Sunday, May 13, 2018
First and last experience here. Food good, service great--but holiday brunch is way over-priced what it is. No info on price when reservation made. Website shows price of champagne brunch at $72 per person. After meal, was surprised to learn that holiday price (Easter) for brunch is $149 person. This detail should have been noted upfront.
It’s a very nice brunch but feel they could have a better cheese selection and some other egg options instead of frittats and omelets. Dessert bar being in the lobby is kind of weird too and the desserts are just ok. Also I know champagne is included in the $75/ fee but to have a Bloody Mary bar set up with the brunch, then ask for another $10 is ridiculous ... should be able to have champagne or Bloody Mary for $75.
Wonderful choices of fabulous food. Even the coffee was superb. We were quite satisfied.
Nice brunch layout . The manager Casey is very friendly and runs the brunch smoothly.
He made our brunch experience very worthwhile and from what we saw, he made sure each and every customer was satisfied with their experience. We need more managers like Casey in this world.
Wonderful sunny Sunday Brunch. We sat outside, and had a beautiful view of the rocks and waterfalls with green grass. There was live music playing inside, but as we sat outside we couldn't hear it. But because we had a special occasion it was nice to be outside. It was like a private party outside. Manolo who waited on us was the perfect server. He was always there to top off the champagne. We never had to ask for anything, as someone was there before we had to ask. The staff was very attentive, but in a way not to bother you either. It was simply the best service that day!
After giving my name three (3) times she still did not note my reservation and during our brunch called my office to check to see if we were still coming. Then reported that we did not show up! When I called the restaurant back to advise them we did show up and ate brunch, the woman I spoke with said "well, what do you want me to do about it?"
Really appalling behaviour for a Four Seasons hotel - just shows they are not on the ball and very disorganized
This was a Christmas' Eve dinner buffet. Service was good, food was good as always, however they crump the place with so many tables and the choice of music is just not something classy. It doesn't feel special anymore. We have attended their Christmas eve dinner for a few years now, but this is the last time.
Excellent service but so noisy it was hard to have a conversation and though the brunch food was good it very much overpriced for what it was.
My mother and I enjoyed our final day at Four Seasons Hotel Westlake Village by enjoying Hampton’s champagne brunch. The bottomless mimosas were tasty and the wide selection of brunch items were all appealing. I particularly was pleased with the prime rib at the carving station, shrimp dumplings, flank steak, and shrimp dumplings. However, the desserts were the best part with a delicious cherry cheesecake, tiramisu, and made-to-order crepes. Lastly, the service was great and appreciated being visited personally and meal comped by the exceptional and friendly food and beverage manager Julio. Everyone is like family to us now at this property as a whole and look forward to a hopeful return next year.
Thanksgiving brunch with my family at Hampton’s was very enjoyable. The wide variety of selections were all delicious and beautifully presented. The bottomless mimosas were great and complimented the brunch nicely. The carving station with the organic turkey and gravy tasted just as good as it does back home in the south. The sweet potatoes and chicken apple cornbread dressing were also outstanding. The desserts were incredible, and to me personally, the biggest improvement from last year. The selection of multiple, pies, cheesecakes, ice creams, and other unique selections were a perfect ending. Not to be discounted, the entire staff from management to servers were friendly and attentive throughout the entire brunch. If there had to be any negative, it would have to be the price at $149. However, the overall experience was enjoyable and a nice memory for me and my family for a second year in a row while on vacation here in Westlake Village.
A lovely brunch with the family - sat out side on a beautiful day and food was delicious!
went there for brunch. I had specifically asked for a table "not in the middle of the floor" since my mother in law is elderly and has a walker.
We were sat in the middle of the floor anyway...right next to a very LOUD group of men. So loud we couldn't hear each other talk.
Several servers walked by us many times with juice and coffee in their hands but no one offered any to us. After about 5 minutes our server finally came by.
Crab was tasteless, halibut bland, other food very mediocre. WAY over priced at $75 per person.
Ugly carpet too. Sorry - not up to Four Seasons standards at ALL!
Exceptional service and outstanding selection for a Sunday Buffett brunch. Live Jazz , bottomless glass of mimosa and coffee included.
Had so much fun here with great buffet spread, attentive service and fabulous live singer.
Will return many times with my family and make sure to eat outside!
Sad to see the change in decor. Feels more like banquet or wedding ambiance versus the elegant decor they used to have. Still amazing food and service however.
