Hakkasan and Lucy Choi London are partnering in celebration of London Fashion Week 2019.
Lucy Choi has created the Hakkasan Collection, three limited edition shoes inspired by Hakkasan, including the Mayfair, a red stiletto, and the Hanway Place, a black flat decorated with an embroidered tiger symbolising power, ferocity and beauty.
To coincide with the launch, the Hakkasan Collection menu at Hakkasan Hanway Place and Hakkasan Mayfair showcases signature dishes alongside an exclusive dessert served in a glossy black shoebox as well as a cocktail, the Choi Ling. Priced at £90 per person, the menu is available until Sunday 17th November.
Celebrate New Year's Eve with a fantastic meal!
Our resident DJ will be playing in the restaurant 8pm until 1am closing time. The New Year's Eve menus will be priced at £150per person available from 9pm. Menus offered at £118 or £150per person until 8.30pm. Credit card required £100pp cancellation fee. ALC/Festive menus available from 12-3 only.
Tuesday, December 31, 2019
Really really good dim sum. The fried we ordered rice was ok and the sweet and sour pork was good, maybe too well cooked. The server was knowledgeable. The dinning room got really noisy and it made it difficult to hear our conversations. Overall it was a pleasant experience and the dim sum was just beyond. Worth going.
Hello, Firstly I would just like to thank you for taking a moment to leave us your comments. I can assure you that the comments you have expressed have been passed on to higher powers and we have taken everything on board. We shall look forward to seeing you again soon. Warmest Regards The Hakkasan Team.
Very good food, excellent service and in general the atmosphere was amazing
Dear AlexandrosT, Many thanks for your lovely words! We are all glad to read we have been able to provide you with a great experience. Hopefully we will see you soon at Hakkasan Mayfair. Kindest regards, the Hakkasan team
We were 8 people having our Xmas lunch. The food and wine were fabulous. The staff were very attentive and helpful with explanations about the food. Everything that we ordered came out quickly and an eye was kept on our wine bottles so that more could be ordered. Everything is very professional.
The decor is also very cool.
Dear Tania, Thank you so much for leaving us your feedback. Wonderful to hear that your Hakkasan experience was one to remember. Looking forward to welcoming you and your friends again soon. Warm regards, The Hakkasan Team
We were celebrating our anniversary. We felt really uncomfortable ordering the food because the waiter was really impatient and rude and couldn’t help us at all deciding the food though we asked for recommendations. We ordered then jivara bomb for dessert and she just splashed the chocolate over, still she saw that we were taking a video. Hakkasan has been my favorite restaurant for a long time but this completely ruined our night
Dear MarinellaS, Thanks for taking a moment to leave us a review. Our guests' comments are of the upmost importance to us. I have had a long discussion with the team member concerned and reiterated the importance of an exceptional service. Furthermore, we have implemented refresher training focused on awareness, communication and guest experience to ensure this lapse of attentiveness does not occur again. We hope we will have the chance to redeem ourselves soon. Kind regards the Hakkasan Team
DJ "sounds" ruined the dining experience. I could not hear my wife speak
Disappointed that all the food we ordered was delivered at the same time so we couldn't possibly eat it when warm.
Dear PeterK, Firstly let me thank you for taking the time to review your recent visit at Hakkasan Mayfair. It serves as a great platform for us to better ourselves. I apologies that your experience wasn't perfect. I sincerely hope that the few concerns expressed will not deter you from visiting us again. On behalf of the entire Hakkasan Mayfair team I hope we will have the chance to welcome you back in order to redeem ourselves. Kindest regards, the Hakkasan team
They had removed the Taste of Hakkasan menu from their Christmas offering which was a pain (it makes life very easy), and the next set menu up was £88 which is a significant jump. But that aside, our waitress was unfriendly and at the end of our very expensive lunch she said they had another party booked on our table and could we take our tea and move. It seems a shame, Hakkasan has replaced Kai for my family and I as our favourite Asian restaurant in Mayfair and the food is always exceptional but when spending a few hundred pounds on a lunch I don’t expect to be hustled out after two hours and leave feeling like there isn’t a friendly face in the whole restaurant.
