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Fish is super fresh. A1
We were a family reunion/birthday celebration group of 6 - they took excellent care of us and let us sit and converse/connect for over an hour after lunch was cleared away without making us feel bad about taking up the space - food is authentic and EXCELLENT Japanese - some items you've never heard of on this menu - well curated ! I am particularly partial to their beef carpaccio and Tofu Steak appetizers - makes a full meal - that tofu steak is huge and so good! Views are the best in town - right next to the Bay at the end of Pier 39 - you can see Alcatraz, Sausalito, Angle Island, Golden Gate Bridge - Views alone make this a worthy Pier 39 dining choice. NOT your typical tourist trap on the Pier - an excellent, clean, modern, outstanding Japanese restaurant.
The sushi was delicious, and the location quiet for such a bustling area. Would have liked a lunch special maybe?
We were there early so the restaurant was quiet. The Sushi was delicious and the views spectacular!
Really wish we had a better server. He was new, hadn't eaten the food menu and knew next to nothing about the food. I expect more when spending north of $80 for lunch!
Service and the view were wonderful. Food was ok. One of the 6 oysters was way too stinky. Sashimi were ok. We went here on Sat 7pm. There were a lot of empty tables and very few people were dining here.
Not worth it. Sushi was mediocre. Very surprised by the disappointment of this place being on Pier 39.
Concerned with Pier 39 being such a tourist trap, but we were very pleased with the meal. Highlight was the fantastic view of the golden gate bridge and alcatrez island. Excellent service: prompt and friendly. Sushi was good. Would not recommend the lava hot rock entree however, I've had much better elsewhere.
Awesome California Rolls with real crab meat. Perfect view of Alcatraz.
We were seated and given one menu for a table of 5. The waitress stopped by about 10min after we were sat and she said be right back. We waited another 20min-25min and had still not seen our waitress and decided to leave. Terrible service in a spot with a spectacular view. Really disappointed.
Locals think Pier 39 restaurants are usually a total tourist rip off - NOT SO ! This is a restaurant that is DEFINITELY worth the trouble to visit and enjoy. We've been dining here for the past few years (we live very close by) a couple times a year and it seems to keep on getting better. The TOFU STEAK entree is incredible - Garlic Noodles side dish were so yummy and satiating - Beef Carpaccio appetizer truly excellent (one of my total favorites here) ! Even the bento box my husband ordered was done with the highest quality ingredients - the tempura was the best we've head anywhere to date. And the views are spectacular! Prices very reasonable for location and views provided - EXTREMELY CLEAN restaurant, too. Don't let the tourists have all the good food, LOL - be sure to indulge.
I ordered their Agedashi Tofu and Ahi Tuna Steak dinner. Tofu tasted fine but the quality of the tofu used was, to me, not the best as far as silken tofu goes. Ahi Tuna steak was horrible. First time they served it to me it was cooked well done when i specifically requested for medium. They gave me a second one which was cooked medium but the taste was horrible. It did not taste fresh and the dipping sauce that accompanied it did nothing for it.
Great views, food was okay. I've had better. Still worth the view. Cheap beer.
Never had sushi before this restaurant. Tried it out, found a few favorites! Awesome service, nice view, good menu selection for appetizers and entrees. Wish they had more dessert options, but whatever! I'd still come back to visit again!
We could see Alcatraz from out table. AMAZING!!
Went here for a special occasion with the family and had two coupons for the place. The prices were a bit on the higher side, since it is situated on the waterfront and at Pier 39 (can't be cheap). The folks there were a bit shortstaffed, but were very accommodating even though our coupons were not familiar to the new staff members. Food was okay, but as it is SF, there are definitely more places to try and see.
Very good sushi for Pier 39. Service was slow, but it was Christmas so it's understandable. Would not make special trip to go back, but better than other food on the pier!
This place was not even close to being OK.
It was the day before thanksgiving, very dead, which we thought was going to be great for service.
Service: Wow! Service was slow, waitress was talking to her friend the whole time vs checking on us.
Food: Food was so bad, old fish and horrible taste!
