Hakkasan and Lucy Choi London are partnering in celebration of London Fashion Week 2019.
Lucy Choi has created the Hakkasan Collection, three limited edition shoes inspired by Hakkasan, including the Mayfair, a red stiletto, and the Hanway Place, a black flat decorated with an embroidered tiger symbolising power, ferocity and beauty.
To coincide with the launch, the Hakkasan Collection menu at Hakkasan Hanway Place and Hakkasan Mayfair showcases signature dishes alongside an exclusive dessert served in a glossy black shoebox as well as a cocktail, the Choi Ling. Priced at £90 per person, the menu is available until Sunday 17th November.
Celebrate New Year's Eve with a fantastic meal!
Our resident DJ will be playing in the restaurant 8pm until 1am closing time. The New Year's Eve menus will be priced at £150per person available from 9pm. Menus offered at £118 or £150per person until 8.30pm. Credit card required £100pp cancellation fee. ALC/Festive menus available from 12-3 only.
Tuesday, December 31, 2019
The manager was really rude and the service quality is really bad.
The manager keeping pushing us in a rude tone saying the table need to be returned in 2 hours. When you actually need a service, there is nobody coming. The food was OK, but the service was too bad and I will never come back again.
Hakkasan is a world known restaurant and I have been to New York and Shanghai’s Hakkasan. I have never experienced such unpleasant experience like Hakkasan London. The restaurant and the management team should really be thinking about how to improve the overall service quality. The employee training should really be considered to avoid bringing guest unpleasant experience.
Cena familiar para 3 pax con 3 menús Pearl. Acertamos con la elección. Todos los platos excelentes. Ningún pero a la comida. Buen ambiente y servicio. Pese al elevado precio la relación calidad-precio es buena.
Had a reservation at 7pm and they let us know they wanted the table back at 9pm, but were semi-rude about it up front. Let that go, then they came back 4 times over the next 10 minutes when it was only 7:12pm when we finally sat down until I became so annoyed that I yelled at them for being so pushy. For this price of this place, that is a joke! Food was ok (Duck Salad amazing!) but the sea bass was dry and not great...we left some on the table in the end...disappointing as this was the 3rd time I had been here. Seems to have gone too commercial now and not really care about the customer experience.
The food and service were excellent. It was very loud.
Understandably with December being the festive season the restaurant was loud and noisy
However the service from when we entered the building, our waiter, the continuous waiting support and the end
The entire experience was beautiful
Great food and a funky atmosphere made for an excellent work event.
Terrible bad service, crazy people, bad food and no sushi there
Spoilt , I informed waiter I didn’t like the Duck on a set Menu, he recommended another, when it came out it had duck as well, I asked him to change it please, he spoke to manager, and I was advised he couldn’t do it.
Excellent food but shockingly bad waiting staff, certainly not worth the 13.5% service charge.
Really really good dim sum. The fried we ordered rice was ok and the sweet and sour pork was good, maybe too well cooked. The server was knowledgeable. The dinning room got really noisy and it made it difficult to hear our conversations. Overall it was a pleasant experience and the dim sum was just beyond. Worth going.
Hello, Firstly I would just like to thank you for taking a moment to leave us your comments. I can assure you that the comments you have expressed have been passed on to higher powers and we have taken everything on board. We shall look forward to seeing you again soon. Warmest Regards The Hakkasan Team.
Very good food, excellent service and in general the atmosphere was amazing
Dear AlexandrosT, Many thanks for your lovely words! We are all glad to read we have been able to provide you with a great experience. Hopefully we will see you soon at Hakkasan Mayfair. Kindest regards, the Hakkasan team
We were 8 people having our Xmas lunch. The food and wine were fabulous. The staff were very attentive and helpful with explanations about the food. Everything that we ordered came out quickly and an eye was kept on our wine bottles so that more could be ordered. Everything is very professional.
The decor is also very cool.
Dear Tania, Thank you so much for leaving us your feedback. Wonderful to hear that your Hakkasan experience was one to remember. Looking forward to welcoming you and your friends again soon. Warm regards, The Hakkasan Team
We were celebrating our anniversary. We felt really uncomfortable ordering the food because the waiter was really impatient and rude and couldn’t help us at all deciding the food though we asked for recommendations. We ordered then jivara bomb for dessert and she just splashed the chocolate over, still she saw that we were taking a video. Hakkasan has been my favorite restaurant for a long time but this completely ruined our night
Dear MarinellaS, Thanks for taking a moment to leave us a review. Our guests' comments are of the upmost importance to us. I have had a long discussion with the team member concerned and reiterated the importance of an exceptional service. Furthermore, we have implemented refresher training focused on awareness, communication and guest experience to ensure this lapse of attentiveness does not occur again. We hope we will have the chance to redeem ourselves soon. Kind regards the Hakkasan Team
DJ "sounds" ruined the dining experience. I could not hear my wife speak
Disappointed that all the food we ordered was delivered at the same time so we couldn't possibly eat it when warm.