Hi there, Many thanks for taking the time to detail your recent visit at Hakkasan Mayfair. I am very disappointed to read that you felt rushed whilst having your lunch and your experience did not live up your expectations. Please accept our sincerest apologies. I sincerely hope we will have the chance to welcome you back at Hakkasan Mayfair and redeem ourselves. Kindest regards, the Hakkasan Team
Hanway Place is the better option in terms of ambience and food. Although you would expect the food to be of the same quality, Mayfair was a slight let down. Service is fine, but bringing about 15 dishes for four people in one go is over the top, and of course results in one or two cold dishes. I do not recall Hanway Place ever doing that.
Hakkasan never fails to deliver delicous food - great cocktails too
Dear ScottishJenny, Thank you for leaving us your great feedback. So happy to hear you had a great experience. We shall look forward to welcoming you back soon at Hakkasan Mayfair. Warmest Regards, The Hakkasan Team
Magnífica experiencia. La comida, el servicio y el ambiente impecables. Muy recomendable.
Hello there, Many thanks for taking the time to leave us such a lovely review. We are all glad to read that we have been able to provide you a great experience. We all hope to see you again soon at Hakkasan Mayfair! Muchas gracias, the Hakkasan Team
Great place to eat in london and I love the duck, it was the best dack I eat ever
Dear LUKASZB, Many thanks for your great review! We are glad we have been able to make your experience one to remember. Looking forward to welcome you back at Hakkasan Mayfair. Kindest regards, the Hakkasan Team
I spilt chilli sauce on myself and the waiters were so accommodating and got me some baking soda to scrub it off :) it was much appreciated!
Dear JessicaT, Many thanks for your lovely feedback! It is always a pleasure to make our guests feel special and exceptionally looked after. We all hope to see you again soon at Hakkasan Mayfair! Kindest regards, the Hakkasan Team
Set menu for 2. Dim Sum excellent. The 4 mains were all served almost simultaneously which means they get cold. Rechauds are sorely needed. The duck dish was very heavy, the cod in champagne and the venison outstanding. Dessert nothing special - some apple concoction and a pineapple dish. Service very good and the ambiance is great. The restaurant in Shanghai is far better though.
Dear Joe3, I would like to take this moment to thank you for taking the time to leave us a review. It is only through our guests' feedback that we are able to continue improving our services. We all hope we will have the chance to welcome you back at Hakkasan Mayfair soon. Kindest regards, the Hakkasan Team
The quality of the food was good, except the dessert. Only chocolate. So for a 'signature' dessert it was very disappointed. It was also too expensive taking the quality of the food into account. Too noisy. And also, the service was to 'pushy'. We really needed to get out so other clients could take our table. So we did not really felt 'welcome' at the restaurant.
Dear OlivierD, Thank you for taking the time to detail your rvisit at Hakkasan Mayfair. It's only through our guests' comments that we can continue improving our services. I am truly sorry to read that the dessert did not live up your expectations. Whilst we did not have any similar comment, we have passed your feedback onto the Head Pastry Chef to ensure our Michelin Star are upheld at any time. I really hope we will have the chance to redeem ourselves soon. Kindest regards the Hakkasan Team
Bad food bad service !
Hello there, On behalf of all of us here at Hakkasan Mayfair, thank you for taking a moment to leave us your feedback. We are sorry to hear that you did not have the best experience. We would love the chance to redeem ourselves one day. Have a great week, Warmest regards Thew Hakkasan Team
Food is pretty good, but not necessarily outstanding. Service and atmosphere are ok as well. Cocktails and Food is very expensive though - beware.