If it's a holiday- the price goes up! Wish I had known that. It wasn't on the website but they said they tell people about the increase who call them on the phone. Our anniversary happened to fall on Father's Day so the brunch was closer to $100 each rather than $70 each. Great service and food but not sure any brunch is worth that.
First time at the buffet. Quality was very good. Sinatra themed singer was excellent and really help set the mood for a relaxing and elegant meal. Wait staff was very friendly and professional.
I made a Mother's Day Brunch reservation 90 days out on Open Table. I called the Four Seasons and asked what the cost of brunch was and was told $72pp. Fair enough. The restaurant was packed, the wait in line for an omelet was 15 minutes. When the check was presented it was for. $139pp!!!!! If I had been told that when I first called I would have cancelled the reservation.
NO BRUNCH IS WORTH $139pp, special occasion or not. THIS WAS NOTHING MORE THAN PRICE GOUGING. perhaps their regular brunch has a few less items but there is NO JUSTIFICATION FOR DOUBLING THE PRICE FOR WHAT AMOUNTS TO THE SAME FOOD.
We love the four seasons.. it sure is beautiful and nice. But for 150 per adult for brunch it was not worth it. The omelet line was always 8/9 deep and the line took up most of the room. It was crowded as well so it was hard to get around. We brought our 4 year old along and on their website it mentions kids under 4 are free. Our daughter are two pieces of bacon and they charged us 70 dollars for her brunch, without asking her age. When we asked about this a server told us 70 dollars was the kids rate and they normally charge 150 for 5 and up. Seemed ridiculous and an excessive amount so I went to ask the manager if there was an age limit.. he informed me 5 and under was free. So right there I found it dishonest we got charged in the first place without being asked her age. The variety wasn't great and with how busy it was I would think they'd have more available in a bigger space. We won't come again for brunch and we do frequent the four seasons a lot.
Easter Brunch buffet had everything! Jazz music was playing outdoors, there was a bunny roaming the room and patio entertaining the kids, a magician was seen at some tables but did not stop at every table. Buffet included oysters, shrimp, King crab legs, ahi, salmon, variety of salads, bagels lox etc. Excellent eggs benedict, an omelet station. Waffles. Fried Chicken. There were cheeses and charcuterie, sushi rolls, egg rolls, shu mai. The scallops, duck, lamb and prime rib were excellent as well. Lots and lots and lots of desserts; especially enjoyed the cheesecake. Our server, Kendall was very good. She was attentive with refills of champagne and o.j., coffee. The staff cleared plates in a timely manner too. Albeit more expensive than the regular Sunday Brunch; the Easter Brunch was an extravaganza that was really enjoyed by everyone in the room.
Always the best experience ever! Feels like going home to see old friends every time I walk through the doors of Four Seasons Westlake. ❤️
Hampton's Four Season's brunch is the Ultimate...fresh fantastic food choices where there is something delicious for everyone, gorgeous setting in lushly decorated dining room with outdoor dining for those to like dining in a garden setting complete with tranquil waterfall backdrop, great mix of classic standards performed with great style by house singer Danny is perfection in completing a masterful setting for the Ultimate Sunday Brunch...BRAVO!
I love their Sunday Brunch! The options are limitless. From custom made omelets to fresh seafood to mouth watering desserts. Also, the mimosas are wonderful . Best Brunch in SoCal hands down! Going back in two weeks for my husband's birthday.
Six of us went here for Sunday Brunch, expecting the fine service Four Seasons is known for, as well as great food. I had read reviews saying the ambiance was lacking, and it certainly was. It resembeled a banquet room at a cheap Bar Mitzvah, not a Four Season's Hotel. Hamptons is on the lower level of the Four Seasons, Westlake Village. We were greeted and seated quickly, and then things fell apart. Our waitress came once, introduced herself, and took drink orders for the first guests to arrive. We got our initial drinks, but then she didn't come back to the table for about a half hour, during which time the rest of the guests arrived. There were no coffee refills offered, nor champagne refills or juice. The hot water for tea was not refilled.
When we went to get food I expected the quality to be similar to the Four Seasons in Beverly Hills, which is outstanding. Instead the food was mediocre. The potatoes had been sitting in the steam trays and were mushy. The octopus and potato salad tasted fishy, and off putting. Usually at a buffet there is fresh fruit, but there was none except at the kids table where there was some watermelon.