1, Appetizers: Our Ahi Poke was not fresh in anyway, tasted so bad I couldn't even eat more than a bite. Our miso so wasn't that hot. Can't really mess up edamame, so we are all of that. 2/10
2. Drinks: the house cold sake was ok. A little bit underwhelming but I'd saw for house sake 5/10
3. Our main sushi roles, 3, all were soft and mushy, like they had been pre-made and sitting. taste was not great at all 2/10
Overall, for $120 for two people, save your money and go somewhere else.
There are much better options for dining near the pier for this price!
We travel and eat all over the United States, and this may have been the most mediocre that we have encountered!
Food was decent, but very overpriced for what you got! Chicken was only warm, as was the rice...
I would definitely recommend going elsewhere when in the area! This place needs much improvement to make it worth what you pay! Seems they really don't know how to make Japanese food at all...
We ended up 30 minutes late due to overloaded public transit and crowds by the waterfront. The hostess did a fantastic job of still accommodating us, despite the fact that they had a large group due in soon after us. Great view, excellent food at a moderate price.
Way understaffed. After waiting 30 mins and still no drinks, we walked out.
Come here for the view. The food is good, but there are so many sushi places in SF with better food, service and presentation. The view is spectacular though. Hard to believe the place was almost empty on a Saturday afternoon around 2!
Great service. Excellent sushi. Overlooking the Bay. Just as expected for a tourist locale.
Unbelievable view of Alcatraz, the Golden Gate Bridge, and flocks of pelicans flying by on a regular basis. Also, a very nice martini menu.
Very poor service, low quality sushi. It seems the location them to think no effort is required. Avoid!
Hana Zen was a great experience. The food was delicious and the location is great. We sat by the window and watched the sunset while we ate.
Worst restaurant experience I have ever had, and I have worked in restraints for years- I don't know how they get away with it. Our waiter was incompetent, didn't know anything about his menu, forgot our drinks, served other tables before us, and simply didn't have his sh** together. I tried confronting the manager on the floor, and she for one hardly understood English, couldn't help us at all, so she took our HALF FINISHED drinks from us, and said she would get us another one, which we never received and didn't want. This place tested my patience and I lost it. It's one thing to have sloppy waiters, but a manger that can't fix a thing is a major problem.
This was a great place for dinner. The sushi was amazing. You can't beat the view, overlooking the bay with views of Alcatraz. Our server was very attentive and overall just a great place for dinner.
Food was great but, service was slow and there was no greeting.
New Year's party, very loud. Food was good, everybody left happy. However, the combo for the party, fireworks show (which was around 1 mile away from the restaurant) dinner and open bar was a little expensive ($120/person) for only a couple of hours, we were 4 for a total of $480. Even though we didn't stay for the party and show, we had a good time.
We were in San Francisco for 7 nights and I would say only 1 restaurant made in on all accounts. This was not the place. The view gorgeous and restaurant nice and the menu looked wonderful.
But is a word we were RUSHED! We were in and out of the restaurant in 1/2 an hour. Our appetizer and meals all arrived at the same time. Sushi does not take long but it could have been staggered so we could have enjoyed it more.
I would recommend them for their food but not for the manner in which it was presented to the table
We went for our anniversary and reserved a window table with a view. Had a great view of the sunset over the Golden Gate Bridge. They gave us a complimentary hot chocolate cake and ice cream dessert for our anniversary and the presentation on the plate was superb.
The view is spectacular. The food not so much. Place needs a good cleaning.
It was a pleasure eating here....good food on lava rocks and a very good sunset view of the Golden Gate and ALcatraz
It was a very good choice for a date . Me & my girlfriend will definitely be returning to this restaurant
I had booked it through open table webpage expecting to find a nice romantic restaurant to celebrate out anniversary, however, WE were very disappointed!!!! It started to be annoying from the beginning. They did not have COKE soda, did not have FRIED RICE, and it took 45 minutes for them to make and bring out just one order (one plate) that we had order to sure between both of us!!!!! Very dissatisfied. I do not recommend this restaurant....
Had family (2 adults, 4 children) lunch there. Everyone loved the food and our waiter was very patient. Great view, food, and service.
waitress acted prompt and polite. scenic views are qite fantastic here.
WONDERFUL service, AMAZING views, REASONABLY priced, GOOD sushi! I would dine at Hana Zen again. Not the best sushi around, but still enjoyable and totally worth the trip!