Dear TerryM, Thank you for taking a moment to leave us your feedback. It is only through our guests' comments that we are able to continue improving our service. I sincerely hope we will have the chance to welcome you back soon at Hakkasan Mayfair. Warmest regards, The Hakkasan Team
Food great, service great for a start then disappeared. Had to ask 3 times for the bill
Hello there, It is great to read that you loved the food and the service! Please accept our apologies if the experience overall has not been perfect from the beginning to the end. We all hope to have the chance to redeem ourselves very soon. Kindest regards, The Hakkasan Team
MC dondalds can learn a lot from this
'fast' concept as hakkasan looks to be awarded the upper class fast food restaurant in London. Just finished my starter when the waiter served main... When we asked to wait a bit he become very rude... Bad experience.
Dear HenriK, Thanks for taking the time to review your experience at Hakkasan Mayfair. We sincerely apologize that the high standards that we strive to achieve everyday were not met on this occasion. No guests of ours should feel rushed whilst having their meals. Whilst we do offer 2 hours sitting to all our tables, this shouldn't have interfered with your dining experience. We sincerely hope we will have the chance to welcome you back to redeem ourselves. Kind regards, The Hakkasan Team
Wouldn’t let us sit downstairs despite booking a month ago - seems they are giving priority over later bookings. Host snatched our coats out our hand and was generally rude (I.e not welcoming). Was 40 mins before I got my first drink and ordered only to be told there was no duck (half 7 on a Tuesday night) with no pre warning as we were sat and no apology. Music was way too loud upstairs. Sea bass was amazing though! Service wasn’t memorable..staff seems flustered and over worked: avoid in busy season
Dear Becky, Thank you for taking the time to detail your visit at Hakkasan Mayfair. Our guests' comments are of the up most importance to us. We are sorry to read that you were not welcomed at the reception and that your expectations were not managed effectively. We have had a strong discussion with the team and we have reiterated the importance of an exceptional. Please accept our apologies. We all hope we will have the chance to redeem ourselves soon. Sincerely, The Hakkasan Team
Great food, beautiful decor and nice ambience but cold, transactional and even snooty service.
Dear Raquel, Thank you so much for leaving us your feedback. Fantastic news that you enjoyed the food. Sorry to hear that you were feeling cold. We shall look forward to seeing you again soon. Have a great week Warmest regards The Hakkasan Team
Love the darkness of the place, service and food. The music was a bit load so difficult for have conversations..but will come again for sure.
Dear ChristineW, Many thanks for your lovely words! Please note that we have passed your comments onto the DJ and his team and I can assure you they will take this matter fully on board. We sincerely hope to see you soon at Hakkasan Mayfair. Kindest regards, The Hakkasan Team
Nourriture de qualité, service soigné, très bonne ambiance
Hello there, Thank you so much for leaving us your feedback. Wonderful to hear that your Hakkasan experience was one to remember. Looking forward to welcoming you again soon. Have a wonderful week Warmest regards The Hakkasan Team
We usually had great experiences with Hakkasan. This time the service rushed us through with the menu and even wanted to take the plate from my friend whilst she was still eating. The food was rushed whilst the wine took long...
What was great as usual was the food! The service had not the best day...
Dear ridu, Thank you for leaving us your review. I am sorry to hear that you didn't have the best experience. We would love the opportunity to redeem ourselves. We looking forward to seeing you again soon. Warmest Regards The Hakkasan Team
The server was not willing to be helpful and he didn’t give us the right information about our choice. We had the duck and it was big enough for 4 people and we were 2.
