drinks are hit or miss, however. I ordered two cocktails (lemon drop and lychee rendezvous) that both tasted like water, but the server was kind enough to not charge me for either since I sent both back. I've been here twice and would definitely come again.
Service very good, Sushi is good, Sake menu is good as well - Kurosawa Sake affordable. View spectacular. In the heart of the touristy area of Fisherman's wharf. we were lucky this seems to be off season, so it was not crowded.
I usually enjoy Hana Zen's other location, but because I was staying closer to Pier 39 this time, I ate at this location. The food was still delicious. Getting through the throngs of tourists to get to the restaurant was the only drawback. The fish was fresh and my standby rolls never disappoint. If given a choice, I'd stick with the more authentic location in SF and avoid the Pier crowds.
I frequent Hana Zen and I'm never disappointed. The food is always great - fresh fish and tasty sushi! The view at Pier 39 is also one of the best in town. Perfect for a romantic evening with your significant other, or a day outing with family and friends.
I would have given Hana Zen Sushi Bar all 5 stars. However when we left we we're gone not even 5 min. My friend ran back because i left my very expensive hat at the table. She went to the Manager/Owner to please go look for it and she wouldn't move from decorating the Christmas tree. She wouldn't go ask her staff to look for it she basically told my friend they didn't have it. So i went back in there with my phone in hand saying well i have pics from our dinner with my hat on and all of a sudden they found the hat. To me that was a lack of trust and put a bad taste in my mouth.
Was beyond happy with our experience, the food was wonderful and you can not beat the view! Although our party tried several sushi rolls (all good), I suggest trying a meal you cook on a hot lava stone at your table (yummy & unique)!
My husband and I spent a Saturday on the pier and ended our night at this restaurant. I loved the sushi. We ordered drinks that were mediocre in taste but overall experience was great. We had a view of the bay bridge and watched the fireworks for the pier 39 anniversary.
Delicious food, friendly waiters, and reasonably priced. Our window table commanded a stunning view of two bridges, Marin and Angel Island.
Outstanding Sushi! Will definitely come back! Wonderful overall dining experience.
Good sushi, good service and fantastic views. We had a great view of the America's Cup racing.
We celebrated our daughter's 18th birthday at Hana Zen Sushi Bar on a Saturday evening. The sushi was prepared very well and the presentation was lovely. The chicken teriyaki was delicious and they gave large portions. Our server, Ling, was very friendly, and helpful with answering questions on the menu. Thank you providing a wonderful experience for our daughter's birthday celebration. We highly recommend Hana Zen Sushi Bar to everyone! Thank you again!
Much better sushi in town. The place smells since they have lava grills on almost every table. The food is at best mediocre and it is way overpriced. If you are looking for a fun, great tasting food experience, this is not it.
I should have taken a look at the menu before booking the reservation. It's not a place for sushi enthusiast. The sushi menu is meant for first timers or those with a not so open minded. We went in expecting better selection since it's in the bay area and we left disappointed. It made us appreciate our little sushi hole in the central valley even more. The prices were also WAY to high. I get better Blue Fin Tuna at a better price in our little place.
The view is great, the staff are friendly, but the food is subpar. The miso soup was decent, but not homemade. The salad was dressed with an odd vinaigrette that was similar to what you'd find in an italian restaurant, but this is supposed to be Japanese food. The food was worse than mediocre and the best view, staff, or atmosphere couldn't make this place worth it, and don't let my words mislead you, there are better views, wait help, and atmosphere to be had in SF.
View was beautiful. Food was so so. Place was not very busy. Waiter was a little overwhelming. Wanted to cut my chicken on the hot ston. If the chicken needed to be cut, that should have been done in the kitchen. He also wanted to put a sauce over it! Bizarre!
You cannot find a better view of the Bay than at Hana Zen - AMAZING!! The waitstaff were very friendly and prompt, and the sushi was fantastic! My boyfriend and I went there to try it out as a place to take my sisters when they come and visit San Francisco later this month, and we will most definitely be taking them to Hana Zen!
The view was very nice, but the food and service was lacking. Might go back for a drink to enjoy view , but that's about it.
Not all items from the menu were available but both sashimi and rolls were excellent. Not good enough to rate a spot on my 'best ever!' list but the breathtaking view makes up for any minor frustrations.
Awesome food, great views, perfect night
I am going there for over a year now. I loved it in the beginning! The Sushi is still pretty good and for the quality and the location itself the prices are fair. But since a few month the service got a bit bad. They are still friendly, but sometimes I wonder if they go and sleep for 30min in between. Last time we had to wait for over 40min to get some water (after I already walked up to the cashier and the waiter itself)... So I can recommend it, because the drinks and Sushi are fine and the view is just unbeatable... but don't expect too much ;0)
OK, it's Pier 39, tourist haven, however, the food was very good, service excellent and the views great. A little pricy but you do get a fair portion. Looking forward to trying their other location near Union Square some day.
Great atmosphere and outstanding kids menu that was priced appropriately. Good service too!
Maitre D was accomodating to me and my baby but my waitress was repulsed at the fact that I had a child. She wasn't accomodating and I did not have a welcoming experience. Only plus was the view.
Had a wonderful evening. Excellent service. We Had the sizzling shrimp and the sizzling scallops served cooking on an extremely hot brick. Food was delicious!
As a SF native and having read the reviews, I should have known better. The restaurant and decor was very nice, however, don't come here for the food. The rice for the sushi was hard like it was leftover from the night before. There were more menu selections for alcoholic beverages than there was for the food. I figured I'd give this place a chance since my friends loved the food from their other location on Cyril Magnin St. Maybe I should've stuck with that location. The prices were a little high, but that's expected for the location. It's a shame the food didn't live up to the ambiance. I'm giving it two stars just for the decor.