The carved beef was unattended, tough and had been carved a long time prior to my arrival there. It was sitting under a heat lamp. It just seemed as if nobody cared.
After we ate our first plates and left to get seconds, we came back to a table that had not been cleared. It was as if we didn't exist. We saw busboys attending to tables around us, but it was just a strange experience. After we flagged down our waitress we had to wait over 10 minutes to get our check. And then another 15 minutes to run the charges. I don't know what happened but I cannot recommend this restaurant.
Service was exceptionally slow from most on the floor except for one server who came on toward the end of our lunch (presumably a shift change). Plates were not picked up in between trips to buffet. My coffee cup was always empty and I had to hunt people down for refills. Once refilled coffee was consistently cold and stale. Whens the last time you cleaned your coffee equipment? The bad taste in your coffee suggests dirty coffee equipment, bad beans, or both. The meeting room chairs were very uncomfortable and totally out of line for this price point. I expected more from a Four Seasons.
Beautiful setting in middle of wlv. Wait staff are extremely attentive even tho buffet. A wonderful Sunday brunch!
Best brunch I have ever had! Omelet bar, carving station, crepe bar, crab legs, kids section etc...
For what it was, it was way overpriced. It would have been a better value at $50.
I brought my wife to this Brunch Location and I was expecting what Hamptons should deliver.. The service was horrible, I had to go find the waiter to receive a fork. I asked tone seated next to window and they said sorry we have specific tables(even though there were plenty of tables open.) For $160 meal I think moving tables shouldn't be a big deal. But still I was trying to enjoy our gourmet spread, but when I went to pay for the meal I couldnt find my waiter and I had to hunt him down to pay.. This experience took up my time money and comfort that I had for Hamptons because you should hold yourself to a higher standards. I hope this helped because this shouldn't happen to anyone Hope to hear back from someone regarding his issue..
Very festive with a ton of food.
Hampton's was decorated beautifully and even had a snow machine outside on the patio.. nice touch. Food presentation was beautiful and there was no shortage of choices however, most items were luke warm . No standout items where flavor was concerned. $1.100 for a party of 7.
Hamptons for Brunch is one of the best dining experiences in the Conejo Valley. Each and every food selection in the buffet is the best it can be, and the service and live jazz are excellent and comfortable.
My family and I have been to Sunday Brunch at Hampton's over the years. I have always enjoyed the look of their room, with beautiful upholstered club chairs with carved wood arms and lovely matching tables. Imagine my surprise when I arrived this past Sunday to a room filled with very odd plastic and metal banquet chairs and metal legged tables.
When I pay a sizable premium for their brunch, it is not just about the food, it is about the entire experience. I originally thought that maybe they had a large party the night before and did not have time to break down the room. I eventually asked one of the staff only to be told something along the lines of commenting on how this room used to be formal but they needed to fit more people in. It was lead to believe this was not a temporary change.
They were top notch in also sending over the manager to hear my comments. I hope management rethinks this change. I was celebrating some good news and really would have loved to experience the ambiance I have enjoyed so many times before.
A bit pricy for the quality of food and selection, restaurant was also very warm almost to the point of discomfort.
Special Occasion, had a great time with my daughter, son and future daughter-in law. Food was great,-nice selection, great service. Dined indoors- very hot outside.
Tremendous Fathers Day brunch. Very Pricey for the special day but very good.
Phenomenal brunch experience. Every item was delicious, and the service was attentive and extremely friendly. Anytime someone comes from out of town to visit, this is where we will take them to brunch!
The food was good but not exceptional, vegetables were very overcooked, desserts were interesting and tastey. Not enough choices for Vegetarians and at $129.00 a person for Brunch we would have expected more. Beautiful setting and dining room, lovely ice sculpture. Attentive and nice staff. Talented singer/pianist but not Jazz we were told and was on the website.
A very large selection. Food was for the most part good but not spectacular. The crab was below average.
The service was below average with a waiter that seemed like he was new and gave service far below the standards of a Four Seasons.
All in all, they seemed to have gone downhill. I've been to many Four Seasons and the standards at the others is way beyond this one. It should have been a $50 buffet not $125.
We did a pre-mother's day brunch to avoid the crowds and it was fabulous. The food was delicious for adults and children. Our waiter Stefano, was great, very attentive and friendly. We will definitely be back.