Dear AndreaM, Thank you for taking a moment to leave us your review. I am very sorry to hear that your experience wasn't perfect, therefore please accept our profuse apologies. I can assure you we take our guest satisfaction very seriously and the point in which you have expressed have been passed on to higher powers. We hope to have the opportunity to redeem ourselves soon. Have a wonderful day Warmest regards The Hakkasan Team
Food quality was outstanding. Excellent service and constantly being referred to see if you need help. Food did not take long to come and was well cooked. Definitely recommended
Hello there, Thank you so much for leaving us your comment. Wonderful to read your feedback, and we are so very happy you had a great Hakkasan experience. We shall look forward to welcoming you back very soon at Hakkasan Mayfair. Warm regards, The Hakkasan Team
Some of the dishes were outstanding, while others were more average. Very good coctails. Did NOT like the way we as customers are first sent to the bar, and then rushed through a 7 course meal in just two hours from arrival until you get the bill at the same time as dessert are served and are more or less asked to hurry. Reminds me more of a money machine than fine dining.
Hello there, Firstly let me thank you for taking a moment to detail your experience at Hakkasan Mayfair. Whilst I am glad to read that you loved the food, I am disappointed to understand that the high standards we strive to achieve everyday were not met on this occasion. Please accept our sincerest apologies. I truly hope we will have the chance to welcome you back and redeem ourselves. Kind regards, The Hakkasan Team
Party of four. Sat on the ground floor for the first time - where the music was horribly loud. Hard to maintain a conversation. Good advice from waiter to order from 2 set menus. I said I would like to order extra rice as I have big appetite. Waiter twice insisted I wouldn't need it. (I did and had to order it later). During payment, there was a transmission problem with the card machine and the waiter went to speak to the manager which made me feel uncomfortable - especially when he referred to the bill and so revealed the cost of the meal to my guests. The food itself was excellent. But it made us realise that on a previous visit two weeks earlier - also 4 people with a set menu - some of the food did not arrive! We had several more items on the second visit. When you're paying more than £500 for a meal for 4, I think it should be smoother than this. The dreadful volume of music on the ground floor makes it unlikely I would choose the Hakkasan again.
Dear DavidH, Thank you for leaving us your review. I am sorry to hear that you didn't have the best experience. We would love the opportunity to redeem ourselves. We looking forward to seeing you again soon. Warmest regards, The Hakkasan Team
Again a great te at Hakkasan Mayfair. This time we took the Pearl menu. Highlights of this menu are the Peking Duck and the signature dessert (chocolate treat in overdrive). One tip for the team: next time, if one of the table guests is in the restroom, please wait a moment with serving out until that person is back. Ranking comes with obligations I would say!
Good Evening, Thank you for leaving us your review. 5STARS, wonderful to hear that you had a great evening, hopefully we shall see you again soon. Have a wonderful weekend. Kindest regards The Hakkasan Team
The food was incredible. The flavors were amazing.
The food was (and is) always outstanding. The service was terrible. We arrived five minutes early for our reservation, introduced ourselves at reception, and were brusquely told our table wasn’t ready and we’d need to go to the bar and wait. We did so, and fifteen minutes passed. We walked to the front and asked, politely, if our table was ready, and the man at the front told us, rudely, “no, I would have told you if it was”. Fifteen minutes later (twenty five minutes after our reserved time) we asked again, and he wordlessly walked us, a group of three, to a table clearly meant for two, and walked away. We then waited ten minutes for our server to arrive. The food itself arrived on time and delicious, but the getting there was beyond disappointing.
Hello there, Many thanks for taking the time to detail your recent experience. It is only through our guests' opinions that we are able to continue improving our service. I'm terribly sorry that the service at the reception did not live up your expectations. We have had a long discussion about your visit and we reiterated the importance of an excellent service. I sincerely hope this unfortunate incident will not deter you from visiting us again. Kindest regards, the Hakkasan team
Worst service ever. Extremely noisy. Bad food, and expensive.
Dear Hipergenio, Many thanks for taking the time to share your comments with us. It's only through our guests' feedback that we are able to continue improving our service. I am disappointed to read that you did not have a great experience recently and I must apologize for this on behalf of the entire team. I truly hope your last visit will not deter you from visiting us again in the future. Kindest regards, the Hakkasan team