Dear PeterK, Firstly let me thank you for taking the time to review your recent visit at Hakkasan Mayfair. It serves as a great platform for us to better ourselves. I apologies that your experience wasn't perfect. I sincerely hope that the few concerns expressed will not deter you from visiting us again. On behalf of the entire Hakkasan Mayfair team I hope we will have the chance to welcome you back in order to redeem ourselves. Kindest regards, the Hakkasan team
They had removed the Taste of Hakkasan menu from their Christmas offering which was a pain (it makes life very easy), and the next set menu up was £88 which is a significant jump. But that aside, our waitress was unfriendly and at the end of our very expensive lunch she said they had another party booked on our table and could we take our tea and move. It seems a shame, Hakkasan has replaced Kai for my family and I as our favourite Asian restaurant in Mayfair and the food is always exceptional but when spending a few hundred pounds on a lunch I don’t expect to be hustled out after two hours and leave feeling like there isn’t a friendly face in the whole restaurant.
Hi there, Many thanks for taking the time to detail your recent visit at Hakkasan Mayfair. I am very disappointed to read that you felt rushed whilst having your lunch and your experience did not live up your expectations. Please accept our sincerest apologies. I sincerely hope we will have the chance to welcome you back at Hakkasan Mayfair and redeem ourselves. Kindest regards, the Hakkasan Team
Hanway Place is the better option in terms of ambience and food. Although you would expect the food to be of the same quality, Mayfair was a slight let down. Service is fine, but bringing about 15 dishes for four people in one go is over the top, and of course results in one or two cold dishes. I do not recall Hanway Place ever doing that.
Hakkasan never fails to deliver delicous food - great cocktails too
Dear ScottishJenny, Thank you for leaving us your great feedback. So happy to hear you had a great experience. We shall look forward to welcoming you back soon at Hakkasan Mayfair. Warmest Regards, The Hakkasan Team
Magnífica experiencia. La comida, el servicio y el ambiente impecables. Muy recomendable.
Hello there, Many thanks for taking the time to leave us such a lovely review. We are all glad to read that we have been able to provide you a great experience. We all hope to see you again soon at Hakkasan Mayfair! Muchas gracias, the Hakkasan Team
Great place to eat in london and I love the duck, it was the best dack I eat ever
Dear LUKASZB, Many thanks for your great review! We are glad we have been able to make your experience one to remember. Looking forward to welcome you back at Hakkasan Mayfair. Kindest regards, the Hakkasan Team
I spilt chilli sauce on myself and the waiters were so accommodating and got me some baking soda to scrub it off :) it was much appreciated!
Dear JessicaT, Many thanks for your lovely feedback! It is always a pleasure to make our guests feel special and exceptionally looked after. We all hope to see you again soon at Hakkasan Mayfair! Kindest regards, the Hakkasan Team
Set menu for 2. Dim Sum excellent. The 4 mains were all served almost simultaneously which means they get cold. Rechauds are sorely needed. The duck dish was very heavy, the cod in champagne and the venison outstanding. Dessert nothing special - some apple concoction and a pineapple dish. Service very good and the ambiance is great. The restaurant in Shanghai is far better though.
Dear Joe3, I would like to take this moment to thank you for taking the time to leave us a review. It is only through our guests' feedback that we are able to continue improving our services. We all hope we will have the chance to welcome you back at Hakkasan Mayfair soon. Kindest regards, the Hakkasan Team
The quality of the food was good, except the dessert. Only chocolate. So for a 'signature' dessert it was very disappointed. It was also too expensive taking the quality of the food into account. Too noisy. And also, the service was to 'pushy'. We really needed to get out so other clients could take our table. So we did not really felt 'welcome' at the restaurant.
Dear OlivierD, Thank you for taking the time to detail your rvisit at Hakkasan Mayfair. It's only through our guests' comments that we can continue improving our services. I am truly sorry to read that the dessert did not live up your expectations. Whilst we did not have any similar comment, we have passed your feedback onto the Head Pastry Chef to ensure our Michelin Star are upheld at any time. I really hope we will have the chance to redeem ourselves soon. Kindest regards the Hakkasan Team
Bad food bad service !
Hello there, On behalf of all of us here at Hakkasan Mayfair, thank you for taking a moment to leave us your feedback. We are sorry to hear that you did not have the best experience. We would love the chance to redeem ourselves one day. Have a great week, Warmest regards Thew Hakkasan Team
Food is pretty good, but not necessarily outstanding. Service and atmosphere are ok as well. Cocktails and Food is very expensive though - beware.
Dear TerryM, Thank you for taking a moment to leave us your feedback. It is only through our guests' comments that we are able to continue improving our service. I sincerely hope we will have the chance to welcome you back soon at Hakkasan Mayfair. Warmest regards, The Hakkasan Team